I'm very happy to be able to write an update to my original review. After my initial review, I was very surprised to receive a call from Patrick, the owner of Safe & Sound Security. He had seen my review and was said that he wanted to talk to me personally about my experience because that was not the way that he wanted to run his business. I really appreciated his call and agreed to talk to Brian, his manager. Brian was a welcome change. He was very informative, not at all pushy. He took time to see what system we had and asked what we were looking to change. I was impressed not only with him but with how Patrick took ownership of our somewhat rocky beginning. Seeing how he stepped up to make things right led me to believe that he and his company were what they said and weren't trying to scam me. Their installer, Evan, was also a great representative for the company. He got here at about 11:00 a.m. and didn't leave until 7:00! He made sure that everything was installed where we wanted it, did a professional job, did his best not to make a mess and if he did, cleaned it up. He then went through instructions and use of the systems with all of our family members. I have a lot of respect for a company that actually pays attention to the concerns of their customers. Things definitely did not start out on a good note, but everyone from the owner to the installer did their very best to make things right. I wish there were more companies who would operate with such integrity. read more

Safe and sound security has been one of the best decisions I made in a long time. As a small business owner we have a demanding workplace and the budget of a small family. After meeting with about 7 different companies, the consultant Connor Bell, was able to answer every question we had at a deep level without having to call 15 places to get permission or play the bull shit game with me. The process was simple, easy to understand, and best of all Connor asked me what I wanted. All other companies came in with the intention of just getting me to sign on the dotted line. The best part was at the end of the day I had the security, automation, surveillance, peace of mind I was with a reputable company, and the lowest price quote of all 7 other companies. There was 1 problem when the system was installed and it was compatibility with the electronic lock installed but with one call safe and sound was on the ball ready to get it resolved. For many of you that probably know getting anything from the alarm company after you signed the contract is impossible. Safe and sound is an exception they have yet to tell me a direct no without trying to make it happen. Thanks Safe and Sound. read more

We had a great experience with Connor and the rest of the staff at safe and sound. They did a terrific job and I would definitely recommend giving him a call. read more

Safe and Sound installed a new home security system for us this week. The whole process of consultation, purchase and installation was simpler and less expensive than I had anticipated. Connor came and, after what seemed like a pretty thorough review of our property, recommended a system that seemed practical, but not overdone. He noted the purpose of each component and certainly did not try to upsell us on anything unnecessary. The installation was just a couple of days later. I had thought that the installation of all of the control panel, door/window sensors and motion sensors would have been more intrusive, but it wasn't bad at all. (Only the control panel is wired, and that hidden wire is just to plug into an existing outlet for power.) The installer was polite and worked quickly. He was very good at describing how the system works and in orienting us on how to use it. We've put off this decision for a number of years out of fears that a home security system would be complicated, unreliable, not user-friendly, expensive, etc. All of those concerns were unfounded. I'm glad that we finally got a system, and I'm happy that we went with Safe & Sound. My only caveat is that when discussing the three-year contract, it was implied (or at least I understood) that the costs couldn't go up during that period. Maybe not. But the contract you actually sign says that for any term less than 5 years, the monthly rate CAN go up, by up to 5% per year. Again, I don't know if they will raise their rates like that -- the security business is very competitive -- but it is a possibility that we hadn't considered when the outline of the deal was described to us. read more

Awesome company!! Brian was extremely helpful and has gone above and beyond to make sure my family and I have the security services we need! He even provided us with resources to help us install our security cameras. The only thing that we were not prepared for was the time it took to get our alarm system set up, but that's minor! Highly recommend this company! read more

A Safe and Sound representative came to our house and let us pick several options for our security system. The service manager promptly returned my call to the office the next day when I had some further questions. A technician, Eric Brewer, came and installed the system, taking the time to make the wiring inconspicuous. After that, he thoroughly explained how to use the system. read more

On February 13th 2017 I had security and sound system come out to take care of some contacts on my window. The technician was Scott Knight he was awesome I would recommend anybody to the security company. Thank you for all your help Donna read more

Sean was prompt, courteous, knowledgeable and respectful. He made the process easy and comfortable. He also took the time to walk me through the new keypad, online and mobile sites to make sure I understood how to use the interfaces. As far as the initial customer service is concerned, this company and Sean hit a home run! My family and I definitely feel SAFE AND SOUND! read more

