Place has remodeled since I was last in and looks way better from a customer POV Tech was able to change the windshield and reprogram all of the doohickies the Acura has and it all functions great. Insurance deductible and out the door - very satisfied read more

hate to do this but... On February 4th 2022 I took my truck to get its driver side window fixed. The motor went out and wouldn't roll up or down. I took it to Safelite AutoGlass in Puyallup and had them fix it. Well let me say I will not be going back. Let's start with them not having the part after repeated conversations of needing to do my appointment in Puyallup not Seattle. The part was still in Seattle. 1.5 hour job took all day. When I did get my truck a gentlemen came up looking for my paperwork, then asked if I was the owner of the White GMC. He told me he needed to speak with me. After I paid he then informed he that they had crashed my truck. Trying to be cool I did not get mad because they said they'd handle it. Well it's been over a month my last communication was on 03/02/2022 informing that they are waiting on Puyallup to send them more info. What info?! I have the quote for the damage, I sent it over within the hour of the incident. On top of that they told me they would refund my window cost. Still have not seen that. I'm tired of patience now its time to be vocal about their terrible customer service. Hopefully Safelite Cares can escalate this issue. Because I'm tired of having this issue linger. read more

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Rear window repaired excellently and precisely within two hours on my Lexus. Great Job SAFELITE. Will recommend to everyone.

We had Safelite replace our windshield, after receiving a rock chip that shot all kinds of directions very quickly after it occurred. They did a wonderful job. A few months later, our automatic windshield wipers were not functioning. We called and made an appointment with the car dealership, which was scheduled about 2 months away from the date we called. When taking the car in, we were asked if the windshield had been replaced. When confirmed it had been, we were told something had not been done correctly and would have to be repaired by the company who did it. We drove the car that same day to Safelite and were surprised at their willingness to help! They checked it and repaired it right then. We didn't have to make an appointment for a later time! I am very impressed with their service. read more

I had an at-home appointment for a chip repair that I originally cancelled because I wouldn't have been available to come to the door/outside at the time, and I assumed that was a requirement. Well, I was clearly wrong as Matthew came to the rescue anyway, managed locate my vehicle in sea of many in my apartment complex, and fixed my windshield despite the fact I that missed his phone call/messages. My windshield looks brand new and the process could not be more convenient, despite my unavailability. He surpassed my expectations with his efficency and professionalism without even having spoken to him. Really appreciate the top tier service and the go-getter that is Matthew. Give that man a raise! read more

I have tried to get my car windshield repaired by Safelite for a while now. They have canceled the appointment on me four times, due to various reasons. Worst of all they don't seem too sorry about it. Maybe a free set of wipers or something, but nothing. Just crickets. Inexcusable. Unprofessional. read more

I went here to get my windshield replaced after seeing online that they recalibrate Subaru's eyesight system after they do an install. When i got my car back the rear view mirror fell off as I was leaving the parking lot. I went back and they attached it after a little wait. After that the next time I tried to use my washer fluid it sprayed up over the roof of my car. I examined the sprayers and saw that the cowl wasn't reinstalled correctly. They only reattached one of the pins to secure the cowl. The others were damaged or missing completely. And the cowl won't fit back under the windshield as of now. I would avoid this place. Low quality work especially for the price. They got two stars because the windshield hasn't fallen off yet. However due to the damage they did, I won't be going back here and neither should you. read more

Do. Not. Go. To. Safelite. Thought they fixed my chip repair, told me they had a warranty if the repair didn't work. I'm now being told since I went thru my insurance, and didn't pay for it out of pocket, I would have to pay the $500 deductible thru my insurance. The warranty only counts if YOU pay for it out of pocket. I was actually responsible and got the repair done, trusted this company, now I have a broken windshield and they expect me to pay for it!! I mean, yes, I didn't pay for the original chip repair, but if I didn't come in at all, it would still just my a chip, not a giant line. This is 100% their fault, and they don't want to do anything about it. read more

Safelite AutoGlass - This is the size of the crack the next day at around 2:50 (4/11/2020) - Auto Glass Services Near Me - Puyallup, Washington

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Safelite, you are lucky to have Cory on your team! He is efficient, precise and very professional. He took good care of my 535i BMW in a timely manner and I'm back happy again. Thank you so much Cory!! - Trinity Davis read more

