I am very happy with the service here. They consult with you about everything. My 8 month puppy was in so much pain after taking him to a vet I spend a lot of money for a medicine that wasn't helping him and making him feel worse. I came here very late at night, I will have to say it was worth it after my puppy taking his medicine they prescribed him he's been doing so good! I'm very happy read more

I'm a retired nurse that worked for 25 yrs at Good Samaritan hospital The staff at Sage is truly very unprofessional They ask you to sit in the car for hours While you wait outside But then they tell others to come in Did my dog get good care Who knows Would i recommend them When you pay $10500 for a wound care ? Not worth it read more

Sadly SAGE has also turned into a money making business instead of a care provider for pets. Had a very poor experience both for care and customer service recently. Took in my dog for ingested toy, the situation was qualified by then to be emergency but not critical enough to see the dog immediately. After waiting for more than 8 hours over two days, yes had to go back the first night after waiting for 6.5h, paid price for emergency consultation. The vet was very thorough but clueless, they performed tests worth $1200 on the dog only to generate a quote for either endoscopy or surgery costing upwards of $10000 for the following day. I took the dog back home induced vomiting with hydrogen peroxide and had the toy come out in less than 10 minutes. read more

I actually came here months ago for a emergency visit. Never had a chance to write a review. However, I took my pup here last night due to vomiting and diarrhea. My dog has been vomiting and having diarrhea for the past couple days and it seem like it was getting worse so we had to take him here to Sage. Furthermore, we initially had a emergency appointment at 9:30 PM, we decided to come earlier instead because his condition was getting worse. We were able to see a nurse and doctor an hour before our appointment, due to a cancellation. Our visit was overall very good, our doctor was really informative about everything. The nurses were very nice, nurse Lisa was attentive and overall really nice! We had to come back in the middle of the night around midnight because we noticed that our pups face was starting to swell. The nurses were able to get him in to do a check up and vital check ups, but they explained that due to the liquid that they injected, they believe it was the cause of it. However, the swelling went down when we got home. I just honestly feel very grateful of everyone who took care of my pup. He is my best friend, therefore, when he's in pain, it hurts me to see him in this condition. But having a team of nurses and doctors to examine him and help him, I feel so appreciative of their care and attentiveness towards my ill pup. read more