Just want to give a big thank you to Dustin for his patience in explaining all of the ins and outs of the options available to us with Safe & Sound. He is very professional and knowledgeable. We signed up for service and we had two great techs, John & Sean out 2 days later to do the conversion of our old hard wired service to a state of the art cellular system. They were also very knowledgeable and professional. The new system is so easy to use - we love it! read more

I had the system installed in 2014 on a required 3-year contract. The monitoring service and management at Safe and Sound, Concord were always wonderful. They were polite and backed their product. I readily signed another 3-year contract last year. The monitoring service is still excellent; however, something has changed in the Concord office. I am an older woman with 2 very small dogs. My big concern with installing motion censors was false alarms from the dogs' walking around. I was guaranteed my dogs would not trigger the alarm. About 1 year ago, the alarm was set off. I called Concord and they were relunctant to assist me; wanted to charge me for coming out to check their system. After much back and forth, they wanted to blame the dogs, then, it was "dust". But they paid my police charge. This month, again! Unpleasant, blame dogs, then "shadows", and culminated with "we really don't know what happened", indicating maybe I was not being honest. Now, I cannot use my motion censors (for which I paid) for fear I'll incur extra charges. So, I called to negotiate an early cancellation. Sure! You can cancel anytime if you pay off the entire contract. Well, I'm stuck in a contract. I have never written a Yelp review before; but here I am to tell you--go somewhere else! read more

Excellent service; very well-informed sales and service crew; very flexible in service equipment; most accomodating installation scheduling and, so far, an excellent system. read more

I was recommended to this company by a friend so i had them come out to give me a quote. Connor came to my house and explained everything to me and answered all the questions i had. I have talk to other companies in the past and they arent as friendly as Connor and the office staff. I would definitely recommend this company to whoever is thinking about a security system!! Thank you read more

After comparing the offerings and online reviews of leading security companies, I met with Safe and Sound. I had been an ADT customer for many years, and although I had always been happy with the performance of the equipment, I never felt like ADT valued me as a customer or cared about the security of my home once the sub-contracted installation was done. When it was time to update my security system, the deciding factors in my decision to choose Safe and Sound Security and their Monitronics monitoring service were: 1. Safe and Sound Security is a local company. 2. The Monitronics monitoring service is based exclusively in the U.S. 3. The stellar reviews I saw for Evan, one of the Safe and Sound Security installation specialists, as well as the high marks the company has received for customer service in general, aligned with the qualities I was seeking in a security company. I am extremely impressed with the quality of personalized customer care I have received from the Safe and Sound Security team. I requested Evan for the install based on the top-notch reviews he has received, and he exceeded even my highest expectations. To say that Evan is AMAZING doesn't do him justice. He called before he arrived to let me know he was on his way, and he was on time. He was extremely polite, knowledgeable, patient, and thorough in every aspect of his work. He demonstrated the utmost commitment to quality in the care he took to make sure everything worked well and looked aesthetically pleasing, correcting the eyesores left by the ADT sub-contractors years before. Evan was incredibly meticulous and conscientious about cleaning up as he went along and took exceptional care not to mar the floors, walls, cabinets, counters, or any aspect of my home with his ladder or equipment. After testing the system, Evan spent over two additional hours trying every possible placement of the motion sensors to optimize the coverage they provided. Although the new motion sensors were supposed to be better than the old ones I had, they were much smaller and, unfortunately, did not have the same range, leaving significant blind spots. So far, the only suggestion for improvement I have for this company is that they offer a better motion sensor because the current model simply wasn't providing the range or sensitivity I needed, nor was it consistent in what it detected. So, you'll want to make sure the motion sensors are sufficient for your application. Because they did not have any other model of motion sensor that would provide the same range and sensitivity of my old motion sensors, Evan suggested alternative options and coordinated with the office to implement those solutions without increasing the cost of the installation. I really appreciate that Evan didn't make light of my concerns about the motion sensors. I never felt like Evan was in a hurry to leave, nor did I feel like the office was simply out to make a buck. Evan, Joan, and Dustin wanted to make sure the new system gave me and them the peace of mind that comes with knowing my home is protected, and that speaks volumes about their commitment. After he finished the installation, Evan tested the entire system, walked me through how it worked, helped me set up my online account, and coordinated with the office to schedule a follow-up appointment. He even took the time to demonstrate his telescoping ladder for me and checked to see if it would reach the highest point of my roof when I asked about the ladder he used. Evan did an OUTSTANDING job. He makes me want to be a Safe and Sound customer for life because he cares about the safety and security of the people inside the homes he services; it's not simply about installing sensors and alarm panels to him and checking another installation off his list. He wants his customers to feel genuinely safe and sound. Evan is very humble about the superb, specialized, and personalized service he provides, and he genuinely cares about his customers' peace of mind. He made sure that all questions were answered and all concerns were addressed before he left, and he never once made me feel like I was keeping him late on a Friday, even though the job went well into his evening. Due to Evan's stellar workmanship and expertise, his dedication, his unparalleled patience and customer care, and the number of consistent 5-star ratings and referrals he generates, I would buy him a company truck if he worked for me. I have been using the new system for over a month, and I am very pleased with the equipment and service so far. I have received periodic calls from Joan who has followed up to make sure I'm happy with the system and that everything is working as expected. I am very impressed by the friendly professionalism and follow-through I have received through Joan, which consistently reinforces Safe and Sound's commitment to customer care. Special thanks to Evan and Joan for all they do to make their customers feel highly valued. read more

