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    S & L Roofing

    5.0 (1 review)

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    4.0
    (19 reviews)
    Roofing
    Responds in about 20 mins
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    3 years ago

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    TNT Roofing

    TNT Roofing

    1.7
    (20 reviews)

    I have sent a quote request and have received no response for 3 days, not even a message saying…read morethat we are working on it, or anything suggesting they care about acquiring customers.

    I do not know where to start; I usually like to write positive reviews but this company was bad on…read morealmost every aspect, mostly with communication, which is essential to ensure a good job on all levels. This company was hied by my property management since they were responsible for outside repair in our complex. I first got a call from their rep to let me know they will be sending someone to do initial assessment. The lady (Mina) was nice and courteous and we set up an initial apt for Friday morning. Now this is where everything else went wrong, no exaggeration: - The person they sent showed up two days early, and luckily I happened to be home to let him in. He was friendly but did not talk much; after he was done, I had a few questions for him but realized he hardly spoke any English. We were able to do so with the help of Google translate. After he left, I called the company back letting them know that they should have given me a heads up since they ended up coming earlier, and that I needed to know when they would be starting so I can be aware. - One day, out of the blue, they showed up very early early and started work on the roof without any prior notification. I had to leave for work, and when I came back home that evening, I was shocked to see that they had removed my two skylight windows above the stairway and let all the debris fall inside my place, and went EVERYWHERE all the way to the first floor in my dining room. later met with one of the workers trying to understand why no one gave me an advance warning to take appropriate measures to minimize the mess; unfortunately, once again, I could not find a single worker who spoke English... - Another day, I wake up to the loud sound of music at 7:45am. I guess they decided it was ok to blast the music at such hour like if they were having a party. I understand noise is part of the job, but playing loud music like that is not ok. I have neighbors on both sides and behind my unit as well, and of course I had people approaching me later in the day complaining. - After two weeks of on and off work, they finally decided the job was finished, but could not tell from the amount of material they left in front of my house, and the debris (including nails) spread out in front of my house. I was not notified about the end of the job, so I waited a couple of days thinking they would show again with more work, as they had done in the past. Finally I tried to call to get some answers and to inform them about the material left behind. This time, the stopped taking my calls, letting it go to voice mail, until I called from a different number trying to know if work was finished and if so why is material left behind and nails across my driveway. The quickly took my message, promising to call, but of course that call never came... - Then AGAIN, I realize that on top of that, they never reconnected my cable which they disconnected during their work, and although I asked them nicely to make sure it gets reconnected, nothing was done, so I was left without service for another week until I finally decided to call Dish Network and do their job for them! I ended up complaining to my property mgmt. which hired them, and FORCED them to come back to pick up their mess, and remove the leftover material. I took notes and recordings of everything wrong done to support my complains and claims, and I tried every mean to have things resolved nicely, but that company does not care about customer service, and never follow up on their promises, no matter how small the and reasonable the demands are. They just wanted to do a quick job and make quick bucks and move on. They thought they could ignore me because I was not the one paying for their service, but once I talked to my property management, they moved right away, afraid to lode future contracts. I am a very respectful person and treat people nice; I even offered the workers refreshments when they started work, and all I wanted in return is to be updated and informed when anything major had to be done. Unfortunately, they lack organization or communication skills with their clients, and I cannot imagine me being the only one being treated that way, especially that I have been very patient and accommodating to what they put me through and I have never seen so many screw ups on so many levels and with so many people I dealt with; it's like their main goal is to provide terrible customer service on purpose!... YEs, it is a VERY long review, but this is how badly a job they did. Almost a nightmare on every level. I hesitated a lot before writing my review because I would rather write a nice review than a negative one, but that company showed absolutely lack of care and professionalism, and the only way to make them accountable is to educate other people and at lest let them take better measures when dealing with them IF they decide to hire them. This is simply a buyer beware message to anyone willing to take a chance with them.

    S & L Roofing - roofing - Updated July 2026

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