Please take note of the recent 2024 reviews of Sage Veterinary - Campbell. On Saturday (August 24), my husband and I took our Golden Retriever in to Sage around 10pm, after spending multiple hours earlier in the day at VEG nearby. VEG was incredible - a truly beautiful experience, amidst a high stress situation - and our Mango was very well attended to, taken care off, and we were with him the entire time. We did all sorts of tests: labs, xrays, ultrasounds, ekg, etc, because earlier that day, he seemed to be having trouble peeing (only drops were coming out) and a general low mood which is VERY unlike him. Nothing overly remarkable showed up on tests other than a confirmed UTI and consideration for a possible prostate infection or prostate tumor. Because VEG only does a point of care ultrasound, they recommended we go to another facility - like Sage - that offered internal medicine if there was any decline - which was possible because they weren't 100% confident in what was going on. Mango was on IV fluids at VEG, received Methadone for pain medication, and of course we were sent home with pain medications and antibiotics. Mango walked out of VEG on his own and we all had a bit of relief. VEG did say they were concerned with not being able to find a confirmed cause of what was going on and again, advised that if anything changed at any time, we should go in to Sage. After bringing Mango home from VEG to Morgan Hill, he initially seemed a bit better but quickly took a downturn when he tried to pee again. He was in obvious pain and we called VEG immediate, who urged us to go to Sage. We hopped in the car right away and drove the ~25 minutes or so to get there. We called in advance to say we were en route and shortly after arriving, had Mango wheeled in to their back room. It was more than 1 hour later before ANYONE gave us any updates on Mango - and we were the only family there and he was the only pet on the board. My husband and I asked multiple times if they had called for the VEG records yet, how Mango was doing, what was going on, etc. All we were told was that he had a fever over 105 degrees and they put him on a wet blanket and a fan on him for cooling. It was ages before the vet came in to speak with us and he said a lot of "I don't know" and "It's not clear" along with it "could be serious" but also "it also might not be". He mentioned that with an infection, a dog can go septic (of course, so can a human) and that if he went septic, that could be fatal. He then said he would put together a treatment plan for inpatient and outpatient and come back, although we never saw him again. Quite a while later, the vet tech came back with options for 24 or 48 hour hospitalizations for fluids, in the tens of thousands of dollars. Nobody gave us any update on how Mango was doing, we never got to see him, they never offered him ANY treatment at all for the entire duration of our stay. Nobody did labs. Not antibiotics were given (knowing I was unable to get him to swallow the ones from VEG), not even fluids. Despite knowing he had an infection, despite seeing the records from VEG, despite us bringing him there on their recommendation, and DESPITE THEIR CONCERN FOR SEPSIS. He was give no care but a fan and a wet blanket. After nearly four hours here, we clearly repeated multiple times that he needed IV antibiotics and pain medications before we could take him home, which they eventually did. Except actually - they didn't. They gave him zofran and antibiotics sub q and sent us home with a bottle of Gabapentin pills. We didn't know that they went sub q until they wheeled him out to our vehicle, he looked horrific, and they responded with an "of course, he's really sick. This is what he's looked like the whole time". My husband and I were shocked and remarked that we were and both attending to us became very short and curt. We left Sage around 230 am on Sunday and got home around 3. We tucked into bed together at 330 and by 630, Mango was gone. He died within 3.5 hours of leaving Sage, after receiving NO CARE, despite infection, fever, and signs of likely sepsis. He was separated from us for hours and we never saw the doctor again after declining a 15,000+ bill for an overnight stay with absolutely no information or treatment plan other than "observation and fluids". Given the timeline of discharge to death, Mango needed life saving care WHILE he was at Sage and he received absolutely nothing. We are devastated. This is our second experience with Sage in Campbell and our second furbaby to have died within 4 hours of walking in their doors. I am concerned: for my dogs and for yours. Perhaps it is only a coincidence - but I have called in twice today to speak to them and was told "someone will call back in between appointments in the next day or two". My dog is dead. Might you be able to reach back out to me or is that another few thousand too? read more

SAGE Veterinary Centers - Campbell - Veterinarians Near Me - Campbell, California

This rating is specifically towards the staff who worked 03/17/23. Christina and Kendra. Christina for her understanding and patience with an owner who was about to lose her pet. Kendra for her compassion and empathy. She handled my Sparky with dignity and grace. He was 100% at peace and that is thanks to the team last night. I will be forever grateful for them. Thank you ladies for all your support. read more

We took our dog in to check and stabilize her bleeding. The receptionist and doctor were great, the ER nurse not so much. She was not listening to my concern that I wanted her to check & tell me if they can stop the bleeding. She was adamant to order x-ray and tests. There was a very clear (not so hidden) agenda. Once we saw the doctor, she explained that tests and x-ray would only help seeing the progress of cancer. Even with that information, there was nothing she could do to help in anyway, because the cancer had progressed a lot given the long time since it started. She continued to give an honest advice how to decide if it's time to let the dog go, ensure the dog doesn't suffer, and for that we are *thankful*. It helped us to minimize our dog's suffering and make the hard decision in time. read more

This place seems very unorganized which is scary due to their type of business. If you decide to take your pet here, please be diligent about asking to review lab work, confirming if the doctor reviewed the lab results, get documentation about treatment plan and cost, and ask lots of questions! We were referred here but went elsewhere because our experience was haphazard. read more

Horrible wait times! They make you wait when there is no one else there to be seen. They don't care to check on you or let you know how long until you'll even be seen. No compassion for animals. read more