Mitchell came by our home to replace our windshield on our Honda Accord today 8/15/20. Our initial guy was injured. Mitchell gladly accepted the job to service us. He came in a good mood, friendly with smiles and was very professional. It took an hour and 15mins. We would use their service again in the future. read more

We've had our new used car for just over a year before we got our first windshield rock chip. We called our auto insurance and were referred here. Had our appointment and were seen right on time. Quality work was explained, done in the amount of time estimated with no money out of our pockets. What more could you ask for? Well they vacuumed the front floors of our vehicle AND washed the windows! Great Customer Service, friendly too. All were wearing masks as well. read more

Online scheduling is easy and efficient. Windshield replacement. In-shop service. Online said allow 2 hours, they finished in 1hr 15min. Polite professional staff. Work was satisfactory and no issues. read more

DO NOT COME HERE!! my husband went through usaa to get a window that was broken into & shattered fixed through this company. they sent a mobile guy a few days later to "fix" the glass & he left the plastic on the window cut up, his door wouldn't even lock & left indentation on his door from the tools he was using. we then called & they sent another guy again this time they left the door UNABLE TO OPEN whatsoever, the door doesn't lock & it baffles me that they didn't check their work before leaving ???? HORRIBLE people that they hire, they should be fired. they ended up causing more problems instead of fixing them. also, when you call in to try to speak to someone the automated system doesn't connect you at all. i had to go online call a different number & that guy was just useless. i honestly don't know how these people are still in business read more

Steering wheel adjustment was broken during windshield replacement. Windshield wiper not adjusted properly. Next day they stopped working. Just know that they are not mechanics. Anything that breaks, your on your own. read more

I mean they did install the new window and it works... they didn't take the time to put back all of the caps that cover the screws on the door and left glass shards in the cup holder, on dash, and even in the window they replaced. read more

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The process took 2 trips to complete. The first trip they weren't able to replace my windshield because the wouldn't calibrate with their aftermarket windshield. They had me come back to get my windshield replaced w an OEM model 2 weeks after. I am upset with finding that my tint on the driver's side window had been nicked. It's tiny and I didn't notice it at first but there is a small hole in my tint that's super noticeable when the sun is out. Wouldn't recommend if they're not going to ensure they won't damage other parts of the car when fixing it. read more

Safelite AutoGlass - Small hole in my tint on driver's window. - Auto Glass Services Near Me - Puyallup, Washington

The windshield needed replaced on our 2017 Chevy Tahoe. It turns out our neighborhood was also being ripped up due to new sewer lines being installed, therefore our house and driveway were unreachable. Haroun did an outstanding job of working with me to meet at a different location up the street, and texted to notify me when I could meet him once the work was completed. This allowed me to fully partake in an important work meeting. He was super friendly and went above and beyond to ensure a flawless windshield replacement while adapting to my schedule and the construction around my house! This could not have been a smoother transaction.... thanks to Haroun and Safelite!! read more

My car was broken into and safelite is the recommended company for my insurance. Made an appointment and they came to my house. Haroun was my technician and he was wonderful! He texted before he arrived to confirm, was accommodating to us moving cars around to give him space and was so diligent in cleaning the glass from my car. It was the back window so it was everywhere and he spent extra time to clean it all. Along with sweeping the driveway after. He was wonderful and did a fantastic job. read more

Technician Austin.....THE ABSOLUTE BEST! I have a 2005 Cadillac SRX SUV, and i adore it. I know i am a impossible client, but hey were talking windshield replacement. AUSTIN! Was professional, polite, was flawlessly efficient, yeah, i took pictures and a video. Because it was a enjoyable experience, this man deserves a raise and a promotion. He is an asset to Safelite. Thank you Austin for doing a great job! My car is beautiful, quiet, and does not leak in any way. One more thing.... the only difference between the commercial and Austin, Austin was way cuter. read more

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Very very very disappointed and wont be doing business with this Safelite again The technician came to the parking lot and just left with not doing any work done. I tried to call the store and they said the technician has gone home already. (may be that's why he left with not doing anything because he plan to rush to go home) I called the lady at the store and the first lady has no idea what to do (very very very not smart to deal with customers) the second lady was very very rude.. not very helpful with the customers at all. I don't know how this lady could keep the job with this attitude and the tone when talking to customers. The manager or the upper management should consider to retrain those two ladies to be nicer and more helpful with the customers. If you don't like what you are doing, maybe it's time to find another thing to do. read more

