Everything went very smoothly. From the call that I made to the 1-800 number to the call that I received that the service has been completed. I am a satisfied customer. read more

The appointment reminder said to arrive 10 minutes early. I arrived 15 minutes early expecting to be seen by my appointment time. I was told my technician was at lunch. It was their scheduling error. A different technician came out to take care of me 45 minutes later than my appointment time. Don't ask customers to come in early if you're going to be 45 minutes late and make me wait an hour to be seen. The only reason for 2 stars is that the technician that came out was nice and did a good job. read more

I personally worked at this Safelite location over 8 years ago, but most, if not all, of my former coworkers are gone. This review isn't biased or based on previous experiences -- it's about the one we just had with Jonathan on Monday afternoon. My husband and our 11-year-old were playing catch outside on a Sunday morning, and unfortunately, my husband missed a catch -- but our 2021 Kia Telluride didn't. The ball hit dead center, right where our camera is. There was no fixing it -- we needed a new windshield. Safelite.com made it extremely easy to get quotes and schedule an appointment. It even let my husband submit an insurance claim directly through their website. We set up an appointment for Monday at 1 p.m. My husband arrived a little early on Monday, and it took Jonathan a bit of time to come out. He was very detailed with my husband and let him know it would take about 3-4 hours. Thankfully, we have a second car and work from home, so that wasn't a problem. We paid and left. Because of all the cameras, our vehicle needed a recalibration, which can take longer if it doesn't work correctly. I tested the cameras today, and all the sensors are working perfectly. The service took longer than originally quoted, but when Jonathan called, he explained they were open until 6 p.m. -- maybe even later -- because of how busy they were. When we picked up the car, the glass and overall work looked flawless, like nothing ever happened. My stickers and FasTrak were all put back exactly where they were. Honestly, I forgot the windshield had even been broken the day before. The work was really well done, and we're very happy with Jonathan's service. read more

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I still remember how pissed off this place made me 4 years later. This place is the worst place to go to. I remember they placed a do not roll down windows sticker for 24 hours because they broke an internal component of my window. Had to go months of back and forth at a different safelite autoglass to address the issue. read more

Poonam K. and Andre G. were very helpful. They thoroughly explained the process. They also had great positive energy. I was in and out quick. Would come back here again if I need my window fixed. I forgot the technicians name but he was super cool too. read more

Horrible customer service. My appt was 12pm and didnt get my car until 6pm. I had to call them why it was taking so long. They said they called me 3 times but didn't receive a call. Then all of the sudden she got mad at me? For what though? It's my car not hers. Its a big deal to me because I didnt have a car but she had the nerve to get mad? All i received was an email but who is consistently on their emails checking every 1 hour? So annoying. read more

I put all the details for the appointment time. When the technician arrived, he had to cancel because he said he needed 2 technicians to replace the back window. Not sure why they didn't prep prior to me clearing my day for them to come. The supervisor later told me that I would need to bring my car in because having 2 people to come would not be efficient for their route.. She also said I would have to remove the railing on my truck to get the window put in. I scheduled my appointment on monday for Wednesday, then they did not get back to me until Friday, no response again on Sunday. Felt like a wasted an entire week with the company. They do not respond and there is no internal communication. read more

This is a review for Nathan/Nate, the tech who replaced my car's front windshield. He did a great job. The replacement looked great. He communicated very well at every crucial step. He was overall positive, professional and friendly. I don't have a common car, so it was complicated and challenging to replace the windshield. He needed to problem solve along the way. It took longer than expected, but I'm so happy with the results. The cost was reasonable too. Thanks, Nate! Appreciate you! read more

June 15th I talked to my insurance about a chip in my 2002 Vette and was told to contact Safelite, which I did. Safelite came out to take pictures and said they would call me to schedule once they had the windshield since it's a classic car. No call back, nothing....they wouldn't call me back or pick up their phone. I finally had to call my insurance agent and THEY had to call them to find out the molding was discontinued and they closed my order without telling me! Super disappointed, their customer service person Jeremiah is horrible and Safelite conducts bad business!!! I DO NOT recommend them at all. read more

