I am so not happy. I am dealing with a defect in the windshield. The day before replacement installation I get a phone call the day after I called. Then the person tells me normally we wait 8-15 days for the windshield glue to dry. I wish I would have known sooner that I would have to wait longer to enjoy my new car. I even talked to the Corporate Office and it was not mentioned. Now I have a replacement windshield being installed on this coming Friday. read more

My experience at Safelite in San Mateo was great. I made the appointment online and received confirmation texts with more details. I arrived a bit early, but they took my car promptly. I waited the estimated time and had my repairs completed. My technician, Joshua, was very pleasant and explained the process clearly. I am very pleased with all aspects of my experience. read more

I would NOT recommend this business after my experience with Safelite. First, they show up with a cracked windshield that was going to be installed had I not spoken up and declined the service. Picture is attached. Then I go thru hoops to finally get someone on the line, and they schedule me again 3 days later. Mind you this is an OEM windshield that cost me $700 out of pocket.. Now comes the best part. 2nd attempt:They show up 1 hr 40min PAST the time frame provided without bothering to contact me, and what do they have? The exact same CRACKED windshield! This is now two days I've taken off work to get this windshield replaced and they showed up twice with a cracked windshield. I was very understanding the first time as I know things happen, but twice? And when I finally get into contact with the manager Cory (he would never answer) he was not apologetic at all and didn't want to compensate me with a discount for my trouble! I had to argue to get $45 off which is nothing for the time they wasted. In the end I canceled after speaking with the manager- I didn't want to give my money to this company and found a way better and even cheaper option with the Glass Doctor in San Carlos. Customer service goes a long way with me, and the manager Cory should consider how he handles issues like these in the future and offer an apology and discount whenever someone's time is wasted twice- especially when the person was very understanding! read more

Safelite AutoGlass - Cracked OEM windshield brought to my appt for installation - Windshield Installation & Repair Near Me - San Mateo, California

So many commercials about how fast and reliable Safelite is but it couldn't be further from the truth. Made an appointment for 12pm, was told it would take about an hour. Called 2 hours later and was told they haven't started on the window yet. Provided no ETA but was told if we don't hear from Safelite by 4:30pm, we should just go pick up our car . Got a text at 3:30pm saying they started working on the window. No word from them at all so at 4:30pm we just went to get our car. Husband drove the car home but the next day I drove the car and noticed the two side edges of the windshield were warped and wavy as if you were underwater looking out. SO, they either knew the windshield was defective and put it on our car anyway or the tech who installed it did not actually test the window after installation. Called Safelite and got a pleasant rep (main hotline, not SM shop) who helped us schedule a "warranty" appointment. The night before our appointment I received an email saying our appointment was cancelled and to reschedule if we want. No explanation as to why it was cancelled. Called Safelite again and was told the new windshield did not arrive yet. Made another appointment. The day before our appointment I called Safelite again to confirm the appointment is still on and the windshield has arrived. Spoke to a rude lady who couldn't be bothered and kept cutting me off. After asking her to confirm the windshield is definitely at the shop she responded with "yup. Part is there." I say great, thank you. She responds with "mm hmm bye" before I could say anything else. I will be sure to go to a local glass shop in the future and not these chain shops who can care less about you or your time. read more

Terrible experience. They had quote for my appointment for windshield replacement on their website, with an upcharge for OEM glass which is what I wanted. When I showed up and took off work to do so, they said they made a mistake and that the cost for OEM glass wasn't the $80 they had quoted, but it was actually a $700 upcharge. They flat out said that they messed up, and were unapologetic about it. The manager wouldn't even take the time to come and talk to me, and stayed in her back room. Terrible customer service, DO NOT USE THEM. read more

Terrible experience with this place. They came three times and couldn't complete the job. The first time, they ordered the wrong windshield for the car. The second time out the guy cracked the new windshield. The third, the guy didn't have the right molding. This place is a joke. They have incompetent service and workers here. If you're thinking of using this place. My advise is run, run as far from this place as you can. So frustrating. read more

I called ahead and made an appointment for a cracked windshield to be replaced. They completed everything on time, about 2 hours. Last time I had a windshield replacement they came out to me but this car needed to go to the shop. They have a small waiting area with water and coffee and daytime tv on. Good job at this location. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - San Mateo, California

See all

1) Waited 3 days for an appointment with Safelite Autoglass to replace my wind shield after incurring a small crack. 2) After almost 5 hours, they showed up late. 3) When they arrived, they told me they might not be able to complete the job, and if that was the case, would not reinstall my wind shield. 4) I asked if I was supposed to drive without a wind shield. 5) They said I would need to get my car towed if they couldn't do it. This is a classic bait and switch sales tactic where they tie you up a few days and then change the terms to absolve themselves of responsibility when people are in need of help. Had they been honest up front, I would have had someone else do the job three days ago. Slimey, dishonest sales, kept me waiting and told me I might need a tow truck if they didn't get it done. read more

