WOW. To be fair, this was my first time in an airport…read morelounge, so I have nothing to compare it to. This review isn't based on how great United's is compared to other airlines or this location compared to others. This is just me, being incredibly impressed that this is an option for travel. I was on a later flight and entered the lounge a few hours before closing. I don't feel like the buffet food selection was the best or the most fresh, but that may be because they were so close to closing for the night. I was impressed mostly by the drink options. In addition to the full bar, there was a coffee machine that could make anything you desire, several water stations, and a coca cola freestyle machine for fountain drinks. I really enjoyed the self serve snack station by the bar. The Gardettos style snack mix they serve on United flights are my favorite and I can never get enough. I was excited they have them in the lounge. This lounge was incredibly spacious with lots of seating options. It's a great way to pass the time before a flight, especially in an airport this busy.

Came here before our morning flight to get some breakfast. They have a good selection of…read morecomplimentary drinks and self-serve breakfast and coffee. The food selection was alright. There is plenty of seating and people that come around to pick up your plates.

We had the opportunity to visit the Flagship Lounge in terminal 3 at O'Hare before a long flight…read more To enter, you must enter through their security where you need to show either a Business Class for First Class boarding pass - without one you can't get in. When you get past the security, you enter a good sized lounge with plenty of food and drinks. Interestingly, every food item is labeled and the labels let you know about any allergens in that item. They also have a stocked bar with various liquors as well as beer and wine. Everything was good. I tried everything I could so the list is long and, frankly, I don't remember everything I ate. All I can tell you is the food was very good. There is plenty of seating, so unless they have a lot of flights going on, you can find a seat. The seating was comfortable and we took a table by the food which we frequented... The wine selection was much better than I expected and I enjoyed some Pinot Noir. This was a great experience - one we don't take advantage of often. So, what I can tell you is it is much, much better than sitting at the gate. :)

Not bad. Probably a 3.5. If I had to rate the flagships I've been do I would these from top to…read morebottom: JFK Soho Lounge DFW Flagship LAX Flagship Chicago Flagship Heathrow So, near the bottom of those but certainly better than all the basic Admiral Lounges and their equivalents on other carriers, and much better than Amex Centurions which are overcrowded, style over substance, and often gated by waitlists. This location is spacious like the other flagships but often has a bunch of people in it. The reason Soho rates above the rest is they gate access to One World Emerald customers only so it's a much more relaxed and considered space. This one allows in Sapphire as well so there's a bunch of bodies in here.

Coming here always goes well beyond my expectations, from the greeting to the dining experience to…read morethe comfortable seats and clean restrooms - I can picture myself living in this lounge!! However, they do close at 9:00 p.m: normally but they will extend the closing time if there are delayed flights and this is what we experienced. There is a main bar and a speakeasy type smaller bar that I prefer to go to. The shower rooms are excellent and very clean and are maintained very well. So enjoy the food, the drinks, the wait (you won't mind waiting for your flight). Thank you to Charlie B. For coming out and greeting us on this visit!! FYI, the Polaris at EWR is just as equally nice. But that's another review. :)

The buffet food choices weren't as diverse as I'd hoped and there was a waiting list for the…read morerestaurant so all told I was a little disappointed in the O'Hare Polaris lounge as compared to the ones at Dulles or Newark. (Both warm protein dishes were in a lemon caper sauce and I'm not a caper guy.) In general, the lounge was clean and the staff were friendly. The woman in the daybed resting area was lovely.

Nice smaller alternative with great features…read more This new United Club in Terminal 2, Concourse E, Near Gate E7 is not to be confused with the larger and older United Club in Concourse F, Across from Gate 9. There are four Framery privacy pods. Two with adjustable seats and desk tops and two without seats in a stand up desk configuration. These pods are quiet and have charging capability (1 USB-C and 1 115V). Overhead lighting is fully adjustable along with the front facing lighting for video conference calls. There is also an adjustment for the ventilation fan however I have found that, even on the highest setting, they can get warm. There are most of the same food options as the F9 location but on a smaller scale. There are self-serve options for soft drinks and coffee. In lieu of a tended bar, there is a self-serve bar with an assortment of juices, wines and beers. Like most United Clubs, there isn't a whole lot of interaction with the staff. That said, they all seem friendly enough and this location is clean and well maintained. Would I go back? I've actually been to this location a few times now and like it. So far, it's a quieter alternative to some of the other locations.

The United Club near gate E7 is better than the bigger ones at the B and C gates if smaller crowd…read moreis more important than varieties in food and drinks. It is a long narrow space where the front is less used since refreshments are at the far end. Finger foods like canapés, sandwiches and wraps are set out on a sideboard. Alcohol is limited to self service beer and wine in an adjacent room. No mixed drinks are on offer here. There are different seating arrangements including phone booth like cubes for more private phone conversation. This new lounge takes the load off the one near F9 and has a more tranquil vibe than the packed elbow to elbow ones in Terminal 1.

