BEWARE! So many other reviews from claim similar issues!…read more Feel obligated to warn future customers! Been to a few of these Valvoline locations including Quincy and Braintree. Wouldn't trust any ever again and definitely wouldn't trust any locations where Shaun is the area manager! After professionals claim negligence on Valvoline's end caused $13k in damages, Shaun boastfully dared my service manager for me to take him to court because he "wins these cases all the time!" Funnily enough, Shaun only calls me on recorded lines but calls the service manager from other (personal?) phone numbers. Service manager and mechanics discovered this leak is supposedly responsible for the damages which Valvoline likely caused and DEFINITELY missed after they changed the oil! We brought the car back after discovering leaking oil and they told us it was fine! Valvoline Social Media team, don't bother responding. The Judge, Jury, and Executioner (Shaun) already made the final decision and closed the claim on his own. Didn't provide any evidence, paperwork, or answer my questions. He told me not to call. Shaun needs a raise from Valvoline. Delay. Deny. Defend.

NEVER BRING YOUR CAR HERE!!!!!…read more If I could give this place 0 stars I would. A complete joke. Brought my car in for a standard oil change prior to driving to NH from MA. The reason I got an oil change before my trip was to avoid something like this from happening since I was due for an oil change. Valvoline took no responsibility. No refund. Just excuses. No empathy for the inconvenience of having to tow my car from NH to MA at 11pm!!! Please do not waste your time or trust this place, unless you want problems. Total Scam!!

After some aggrivation I must say that Sullivan did come through for me. Jill in the claims…read moredepartment grabbed the bull and made it all happen with little inconvnience to me. My vehicle was repaired and I did not have to deal with insurance. Overall a very good rating.

This shop left all 5 lug nuts loose on one tire. Objectively, this is extremely dangerous. Avoid…read morethis shop.

Professional, friendly, repair cost is cheaper than other places. Highly recommended!read more

Servicing cars here for years. Though i don't usually need any diagnostics per-say, i usually…read morefigure out what may be wrong with my car and then if i cannot handle it or don't have the lift to do certain jobs, Peter usually gets me in quick and what I need is then taken care of. I don't get up charged or suggested to do a ton of work that doesn't need to be done. Just what I want done and that's it. Inspections, oil changes, and any advanced engine issues i can't handle on a day off with the boys.

I took my Subaru in for a minor issue with a tire. Making an appointment online was easy and…read moreconvenient. This location has a fantastic team. Everyone was professional and friendly. Top notch location. The waiting area was clean and had free coffee. Thank you for the fantastic service and will be back if repairs are needed in the future.

I would stay away from this particular location. The work quality is OK, but the owner is a nasty…read morepiece of work. The last time I was in there, he berated an employee (who I believe was also his girlfriend) right in front of me while I sat in the waiting room. I just called him to get a price on an oil change and he danced around the question. When I tried to pin him down, he got frustrated, told me it wasn't worth it and hung up on me. Stay away from this guy.

This place is the cheapest and best place to get an oil change in Dorchester…read more The team is amazing. They have the best attitudes and work exceptionally well together and even if there are a few cars there. They wait isnt long. My oil was changed by Moe. Great guy, hard worker.

I changed my review from 5 to 2 Stars for the following reasons: I have been using this service for…read more9 years; The last 3 times I went, my car had oil problems. 1 - They invoiced 6 quarts of oil when they only put 4 quarts. 2 - They replaced the dipstick in my car with a defective one. 3 - again my car was missing 2 quarts of oil, when the invoice says it had 6 quarts. I can't take the chance of failing. My vehicle is my means of production. I can express my frustration but I like to let know others about this behavior and faults.

Writing from Quincy, MA not California???…read more I recently called and spoke with Jimmy because, with the harsh winter and my limited availability due to work, I needed to schedule an appointment outside of normal work day hours. Jimmy was able to accommodate me with a Saturday morning appointment, which I truly appreciated. As promised, when I arrived, I was greeted right away and my car was taken in promptly -- even though they were short a technician that day. The work began almost immediately, and the car was completed within the time frame Jimmy had given me. Thus...I didn't spend my entire morning in the waiting room. While I was there, Jimmy was friendly and professional, not only with me but with other customers as well. He kept everyone updated and created a welcoming atmosphere. When my service was finished, he clearly explained what had been done and provided an update on the overall condition of my car. He also made sure the courtesy inspection was completed, including topping off fluids like the windshield washer fluid. Munroe is lucky to have Jimmy. If more businesses provided customer service the way he does, there would be far fewer unhappy customers. I'm very happy with the service I received and will definitely return.

I unexpectedly had car trouble on a Saturday. I live in Rhode Island and was far from my home…read moremechanic and Monro (Jimmy in particular) absolutely saved me! He checked my car himself even though they were busy and made sure I had a safe way to get home. The level of customer care was astonishing in the best way! I am grateful for this business.

On January 18, 2026, I had a standard wheel alignment performed at this location and paid $134.95…read more I was not provided with the alignment measurement report. After the service, my vehicle is still driving uneven and pulling. I contacted the store to address the issue and request the alignment report, but it has not been resolved. I am requesting proper documentation of the alignment and correction of the issue.

I'm never coming back to this store again. I came in for a standard oil change. Was told it would…read more1.5 hrs. It took well over 3 hrs! During their standard " tire alignment" they broke a leg nut on the tire and needed to get the part... I never asked for a tire alignment I just wanted an oil change. Then they wanted me to get new tires new brakes which the tires were new from 2 years ago and the brakes had no issues. This place is HORRIBLE!!!!!! Total SCAM and incompetent

I recently came here for the first time for an oil change. I would definitely recommend this place…read more I received my car same day, the oil change was reasonably priced (about $60 for my car), and the employees very friendly. After dropping my car off, I received an electronic invoice with a cost estimate and detail of services. You have to electronically accept or decline the services on the invoice before they start working on the car. This is super helpful and transparent. While inspecting my car during the oil change, they discovered my car needed additional work. They sent an updated invoice with the estimated cost and details of the recommended additional work, as well as pictures. Same thing, you have to accept or decline before they proceed. I really appreciate the transparency and good customer service here.

The team helped me when my brakes were acting up - and they made sure my car was safe! I will…read moredefinitely continue to use them in the future