We had work done on our hot water heater along with 4 of our neighbors. The technician Brian did a great job however we all felt that we were overcharged. Two other plumbing companies did the same service at our other neighbors home for a lot less money. I would recommend getting quotes before having work done read more

UPDATE 4/18/26: After documenting a life-threatening exhaust/water-heater backdrafting emergency, the responsiveness from RS Andrews has been appalling. Nick called but did NOT disclose it was his last day, as later confirmed by Rolanda. Despite on-site confirmation of a hazardous safety issue, management (Albert) attempted to schedule a fix for April 21--leaving me in a home with active exhaust fumes. He found no issues with a "proposal" written on a $0 Receipt Note, despite clear issues detailed in my email. This proves that he either did not read or does not understand his job. A $0 Receipt Note is NOT a formal company proposal. Furthermore, this document contains Critical Legal & Professional Failures - this list is not exhaustive: 1. The proposal cites a South Carolina Mechanical License (#115146) for a Georgia property, making it legally void. - WARNING to future customers. make sure the license is from GA if you are located in GA. 2. The proposal cites an incorrect service address, potentially invalidating insurance coverage. - ANOTHER WARNING to potential customers. 3. INACCURATE and PADDED SERVICE SCOPE/PRICE: Technician Jose - no longer with company either - claims 'structural joist pocket' cutting is required ($1,500), yet the basement is open and requires only brick core drilling. Many of my specific requests were omitted from scope, making it impossible to claim if not installed - even if "included" in price. 4. Legal Disclaimers in Notes: A technician is NOT a lawyer and cannot override institutional contracts. Notes claiming "no responsibility for structural damage" contradicts standard professional liability for negligent installation. 5. The company is liable for the actions/inactions of of employees in R.S. Andrews vans/outfits. People SHOULD NEVER risk exposure to flue gases while this company ignores emails for days and violates codes. I will consider reporting this to the Georgia Secretary of State. 4/1/26: I called, they told me they did not do Combustion Air Intake installations. But they do. Then, I got a call back from Nick who was kind enough to listen and tell me that they could do that work. I told him I would call back if I needed them - I was having another company come over an check - I called back twice never to hear from Nick again. I still need this done (having a window open is not a long term solution). I hope they call and help so I can change my opinion on them. read more

RS Andrews - Diagram of where they needed to core drill view from above - Plumbing Near Me - Peachtree Corners, Georgia

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I cant speak for the quality of work, but they called me one hour before arrival to re-confirm the appointment I already confirmed. I work 6 -10 am in a hospital setting and cannot have my phone with me. I raced home only to find that they cancelled because I didnt answer. read more

A technician came out to diagnose my issue with my A/C. Looked at my unit and then told me I need to get a new A/C because it's probably leaking. He told me it would be approx 3400, but I never received a quote or what's wrong with my unit in writing. He sent out someone from Sales to give me a quote for a new A/C. This guy told me it would cost me $14k-$15k + for a new A/C, which he assured me I needed. He said he would price it out and send me a quote. Once again, I never received a quote. I sent RS Andrews an email saying I never received a quote so they send me a receipt for what I paid for the tech to come out. I would never recommend this company. I will be letting my condo building about my experience and hopefully they will take them off of the recommended list for HVAC. read more

Not sure if this is an issue of regional variance, but I have been using RS Andrews for several years in Stone Mountain. Ive used their electrical, plumbing, and HVAC. Ive literally done thousands of dollars of business with them. Vetted their estimates. Modified work orders to better fit my priorities. Ive never had a problem with their workmanship, customer service, or pricing. Not sure if I am just lucky to be working with a superior branch or what, but I never hesitate to recommend them. In my area, they have proven trustworthy and competent. read more

Update the manager of plumbing seen the tech negligence and install a new water heater and 2nd tech provided great customer service