We just had a very poor customer experience with Sage in Campbell. Here's the background. Our cat became extremely ill about 3 weeks ago. We ended up spending close to $13,000 (!) with Sage Campbell in an effort to improve his health and diagnose his condition. The follow-up appointment was supposed to be today. The appointment was scheduled for 45 minutes. We live far away from Campbell, and unfortunately hit a significant amount of traffic. Consequently, we were running late by about 17-18 minutes. When we were getting close to Campbell, Sage called us and asked how soon we would be there. I told them that we were roughly 8-9 minutes away. And upon hearing this, they promptly cancelled the appointment. There was no consideration for the fact that 1) we had been driving for nearly 40 minutes, 2) our sick cat had been in the car for nearly 40 minutes, and 3) we had recently paid them an enormous amount of money. We asked - why isn't it possible to have the appointment in 28 minutes instead of 45 minutes? And they said no, that isn't enough time, even though all that needed to be done was 1) a blood draw, and 2) a quick physical check. We were told that if we wanted our cat to be seen it required us to either wait in the waiting room for many hours, or return tomorrow (necessitating an extra 90 minutes of driving for both us and our cat.) We never got a satisfactory answer as to why our remaining 28 minutes of appointment time couldn't be productively used. I would summarize it this way: the people we spoke with were polite but inflexible, lacking in creative problem solving, and not at all empathetic. Over the past 20 years, we've gone to many different veterinary offices in the Bay Area. This was the worst example of customer service that we've experienced from any of them. read more

Avoid this place at all cost even if you are desperate. They simply don't care about your pet and they just want to take your money. Money is one, the stress and coldness the front desk adds to your urgent situation is even worse. The front desk is extremely rude and unreasonable and gives us the impression of just a heatless being. I made an appointment for an urgent care and they asked for $45 deposit. At the time they say the deposit is refundable if we were not going. My boyfriend was 15 min late to the appointment because of traffic and they just canceled them and wanted to charge another $45 for another appointment. No one mentioned any late policy when we made the appointment, and we didn't receive any call before knowing they canceled the appointment. They woman argued that we did not ask whether there is a late penalty which makes me feel like they just want to get your money even more... They simply don't care and don't try to get your dogs seen. The woman claims our appointment is 30 min long and they had to cancel coz we are 15 min late. Why can't we take the remaining 15 min?15 min could even save a life in some life threatening cases. Even this is not a life or death situation, we would rather take the 15 min left for the appointment than let you rob us $45 straight.... read more

I took my kitty in to get checked out in an urgent care context. I am so pleased with the way all of the staff interacted with my cat with empathy and kindness. I also had an excellent experience. They kept me well informed. I highly recommend Sage Veterinary. read more

Please don't take your pet here. My barely 4 pound chihuahua was suffering from seizures and was easily frightened because he would go blind from the seizures. The attendant here was very rude and manhandled him, putting him in a choke hold and pining him to the ground, all the while saying "it's for her own safety." I told her to stop multiple times but she said it was part of how they handle "dangerous pets" .. for a 4 pound chihuahua really? Yet when I went to my other vet in Saratoga, they had no problem treating him with kindness and being very gentle to not rile him up. They got him diagnosed quickly and gave him proper fluids and medications. This was back in 2020-2021 and I never wrote a proper review because he passed and it took me a long time to get over his death. Chose someplace else that will actually treat your pet with respect. read more

I will never go to Sage again. The oncologist that treated my pet was competent. No complaints except a non-native speaker would not be able to understand him. He talks fast. The horrible experience I had was being told my pet could be taken home or she could be killed then and there. I wanted her to cuddle in her blanket, smell her home and see her toys one more time. I would hold her all night. I was not told the cancerous tumor could burst. I was not given the information to make an informed decision. The cancerous tumor burst. She screamed. The pain for me was as bad as it was for her. When we returned, I was denounced and asked ẅhy I did not bring her sooner. I had just left some 30 minutes ago. Blaming the pet guardian was horrible. How vicious and unprofessional. I watched as my baby died. When I asked for a bit of her fur, they took a razor and mutilated her tail. Yes, she was dead but it was so disrespectful I nearly vomited. The night crew shows no respect and causes nightmares for the guardians. read more

