Had a rock chip turn into a crack across half my windshield, so back to Safelite in Chula Vista I went. I've been here before, and the service is always great quick, communicative, and they get the job done. I especially love the text updates so you always know what's going on. I was the first one in and first one out! The waiting area is actually pretty comfortable too nice lounge, bathroom, desks if you need to work, and outlets to charge your phone just bring your charger Hopefully I don't need another windshield anytime soon, but if I do, I know where I'm going! read more

Safelite AutoGlass - Auto Glass Services Near Me - Chula Vista, California

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We needed to repair my husbands windshield so we brought his car in this morning after making an appointment and by the afternoon, they replaced it and notified us that it was ready. We had to drop off the car due to the type of car but I know they do site visits where they go to the customer. In terms of the value, our policy doesn't have a deductible so that was nice to not have to pay for this visit. On previous cars, I was able to arrange the on-site visit over the phone. Also, I've made appointments on their website too but this time, we just called ahead. We'll be back to do my car next. Thanks Safelite! read more

Safelite AutoGlass - Main entrance - Auto Glass Services Near Me - Chula Vista, California

Avoid at all costs! My windshield had a very small chip, and to prevent it from spreading and becoming unrepairable, I decided to nip it in the bud and get it repaired by Safelite, which was a huge mistake. It took the technician, Gerald, about 15 minutes to do the "repair" at which point he explained to me that he "put pressure and flexed the glass" so the resin would penetrate the chip. That made me feel uneasy but the repair looked fine at that point. A couple of hours later, the chip developed into a crack that spread all across my windshield, the very thing I was trying to prevent with this "repair". I called Safelite customer service and they rudely informed me that since the repair failed, that I would have to pay to replace the windshield! They stated that the technician should have told me that there was a chance that the repair would fail and if it did, that I would be on the hook to replace the windshield. The technician did not mention this at all nor did he have me sign anything stating this. It's clearly obvious that Safelite technicians deliberately botch repairs to force customers to end up paying for a new windshield and installation since they are protected by their failed repair policy. I would have been better off leaving the chip alone or repair it myself with a DIY kit. Lesson learned! If you are reading it, please don't learn this lesson the hard way like I did! read more

Safelite AutoGlass - Small chip turned to crack after "repair" - Auto Glass Services Near Me - Chula Vista, California

Got a quote online from their website. Opened a chat window to ask about upgrading to OEM glass instead of Original Equipment Equivalent (OEE) glass. The quoted an upcharge of about $200. I scheduled thru my insurance and then requested the upgrade, which was now $322. I asked to have it adjusted to match the original quote, and they said that was no longer the price. I provided the chat transcripts, the representative said she would escalate and e-mail back. They ghosted me. I canceled the order. Not awesome, would not recommend. Read the other low ratings. A lot of them seem to be shady pricing schemes. read more

we had Safelite come to are home to repair our windshield. the chip was a 1/2" and they tried to repair the chip and cracked our windshield over 6" and then told my wife now it would be over 950$ to rep the windshield. I was very disappointed with the service. never again will I ever use them! read more

So I completed my request form with a promo code was quoted at certain amount to get my windshield replaced. Once the tech came on site he said I owed more than what was quoted. I showed the tech my quote and he agreed that my price should be honored. Very nice tech btw. However one he spoke with his manager, the manager did not want to honor the price and tried to come up with some excuse that does not make sense at all. I told him I not paying for a price that was not quoted. This was only about principals now, the honest thing to do was to go with what was quoted but he refused. Very bad mismanaged service. Manager needs to understand customer service. It's only fair the quoted price should be honored. I DO NOT RECOMMEND THIS PLACE. read more

Shady business practices at the Safelite Chula Vista, CA location. Invoice, charged $361 for parts and labor plus $48 for repellant. Tech did not put repellant so I asked to have charge removed. New Invoice, charged $405 for parts and labor! 2 hours later: A different type of invoice emailed which shows discount given on first invoice. I did not have a promo code for discount nor was I told id be given a discount when Appt was made. Also, tech said he didn't know repellant was on invoice. Whether or not they gave me a discount originally the amount of $361 for parts and labor is what I should pay not $405!. Vickie read more