I would caution anyone considering doing business with this company. I initially reached out to them after seeing positive reviews on BirdEye, but later discovered much less favorable feedback on other platforms. After enrolling in their maintenance membership, a technician came to inspect our unit and claimed it was in "terrible condition." He told us the system was unsafe and that we could be "in danger" if it continued running. Concerned, we agreed to meet with a sales representative shortly afterward to understand our options. When the technician returned, he showed us photos that allegedly demonstrated serious damage and told us the unit needed to be completely replaced. He even shut off our heating system and attempted to have us sign a document stating that our unit was "condemned." We refused to sign. Shortly after, a salesperson arrived offering to replace the system for approximately $18,000. When we declined, the salesperson contacted a "manager," who claimed another customer had canceled, and offered us a "special" deal of $16,000 with no money down and $253 monthly payments. We decided to get second and third opinions before agreeing to anything. Both independent HVAC companies confirmed that our system was in good working condition and well-maintained. I personally supervised both inspections and observed that their findings directly contradicted the photos and claims made by RS Andrews. In my opinion, this company uses high-pressure and misleading tactics to sell unnecessary replacements. They also stated that they handle maintenance for Home Depot and Lowe's customers--which, if true, is concerning. Since attempting to cancel my maintenance contract, I have had difficulty getting any response from their team. My recommendation: always get multiple opinions, never sign documents under pressure, and be cautious when dealing with large corporate service providers. read more

No . They way overcharge. I felt the plumber was checking my house out to see how much money he can charge me. When done, he left a mess and didn't clean it up. avoid RS Andrews like the plague. read more

Customer service is awesome and courteous when I have a need to contact them. I've received excellent service from their technicians upon arrival for any home repairs I've requested with detailed explanations as to what will and needs to be done. I'll gladly recommend/refer your company to others in need of your services. read more

Quick response, professional workmanship and fair price. I would definitely recommend RS Andrews.

Caution this would be a long review, but if you don't want to read here is the short version: RUN, RUN, RUN. This company is awful and riddled with incompetent technicians, sales persons, and managers. Their incompetently installed HVAC unit caused water damage of over $10K and then it took the incompetent and arrogant operations manager whole three weeks to return our emails. Spare yourself any grief. Find another company. All our neighbors are now avoiding them too. Here is the long version: we hired RS Andrews to install a new Mitsubishi mini split system in our Buckhead high rise condo. Since this seemed to be a new system installation, we had our concerns with them being able to do the job. The salesperson assured us that the company takes care of their customers and that they will never leave us if something goes wrong. We felt comfortable but who knew that his promise would not be a big lie and a nightmare that lasted a month. The installation took three days with installer being constantly on the phone asking questions and consulting with 'his installation HVAC manager'. Once everything was installed, I asked why isn't there a drain pan under the heat pump. I had seen these units to leak water and since this equipment was installed in an HVAC closet on the balcony and any leaks would be trapped inside the closet. RS Andrews's technician said that heat pumps in this configuration don't condensate. I am not an expert and took his word. Then his HVAC manager came, inspected and confirmed that installation was done properly. Fast forward two weeks of using the heating mode, we discovered water in the room adjacent to the HVAC closet. RS Andrews sent a technician who came and said that he had never seen this type of equipment, can't do anything and left. The company then sent two other technicians who were supposed to install a drain pan under the heat pump. It took them half a day to remove the unit causing a damage along the way (did I say they are incompetent? let me say it again - incompetent and dangerous!). During this time, we discovered that the damage is beyond just a small leak and a mitigation company had to be called. This is when it became ugly. The company that was supposed to care for their customers removed the HVAC equipment leaving us without heat in the middle of winter. Even worse than that was the operations manager who started contesting the cause of the leak. After three days he disappeared and for three weeks didn't return our calls or emails asking for when we can get our equipment back and asking for reports from the technicians' visits. After three weeks the manager responded that he was on vacation and that they will refund and leave the insurance company deal with the aftermath. It took almost two months in the middle of winter going without heat to fix what these nincompoops did. So, if you made it to the end of this post, spare yourself the headache and anxiety from dealing with this incompetent nightmare of a company. read more

RS Andrews - Plumbing Near Me - Peachtree Corners, Georgia

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I regret that I hired RS Andrews to install a new mini-split system in my home. First there were problems with how long the install took because of an ordering mix-up that was blamed on the supplier, but so many problems have come up since the install that I now think they were just shifting blame. Just getting the service department to call me back has been difficult. Then, about six months later, they sent out a guy for routine maintenance (and to fix a thermostat that was under warranty); he tried to charge us and literally said "we'll see about that" when my wife told him it was under warranty. He had to be convinced to simply call the office to confirm the warranty. He also refused to check the unit in the clean, dry enclosed crawlspace under the house. I was told by customer service that they would be sure to send out a "supervisor" trained on these systems when they returned with a part that was on order. Instead, they sent out a "technician" who knew absolutely nothing about the systems and is having to ask me questions to install the thermostat. I'm afraid that someone with so little knowledge might do it wrong and make things worse. It isn't his fault though; it's RS Andrews for lying to me about who they would send out and for failing to train the young "technician." read more