I had a similar initial experience as most people describe, until we got to the installation the process. Right after they punched a hole in my wall in order to install the alarm pad, the onsite tech discovered he wasn't getting enough reception. I guess my house in Walnut Creek is in the only dead spot for cell reception. He proposed a solution that would require a repeater or extender which I was fine with, but he needed to get approved with his office because it required additional labor and equipment (which made me think he was a 3rd party contractor). Office approved it and informed me we would be proceeding. A couple minutes later the tech is packing his stuff and telling me he was directed not to install the system. I was livid to say the least. I spoke to the Owner directly, because he was the one that cancelled the installation. He did admit that he conducted this transaction incorrectly but didn't offer anything until I informed him I was going to write a negative review...whatever happen to customer service? I probably could have gotten a free system but I really wanted people to know how their customer service really was. I bought my on alarm system online and installed it myself in less than an hour. Best part is I pay $15/month to monitor not over $50/month. read more

I needed a security system upgrade from a inferior company, so l called safe and sound. I talked with Conner and he said he would send out a appraiser/installer the next day. A representative of S&S showed up on time and introduced himself as Terry. He had equipment that Conner and I had talked about. He asked for me to show him the property and where I thought I needed outside and entrance security. Terry is very knowledgeable and experienced and after listening to what I wanted, he had some ideas for my property that I didn't know was available. I wanted cameras and window and door sensors. I have dogs and Terry said that he thought motion detectors inside would not be a problem even though I had dogs. We discussed my areas of concern and he suggested the best locations for the motion detectors. I agreed and he immediately went to work. Conner told me that the cameras were ordered and would be in, in a few days. Terry worked without a lunch break so I could make a late appointment that came up. Terry did a very professional installation and made sure that I was comfortable operating the system. I asked about the cameras and wether he would be back for the installation. He assured me that he would. S&S called and said that they had the cameras in a scheduled a installation day. Excuse me If I don't properly spell his name but Ramski and Terry showed up and reconfirmed where the cameras were to be put, they actually had some position suggestions that were spot on. They worked tirelessly and professionally, doing everything so it was perfectly set up. I had forgotten some passwords and they were right on what I needed to do and walked me through the process of the dreaded passwords recovery. Once they cleaned up my password mess, they absolutely made sure that I knew how to operate the system and we did some practice arming and explained and answered all my questions till I was totally comfortable operating the system. I told both of them how much I appreciated their dedication to making sure I understood and said do not hesitate to call If I had any questions. I'm so very pleased with the professional customer service that they provided. They were both excellent representatives of S&S and I'm very happy to have those two young men install my system. I would absolutely recommend S&S to anyone looking for a excellent security system. Thank you gentleman so very much and I'm confident that If anything arises that S&S will fix any issues should they pop up. Thank you for your excellent service and support. All the best to both of these young men. Thank you so very much. K. read more