I had a large crack in my BMW X5 windshield. Safelite sent a mobile tech the next day. George was wonderful to work with. He was a little later than we expected due to his previous jobs but he let me know before my appointment time and was great with communication. He explained everything upon arrival. My windshield looks great and the calibration was successful. I am very happy with George's service and Safelite. read more

If I could leave, no stars I would. We contacted Safelite by recommendation of our insurance after our back windshield was shattered (but still in place). We made an appointment with them to have our windshield replaced in our driveway. When they showed up, they pushed the glass into our car, shattered most of it out and then realized they didn't have the proper parts to finish the job. They then left all of the glass inside of our vehicle the vehicle that we transport three children in on a daily basis. They said we would have to get in contact with their office to find out more about how long it would take to get the part. it took several calls before anyone would give us more information and even then they said it would take at least 10 business days before they could get the part and that couldn't be guaranteed. They wouldn't give us any names of a manager or allow us to talk to a manager. We are left with a car that we can't drive around and then of course last night it rained. this is an unbelievably unprofessional way to do business. I can't believe that they would leave our car in a worse state than they even found it. Let alone break out the glass before they knew that they had the pieces that they needed. I have attached a video below of what our back window looks like before they came as well as a photo of how they left it. Also, when we called around to other shops, they said that that particular window cost less than a $500 deductible so you're better off paying for it out-of-pocket rather than turning into insurance. However, of course, Safelite charges more! read more

Safelite AutoGlass - This is how safelite left our back window - Auto Glass Services Near Me - Chula Vista, California

My windshield looks great but they cracked my rear view mirror and didn't say anything by the time I realized the attachment was in the other chair I was already home so I'm not gonna go back but that was kind of crazy at least say something. Paid to get my crack fixed and left with a new one. read more

Safelite AutoGlass - Windshield - Auto Glass Services Near Me - Chula Vista, California

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I called Safelite on 4/2 to make an appointment to replace my windshield. Their next available appointment was 4/14. The technician showed up but the new OEM replacement windshield had a bad scratch in it. Apparently nobody in their warehouse bothered to inspect the new windshield before sending it out. But shit happens, right? I get it. They told me they would have to get another new OEM windshield and the soonest they could come out to install it would be 4/21. Well, after waiting ANOTHER week, the technician just showed up WITH THE SAME DAMAGED windshield that they tried to pawn off on me a week ago! I asked the technician to get the manager (Gus in El Cajon, CA) on the phone. He was basically hopeless. Told me they could get me a non-OEM replacement but it would be another couple of weeks or I could hire someone else! TERRIBLE CUSTOMER SERVICE!!! read more

The windshield was repaired well, as far as we can tell and people were nice. The issue we had was for our EV we were told only once we got there that it had to be at least 65% charged. Then when we came back after scrambling to get it charged before the time deadline to drop off the car, they said all software updates had to be installed which was going to take another good chunk of time!! So what could've taken 5 min to drop off had they told us these requirements ahead of time and we completed it before coming, ended up taking 2 hours of logistical work after the time we thought we would be done. So frustrating!!! This also meant our car went to the end of the line even though we thought we would be one of the first cars worked on that day. We triple checked to make sure we weren't told this in advance and it was nowhere in the emails or documents sent to us. It's just one sentence that should be added to streamline this process for their customers!! Otherwise no issue with the work! read more

I had an appointment Saturday to replace the windshield on my Tesla. As soon as I arrived the employee made an excused to not take my car and said I didn't have enough battery (which I did). He rescheduled me for Tuesday morning. I came to Tuesday morning and now I am being told they don't have the parts and that I need another appointment. I took a day off for this !! It's unacceptable. The staff don't want to work it's obvious. Very frustrating, i will never come here again read more