Outstanding service. The quality, and value, of the product is what I expected, no surprises. Highly recommend RS Andrews. I've used them for several years and will continue to use them. read more

Representative came out. Said he needed to call supervisor to check on the work I needed done. Days later...after my phone calls, texts, and emails..,they tell me they don't do the service I requested. DO NOT hire this company! read more

We have used RS Andrew's for 16 years. A technician came to our rental property to inspect our heat for the tenants. After finding no problem with the heating system they said they advised the filters needed changing since they were very dirty. They did not change the filters while they were there. Due to the lack of quality customer service we are changing companies. I hope in the future they will improve their service. read more

RS Andrews has NEVER disappointed me. They do excellent work at a reasonable price = a very good value. Their response to my problems has always been very timely = I can count on RS Andrews!! RS Andrews techs are skilled and truly professional. Wayne E. Kidd read more

Called rs Andrews and a technician was here within hours. Told us all about what needs to be done . Very courageous and knowledgeable of the situation read more

I had a leak in my water heater and I quickly remembered the RS Andrew's service! I immediately scheduled a call and they sent out a plumber the next day! Zeek came out today and did a fantastic job! He took his time explaining everything, showed me what he was repairing, explained the expected results and the current result. Everything was perfect. Thank you! Highly recommend them and will always use them for my plumbing, heating, and electric needs! Their service is top notch! read more

I had a tankless hot water heater installed in May. I initially had issues with this company during the installation. The sales representative told me the wrong location for installation, which caused the price to increase. They had already removed the old hot water heater before informing me of the price to move it and the additional cost. I had agreed to the extra fee. Then they installed wiring without consent. I asked to speak to management multiple times throughout this process regarding the wiring and the cost. Neither Lowe's nor I could reach management regarding these issues. They started on a Wednesday, and I did not have hot water until Monday. The people they sent to install the tank did not install certain things up to code, so it failed inspection. They completely unhooked my gas meter and just threw it on the ground. It was exposed to the weather for two days. The manager came out on Monday morning to see what was going on. Monday at 5 pm, I finally had hot water. Fast forward to the winter months, I came home from work today to smell gas in my backyard. I had a Gas leak. The technician from the Gas company stated that the gas meter was not installed properly. Therefore, gas has been leaking due to improper installation by the company. I live in a residential neighborhood with a school 2 blocks away. When I received a call tonight asking to speak to corporate, the customer service representative apologized for the inconvenience. Calling the gas company because I smelled gas is not an inconvenience. The company's overall installation, customer service, and handling of all matters are what is causing the inconvenience. The fact that you asked whether I was calling to complain while speaking with a representative is baffling. A customer calling to tell you they had a leak for 7 months undetected due to work from your company, and that anything could have happened, is an "inconvenience". No, that is life-or-death. There is an elementary school 2 blocks away, and several houses nearby. Think about that the next time you call all of this an inconvenience. I do not recommend this company. read more

Never use them for plumbing. They do not no what they are doing. Costed us a new shower that we didn't need.

RS Andrews provides excellent service and knowledgeable workers for whatever issue you may have. I've used them multiple times for plumbing issues and will continue to do so! read more

Technician, dedicated to getting the job done, correctly. This has always been the case with services received from RS Andrews. It was a simple ceiling fan installation in a 1967 ranch home. It required several trips to the attic and reworking poorly connected wiring. read more

Every time we have had a service done by R.S. Andrews, it has been professional, and top notch! All the technicians are knowledgeable and courteous. They have explained everything that was replaced or fixed. We have used R.S. Andrews to replace HVAC, water heater, and duct cleaning. They arrive on time and keep me updated on arrival. read more

Start in 2023, new unit- arrived broken, left without AC for a week while they argued with me about replacing a broken part on the NEW unit. Refused and demanded whole new unit- took 2 weeks. Fast forward 2025- pay a monthly maintenance fee $20 ($240 a year) for a twice a year check-up. Made appointment in May- on 4th reschedule due to heat and other calls coming in which take precedence over existing maintenance customers. Well, my thermostat is acting wonky- and I'm an existing customer, but that does not mean anything apparently. Ask to discontinue sub- told accounting not available, they will call me back. They are never available to do anything apparently unless you are about to pay them thousands of dollars. Smiley's is on the way today and for $70 will do the check-up and that goes toward anything that may need updating/replaced etc...which at 2 years old should be NOTHING! read more