I had my passenger side window smashed and my car was rummaged through. It happened on a Sunday night and I found out when I got into my car Monday morning to go to work. Very annoying because I had to call out of work to have it fixed. I had walked in and was given an appointment for the next morning. I just want to say everyone was so friendly. Thank you so much Valerie who helped schedule me, AJ who cleaned and tapped up my window, and Isaiah who replaced the window. They made this situation so much better! I also recommend them to the owners of the other cars that were broken into on my street. Thanks again! read more

Zero stars. Work was paid up front. Car was parked out front, unlocked. Appointment canceled. They had the audacity to ask if I wanted to reschedule. I would not reschedule if they were doing the work for free!!! Go pound sand! read more

My tech "Nate" was helpful and gave excellent service. He was able to answer questions. Called in the morning left a message about my upcoming appointment. He called on his way and when he arrived. He was able to explain with details so I could see the value of the service provided which was a reflection of his work. Excellent job! If I need more glass work done I will be requesting, Nate! read more

I absolute worst customer service I ever have my life from this company. First they hung the glass wrong on my back hatch and broke one of the springs that goes on my hatch. The technician anything to me. He just told me he was done and left. I had to find out on my own by looking at the that was done that it was not done correctly. Then I had to go down to the company and have them look at it. I had to wait outside for over a half hour because they had children running a muck in their waiting room climbing over chairs and no one was saying anything bumping into the other customers and yet the people behind the front even try to ask the mother to wrangle her kids. After that I was told that they had to order a special part to fix where the spring was broken, so I waited almost a month. when it came time for them to fix that the manager Valerie called my grandfather who had asked multiple times for his phone number to be removed from the account because it's my car he was just the one paying for it. Well she asked for me to call her at a certain time the next morning and when I made that phone call it was her day off which is horrible. She should know when she has the day off and shouldn't ask for someone to call her on that day. When I show up to get my car fixed and drop it off, I get to the rental car company and they put the rental car under the wrong name. It was under my grandfather's name instead of my name who again I remind you asked to be removed multiple times. I was then told that I would be called by the end of the day and that my vehicle would be done by the end of the day. Well 7:00 pm rolled around and nothing from so I had to call the next morning only to find out that my car was not ready. It did not get fixed and that they were Going to have to keep my car another day. I was also told that I would get a call from the technician to let me know exactly a timeframe. I never received that call and after talking to the technician during pick up I found out that he was never even asked to call me. The message was never relayed to him. I asked numbers to get a hold of a district manager or some sort of corporate office and I was refused. I will never use this company again and I also hope that no one else with the ridiculousness that I had to deal with on a sidenote when I walked in there. The second time to have my car looked at there was someone else in complaining that they've worked on her car five yet to get it right. read more

I've tried to call the Union City office multiple times and got ZERO RESPONSES. I had an appointment yesterday and was charged for a service I NEVER GOT! The tech claimed he couldn't do work because my whindsheild wiper was "broken". My boyfriend drove my car to the shop to be temporarily wrapped while the shop was supposed to order me a new motor. I never got a call back from them, and when he went to the shop it was nothing but employees standing around talking to each other. The tech lied about my motor, I took my car to another glass shop today and got it fixed! Safelite has yet to reverse the payment to my card, when my boyfriend asked them in the shop they claimed the manger wasn't around to help. THIS LOCATION IS UNPROFESSIONAL & UNRESPONSIVE. read more

I had a great experience at Safelite Auto Repair in Union City, thanks to Nyla at the front desk. She was incredibly helpful, friendly, and knowledgeable from start to finish. Nyla was proactive in answering questions and keeping everything moving smoothly, which made an otherwise annoying process of getting a window replaced surprisingly easy. Her positive attitude and professionalism really stood out. Safelite is lucky to have her--I highly recommend this location because of the excellent customer service she provided. read more