I had an excellent experience here yesterday! I made an appointment for a new windshield on my Tesla Model S. Carlos was friendly, quick and efficient and the work was completed in a timely manner exactly as they stated it would be. Price was super reasonable and I'm really thrilled with my experience at this location! read more

Website is trash they allow you to select car, set up appointment, confirm your appointment and take your money then tell you they have to cancel because because they don't carry the glass. now having to wait 3 to 5 business days for refund it's just mine blowing. I understand I have an old car but just take the option out of the drop-down menu that they have would have prevented all this. read more

First of time! I was at the lication in Chula Vista for 3hrs 38 minutes with an appointment! After the 3hr mark and i was the only one in the waiting room I asked the front desk who was busy talking with his co-worker. He called in the back and the tech stated he was behind which i was never i formed. I took a day of from work and had a miserable day. Time is money! read more

Safelite AutoGlass - The trimming left in my car after window installation... - Auto Glass Services Near Me - Chula Vista, California

Had 3 cracks in my windshield and got in touch with Safelite via my insurance company. Scheduled for a technician to come to my home and so glad I did. Ezequiel arrived and he was awesome! He informed me that because I did have 3 cracks there was a good chance that a repair wouldn't work but he was willing to try it out if I wanted to. He was open to the challenge and I'm glad he was because the cracks were able to seal. He did a phenomenal job and answered all of my questions about maintenance on my windshield. I could tell he really enjoyed his work and helping others. I would totally recommend Ezequiel and his expertise to anyone looking to fix their windshield. read more

Very rude service. Poor communication and the gentleman at the service desk was unnecessarily rude. They do not answer their phones so communication is impossible. I will be going to another location. I would recommend you do the same. read more

We had a rock cause a crack across our windshield. Ugh!!! It needed to be replaced so we were sent here by our insurance company. The service did take some time because they had to calibrate the glass for the cameras, but overall we are happy. It's nice to have a new windshield. The staff was friendly from the receptionist to the technicians. The tech, Dago, was professional and friendly even though it was already late into the work day. His attitude was great! They provide a really important service and they do quality work. I would definitely come here for their expert service and professionalism. read more

Awesome job by Dago! Quick service, and they were totally reasonable and nice despite my late arrival past the appointment time (got stuck behind a train). Would highly recommend. read more

Safelite repair, Safelite replace This review is based PURELY ON THEIR MOBILE SERVICE. I assigned this review to the Chula Vista location only because it's the closest to my home. I had to deal with them 3x and I have absolutely no complaints. All of the service techs were friendly and knowledgeable. The first time they came out, it was sprinkling so the tech replaced my windshield in the garage. Due to lighting, he didn't notice a scratch on the glass until his install was complete. He apologized and said to have them come back another time to replace it again, at no additional cost. Second time, the tech said there was too much moisture to replace. Third and last time, tech came out and weather was perfect. He installed the glass within an hour. Total cost was $452.52. read more

I made an appointment to get my windshield replaced. They stated to drop it off between 7:30 and 9:30 am. The staff at the from desk stated it would be ready at 4:30 pm. Even the tech stated the same thing. At 4:30 pm I didn't receive a call, so I called them and the customer service rep on the other end attempted to call the store but he stated that no one was answering so he said go ahead and drive over there and it should be ready. They close at 5 PM. When I arrived, I walked in and talked to the same front desk staff and they told me that the service wasn't even started. He said to give them another hour. The car wasn't ready till 6 o'clock, and when I received it, the windshield was still dirty. They didn't even bother cleaning the windshield and when we got home, we noticed there was glue in the vents in the center console in crevices. I was very disappointed with the lateness and how dirty my car was after the work was completed. We purchased the package that they offered and two items were not available rain repellent and wiper blades. They stated that they're going to reimburse me for that. Only time will tell. read more

