Waited 30 minutes. Went to the counter and they oops sorry we forgot about your meal. What a joke this place is.

I just picked up a Rubio's mobile order that I made on the app. Apparently this Santee town center Rubio's location does not offer sodas anymore for the kids meals. During the COVID restrictions they offer canned sodas instead of fountain drinks. My kids usually get sprite and was told that they only have diet and that would be an UP CHARGE? What the heck is that all about? We came to this Santee location 2 weeks ago and received canned sprites? Also this is the 2nd time in a row that they received chips instead of churros like I had ordered, they couldn't even eat the chips because they were hard and stale. I should have checked the bag before I left. So basically I paid $12 for kid sized burritos with a side of rice. Not worth it in my opinion. I'll go to a different location in the future and hope my experience is better there. read more

Recently had lunch and Ana (maybe supervisor) really made my lunch enjoyable. She made sure to check on me and to see if everything was good and if I was enjoying the food. She didn't just ask like a robot but smiled and was genuinely interested in making sure I had a good experience at her restaurant she made small talk and had a great personality. She is an assist to your team treat her well. read more

Not a fan of the new interior. Less tables that accommodate families of 4 or more. Not sure if prices changed too but it seemed more expensive than last time too. My food was tasty but the sliced avocado on my tacos were covered in brown spots. Not exactly visually appealing or appetizing. I recently read that Rubio's was purchased by an investor. Hope they don't mess with the food too much! read more

I've grown up eating Rubio's and love the world famous fish taco, but this location does not do the brand any justice. The wait times are horrible. And I've gone during the expected "busy" times (Sat at noon) and during the non-peak times (Tues at 11) and in both visits, I waited over 20mins to get a quesadilla and a fish taco. As I waited today, I watched the workers handle my food without gloves on. And to top it off, when my son ordered his meal- he asked for a fish taco meal, she didn't listen and only gave him 1 fish taco. So when we asked for his drink cup that comes with the meal, she said that we do not get one because we didn't order a meal. That is when I looked at my receipt and saw that she charged us for just 1 fish taco. I then requested to pay for the drink, chips and beans... I was told that I would need to get back in line to place another order. (Mind you the same line that I just waited 15mins in to even order.) Horrible customer service. I won't be back until management improves. read more

Food and Service was outstanding! Manager John is the real deal and hard working, and Travis did well with customer service and serving us. They were out of Mango Tea, but the attitude and service was so over the top, I could have cared less. 30 years of customer service and upper management experience and I was VERY Impressed! read more

Rubio's Coastal Grill - Manager John is the real deal and Travis did well with customer service and serving us. Food A+ - Mexican Near Me - Santee, California

I used to love coming to this Rubios because it is close to my house, however lately, since the change of ownership, the food is not as good. Tonight I got a one taco plate and they wrapped the taco in foil which I thought was weird, when I got home, it was ice cold and the tortilla was uncooked. I think the cook did it on purpose because it was 30 minutes before close and it seemed they were cleaning. (maybe clean after you close??) The guy at the register was very nice that is why I am giving 2 stars. Very disappointed. read more

I went there one evening and they forgot my order. I didn't get it until close to closing. Was I supposed to leave because they were closing up but didn't get my order to me? The next time I went, the two taco plate had such chewey meat in it, half of it ended up on the plate. I love Santee, but sometimes the restaurants go downhill. read more

This is a great place for fish tacos but my favorite dish is the tortilla soup. You can get it with tortillas or a taco, either one is a yum. read more

Great service, very accommodating staff! I will come here again. The fish taco is an important part of the Californian diet. Don't knock it until you try it. Truly a great tasting meal. Recommend it with a flour tortilla rather than the traditional corn tortilla though. read more

During our visit our Rubio's, we were greeted by Manny and were reassured to take our time ordering (which is crucial when eating with your indecisive girlfriend). Right before ordering, Manny was confronted by a fairly upset customer and quickly deescalated situation from becoming anything more than what it was. He also did a fantastic job helping us sort through the menu and options for sides/sauce. Because of all of this, we will be sure to come back soon. read more

I've been to many Rubio's and I love their food. The portions at Santee are always smaller than other locations. My grilled fish tacos yesterday had hardly any cabbage on them. Food is not cheap. Give us what we are paying for. read more

The manager Kathy was texting on her phone the whole time when my husband was taking our order. When waiting for our food I can see that it's done and sitting waiting to be bagged up. Instead she was just texting still on her phone. So my husband made it obvious by getting up and walking over to her. It's 10am in the morning and only me and 1 customer there. Sad sight to see a manager operating a business that way. read more

The only thing that was right was it was ready when I arrived. The order was wrong. The food we got was subpar quality. The corn tortillas were stall, the beans were sour tasting. The rice in the mahi burrito was hard. Not a good experience. read more

Great food, slow service on a busy Sunday rush. Won't be back to this location. No flat ware, out of lids, tables dirty.