A rock cracked our windshield something horrible on our way to Seabrook. We make a claim through our insurance to get it replaced, and we reached out to Safelite in Puyallup to get the job done. Robert walked me through the process of making my claim and scheduled me right away. Thanks Robert! Corey comes to my house, gave the details and expectations before he gets to work. All in all we were taken care of from start to finish! read more

Made an appointment and paid for mobile glass service. Received voice notification that service man, Ulrich- no picture or credentials, was on his way snf would be arriving between 3 and 4:09pm. I called the help line at 4:40 to ask when Ulrich would be arriving. Help line lady said she had tried to call the tech 3 times but he was not answering his phone. I took the day off work and lost that money. Called the following morning and was told I could reschedule in a week which was not possible to work as I was working out of town and would have to cancel a week of work. No apologies, no accommodations, no nothing, and they have my $500 dollars. read more

We have used them twice now... a drop off on site appt that took hrs longer than was told. My husband missed work to get my car fixed. They were unable to properly replace the window so not only after 7hrs did the window not get fixed they had us make another appt for a mobile appt. The guy came out and within 15min asked why they had previously installed the incorrect window ( no privacy tint so it didn't match the rest ). - We left the on-site at night and just didn't notice. . Fast forward... we were told they had to "order" my window and then they would swap them out. Well here we are months later the job still isn't fixed and I still have a window that gets stuck down. Which obviously is fun in the rain / crappy weather and 4 kids in a car. Horrible service / horrible communication. We have wasted so much time / energy going through them. Save your $ / time and go elsewhere. read more

Had a windshield rock chip repaired by the mobile service. The serviceman was friendly and the work was quickly done. The appointment was from 8 to 12 am , waited all morning, showed up at 12:30. Other than that, great!. read more

Would be a zero if that was an option Had issues from the 1st call to the receptionist. Horrible customer service. We were obviously interrupting her by requesting service. Finally did it online. Then the tech had the same attitude. He obviously did not want to work. He bit"" and complained the whole time. Couldn't believe it. Than to see the work he did. Absolutely unbelievable and unacceptable. Went from a small crack to now needing a new windshield as it looks like a bullet hole. Of coarse the tech was a complete ASS. I called back to the rude receptionist to speak to the manager. Again like pulling teeth. Finally the manage had to call me back. Another waste of time. This place SUCKS. It was recommended by Geico I have since filed a formal complaint with geico BBB and attorney general. And will post this on every social media site I have access to. Trying to post pictures read more

Safelite AutoGlass - When the repair is worse than the crack and they could care less. - Auto Glass Services Near Me - Puyallup, Washington

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They make the whole process quite simple and user friendly. Very professional technicians and they come to your house to do the work. They installed the windshield in less then 2 hours. Appreciate the work! read more

My windshield cracked in early August. I set up an appointment to have them come to my house and fix it, the soonest available was 3 weeks out but the convenience of it being at home was awesome. EXCEPT that the morning of the appointment I get a call from the tech guy who says that they can only do Kias at the shop so I'll have to reschedule. Soonest available? Another 3 weeks out. It is now mid September. I just spent 2 hours in their waiting room only to be told that they ordered the wrong part and I'll have to come back. When? They won't even venture a guess as to when they can get the right part. I am livid. read more

Safelite AutoGlass did a great job replacing my wife Honda Pilot and my Volvo 240 windshield . Thank you Sergey for a job well done and Chris for taking the time to listen and corrected some minor discrepancies on my Volvo. Highly recommend. read more

I was expecting a bad experience after some of the reviews, but it turned to be pleasant. They called me to see if I can come in a few hours before my appointment and Paul took great care of me. Spoke candid and got me out of there within the time frame he said, 20-30 minutes for a rock chip repair. read more

Came here to have my front windshield replaced. I love that they've provided drinks, snacks, and toys for my little ones. Awesome customer service and the whole process took an hour. Vacuumed interior and clean windows is one less thing this mama has to worry about. read more

Safelite AutoGlass - Magazines, toys, coffee, water, and snacks are provided - Auto Glass Services Near Me - Puyallup, Washington

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I like that there is a Keurig and water bottles in the waiting room. While I waited for my broken rear mirror to be fixed, they let me keep my car over the weekend because it would not be fixed in time. I seamlessly picked it up the following Monday and my car was in great condition. read more

My car was broken into Sunday night, and I called as soon as they opened Monday morning and they were able to get me in to replace not one but two broken windows. I use my car for work so I had to have the windows replaced ASAP and insurance was not accommodating. Thankfully I called Safelite, they replaced both windows within four hours. read more