This firm needs to update/modernize their website! First off, let me say that this review is not about the quality of service they may offer/do. This is about wasting their customers' time. I sent in a windshield replacement work order estimate for a 2004 model GM car. I received a quote for a certain amount and set up an at-home appointment for a future date. On the day of the appointment, I received a cancellation notice via email/text. A follow-up message informed me that they would not be able to perform the windshield replacement due to the car being over 20 years old. I duly understand their policy/reluctance to perform repairs on any car they deem necessary. That being said, I do have a bone to pick about their "system" issuing the repair quote and booking the appointment--only to cancel due to their 20 year rule policy. Can't they simply design their website to NOT accept repairs on 20 year old cars? read more

Update from my 1-star.... The glass arrived and windshield finally replaced Oct 1. No issues with work, and they were nice and professional at the work site. Just the multiple mis-communications getting it all set up. read more

Service was prompt was knowledgeable and thorough. He replaced the windshield 2005 Mustang. It was a very positive experience and would recommend them. read more

Windshield replacement, the technician named: Marco; he conducted himself very professional , customer service oriented, took the time to explain the time and procedures that are involved when it comes to replace glass... but the person who ruined the experience from excellent to " BAD" due to lack of customer service was cashier who in a very arrogant way would answer my questions and concern about a gigantic charge to my credit card for a service that was covered by my insurance company, he avoided eye contact and reply back to me in a sarcastic way... I'm not sure if the owner or management is aware of his unprofessional behavior, you can easily tell that he is there just for the paycheck and not to make a career out of his position as a "cashier" hurting the business and what Safelite stands for. read more

"they are very knowledgeable personal. I'am very happy with the repair they did on my new pilot

I had appointment with Safelite Auto Glass this morning I don't know exactly which one. I have a 2005 car, the technician came out and saw rust around my window and immediately refuse to do the service after check in with his supervisor. If you're in the business to replace windshield, you should do what it takes to replace the windshield. So I took my business to State Auto Glass in Spring Valley and David did the replacement in an hour and a half to including rust removal at a fraction of the cost at Safelite. Safelite, you have lost my business and anyone else I can recommend to go anywhere other than your business. I'm going to send them straight to State Auto Glass in Spring Valley. David did an excellent job. read more

The technician was nice and polite, but not a good communicator. He didn't tell me all the details, which l only realized after he left. l wanted to talk to someone on the phone about it, but they do not make it easy to talk to a human. Finally l got someone on the phone who told me they'd send out a different tech, but it turned out to be the same guy. So l had to go into the shop just to have my questions answered. read more

Rock smacked the windshield driving down to San Diego. Grr. I was able to schedule an appointment here early the next morning on their website, which even made it easy to directly file my insurance claim ($0 to me). Great feature! Showed up on time and Victor took immediate care of me. Got me worried with the standard disclaimer of "the repair might make it worse" because of the stress they place on the glass, but everything worked out great. Quick 45 min service with clear communication throughout. Great service on demand with super-easy claim process. Couldn't ask for anything more. read more

Awesome customer service! Special thanks to Mr. Matteo for his outstanding work and customer service updates. He delivered my Honda pilot glass replacement in a timely manner. Highly recommended to anyone who needs AutoGlass repairs! read more

Completely wasted my time on 2 separate occasions. Everyone here is lazy and irresponsible. First time they said the windshield they had in stock for my vehicle was damaged. They told me last minute but I didn't make a big deal even though they didn't even bother to call me. Only reason I found out was because I checked my email. I went ahead and re scheduled. Today on 3/19/25 (my re scheduled appointment) I arrive and now they say that the windshield wasn't ordered with the molding seal and if I would like to re schedule AGAIN. They didn't even bother to give me a heads up this time and just acted as if everything was ok. Definitely not ok. Horrible service DONT WASTE YOUR TIME HERE. read more