Safelite AutoGlass - Auto Glass Services Near Me - Union City, California

I'd give zero stars if I could. Absolutely unacceptable experience at Safelite. I had an 11 a.m. appointment and dropped off my car on time, expecting it to be done same-day as promised. I was not informed of any delays until 5 p.m., a full six hours later, only to be told it wouldn't be ready. Then came the runaround: they told me twice it would be ready by 6 p.m., then 6:30 p.m., and finally sent a text saying it won't be done at all. I took the day off work and spent money on Lyft rides all day, all for them to hold my car for 7 hours and not touch it. This wasn't a scheduling mix-up -- it was straight-up poor prioritization and lack of communication. They wasted my entire day, cost me money, and provided zero accountability. This kind of negligence feels like it warrants litigation. If your time and money matter to you, go anywhere else. read more

For this service, I didn't have enough time to wait for in-home service so I decided to use Safelite's drop off (Drop + Go) service, where we had to leave the car the evening before the day of the appointment. I made sure the key + a piece of paper showing the referral code and my name along with the car info are in a ziplock that I put in the drop box. However, in the following day, the day of the appointment, Safelite's automated call handling made it verify difficult for me to follow-up on my car. Turns out, the person who picks up the phone calls (510) 400-8345 is offsite and has no actual information on the car and the appointment. For the entire day of the appointment, I didn't receive a phone call until around 6:30pm (1.5 hours past their listed closing time of 5pm at the door). I didn't realize they are open until 6:30pm! At any rate: I learned that the Drop + Go service is where the customer drops off the vehicle at their location. And the Safelite tech will not call the customer until the vehicle is actually serviced, which is End of the appointment day in my case. Usually, other car service companies allow the customer to call to follow-up if the car left the evening before is received successfully. Not with Safelite. Next time I work with Safelite, I'll just use their home service, where a tech comes to my house and do the windshield replacement in my driveway. read more

Safelite AutoGlass - As of 1/3/2025 Key drop has tape that keeps the door closed. Make sure you put the tape back on after dropping your keys when leaving car - Auto Glass Services Near Me - Union City, California

Sing it with me... "Safelight repair, Safelight replace!" Just a catchy lil diddy that never fails to find its way onto the radio station, it happened to come to mind when I was in a bind. I'll spare the gory details - let's just say it had been literal ages since I had gone to a particular eating establishment that happened to me in Newark, Ca (screw it, ok- it was BJ's) one fateful evening post work with one of my colleagues & friends to catch up this past Tuesday, June 25th. It had been quite the while and I had had a huge life "thing" that recently transpired so we were there about 1.5hrs only to observe a gentlemen (who we found out later was BJ's manager) come abruptly running inside the establishment yelling for all patrons "Everyone go check your cars, we just had several break ins!" Insert proverbial record skip. Fast fwd to what was like a blur, folks frantically running outside to assess their vehicles only for me to discover mine - yeah, peace loving mind my business ME... my car was one that had been burglarized. Busted window, glass all over the damn place. This was the last damn thing I need after again - having some major life stuff recently transpire in my family. "Safelight repair, safelight replace!" Whoomp, there it is. Popped into my head not long after the initial anger and shock and Alanis Morisette "Isn't it Ironic" viciously circled my brain. Had to stick around hours later waiting on Newark PD to come take reports from all (there were 4 other cars that got targeted that day) - it was then too late to make any plans nor was my brain calmed down enough to conduct business with anyone. Next day I looked into their website after discovering Geico with my full coverage doesn't cover glass and that it would be my $50@ deductible (again, some bs). My grand total according to Safelight would be close to $300. D'oh. Whatever - unfortunately their satellite repair option for someone to come to me was booked out over a week at the time and I could not wait. Luckily I found a slot (all day drop off ) appt for the next day -the text instruction plain and simply advised to drop my car off by 0930, follow key drop instruction. I arrived there early since I start work at 0800, only to find the flippin secure box to drop keys in was taped up at ng arrival at 0730. Why?? Sooo, bo time to waste, I checked the business entrance, door was locked. Shortly after in desperation, I asked a young lady who was I'm sure half asleep and barely about to start her day who mentioned someone must be inside and apologized. Shortly after she entered, the tape and advised I could drop my key then, which was good because I had already coordinated my rideshare to get to work. I was told I'd get text updates all day to keep an eye on my phone, but by 3:45pm, I had received no a single one. Worried, I called their office as I needed to rideshare my ass back to pickup my vehicle which clearly stated would be completed by 5pm. The lady placed me on hold and said it was showing in progress, so not to worry. Still no updates... I caught my Lyft back to Safelight and arrived around 4:30pm. The waiting room was decent and air conditioned with plenty of chairs, TV, and vending machine for my snacking pleasure, so at least I could wait with the other 4 folks that had already been there. Still no text updates. What gives, dude? My patience at 5pm was then nonexistent so I approached the window and asked for status and explained I had no updates all day as the text instructed there would be and further told the ladies it said they have all day to complete my repair, but that it clearly said would be finished by 5. They looked at each other momentarily, then one offered to check in the work area with the technician to see what was going on . Two seconds later I suddenly get a text update (it was now about 5:15pm) to say the work had just STARTED. What?!! Take a chill pill, Jeanie - My brain said - she came back and attempt d to explain that sometimes there are delays. Well, damn. Went and sat my exhausted, annoyed, defeated self right back down pissed off that I was going to need to shell out money for something that never should've happened that I couldn't afford at the time and now was running way over the time I was told it would take to complete. I just wanted communication as I was promised, lifetime warranty on the work or not. Oh, but she was quick to get my payment squared away though. The tech who happened to be very nice finally came out to me, the very last customer remaining in the lobby around 5:45pm to inform me he successfully completed his work. The work was done great, his personality and communication was great, I'd give 4 stars based on him alone but it wasn't his fault. 3 stars for the lack of updates and completion in timely manner as well as the very lackadaisical, kick back and gossip while a customer sits waiting receptionists. Good customer service isn't hard. read more