This is a pretty basic airport lounge. The food is limited to cold items from the self-serve…read morefridge - sandwiches and pasta salad. The drinks are also self-serve - beer, wine, liquor.

is there a zero stars?…read more the hispanic lady working the front desk at around 12pm on Dec 26, 2025 is possibly one of the worst customer service and all around humans i have ever come across. clearly a line waiting outside that was being helped by the previous gentleman, who was letting people know information, asking us to line up and that he was letting one in one out due to capacity issues. once this lady came on she just yelled from her seat for people to line up to the left and then yelled constantly to ensure the door slid close. she then sat at her desk while 10-15 people left the lounge and said nothing to anyone waiting in line ti get in. after watching her have a 10 minute conversation with another worker and a few mor people came out i popped my head in and asked, "will you let us know when we should come in to check in" and her response was "no. i don't have a line". which males zero sense since she yelled at us to move the line to the left. an absolutely joke of a customer service worker and likely just a truly horrible person all around. good luck. also, this lounge is truly awful on top of it all. half the machines were put of service, barely any food, and it's basically a spot with chairs, might as well just stay out in the airport area.

As far as airport lounges go, this one's okay The main thing to know is that it is a very-very…read morelarge lounge. The reason this lounge was designed as such a large space is due to the fact that there's a lot of people in here. That's just something to keep in mind as a basis for your understanding. In terms of design, this lounge has various types of seating. They have the more comfortable chairs located throughout the various rooms at this lounge. They also have numerous seats that are associated with tables. This is probably best for people like myself, who enjoyed grabbing a quick snack, and having a drink, before it's time to board the aircraft. They also have long desks with charging ports set up for those who want to get some work done. Plus, there are some self-standing seats spread out throughout the lounge area. In terms of food offerings, they have food buffets on two ends of the lounge. Both of these buffets offer a unique blending of Quick-Food, as I like to call it. Is pretty good. I will say, that I've never been disappointed in what they offer. You can always find something to suit your pallet. In terms of drinks, they have drink offerings at both ends of the lounge, as well, in association with the food buffets. There, you can get your expected soft drinks, coffee, and water. If you want alcoholic beverages, you have to go down to the one end of the lounge, where they have a bar. There, they generally have two bartenders. Each of which is happy to give you whatever you want. They often mix drinks, beers, wine, and all that kind of stuff. Many of the drinks are all free. But, if they are, be sure to throw the bartenders a tip. I think that's an important gesture. Some people decide to sit along the bar while they enjoy their drinks. I guess they are just type of people who enjoying hanging out at bars. I don't find out all that comfortable, or appealing, as you're basically elbow-to-elbow with somebody, you don't really know. But, that's just my personal opinion. If I have one complaint about this lounge, it's the fact that it's not really set up for the first class domestic passengers on United. Whereas, is you are flying internationally on United, they use the Star Alliance lounges that are specifically designed for its first and business class passengers. In terms of this lounge, pretty much anybody can get into it, simply by paying a sixty dollar fee. Thus, you get a whole lot of people, Just overwhelming space, without a lot of decorum. Overall, I've been in much better lounges, and I've been in a lot worse lounges around the globe. There's not much to complain about this place, you just have to expect that there's gonna be a lot of people. I have seen it at times midday, when people can't even find a single seat to sit in. So, just keep this in mind.

I came here towards closing time and was able to grab a quick snack and some drinks…read more Bar staff was really nice and he made me a few drinks that were quite nice. It was pretty quiet when I stayed, understandable since it was late. I would assume it gets pretty busy. Washrooms are nice and clean.

United loyalists and any time we find ourselves departing E or F concourse-this is our lounge of…read morechoice. Food at two stations. Bar in the middle. Seats of all types through the sprawling g lounge with sweeping views of the planes at the gates. Quick walk to yours and off you go. Safe travels

I definitely felt greeted by the staff when I checked in and upon exiting the lounge. Taking the…read moreescalator up did give a sense of gradneur , along with the ambiance of the place. The seating options had something for everyone and there was no sense being cramped. The views on the runaway and airside were dope. They had continental breakfast options. The eggs were ok, the illy coffee was good and the potatoes were very good. The negative was that the espresso machine didn't work.