I am so pleased with the care and service we have received recently from SAGE - Campbell. I took my Yorkie, Benny, for specialized care with internist Dr. Catherine Rivara. Without going into too much health history, Benny is a special case and is only 5 years old so we want to do what is best for him. I was a bit uneasy before our initial eval because after researching this location I knew they were in the middle of a remodel with limited accessibility and Benny gets a bit nervous around strangers. He ended up needing to go to SAGE almost daily for care for about 2 consecutive weeks. I have to say, I was so relieved and impressed with how in touch I still felt even during the construction and not being able to go inside each time. They really planned out that whole workaround process very well, and how lucky is the community that they are able to stay open while they improve their facility?! (Side-note, construction isn't completely done yet but today they had their lobby/waiting area open!!) Dr. Rivara is so caring and patiently listens, advises, and answers all of our questions. Her nursing team is also great, and we encountered many of the nurses with our frequent visits. They were all so kind and warm and each time they took my Benny back I just got the feeling that he was in good hands. The front desk staff always gives a welcoming and approachable vibe. I also want to mention that Dr. Rivara was always transparent with the cost factor of care. Anything Benny needs, they offer a cost estimate without even being asked for one which is appreciated. All in all, I definitely would recommend Dr. Rivara and team at SAGE - Campbell and am so fortunate that Benny is able to be treated and cared for at this facility. It really makes me appreciate the amazing people that choose veterinary care as their profession and that do it with such heart. Thank you! read more

SAGE Veterinary Centers - Campbell - Benny, waiting to see which kind nurse would be coming out to get him that particular day. - Veterinarians Near Me - Campbell, California

For an emergency vet they really don't seem to take time-sensitive emergencies seriously. I brought my cat in to induce vomiting due to a foreign body (which inducing has a time limit on when it can be done) the receptionist didn't take her back just asked for all my contact info then had me wait. I repeatedly expressed the time sensitive nature of the situation, someone eventually come to bring her back and stated they would just do vitals and wait. I again stated she needs to be induced asap. The person walked away. I asked the same receptionist (the one w the clumpy lash extensions) and she smiled and said they are waiting for a doctor and are switching shifts, and can't give a time estimate at all. At that point I ran over to MedVet and they said they'd take her right away and made it clear they understood the importance of time in this situation. Highly recommend going to MedVet first, judging by all the other 1 stars from the last few months SAGE is going down the tubes. read more

The SAGE Veterinary Center are SCAMMERS. No honest veterninarians exist at SAGE. My dog was taken to SAGE to address health complications. At SAGE, I was pressured to pay for unneccessary tests that the medical staff did not even complete due to incompetence. Even with the tests, the veterinarians did not provide a solution for my dog's health problem. Ultimately, I was charged $10,000 for NOTHING. My poor dog still has the same health condition, yet I am now in a worse financial position due to the high cost. I do not recommend the SAGE Veterniary Centers as they are DISHONEST AND SCAMMERS! read more

I'm so greatfull for all of the staff that we had the pleasure of interacting with yesterday 4/1/23. From the receptionist, the assistants & specialy DR.GARCIA. They were all very kind and compassionate. I love my vet but definitely will go back if ever need. Thanks again ladies Deebo & my family appreciate you. read more

This rating goes for the nice lady(Wasn't sure what her name is) in the front taking my information for my dog and a special thank you to Tiffany the nurse on tonight! Tiffany did an AMAZING job checking my dog and making sure he was okay and reassured me that it wasn't as serious as I thought. She answered all our questions with detailed explanations and she was sooo kind to my dog when she had to do some gum checks, tummy checks and a heartbeat check. I was so paranoid and scared driving to Sage hospital tonight (janurary 6) and after talking to her I feel a lot better knowing my dog will be okay and that he can wait to see his regular vet tomorrow for his scheduled appointment. Thank you so much again Tiffany for being a great vet nurse! read more