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I had an appointment with safelite for replacing Tesla windshield , from the beginning to end of the service there was a communications what's going on from technician (Nicholas). I am very happy with the service and communication part . I would recommend this place for the great service on replacing the AutoGlass read more

After a rock spun out from another vehicle and keft a bullet-size chip on the driver side windshield, we made an appointment with Safelite. The Union City facility waiting area was nice and comfy. I did not have to wait for service. Victor, the technician, explained what he was going to do, came by the waiting area to give me an update, and showed me what he did afterwards. I think I left within 45 minutes. Every service shop should be this good! read more

Got my windshield replaced with these guys everything was ok until I noticed how bad they left the side moldings on the windshield. The rubber was all chewed up and eventually they flew off on the highway. No big deal I figured since they have warranty and they'll replace them but nope. I've called 5 times now and gotten the same response "I'll call the shop and get them to call you" and I never get a response. Terrible experience will never use their service again. read more

Safelite AutoGlass - Auto Glass Services Near Me - Union City, California

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Had service done on my car but a part had gotten damaged and I was told it would be ordered and replaced. Part was never orders and it's been 1.5weeks. Called customer care to resolve issue however no one called me back like I was told. Btw it was a Friday and they close on weekends. Called back Monday about getting issue resolved and scheduled a service request for them to come to me. But once again. No communication from them. Tech didn't show up because part was still not delivered to them or even ordered....had to drive to the store to get this whole small thing corrected. Hopefully now after 3weeks it'll get ordered and fixed.... read more

I made an appointment to replace the driver's side rear glass of my 2014 Nissan Altima on June 27. And I was told by technician that the store doesn't have the glass and they will order and call me once it's delivered (which was fine). On July 3, I went to the store and asked the young lady at the reception for the status of my order. And she told me that it's pending, and will give me a call once it arrives (again this was fine, I understand that the delay happens sometimes). On July 5, (after waiting for over ONE WEEK!) I went to the store again in person and asked the same young lady for the status. And this time, she told me that they didn't place my order at all!. She said she will email the internal team to arrange it (this is NOT ACCEPTABLE!!!). I was shocked by how irresponsible your reception is! If she doesn't know how to check the status, please be honest. And I was very disappointed NOT ONLY by your reception BUT ALSO by the technician. The first picture is the part behind the driver's side door handle, and as you can see, it was broken after the visit. And for the second picture, when the technician removed the glass, but he didn't put 2 screws back so I had to get those from other place by myself! This was my first visit to your store located in Union City. And I was super disappointed with the entire experience that I had (people I dealt with and time I wasted). I hope this won't happen to anyone else. read more