Recently needed to replace our cracked windshield. Went to Safelite in San Mateo and they were fantastic to work with. Great service and professional staff. I'll use them again. read more

I hoped my experience was an exception, but after reading other Yelp reviews, it seems I should have checked here before choosing Safelite AutoGlass of San Mateo. My rear window had significant scratches that couldn't be repaired, so I made an appointment for a replacement. A young technician arrived at my home and confirmed that the OEM glass I purchased was the correct fit. He began working, but about 20 minutes later, he called me outside to explain that he wasn't completely confident handling the electrical components and suggested I bring the car into the shop so his manager or supervisor could assist. Given that my vehicle is fairly uncommon and costly to fix if mistakes are made, I genuinely appreciated his honesty. I believe in doing things right the first time, including knowing when to ask for help. Later that day, I went to the shop. After about two hours, with the manager/supervisor assisting, they replaced the rear window. They even avoided shattering the old tempered glass during removal, which thrilled me since cleaning up those tiny shards is nearly impossible, and I give them credit for preventing this, hence the 2 stars instead of 1. The new window wasn't taped to the body of the vehicle, but I was told the job was done and the car was ready, so I drove home. Once home, I noticed the glass had shifted--about 1 cm downward and about 1 cm inward into the window opening. I'm no expert, but it was clear the window hadn't had proper drying time, and the glass slid during the drive home. I reported the issue, and Corey at the front desk was surprised the window hadn't been taped. He said he would order a replacement piece. After that, communication stopped. More than two weeks later, I received an unexpected text confirming a new appointment time, which was something we had never discussed. Then, 30 minutes before the appointment, I was told they wouldn't be coming to my home as scheduled and that I had to go to the shop instead. I rearranged my day and drove to San Mateo. When I arrived, Corey confronted me dismissively. I showed him the obvious gap between the glass and the car and how the window sat unevenly within the opening. He rolled his eyes and said, "You're being very picky. This install is within our margin of error, and we're not going to replace it." Be warned! They operate with a surprisingly large "margin of error" and have no hesitation admitting it openly. So now I'm stuck with a rear window that is clearly misaligned--enough that when I wash the car, my hand catches on the lip of the roof where the glass sits too low. Parts of the vehicle around the window that were never exposed before are now visible, and the gap is undeniable. I'm extremely disappointed, not only with the installation but even more so with the customer service. If I ever need glass work again, I'll definitely go elsewhere, and I wouldn't recommend this Safelite location to anyone. They simply don't deserve your business. read more

One of the most unprofessional places I have ever spoke to. Where to start, I had booked my appointment over a week ago. They waited until an hour before to call me to tell my I need to bring my car into the shop. A non starter for me, as I had already made plans for the car to be repaired at my house. They could have contacted me at any point during the week to tell me about the issue but instead waited an hour before! When I spoke with the manager she was unapologetic about their mistake. When I asked her direct and pointed questions trying to understand how they made such a massive mistake and she casually dismiss my frustrations. Instead she said I need to work with a new location because she didn't like my tone. What do you mean didn't like my tone, I'm asking you direct questions because you decided in your unprofessional state to wait an hour before my appointment to contact me about a problem that you've known about for over a week. It is your job to be dealing with customers, especially angry and annoyed customers when situations like this arise. This woman should be fired!! She should in no way shape or form should be a manager of a location and treat customers the way that she treated me. I plan to speak directly to the stores general manager to voice my concerns and plan to send a message directly to corporate headquarters. It is incredibly inappropriate to ever treat customers the way that this shop treats theirs. How they stay in business is fascinating. read more

This is not a real windshield repair shop. It is a mobile rip off. Made an appointment and waited 3 days. They arrived and said that they would remove the broken windshield but not be capable of finishing the job in which case I would have to call a tow truck. These terms were not disclosed when the appointment was scheduled. Thank God, I did not pay in advance. read more

This shop was great..... had small rock chip and was able to get appointment next day. Nice waiting room and professional employees..... very smooth from start to finish read more

I had an appointment at 9 am thinking my window would be done in three hours. I went back at 2:30pm thinking I could get my car. They told me that they hadn't started working on my car and they could possibly try and get it done by 5pm. Had I had known it would take all day I would have scheduled it for another day. read more

Had my windshield replaced last week at the shop and it all went great. They were professional, efficient and finished a little faster than expected. I have used their mobile service in the past for chips and have always had a good experience. read more