This review is for PetCure Oncology. I'll start off by saying I NEVER write reviews but my experience here warranted it. This all happened last year. My dog had an aggressive cancer that was diagnosed at Sage through another department. I was then referred to get radiation therapy at PetCure, which is the radiation department within SAGE. We had our first consult with the radiation oncologist. Sage was doing construction so everything was over the phone which I understood and was fine with. But we were given good hopes of success with the radiation and a prognosis of 1-2 years, which given the type of cancer we were happy with. The next step was a special scan before radiation, which was scheduled a week later. Just prior to our next scan and that's when things started getting sour. The cancer started making him feel sick, and it was still another week or so before the actual treatment could be started. I had called them to try to express that, and the petcure nurse was VERY rude. Would not help arrange for me to talk to the doctor. Basically said to go to your doctor. YOU GUYS ARE MY DOCTOR. Nevermind I had just spent ten grand with the other sage department to get this diagnosed, and another 5 grand to get the new scan with PetCure. They said the doctor would talk to me in person after the scan. So we get the new scan. Still haven't talked to the doctor, and now the nurse says he's busy and can't talk to you. I'm dealing with this aggressive cancer, going through all these tests, multiple visits at PetCure and they literally can't seem to care that he's not doing well. We finally get to the actual treatment, the radiation. My dog is barely hanging on by this point and both the staff and doctor could care less. Got the radiation. It did nothing but give him side effects. That 1-2 year expected prognosis was so blatantly wrong. I lost him about a month after the radiation. It literally did nothing. While I understand medicine isn't perfect and doesn't always go your way. The way I was treated and just shrugged off when I tried to tell them my concerns was so hurtful. It's not like I was pestering them. I called maybe 2-3 times to try tell them what's going on. I was never rude with them (I work in customer service I know how Karens are). They just all seem burned out and they just don't care. Of course they've never even bothered to follow up and see how he's doing. read more

I took my dog here for a scratched cornea. I live in West San Jose and the local pet ophthalmologist was booked for the next month. VCA was highly recommended. They got me in right away. Their diagnosis was consistent with my normal vet and we were able to schedule the procedure within the next few days. I found the care to be excellent. The team, including the vet was very helpful and explained everything to us. I found the price to be reasonable given she had to have eye surgery. I am one who believes that you get what you pay for and I was completely satisfied with the service. No one wants to have surgery for their pet. No one wants to pay for vet bills. No one wants to drive 40 minutes away from their home. But in this case, it was all worth it. I hope to be a one time customer, but if asked where I would take my pets for eye injuries, it would be here. read more

Short Story: An excellent place to take your pet! Long Story: I visited Sage a few times about 2 years ago. My cat had stopped eating and I was concerned. I took her in late on a Thursday night and found out that evening she had cancer through an X-ray. I also got a more in depth opinion the next day with the ultrasound technician. Unfortunately, the cancer was diagnosed to be terminal. About 2 days later I reluctantly decided to put my cat to sleep. I lost one of my best friends that day and a piece of me passed away too. However, I must say the doctors, nurses, and technicians at SAGE are very professional, courteous, and understanding. There are not many hospitals open 24/7 and not many that know what they are doing. It was a night and day experience. I had previously took my cat a few weeks prior to a local animal hospital. The doctors there told me my cat was fine. At that time I did not know she had cancer and she was eating normally. Unfortunately, when she stopped eating I took her back to the local clinic. They were unable to find the cause and ran tests that came back inconclusive. When I took her to SAGE the nurse immediately realized there was an issue. I wish I brought my cat to SAGE earlier. I'm not saying they could have saved her. But I am saying that I do feel they would have caught the cancer sooner. Perhaps I could have had a bit more time or at least eased her pain. Upon my cat's passing she was cremated and we chose a small urn for her. The staff was very respectful in giving us a room for us to say goodbye. Verdict: Although I would rather not go back because that signifies an issue...I do know where to go in times of need. read more

My dog got diagnosed with a mast cell tumor that was located at his external anal sphincter. Due to the location, my vet recommended I see Sage for surgical removal as it would be difficult to get the margins needed due to the close proximity to the anus. We worked with Dr. Kiselow who was so patient with answering all our questions and really understanding of our concerns and the emotions accompanying a cancer diagnosis for a beloved pet. Our dog had surgery to remove the tumor with Dr. Hsueh who was incredible and able to get the full margins needed despite the location next to the anus, glands and organs nearby. Dr. Kiselow and Dr. Hsueh were great communicating with me throughout the entire process. I did not love the phone system for connecting with Sage or that I couldn't go inside but I understand the latter was due to construction. Prices were expensive but worth it in our case since our dog is now cancer free and in remission. read more