Really disappointed in Safelite, the manager at the Otay Mesa location, and their technician. My insurance helped schedule an appointment with Safelite where they would come to us to replace a shattered window on our vehicle (smash and grab situation). Scheduling was relatively easy, but not immediate. Two days after the incident, Alexander arrived to fix the window. When he arrived he realized that he had the wrong window (brought a laminated window, needed tempered). He quickly blamed our insurance adjuster and said he'd ordered the wrong part. We didn't know what to think and took him at his word. That said, instead of offering to vacuum up the broken glass, he jetted out as quickly as he had arrived. I later found out, after a call with our insurance, that Safelite were the ones to order the wrong part. They made the mistake. To make matters worse, instead of working to rectify the situation, Safelite continued to skirt the problem. Want to get a shop on the phone directly? Good luck. All phone numbers (and I was given close to 7 "direct numbers") lead to a call center. Honestly, I feel bad for the workers who do field the calls from customers. Their hands are tied and there's little they can do; in fact, outside of schedule several days out, there's nothing they can do. Next time your insurance asks if you want to go through their "preferred" vendor or use your own, choose your own. read more

Very bad service, they made me go twice so they wouldn't have the part! muy mal servicio y hacer perder el tiempo por no tener la parte que van a instarar read more

Second time i have come in for a repair to my windshield. Same thing happened as the first time. I asked the person who took my appointment that i had a tesla model y he said they repair those all the time. The day of appointment apparently my model is unique??? Terrible service. I would look for another company as this company doesn't value their customers. read more

My repair was done by Ezequiel who texted first to let me know when to expect him which I was grateful for so that I didn't sit around waiting all day. Then when he promptly got here he explained exactly what was involved in the repair and how long it would take (approximately 10 minutes! Fast!) He was so pleasant professional and polite. I even got a $20 discount! Warranty windshield chip repair for $153. If you call Safelight ask for Ezequiel. Best service technician ever!! Thank you! read more

Showed up, "fixed" my windshield chip. Then the repair had cracks spreading from the repair. I called to ask them to fix the repair they did and they said the repair cost would be applied to the cost of a windshield replacement. Then they offered to charge me double the market repair price to replace my windshield as per my deductible. Or I could say I wasn't an insurance customer and get a cheaper repair without a credit. The reason they contract for insurance repairs is to "create" customers. This is all in the fine print, so don't pay attention the giant "NATIONWIDE LIFETIME WARRANTY" because it isn't what it says it is. read more

1st appointment = anything after 2pm due to work scheduling. However the driver (L.) came by at 1, called back but it was to late.. appointment was between 1-5 pm. SO I RESCHEDULED.. 2nd= I left work early this time BUT their office / the tech (L.) from before canceled my new appointment without notifying me. SO I RESCHEDULED 3rd = the glass they have is damaged.. fingers crossed for my RESCHEDULED appointment tomorrow.. All of these are documented on their end as well.. read more

Safelite AutoGlass - Proof of reschedules - Auto Glass Services Near Me - Chula Vista, California

A crack was fixed on the windshield and it looks terrible. We have never had a cracked fixed that still looks like a bullseye hole and or like someone shot our windshield. I was told that this happens. and in order to fix the problem they would have to break it again, or replace the entire windshield. We have had many cracks filled and none of them have looked so crappy. Now we have to call our insurance and request that they do not continue to do business with this company and pay to have the entire windshield replaced Do not take your vehicle to this company. read more

My car was broken into and I booked an appointment with this location to fix the window. I initially booked for the wrong date, so I updated my appointment on their website and received a text with the date, time and location of my appointment. My partner took my car to be repaired because I was at work, and when he arrived, was told I didn't have an appointment. He spoke with a female staff member who was working on 12/9 at 3pm and showed them the text confirmation that was sent, however she stated that appointment was not in the system. I asked how I could have gotten a text message and she did not have an answer. Despite having a broken window and an appointment confirmation text message, this location sent us away with no resources or assistance. I've never experienced such poor customer service. No effort to correct or apologize was offered. Because of Safelite in Chula Vista, I have no means of transportation and a vehicle that is unsafe to drive because of shards of glass sticking out of the window and covering the interior of my car. read more