I paid RSV and James for a Mercedes tuning package after being told it would add approximately 150 horsepower to my vehicle. Before purchasing, I was assured that if I was unhappy with the results, I would receive a refund.
I arrived at the scheduled appointment time and waited over 2.5 hours. James later explained he had been drinking heavily the night before and had failed to bring the necessary parts. At that point I requested a refund before any work was performed, but was repeatedly pressured to continue.
The promised performance gains were never delivered. The only noticeable change was an artificial sound added to the vehicle, and the vehicle's performance did not improve anywhere close to what was represented.
I later learned that the tune was not actually being created by the person who represented himself as the tuner. Despite multiple attempts to resolve the issue and reminders of the refund promise, I was ultimately told "Sorry, no refunds."
Based on my experience, I believe the service was misrepresented and the promised results were not delivered. I am still requesting a full refund. read more