Brought my tesla to have my back windshield replaced. Initially had an appointment to have it fixed as Tesla, but insurance recommaned we work with Safelite. Big mistake !. When arriving at the san mateo center, I was informed that they can't do it. They forgot to order the light that attaches to the windshield. Was moving out of the country and car supposed to be shipped a few days later. The acknowledged they made. mistake but weren't flexible to do anything to fix it. Suggested they keep the car for 1-2 weeks until the missing part arrives, and then have it picked up and sent abroad, but it's against policy to keep the car. I guess it is not against policy to mess with people's plans and then do anything to try to fix it. I would go somewhere else, where they care to do a good job and fix problems if they cause them. read more

The shop is unprofessional in my opinion. It didn't honor the Satellite lifetime warranty on the defective part. I would never do business with them, again. There are far better options. read more

The staff is very communicative about the the work. I was in for a windshield replacement and I was notified promptly when the work is finished. The waiting room is also very clear. The non OEM glass they used is clear. read more

Safelite AutoGlass - Entrance and Exit - Windshield Installation & Repair Near Me - San Mateo, California

The technician was amazing. His name is Oswaldo. The only problem you have with Safelite is there run by robots you cannot call them and get a hold of the actual office. It's like trying to get a key to Fort Knox. read more

I never write a negative review, but I am today. The service was fine until there was an issue with my window and I called to have the warranty checked. It's been only a few weeks. The technician put on the wrong screw and damaged the thread on the window. My auto body shop I took it to found it damaged and I asked for them to fix it. They said they can't cover for the warranty even though they're liable and damaged the window replacement themselves. My car had other damages to it that the repair shop had to fix and found the window was damaged when the technician installed it. I am very disappointed in the customer service and no follow up. They said someone will reach out to me to let me know updates on the warranty and no one did. I had to call them myself to find out that they came to a decision of not fixing the damaged that they caused. I paid $600 plus to fix my window and they are denying their mistake and damage. I do not recommend Safelite and their customer support. read more

Horrible quality material used for their windshields and their lifetime warranty is also a scam! I got replacement and 2 weeks later the safelight windshield had a small crack in it I assume an acorn or something may have fell on it but not sure. Safelight won't warranty the windshield if something may have fell on it. At this point if a small nut or leaf can crack it tells me the product is very poor and I am not safe with it on my car. Getting it replaced by a different company. I DON'T RECOMMEND THIS UNSAFE PRODUCT. And takes forever trying to reach a live person. They don't even offer warranty in the phone prompts probably because they never cover warranties on their horrible windshields read more

Elena and staff were great! Very personable and friendly customer service. New location with clean waiting room, free coffee, TV, and customer bathrooms. Glass was replaced in the timeframe given, and I couldn't have asked for a better experience. Keep up the great work. read more

See all

Stopped by the Safelite shop in San Mateo to get an estimate for 2016 escalade windshield replacement and they said they Could repair it rather than replace. Plus they could do it right then. So I said ok and they finished In 1 hr. WoW I was extremely happy to say the Least. The shop was very clean And well organized. The waiting Area was very nice with comfortable chairs, flat screen TV And coffee. The bathrooms were Well maintained, clean and large. The staff was professional and Friendly. I highly recommend this San Mateo Safelite. Keep up the good work guys. Much appreciated. read more

In-person technicians: 5 stars Website/scheduling/communication: 1 star Let me start by saying all the technicians I interacted with were wonderful - friendly, helpful and sincere. However, it took the FOUR tries to replace my windshield. I knew my damage would be borderline for repair vs replacement, so that is why I submitted photos online when I made the initial appointment for a technician to come to my house. When the tech arrived he knew immediately I needed to replace the windshield and apologized. Why did he not get those images prior to the appointment? The second tech who came out to replace the window two days later did not have the correct windshield to go with my car's camera. I gave the woman my VIN when I made the appointment over the phone, so how did this happen? I stayed home from work 2 days to get this taken care of any still had to go to a shop for the replacement. Then, the bracket that was on the replacement did not fit and I had to leave my car overnight. C'mon, Safelite! read more

We had the windshield replaced on one of our vehicles (2002 Honda Odyssey). I called them on Friday afternoon, got the price, and they came out Saturday morning, and did the work in a little over an hour. We're very pleased with how the whole process went. It was very painless. From getting the prices to scheduling, and work. The technician was great - friendly, answered our questions, etc. read more

-- can't get a hold of a human -- online quote / scheduling confusing -- way overpriced -- have to go on website to chat with someone read more

Great service. Mario, the manager was very helpful with making sure my claim was approved. The shop is very clean, employees are professional, and best of all my windshield was replaced perfectly, within 3 hours. I highly recommend! read more

Not the place if your seeking customer service. Wasted 2 hours of my morning for an appointment that was denied as there was a 'warehouse' disconnect in delivery of glass despite multiple confirmations to my email. No shuttle service for drop off appointments either even if local. read more