Safelite Puyallup, WA: Less than great experience - I Chose Safelite through recommendation of my insurance company. At first the appointment process went smooth and the tech arrived on time. After the windshield was replaced the tech came and got me and said that he needed to show me something. He showed me the left front A-pillar trim and tried to explain what happened and that he tried to fix it (I noted the trim was pushed way up with dum dum adhesive). He was eluding during the conversation if would be okay to just leave it or if I wanted it fixed. I told him it needed to be fixed correctly and leaving it would not do. I overheard him on the phone with his boss and he was saying that he did not want to take a hit on warranty and would come and get a new trim kit. The tech left and after an hour he returned and attempted to replace the a-pillar trim again and gave me back the keys and left. When I went to inspect the vehicle I found the trim is still not sitting flush, and also found another trim piece above it that was also damaged. I called them back shortly after he left and made a warranty appointment for the following Saturday to have the repairs made. On the day of the warranty appointment I was contact about 30 minutes after the scheduled start of the appointment window and was told the installer had a family emergency and would not be able to make it, which I understood and was okay with. I told the person who called me the situation and which trim was damaged. She said she would get the parts ordered and I would be contacted to reschedule the installation. A week later I was contacted and asked to provide some pictures of the damaged trim, which I did, and three days later I still have not heard back. This is a frustrating experience and a demonstration of poor customer service. I attempted to call and was placed on hold for over 20 minutes waiting for Safelite to check on the status of what is going on with the local shop and ended up having to hang up. read more

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Super easy to work with! Got hit with a rock on I5 that caused a chip in the windshield. Mix that in with some cold weather, boom! The crack went across the rest of my windshield. This was all during the time when Coronavirus really started to hit WA and places left and right were shutting down. I called Safelite's customer service just to see if the local office was open but happy to hear they actually come to the house for servicing! Luckily, my insurance covered the repair which is super awesome! I was scheduled less than a week out and was given a 4 hour window, 9-12pm. Joseph was my technician, came at 9:30am. Practiced social distancing and was super nice. He walked me through what the process was and he got right to work. Window cleaned, front vacuumed, window fixed plus a free bottle of glass cleaner. read more

I after scheduling my appointment online and using my Progressive insurance link provided through the Safelite site, I arrived today to get my window replaced. After approximately a half an hour of sitting in the lobby I was told that they ordered the wrong glass and they would hope to hear back from the dealer today regarding when they would receive it. Then they'd call me to find an appointment for me. I asked how that happened and was told that they had an incomplete VIN number so someone didn't know which tint to order. Ok, so if you didn't have the full VIN match the exact window a week ago when the appointment was made how hard would it have been to call me? Safelite has my Progressive info which would have provided the full VIN if they needed it. So now I'm stuck again with a missing rear window for who knows how long. Can't recommend this location based on my experience today. A very simple check could have prevented this failure. read more

Always super easy! I go with the mobile service, and have them come to my work. Fixed quickly, and everything went perfectly! Definitely recommend! read more

Brought in my 2004 ford excursion and they did not install my front windshield correctly. It rained that night and flooded my truck and caused a short circuit in my electronics and caused my horn to go off at 2:45 am waking up everyone who lived on my street. It was extremely difficult to get a manager on the phone and when i did the warranty department hung up on me and I wasnt being rude. What was suppose to be a one day event turned into a three day long event. Maybe I was unlucky, but I will definitely be taking my business somewhere else next time who might take a little more pride in there work. read more

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Paul from the Puyallup office came to our home and repaired a large rock chip in my Audi A4 windshield. Paul called ahead to let us know of his arrival time and arrived precisely on time. Paul was very professional and friendly and did a fantastic job on my windshield repair. We will definitely use the service at Safelite again if there is ever a need. Thank you Paul for the fast and great service! read more

Exceptional service! Our tech Chris S. was very knowledgable about the process and able to explain what would happen. He was very polite , fast and my windshield looks wonderful. He made sure that I was happy with my windshield and everything look good before he left. I will be bringing my business back. read more

We scheduled a windshield replacement at our house in the 12-5pm window. Surprisingly, the technician called around 8am, asking to reschedule for an earlier time. We accepted, he arrived promptly as scheduled, was friendly, explained the process to my wife very well, and completed the service expertly and quickly. Not my first experience with the company, definitely the best. Thanks read more