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Ruff Club

4.3 (48 reviews)
Open 7:15 am - 8:00 pm

Services - Ruff Club

Pet boarding

Dog walking

Ruff Club Photos

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Beware: Do Not Trust Ruff Club! We had been bringing our beloved dog, Forrest, to Ruff Club for almost a year, fully trusting them to care for him several times a week and during our travels. Unfortunately, recent events have revealed not only neglect but, more disturbingly, blatant deception and an elaborate cover-up. While we were on vacation, we received updates and photos of Forrest, as usual. On one of the days, we noticed something on his snout in the pictures and asked what it was. We were told, "It was food and had since been cleaned off." When we picked Forrest up, we discovered a large scab on his nose. When we inquired about it, we were told that they were unaware of the injury. Looking at the pictures again we can see the injury and blood. We spoke to the manager, Anthony, who repeatedly lied, claiming he had no idea what had happened and attempted to shift the blame to another employee. That employee later revealed a text showing that Anthony was, in fact, aware of the injury but failed to communicate it to us. A few days later, our vet informed us that Forrest had "crate nose." This means he had been crated in severe distress and rubbed his nose raw. We had explicitly requested that Forrest not be crated due to his anxiety, and we were assured that he would not be crated. Clearly, not only did they crate him, but they also lied about the incident and the injury. Now, Forrest's nose is permanently scarred and discolored as a result. In addition to this major issue, there were other troubling events. For several days after we picked Forrest up, we continued to receive photo updates as if he were still at Ruff Club, when in fact, he was already home. When I questioned this, I was gaslit with excuses about "errors in the system" and that "it didn't go through because you were traveling." For all I know, they've been sending false updates for much longer. We also provided detailed written feeding instructions, which were completely ignored. We trusted Ruff Club with the care of our dog, and they not only demonstrated negligence but, more alarmingly, acted dishonestly when questioned. I have never written a review before, but I feel it's important to share this experience to protect other dogs and their owners. Do not trust Ruff Club!

Best friends are made at Ruff Club
Kevin B.

Part 1: Ruff Club and the doggy daycare they provide is a quintessential service for animal lovers in NYC. Our golden retriever puppy has been visiting Ruff Club for nearly 2 years now. She's excited to be greeted by Alexia and her awesome staff in the morning then acts like a kid that just gained 10 new friends at pick-up. The best part is that membership is very affordable. In fact much less than hiring a dog walker for 2x visits per day. It's a no-brainer! For less than $50/day, our pup can play, take short walks with staff, gets fed lunch, and have the socialization she needs to develop a personality acclimated to all types of sights, sounds, and smells of NYC. Part 2: Set aside the love for your animal and your implicit bias and imagine what it must take to own and manage an operation like Ruff Club. Not only is professionalism and experience obligatory to run a business like Ruff Club, a service of this nature demands patience and a deep understanding of canine behavior. The owner, Alexia, consistently demonstrates that she possesses all of these skills. Alexia is direct but she doesn't BS you. Her advice, when given, is based on observing your animal for HOURS per day and sometimes EVERY week. My wife and I appreciate her guidance because it helps improve the quality of life for our golden retriever trying to mature and survive in the middle of a busy city. Having said that, a healthy relationship with Ruff Club requires effort on our part. Alexia and her staff are watching our child (in essence) so it's in our best interest to communicate well and discuss observations about your pet's behavior or health when necessary. Ruff Club is an ally in the health and happiness of your pet. If you have any hesitation understanding this reality, take a walk. That means you Hamza! This isn't about you. Alexia has to keep the health and safety of all dogs on her property a top priority. So instead of having a healthy dialog with Ruff Club, you leave a damaging hate review with bad grammar. Ruff Club has allowed my wife and I to manage a work/life balance all the while providing a safe place for our golden to play and grow. I can't thank you enough for you service and hope my feedback helps promote new business and new furry friends.

Thanks Ruff Club!

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Review Highlights - Ruff Club

Alexia's love of dogs is evident, as is her commitment to the health and happiness of the dogs in her care.

Mentioned in 21 reviews

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Ruff Club - petboarding - Updated July 2026

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