Dane, you get the pleasure of my first ever review! I am beyond impressed with how you have handled every situation in the time I've been in the restaurant, whether it be getting silverware, fixing orders, or just checking on customers (about 10 minutes). You are truly working your tail off and it is obvious that you care about your job! I don't have much more to say, other than you're awesome! Keep up the great work, it doesn't go unnoticed. read more

Good food not enough employees. Be prepared to wait a bit. They should hire more employees

Went to this location a couple months ago and waited almost an hour (50 min) for food that was sub-par. Smallest "burrito" I have ever seen with a dry, cracking tortilla and filled with cold, overcooked shrimp. Went back again on a whim Sunday, was first in line, still waited 5 minutes for the cashier to come up. Went to order a burrito, they were out of tortillas. WTF?!? Went elsewhere since there were around 10 people sitting at tables still waiting for food. Better ways to spend my time and money. Horrible management, poorly maintained, and small portions compared to other Rubio's. Don't waist your time here. read more

We love Rubio's. But it would be cool if you guys had comment cards. Guess this is the next best thing. Dane, our cashier, was great! In fact, I downloaded Yelp, created a new account, and wrote this thing out just to let you know it, Dane! Otherwise, the food is always solid. read more

Great experience at Rubios tonight with Dane. He was very attentive and helpful, taking care of every customer even though it was very busy the entire time we were there. Great job!! read more

Went in on a busy and hot Sunday. Craving a refreshing Rubio's salad. Everyone was hustling, including the manager. Delicious food and good customer service. read more

On Sunday 07/28/19 I walked into make a catering order like many times before at this Rubios. I was assisted by a lovely cashier who was friendly and wanted to help me. Unfortunately her manager was not. Apparently the manager is the only one who knows how to take a catering order. I was asked to come back the following day because the manager was not feeling well. She was no where to be found when I first entered the store. Then I watched her standing in the food prep area leaning over the food while one of the workers was telling her about my request. She apparently declined to talk with me & walked by me standing at the counter with my request, without a word to me. I declined to come back the following day & I also declined to make my order for my 45 guests with this store- it was quite disturbing to see her leaning over the food prep areas and claiming to be too sick to assist me. I did not want to subject my guests to contamination. read more

I come here often because it is my brother's favorite place to eat! The customer service is always very friendly and professional, and the restaurant is very clean. One worker that stood out to me was a guy named Ethan, who was very kind and had excellent customer service. If a manager reads this please reward him in some way! :) read more

First time at this location last night. They were extremely busy but the staff was really nice and helpful still and did there best! Will deff be back here. read more

Lately, I've been taking my family to Rubios, on what seems to be, an almost weekly basis. Obviously, we love the food. However, I have noticed the entire staff to be very helpful, courteous, and kind. In other words, the customer service is fantastic. I do want to give one team member a special shout out.... what's up with Dane? He's always been amazing to us. He has a spectacular work ethic and character. Rubios just needs to give him that CEO position. read more

My friends, this is your Santee mayor of Yelpsville offering you another useless review about our corporate chain restaurants and limited things to do around our town. My friends, many of you have noticed that we got a Rubio's in town. Many of you were there the first week it opened because I waited in a very long line with you for my shrimp burrito and fish taco, but that's o.k., you all are still, my friends. I was pleased to see that our new employees in town knew the proper standards of preparing Rubio's menu items. My shrimp burrito was the right size, and it had the correct portions of shrimp, beans, rice, and sauce. My fish taco tasted like a fish taco. However, my fellow Santeterrians (hmm that sounds like a Metallica song I like) we do not have to drive all the way to OB, or PB, or LJ when we want to impress our out of town friends with an authentic San Diego fish taco! We can keep it real in Santee my friends. Ocean Beach is for the hippies. I have seen the fish tacos there my friends and they look like someone cooked them while they were high or something. They didn't have the greasy breading on the fish, or the soggy corn tortilla. Who makes a fish taco with out a fish stick! They looked nothing like our Rubio's fish tacos. People were making the yummy I'm enjoying these fresh fish tacos so much sounds and ordering more. Stoners. So I ask one thing of you, my friends, my fellow Santituckians, if we support this new idea of a fish in a taco, this Rubio's may not close its doors in the next year. We might be able to get a decent restaurant in town and the North Park mayor of Yelpsville can quit bragging. I have a dream, that one day......oh fu*k it. 3 stars. read more

Jonathan the cashier is very polite! It's so nice to receive such great customer service.