R.S.Andrews you read my last review from 5/09/23. Tech shows up recemtly to service my HVAC. I never called and would never use them again. Tried to call.a boss and was hung up on WTF- Go away and do not bother me. read more

HORRIBLE! Called for plumber to fix minor kitchen sink part that had a missing screw after many years of use (a good MOEN product). Technician could not fix it and sent me to Home Depot to buy a duplicate for him to install (a $9.00 item). The specifications he wrote down for me and I took to Home Depot were incorrect and I had to again go to Home Depot and exchange it for the correct item. Then, he installed the part but it now makes a loud noise when turned on which never happened before. He obviously installed it incorrectly. He also insisted on going thru the house checking water heater, water pressure, etc and tried to sell me on hundreds/thousands of dollars for repairs he thought I should have done. Then he spent 30 minutes on the phone in his truck writing up proposals he tried to get me to sign. He was purely only trying to drum up business as he must work on commission. RIP OFF. I refused to sign as everything was working fine. I had a different plumber come out later that week to check on these 'repairs' and he stated no repairs were needed. HORRIBLE EXPERIENCE WITH RS ANDREWS. I would never recommend them to anyone for any reason. read more

This is hands down the worst electrical contractor I've ever used. We had a MINOR problem with a smoke detector Friday. They came out and replaced the alarm Saturday. This morning the alarm started shrieking as if the house were on fire, although there is nothing wrong. In orher words, we now have a MAJOR problem. They will not come out today because it is "not an emergency." In what world does a repair YOU BOTCHED not constitute an emergency - especially when I can't sit in my own home without risking hearing loss?! I would say it's terrible customer service, but it's no customer service at all. read more

We have used RS Andrews services for over 30 years at 2 different addresses. Whether HVAC, plumbing or electrical, they have always provided prompt, professional and reliable service. I would not hesitate to rely on them for any of the services they offer. read more

I can add my review to the others as it appears that RS Andrews is averaging 3 stars from other reviews. Hired them to provide A/C servicing and had an issue with my unit they came out and replaced a capacitor and a motor and then did an inspection, a month or so later the system is not working. Don't know what the inspection showed but what I received in the report indicated things were good. Called them to come and recheck as the system was not working. Was told $159 to come out and check and that the work and parts they replaced were only good for 30 days. Dumped them immediately. read more

DO NO RECOMMEND!! Bought my AC unit in 2022 and have had multiple issues with my unit not working. I have had to submit 15 work orders since my purchase. Today I tried to go to the RS Andrews office in Peachtree corners to get an update on my current issue with my unit not working. I first requested my work orders to figure out how many times I have had an issue. I ask to speak to the manager. Andrew which did not want to give me his name initially, comes out aggressively and says, "what is the problem, what is the issue?!" I tell him what is going on and that it been 5 days my AC unit has not worked. He says to me "we will call you". I ask is there any update or ETA of when someone might be about to be able to get my AC working again. He then threatens to call the cops and have me trespassed. So, I left without any solution nor answers to when I will have AC in my house again. Poorly managed RS Andrews office. read more

I was in need of a new water heater and contacted RS Andrews to handle the task. They arrived as scheduled and the job was done, somewhat. The next day I noticed the water in the shower was not able to be adjusted to a usable temperature. I placed a call and they were very quick to setup a service call to ascertain the problem. A service technician arrived once again and determined that everything was connected properly and it was a wiring issue. Note - this is a gas water heater. Once we investigated further it was noticed that toilets were now filling with Hot Water and several sinks were now inverted between Hot/Cold water, shower was still not usable. It seems that the unit was indeed NOT installed properly as half the house was cross connected with the Hot & Cold lines. Thankfully we handled the fix ourselves and all was made right, no thanks to the folks at RS Andrews. read more

RS Andrews - This is the initial composition that was claimed to be all in order albeit a wiring issue. - Plumbing Near Me - Peachtree Corners, Georgia

