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    RVshare

    1.0 (72 reviews)
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    Reservation #11730395 We rented an RV through RVshare for a family trip, and it quickly turned into a nightmare. Within the first hour, we reported severe shaking and tire balance issues to the owner with video documentation. We even stopped at an RV center, where we were told the tires were cupped. Despite our concerns, we pushed forward carefully. On July 1st, one of the rear outer tires blew out on a rural stretch of Highway 70 in Ohio -- at night -- with six of us in the vehicle, including children. Roadside assistance never showed, despite being "assigned," and we were forced to call local police several times for help. Eventually, we paid a private tow truck company out-of-pocket just to get safely to a hotel. We were forced to abandon the RV and spend thousands of dollars to fly home, book two rental cars, and pay for lodging. We submitted all receipts and followed every instruction from RVshare and their insurance. Still, we were only partially refunded, and RVshare refused to cover the actual emergency expenses despite clear evidence. Even worse, they charged us an additional $500 for an insurance deductible -- but refused to apply that toward our out-of-pocket expenses or refund it. Their dispute resolution process was unprofessional, dismissive, and lacked empathy. We were left stranded, stressed, and financially burdened. We hope no other family has to go through this. RVshare showed zero accountability for the safety and condition of the vehicle and offered no real-time help during a dangerous situation. Would not recommend.

    Bedroom doors that were off the track.
    Cassy C.

    DO NOT RENT FROM RV SHARE. https://rvshare.com/rvs/details/1234674 (if you would like to read my full review on our actual RV here) We were VERY mislead by the RVshare listing that we rented. The tires that were on the back of the RV, were not only BALD - two of them completely blew (and I mean SHREDDED) 1 hour into our trip. We were left on the side of the highway (US 16 - which is a minimum MPH of 70 with tractor trailers blowing by every 2-3 minutes), from 10:45 p.m. until 5:45 the next morning. WE had to pay out of pocket, $1600 to have the two tires replaced that should have been replaced prior to our trip, and have not been reimbursed by either the owner or RV Share. Not only was our safety completely jeopardized, but we were not able to get ahold of the "24/7" roadside assistance that RV share claims to have. After calling the number on their website, 6 times, waiting on a hold tone line for 30 minutes EACH and every time, the call would end and hang up on us. THIS IS FALSE ADVERTISEMENT AND FRAUDULENT. They left PAYING customers in an extremely dangerous and potentially fatal situation, and they have STILL not made this right. This RV was overall a complete disappointment. The advertisement claims it sleeps 8, however the owners screwed in the table settee that is supposed to fold down into a bed, (and FAILED TO LET US KNOW prior) rendering that space completely useless. This is false advertisement. On TOP of that, the entire side bump out motor (that had "two" sleeping areas) did not even function. We had to manually push the entire slider out, so that our space was usable for sleep. It took all members of our group, to open the slider, and all of us to close the slider from the outside in on our final day. The bathrooms were dirty and looked like they had not been cleaned in years - dust and dirt and general grime. The master bathroom overhead window/vent was completely falling apart and unable to be closed, letting in bugs constantly. The doors on the master bedroom didn't even close, because they were off the rails. Not only has RV Share not provided us with a reimbursement for the money and fees that we paid for out of pocket, they don't respond to emails, they provide you with a claims specialist that does not help either and says that they are surprised that someone from their team has not yet reached out, and then goes MIA. RV Share is a complete waste of your time. You are going to be sadly mislead on any RV that you rent. This is our second time, and LAST time renting from RVShare, as BOTH experiences were completely misleading and there is no quality assurance on the RVs they are comfortable and COMPLIANT renting to paying customer.

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