Safelite AutoGlass - Auto Glass Services Near Me - Union City, California

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Probably one of the worst services I've ever received. Ended up taking my car in for a windshield replacement. Took about 3 hours, okay whatever. They were supposed to recalibrate my front windshield sensors/camera and change my windshield wipers as well. Apparently, they didn't recalibrate or replace my wipers. Had to come back in a few days later and get that done. In both of my visits, some "mysterious" scratches showed up. One of my driver side mirror head and on the driver side panel above the tire. Mind you, fresh scratches. I always walk around my car and did so before these appointments and these weren't there prior to my visit. Conveniently, the techs pics of my car from my initial visit "didn't save" and he argued that the scratches couldn't have come from him cuz he wears a scratch resistant apron... The scratches are minor and I can over look them, but techs should be more careful when handling customer property. Placing anti scratch coverings on side mirrors and panels is a great way to ensure cars don't get scratched. read more

I made an appointment and I arrived on time, but they still made me wait for 3 hours. Do they really need 3 hours to replace the windshield? Or what's the point to make an appointment? read more

Told myself I would never write a review but this experience was so bad I figured I would write one. The most unprofessional repair shop I've ever dealt with. I was quoted 90 minutes to replace the rear sliding glass on my F-150 I ended up waiting over 5 hours. The tech repeatedly came out with excuses, but at the end of the day, it's 16 bolts and some adhesive this shouldn't take an entire afternoon. Worse than the delay was the overall disorganization. The receptionist juggled missed appointments, delayed timelines, and constant excuses it was clear this wasn't a one-off issue. Customers were being pushed out days or even weeks due to poor scheduling and communication. Avoid Safelite AutoGlass at all costs. What should be a simple fix turns into a nightmare of inefficiency and poor service. read more

The windshield required was supposed to be an OEM product, but an aftermarket item was installed instead. The car was with them the entire day, and this issue was only noticed at the very last minute. Now I have to return to get this corrected. Given this experience, I have offered them only 2 stars. read more

What part of replacing my windshield includes using my car to go home to have lunch while Im waiting for my vehicle. I wouldn't have know any of that but my car can be tracked and I can take pictures and view the surroundings of where my car is located. The excuse was it was part of the recalibration but that's such a BS excuse. read more

The kind of place you say you don't want to visit again, but if I need another replacement, I'll definitely visit Safelite. Such courteous customer service and excellent care to detail. Thank you. read more

TLDR, Huge waste of time!! Give money to a local business. Find out the day of the repair where I left my car wasn't to their standards "sun exposure" (In front of the house, and in the driveway). This appointment was set up 5 days ago and you tell me the day of while I'm away that my parking in the driveway is no good! Spare me the Safelite customer service response, you can't give back wasted time. read more

I had to get a quart panel replaced on my tessy m3. I called at 8AM, they scheduled me for 2pm and told me it would take an hour. By 2:30pm I was back on the road with a brand new window. Service quality and speed was amazing. Shout out to Jesus!! read more

I called my Dealership and got quoted 1850.00 for windshield OEM glass replacement. Then set up an appointment with Safelite for a price of 403. I went back contacted Safelite asked for OEM glass they said that would be 23.00 more. Wow let's do it. Still skeptical I was gonna get OEM glass, tech showed up early with OEM glass and said they do allot of OEM glass replacement. I was so pleased with having Safelite do the work !!!! Good job thank you ! read more

I took my tesla for windshield repair and jerimiah was the safelite technician working on my car. He communicated with us the time he started working on our car and during the installation and once he completed it and began on the recalibration. He was very informative and gave us correct time estimates. He also vacuumed the front of the car and floorboards. I also came here a few weeks ago for my toyota highlander windshield repair which was done in an hour and 30 minutes. read more

Safelite AutoGlass - Windshield - Auto Glass Services Near Me - Union City, California