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Had my A/C inspected after an attempt to steal it occurred. Technician came from the Tucker, GA location, very pleasant guy. The major fail of this company came in their lack of follow through. I was told I would receive a diagnostic report by that evening via email. Over a week later and nearly 20 calls made, I keep getting the same lie, "I have sent your request to the department who will be sending your report today." They each had said the same lie each time. Some reps I have spoken with multiple times. Several have even gone as far as to state they will "escalate" it to manager of that area. I have not received a call or email from ANYONE. Called the number of the guy who called me the day of my service, that number on rings. I expressed to the technician the day he came out, to the "manager on duty" the tech called whwhile at my home and to rep at the Tucker office (probably a non-local call center), that my insurance company needed the report ASAP to complete the claim report and proceed with necessary next steps of repair. Which the repair is holding up contractors from being able to o complete other repairs inside the home because of the need for temperature control. I do not recommend doing business with ARS of Tucker, Ga, or this company if this is any indication how customer service is provided. Also filing complaint with the BBB. read more

Technician was extremely knowledgeable and showed us before and after photos at every step. Very knowledgeable and polite. We could immediately tell the difference in the amount of dust in our house. We would definitely use them again! read more

We've used them in the past but not again. In exasperation I had to push for qualified tech. He was savvy and began by selling new units - no! Ultimately, in order to get work done in the heat we had to sign a 2 or 3 year service contract and join their VIP (?) club. A $300 job cost me over $1,000 and no followup. I consider this the profile of the All American HVAC rip-off. read more

I had a pipe leak underneath the slab in my laundry room. I also needed a new water heater. RS Andrews' employees were professional and proficient. They came on time as promised at a reasonable price. I would recommend this company to anyone who is in need of plumbing services. read more

Called about a error code, on a 4yr old unit. Paid $100 for a tech to show up. "Tthese units are junk, they stole patents, it'll cost hundreds to fix. You should replace it.." (with a $600 walmart brand). "It'll cost $4000. You already have the piping, so you'll save $500 and I can have the parts tomorrow" I cleaned the damn thing myself. F-- these clowns read more

My Lennox main floor unit started blowing warm air Sat eve after all my units were serviced for AC less than 2 months ago by RS Andrews. Placed call Sunday AM and Tech came out Monday Afternoon. Tech quickly determined that capacitor was dead and quoted me $420 to replace it, not including the $79 service charge. I looked up replacement Lennox part for $53 online. Tech could do nothing other than give me 10% off since I had existing service membership with them bringing total down to $459. Called office and manager on duty would do nothing to help. Since it has been two days without unit work in 90+ degree July weather, I ate the cost to keep my family safe and healthy. I have been a customer since 1999 and RS Andrews has serviced all my units and installed this unit.I am totally fine with paying reasonable costs for service, but It is nothing short of thievery to charge me $460 for a part that took 15 minutes to install. I would not recommend RS Andrews and it just proves further that this industry is all about gouging people for 3-4 times the reasonable price. read more

RS Andrews - Part $50 or less online - Plumbing Near Me - Peachtree Corners, Georgia

Brennan came out and diagnosed how to best handle the problem we were having with our clogged kitchen sink pipe. We were able to promptly schedule another appointment to replace the pipe. Brennan was very knowledgeable and so pleasant...he listened to all the questions we asked and wanted to what was best for us...we really appreciated that. We highly recommend Brennan...you can't go wrong. read more

Very disappointed in the price . Way too much for the work done in less than an hour thd tech unclogged my toilet and sink replaced my garbage disposal and switched out a tiny water tank ( Bill attached) will not use again read more

RS Andrews - The RS Andrews Bill I received - Plumbing Near Me - Peachtree Corners, Georgia

Sadly this company has gone downhill over the last several years. There was a time their focus was taking care of customers. Then it became an up sell game for them... Have had a yearly prepaid service contract for a number of years and they began selling parts (caught them trying to sell things like starting capacitors that they'd sold us less than 6 months prior). Trying to push duct cleaning, drain sanitizers, etc. etc. The last two maintenance appointments, we were told we ought to upgrade our systems to new systems (theory that it would save us $ in utility expenses, etc.). They tend to not take no for an answer unless you're insistent and tell them you done talking. Also, beware of their plumbing division unless money is no object and Fort Knox is petty change to you. I unfortunately cannot recommend anyone else at the moment, but can honestly say I DO NOT RECOMMEND THEM AND DO NOT PLAN ON USING THEM AGAIN. IT HAS BEEN MY EXPERIENCE THAT RS ANDREWS IS DISHONEST, UNTIL PROVEN OTHERWISE, read more