The only good thing about Sage vet center is that it's 24 hours and the veterinarian seem to really care about your dogs. Overall this place is a huge rip off and I would only go here for emergencies. I took my dog here the other week because he accidentally injured himself playing and my vet didn't have availabilities. Overall, I spent about $862.11 for consultation and X-rays and medications. It looks like they diagnosed him with a sprain. The vet recommended me to give my dog 2 pills of Gabapentin every 8-12 hour for about 2 weeks. I've been giving him 4 a day. As you can see in the receipt and the prescription that it says 42 qty. After about 5 days of giving him gabapentin, I noticed that I was only given 30 pills instead of 42. I called the clinic and they told me that they will check internally. 10 minutes later they texted me and said if I wanted a refill it will cost $75. Like what?!? Are you kidding me, I reached out to let them know that they didn't give me the 42 pills but only 30. On top of that if you see on the itemized receipt, it only cost $25.42 for the medication. I understand that inflation is high but how did this medication cost 3x more than what I originally paid. Plus it's frustrating because I was given the incorrect amount of pills so it's not my fault. Of course I asked for an explanation and they have not given me an answer. It is sad to see how this clinic is trying to capitalize on everything. read more

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Greedy Vets Exploiting animal lovers at their most vulnerable moments. $2500 Bill for euthinizing while my regular vet charges 200 going back and forth with more bills to squeeze more money out of you. They train their staff to be money monsters. read more

The vet and surgeon were great, but now whoever has taken this hospital over is awful. Estimates were blown through without warning. To top it off after paying for surgery $1000's over the high-end of the estimate for our dog, they insisted on a follow on call when somehow they had forgotten completely about removing the stitches. Instead someone who hadn't met us or our dog spent an hour going through medical history we already knew as if this was of any value to us or our dog. Note, there was no estimate prior to this unrequested follow on call. It was simply put an over long sales call looking to inflict unnecessary tests and get into the business of our actual vet. They then billed and harassed us for the privilege afterwards. I've paid, but be warned, go anywhere else. They will never see my business again. Giving 5 stars for the actual medical care and 0 minus 4 for the exploitative business practices. If you can find an alternative do, and go in with zero trust if you can't. I hope that talented medical staff find employment elsewhere. They are not the problem. read more

Dr. Wong, Dr. Struble and the entire SAGE team were there for us on a Sunday morning when we needed emergency veterinary care for our beloved dog. Although it was a devastating diagnosis, we are so grateful they were able to quickly determine the cause of her symptoms, then provide us with the space we needed to make the difficult decision to say goodbye. Everyone was kind, caring, professional and compassionate. Thank you for making sure our bestest girl was comfortable and loved in her final hours. read more

