Very happy to recommend this business and its very professional, knowledgeable, and competent…read moreowner. Bob, the owner/operator of Automatic Appliance Service, was prompt and efficient. Returned my initial call promptly and came to the house at the time he said he would to check out my stove. He diagnosed the problem and called me later, when he said he would, with the estimate for parts and labor. He again showed up on time to perform the repair, which fixed the problem.

The baking element on our 30 year old wall oven died last week. I called Automatic Appliance for…read morehelp and once again they were able to order the part, repair the oven, and save the day just in time for Easter dinner! Every time we've called, we've had a great experience. Thank you to Jim, for troubleshooting it over the phone, and to Rob for coming out and installing the part.

I called Mass Appliance Masters yesterday to help figure out what going on with my convector…read more(heater/ac). Last year it was leaking, so I had to shut it off. A guy whole management recommended wanted $6000 to fix it. The convector cost $4000 including installation. I told that man I would roast before handing over $6000 I made an appointment just yesterday and the man showed up today on time. He was very professional. He took the convector apart. Dirt and dust had clogged the drip tray. While it was open he cleaned the dirt and cat hair that had collected. The total charge was $295 !!! I was very happy. I wrote him a check. I couldn't be happier!!!!!!!

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

My mother needed a new fridge; I live out of state so I called Poirier. Matt went above and beyond…read morewith records of the last fridge Mom had bought from Poirier, attention to detail, quick emails, and a willingness to be sure I had all the information I needed. The new fridge is great and I am so glad I called Poirier.

these guys are awesome. The manager Jimmy was terrific. We buy a lot of appliances and they're the…read moreeasiest to deal with by far.

Last week, my two year old LG gas dryer stopped working. LG quoted me a flat rate of $345 to come…read moreto the house. I decided to look for an independent repair person. I contacted Home Pro and got a very quick response from David. Within 30 minutes of his arrival, David had diagnosed the problem as a faulty door switch. Unfortunately, the part had to be ordered but within 48 hours, the part arrived and David was back at my home to complete the repair - with a savings of more than $125 off the LG offer. David is professional and very respectful of my home. The first thing he did when he arrived was to put on "hospital booties" to protect my rugs. That attention to detail plus his ability to diagnose / repair in a timely manner is reason enough to recommend Home Pro. Kathy

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Illia was punctual, polite, reasonably priced, and solved multiple issues…read more It's hard to find people you can rely on, Illia is one of those people. I won't hesitate to call him again in the future.

*project quote* I ended up not actually using them because…read moreanother company responded first, but they were quick to respond and very polite . They offer a free phone consultation and service call fee is $79, and it goes toward the repair cost if you proceed. All repairs include a warranty for your peace of mind. They also provide you with timeslots that they have available, which was very handy .

I purchased a disposal from Ferguson Plumbing Supply. The service was excellent…read more Matthew Pickett was so kind, thoughtful, and helpful. I have a PHD and felt stupid, Because I did not know how to get a disposal. He went above and beyond to help Me. If he represents the kind of support, value and service that one gets at Ferguson Plumbing Supply, one can't go wrong making purchase at the Newton site. Cheryl W.

From the owner: Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply…read moreproducts. Make your local Ferguson in Newton, MA your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.

We have a Whirlpool fridge and the ice maker broke down. I called many places for repair but…read moreJarvis was one of the only that said they could handle it. There was a significant six-month delay as the part was not available at the beginning of the pandemic, but eventually it arrived and was installed promptly. It's two years later now and the ice maker is working great. I'd knock off a half star for the delay which wasn't communicated well in that I was told for months it was just 2 weeks out. It was really a pandemic shipping problem. I'd prefer they say they just don't know. Tony eventually looked into it to explain what was going on. Also - I bought a new dishwasher last year. I wish I'd bought it from them as I think after installation and delivery, they were probably the best deal. Next time I will shop them first.

Whatever you do when you purchase an appliance, DO NOT use any installers (plumber or electrician)…read morethat they recommend. Find what you need on your own. When something goes wrong, they'll just pass the buck. The electrician came to the house to look at the job, but never (after leaving 4 messages) got back with a quote. The plumber came and did the work but then charged more than we were told to expect, actually joking about the total when the work was completed. Jarvis may be a good company to buy products from, but don't hold your breath when it comes to their recommendations for service. And if you call and leave a message, you may have to leave more than one message to get a response. At least their delivery men are competent and courteous.