The Delta Sky Club at Chicago O'Hare (Terminal 5) is one of the bigger and better Sky Clubs we've…read morevisited recently. In terms of scale and aesthetic, it reminds me of the Sky Clubs at LaGuardia (Terminal C) and LAX (Terminal 3), both of which we visited within the past year. Coincidentally, all three opened in 2022, so I guess I shouldn't be surprised that they all remind me of each other. This is the only Sky Club at O'Hare. It's located in Concourse M between Gates M14 and M11. It's big at over 22,000 square feet with seating for about 400 guests. The food, drink, and service were good -- generally consistent with my experiences at other Sky Clubs in recent years. My favorite feature of this particular Sky Club is the Chicago-style hot dog cart. During our visit, it was tucked away near the secondary bar. Our Chicago dogs were authentic and delicious. If I recall correctly, the hot dog guy said the cart was only meant for the lounge's opening; however, it was so popular that it became a permanent fixture in the lounge. Another one of the staff voluntarily asked me which game I wanted to watch on the big screen TV near me and he changed the channel for me. That was nice.

Love the Sky Club at ORD! The common areas and the women's restroom are always clean, and the bar…read moreand buffet areas are modern looking with great views of the tarmac. There is plenty of seating and it has never been annoyingly noisy any time I have been there. The complimentary Chicago dogs at the hot dog cart are also a fun treat!

Note 1: This is for the United Club's B-concourse location…read more Note 2: Linux users: after connecting to WiFi: wifilogin.united.com. Could not go to any website without going here first. This is my first experience with an airport lounge, and frankly, I could get used to this! That said, while markedly nicer than waiting by the gate, the experience wasn't perfect. There is free food, coffee, and Coke products available. The food involved a hot entree, a couple sandwiches, soups, salads, snacks, nibbles, and desserts. There is also coffee, espresso beverages, and a Coke machine. The quality of the items was adequate. Since airports aren't usually gourmet destinations, I happily devoured everything on my plate. Happy that one is not relegated to McDonald's and can opt for something healthier.a Speaking of which, while you are free to go up as many times as you wish, the plates and cups are very small, needing several visits for those like myself, who have a black hole within their stomachs. Perhaps this is to encourage people to keep their goodies in the lounge, rather than take 16oz coffee cups onto planes. It would still be nice to have larger plates, so I save my steps for the terminals rather than making repeated trips to the buffet... especially since I don't want to leave my property unattended. In terms of the lounge itself, everything was very clean. There is ample seating, and there should be a spot available, but expect to share the lounge with many others. While both the armchairs and [high] chairs are firmer than I'd like, they do beat out terminal seating overall. Also, while not needed by me, I respect that they have "phone rooms" for those who may need to take a private phone call or attend a work meeting. A private room is more for you, though, as the lounge is more chill, without the hustle and bustle of the terminal. Finally, there are plenty of outlets throughout, and the WiFi is faster by miles. All the staffers in the lounge, from those who check you in, to the bartender, to those keeping everything bussed and clean were fantastic! I was about to dust my hands off and leave four stars... that was until I realized that they have an open bar! There's nothing like starting a trip with a drink to get in the mood. Sure, it isn't really free being included with the ticket price, but if I'm already paying for airfare, not having to pay $20 for a small and weak drink is a phenomenal bonus. Last but certainly not least are the restrooms: These were much cleaner and nicer than the rest of the airport. Think of a nicer mall as opposed to "airport." Final verdict: I can now see why lounge access is such a wonderful perk of either non-economy seats or certain credit cards. I love airports because of my love for travel and airplanes, not so much everything else. The United Club is great for making that which stands between TSA and being in the air more pleasant.

United Lounge - Terminal 1, B18 (ORD Airport)…read more Friendly. Clean. Modern. Well thought out! This was my first time visiting this club, located by B18. As you walk in, you will see escalators in front of you leading downstairs. To the right are two beautiful and friendly ladies to help you. Elevator is available if you prefer to use it, instead of escalators. At the bottom of the escalators, you will see beautiful large blue chairs with UA classic Aircraft Picture. To the right of the chairs are additional help desk to make your stay more pleasant and stress free. As you turn to the left, you have your area for breakfast, lunch and dinner selections. As well as, large seating configuration. If you're looking to unwind and relax at the bar, you will find it on the other end of seating. Additional seating is available by the bar, around the corner. My stay was very enjoyable. I loved how clean it was, everything from floors, tables utensils to restrooms. It's a small detail but I did appreciate in men's restroom the mirror had aircraft-like windows design. Small details of great design can be seen all throughout this United Club. At United Airlines, your first interaction with a staff, gives you a sense of how your experience will be. This location had great atmosphere with friendly and helpful staff.

Surprisingly not the best experience on my return flight home. Not all of the volunteers abide by…read morethe same standards for access - disappointing.

Spent 2hrs here flying from MEX- CAE. Great service, appreciated somewhere nice and comfy to go…read moreafter a long flt. The volunteers are here 24hrs at this location. They don't have any healthy food, jus the basic sandwiches, cookies, ramen noodles, and lemonade. I just needed the close my eyes in a safe environment. Again, I thank everyone for the donations and all the volunteers!! They were very friendly and helpful during my stay.