This veterinarian was referred to us by one of the veterinarian Central Vet in Fremont to have our dog treated with Lymphoma. She went through the whole process of Chemotherapy and on her 4th week she was in complete remission and did really really well stated from her Oncologist. After the 25th of Christmas she was not herself. Called the vet to explain our dog's circumstances how she was not feeling good, lethargic, uninterested in activities and body temperature was 99° F to 98 ° F. She explained that 99° F were normal for dogs and asked other questions as to how was her BM and so forth and to give our dog cerenia to help her with nausea and vomiting even if she wasn't displaying any of those symptoms. Hours passed and still no improvements. Our dog began feeling weaker and weaker, unable to get up on her own and would tip over from standing. We figured that it was her chemo and the medications she took that kicked in, but it wasn't after we rushed her to the emergency vet the next day to discover that she has internal bleeding and that she has hemangiosarcoma. My bf and I were devastated. Thought everything went smooth and our dog is recovering, but it wasn't the case. Our Oncologist gave us 2 options for her (Euthanasia or surgery). We weren't ready to say goodbye to her so we decided for her to get the surgery done ASAP. We received a call from one of the surgeon the following day. As always "Good news" and "Bad news" As for bad news they found that her liver were also affected and explained the situation. Good news is that they were able to remove her spleen, she's eating, able to walk and was ready to go home. 3 to 4 weeks after her incision, she was able to move freely and happily, but was still fatigue. On January 4, 2021 She started showing similar behaviors the same day we found out about her other cancer. We took her to the vet, collapse in front of building and was taken for check up in emergency room... as always another bad news. The veterinarian said that she doesn't have much time to live and till that day there was no other option... Our dog meant the world to us and money was not an issue. And to hear that she doesn't have much time left it was like loosing a child...My bf and I had to face it someway or another. During her last moments with us she was taking medications to stop the bleeding and to help with pain and every morning she gets up she's always still full of energy and ready to go out and happy. We took her to alot of places since the 3 of us would always go on hikes alot and stop by her favorite beach and watch the sunset and repeat everyday since we took alot of days off from work just to spend time with her. After my birthday our dog passed away on Feb 5th. We love her so much and we miss her every single day. We would stop by her favorite beach and reminisce and go through alot of old photos and laugh and cry. My overall experience from this hospital I rate a 2. It was good and bad. Especially with the whole covid situation how we weren't allowed to go in and check to see what was happening. It was pretty much just phone call to give us information and so forth. And when we needed our vetinarian to answer our questions since they're the ones that took care of our dog wasn't there all the time so we would always get a different person everytime and there was no proper reassurance. But then again it is a hospital and they either were short staff and have other reasons as to why something was not done. read more

After going to Sage for many years; I would honestly say Sage has definitely declined heavily in both compassion, empathy, and overall care for pets. I had the tough case of caring and continuing to care for an eplieptic dog in which my dog was prescribed a heavy amount of medication (that actually did nothing to control her frequency of seizures). The side effects of the medicine had been terrible on my dog with minimal benefits and prevention. I requested a reduction on the medication dosage as it clearly had no impact or positive bearing on my dog (rather it was just resulting in other health issues such as loss of appetite and no energy). I reduced the medicine dosage and my dog was feeling better; acting far more normal and the seizures were being controlled through other means (i.e diet etc.). When I notified our neurologist (Dr. Christine Vitale) that I wanted to reduce the medication due to it's severe side effects with no added benefit; they pretty much handed me an ultimatum. It was either increase the medicine dosage back up (despite having 0 benefits and the awful side effects) because that's their perspective and advice. Or drop them and go cold turkey without the medication at all (and find it elsewhere). Despite telling them the negative implications the medicine had and the lack of benefits; I was pretty much told well tough luck, that's our recommendation and we stand by it. It was all in all a terrible experience and if you have a puppy that requires a neurologist, please go elsewhere and find someone that truly cares for the wellbeing of your pet. read more

OK, so the first thing to understand is that Sage is generally emergency, or critical care for ill or injured pets. So not all stories are going to end well here. My cat Max was one. He was diagnosed with Stomach Cancer, it was aggressive, and at the end, he did not win his fight. At every step of the way Dr. Regan and the staff as Sage were on Max's side, helping him with the fight. They were honest, compassionate, and professional in the extreme. I did not have a single bad experience or negative interaction with anyone here. In the end Max passed the Rainbow Bridge in his home, free from pain. While I hope you never do, if you have to help your Fuzzy Buddy battle something like Cancer, these are good folks to have on your side. read more

I wish I could rate zero stars on Sage in Campbell. I will NEVER EVER go to this place under any circumstances. Three of my cats died here. None of them were saved by them. My baby just passed away tonight. This is the worst pet hospital I have experienced. I normally went to Sage in Redwood City where my cat got excellent services from the nurses and doctors but Sage in Campbell is terrible. I had no choice tonight as my cat could barely breathe so I had to go to the Campbell one. All cat parents: be a responsible cat parent and save you some $$ and peace of mind - NEVER bring your baby to Sage in Campbell!!! read more