Great service and great food. Restaurant is clean and patronage seems pleasant I have eaten here 2 times in the past month. Parking can be a little difficult in this location but that is not Rubio's fault. Also saw the manager working the floor and the register. Which is nice to see the management taking a hands on role in the restaurant. Eat with confidence. read more

Besides Santee being a bit further from anything closer and within reach, this place will get busy. Rubio's isn't to bad, but not my everyday lunch stop. read more

We got some coupons in the mail for a free burrito so we decided to scope it out. Nice location, right across the street from Costco. A tad busy but thats to be expected on a Saturday. The inside of this Rubios is pretty large with plenty of seats. They even have some outside too which is nice. I got my free burrito, a fish taco and some chips. Burrito was pretty good. Steak, salsa and guacamole. Not too shabby. The fish taco was good. I always get them without the white sauce becuase I had a bad experience with that stuff once and it makes me sick just thinking about it. Anyways.........I wish yelp would have a 10 star rating scale becuase I would give this a 3.5 aka 7 out of 10 stars. They even have a decent deal going now where if you buy a $25 gift card, they give you a $5 gift card for yourself. If you know you are going to eat here alot thats a hell of a deal....30 bucks worth of Rubios for only $25. read more

for a fast food type chain, this has gotta be one of my faves. rubios has a great menu of just about anything you would want for mexican food (sans carne asada fries...but lets be honest, you leave that kind of thing to the real deal taco shops). this location has fast, friendly service. there's plenty of seating in the restaurant and ample parking in the lot. anything i choose on the menu is tasty ...but my favorite is the shrimp burrito. i always seem to go for this, accept when i'm feeling like having a fish tacos, you can never go wrong with those. oh and the green salsa, how i love the green salsa! ok...now i'm ready to go to rubios! read more

A good Rubio's location. For some reason, I've noticed their food tends to be better during off hours!

Loved the chipotle orange salad with blackened tilapia its way better than any expensive restaurant's and less than $9 read more

Rubio's Coastal Grill - Chipotle orange salad with blackened tilapia better than many pricey restaurants - Mexican Near Me - Santee, California

I love Rubios. When I went in this afternoon at 12 it was really crowded. I ordered the Wild Halibut bowl. When I got home the halibut was overcooked. No flakiness as there should have been. Very disappointing. While I waited for my food, an older gentleman in the back was adding more cooked rice to a bin. Without any gloves on he spread the rice to make it even in the bin. With San Diego experiencing a Hep B outbreak, I want every food staff worker to wear gloves. Too much to ask?? read more

Fast courteous service great fish tacos since they made the coating crisper. MUCH BETTER Burritos filling more consistent. nice selection of drinks. ALL GOOD read more

Dined in yesterday evening and the night manager Dane has such good customer service. He made sure everyone was doing ok and had all of the things that they might need to enjoy their dining experience. The food was great and not rushed even though it was closed to closing time. Great service and meal. read more

There's never a long wait (even at lunchtime), and the staff is courteous and timely. Not to mention, the tacos are amazing!

I went here for dinner last night. Always fast and good but tonight was the best, Bryce and Dane had excellent customer service and were super nice! I'll go back just for their service! They deserve a raise! read more

This is absolutely the best Rubio's in SD county! The food is really tasty - all of it - but especially the shrimp burrito and the fish tacos. Everything tastes fresh and is nice and hot (a biggie with me). Nothing is over-spiced or - even worse - bland like La Salsa about a block away. Let's face it: It doesn't matter how healthy it is if you don't want to eat it. This location is always clean and the salsa bar is varied and maintained (don't miss the chipotle salsa - not runny like some places - and the chopped onions and cilantro). All Rubios are not the same - avoid the Mission Gorge/Friars Road one at all costs - but this one is excellent! The lady who manages the Santee store is really on top of things and the atmosphere is frendly and gracious; the service swift even at busy times. I still miss the old Carlos Murphy's but this is a pretty good second. read more

Awesome customer service, one of the employees was very sweet and made our experience that much better. I wasn't able to catch her name unfortunately. read more