Horrible quality material used for their windshields and their lifetime warranty is also a scam! I got replacement and 2 weeks later the safelight windshield had a small crack in it I assume an acorn or something may have fell on it but not sure. Safelight won't warranty the windshield if something may have fell on it. At this point if a small nut or leaf can crack it tells me the product is very poor and I am not safe with it on my car. Getting it replaced by a different company. I DON'T RECOMMEND THIS UNSAFE PRODUCT. And takes forever trying to reach a live person. They don't even offer warranty in the phone prompts probably because they never cover warranties on their horrible windshields read more

4 hours+ and our vehicles hasn't moved. Tried calling to check and spent 30mins trying to get through AI and not successful to talk to someone! Trying to get AI to do customer service that cannot answer simple questions and cant get the spelling of our name right, which took 5 attempt to get it! Wasting our day off to get the windshield replaced. And the job is still not done.. read more

We fought traffic back and forth to drop off our car to the Safelite shop in Santa Clara for a windshield replacement, and after several hours they called us to let us know they ordered the wrong replacement windshield, and so we had to go back and pick up our car. We then proceeded to schedule another appointment with the Safelite shop in Union City, and before dropping off the car again we gave them the VIN number of our car and also confirmed with the manager of that shop they had the correct windshield. And on the day we dropped off the car we waited for the Technician for about 25 minutes to confirm with him again they had the correct replacement windshield. The Technician reassured us they had the correct windshield. While waiting for the Technician in the waiting room we heard other customers arguing with the manager that they were tired of having to bring their car back so many times to fix improper installation of their windshields, which made us very concerned. Then we were promised by the Technician the car would be ready in 3 to 4 hours, but we got a surprise text from the Techician about 2 hours later they had again ordered the wrong windshield!!! WTF???!!! So we went back and picked up the car and send it to the Dealer to have their in-house collision shop replace the windshield for us. If you need any windshield repairs or replacement, we highly recommend you DO NOT bring it to Safelite AutoGlass. And if there was zero star rating on Yelp we would rate them Zero! read more

I called to make an appointment through my insurance and they made it extremely easy for me they were very good about reminding me on when my appointment was, and where it is. They also sent out multiple reminders which was very helpful. The location is in the rear of commercial buildings, so you have to keep an eye out and keep that in mind. I would definitely give them a shot, and hopefully your tech will be as nice as mine was. His name was Jacob! He was quick and professional and explained everything to me. I only got a chip repair because I did not want a new windshield. Since we live in the Bay area it seems like chips are inevitable on these freeways. It was the more affordable option for me. read more

The team took care of us from making the appointment to making sure the calibration was safely connected after replacing the windshield. It took a little longer but better to be safe than sorry. read more

I've been here once before, they replaced my windshield and then were not able to finish the work in a single day so I had to leave my car there overnight so they can correctly fix it. I have no idea why it would take that long? There is no front desk team, it's just the technicians running back and forth, so you just have to wait to get lucky if someone walks by. Also, they tell you it's a couple of hours and then when I got there they said all day. This entire place is a disaster and I do not recommend. I should have checked out the yelp reviews first before booking, it's low for a reason. (Low quality of service and support). Regarding the price, safelite is not worth it. If you want to call them, good luck, no one picks up. I had a different appointment and then they cancelled it with ZERO notification. read more

Just don't come here, they waste your time and money and don't get anything done. I came here about 5 years ago to get my impreza fixed, they ordered the wrong part, had me wait over a week, and the second time around they ordered the wrong part AGAIN. Now 5 years later my WRX had a broken quarter rear window, and what do you know? They ordered the wrong part again lol. I've waited over two weeks now. I told them a dealership nearby has the window i need. They ignore my request and tell me they have to get it through one of their contracted suppliers. I ask if i can bring them the window myself and they say sure, but it'll be twice as expensive because of labor costs only. I really tried to give them a second chance thinking maybe my experience with the impreza was a mishap. Not really. It seems this a reoccurring situation. So i promise i'll never shop here again and others shouldnt either. I ended up going to pagani auto glass in fremont and they price matched the cost it wouldve been with their contract supplier, and they even offered to go pickup the window from the location i told them had it in stock. Overall i wasted so much time giving these guys a shot again. read more