My wife and me brought our dog here for a visit. He has some issues with his front leg and sometimes he limps when I takes him for a walk. So we are really worried about him. However the vet in sage did not give many useful advice in a very professional way. Even worse we didn't receive any notes after his visit after TWO WEEKS. I sent several email to their office but seems they only use a system that can't talk with either the vet or the representative directly. I have to use their stupid questionnaire to submit my concerns. Also they replied only with my invoice without any words from the vet. We have to bring my dog to somewhere else. actually it's not our first time to visit vets. none of them is such arrogant and with apathy. If you have to visit a vet, please go elsewhere. Don't waste you and your loved one's time! read more

I called ahead of time, I was super upset bc my baby morkie wasn't feeling well, Andrea answered the phone and listened to my concerns carefully and compassionately. It was Sunday and they were open for emergencies only. They are still following COVID protocols so there's a wait but the process is smooth and efficient. The nurse was sweet and patient with my baby and the doctor Annie Mi was patient and very informative. She gave us different package options and rates. They accept CareCredit read more

I've been coming here for quite some time with numerous pets. Their front desk has some very unfriendly and rude people. It's become increasingly worse over the years. I just got off the phone with their oncology department and the lady was extremely rude. I requested a call back / phone appointment with Dr. Kiselow. I explained to her the miscommunication between Sage Redwood City and what her notes were, she responded in a very rude manner, told me she put in a note and hung up on me. She didn't ask if there was anything else I needed, just simply hung up. I waited 40 minutes to be treated so poorly. You'd assume that these people would be a bit more compassionate considering that most of us are dealing with terminal pets. They absolutely lack professionalism and decency. I've spent tens of thousands at Sage over the years. This location takes advantage that they are one of the few speciality clinics in the area with their technology. Their staff seriously needs to be retrained. It's a shame Sage Redwood City is further away because they are much more professional and kinder. They do not act as if you making a simple request is a waste of their time. With all that said, this location does have some amazing and kind doctors. However, that reputation is ruined by those that work directly with the patients for scheduling, and getting messages sent to the doctors. I've dealt with a lot of their poor customer service over the years but it's just enough already. Their service has declined too much and it's time management takes note. Please do better Sage. read more

If there is something seriously wrong with your fur baby or an emergency this is where to go. ER is a long wait but they triage your pet. we have brought five of our pets there over the years. They have specialist for every area. If you aren't getting the answers that you want from your vet, this is a place to go. Your vet can recommend you to them. Good to have your pet records with you. read more

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I have to say this is a full blown vets hospital with specialist doctor, certified nurses and professional front desk. We had great experiences and services from them while our GSD has TPLO 2x right and 9 months later left. The nurses were very responsive with any questions, follow up with phone calls and check on the furry a day after the picked up. We were very glad to find this place. Cons: This place is not cheap compared with other hospital because specialization. Paid in advance the lowest estimate Paid in full during pickup Overall, we are happy with the doctors, nurses and staffs. read more

SAGE Veterinary Centers - Campbell - Nice n clean lobby - Veterinarians Near Me - Campbell, California

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Not a positive visit, please read this and just be AWARE. I wished I read some of the negative reviews because my experience was exactly the same as others. Chances are you came to SAGE because it was an emergency and you're feeling pretty startled and worried...you think front desk staff would be more compassionate but NOPE. More concerned that you fill out your info on the iPad and are able to provide an ID in case your dog needs controlled substances as medication. Don't be fooled by the valet parking and fancy lobby...the rooms where your pets are examined are cold, plain, and nothing to write about all. You think a dog who is suffering can at least have a towel to lay on instead of a cold counter/floor. So the FIRST red flag...the vet tech that came to take vital and initial notes of what was going on...she wrote the information down on a PAPER TOWEL. No kidding. Not sure if this was standard practice or not but definitely very concerning from the get-go. When the doctor came to see us, basically just petted my dog for a couple minutes and right away recommended that we schedule an appointment with a neurosurgeon to do a MRI and surgery. SECOND red flag...right off the bat, the doctor had price quotes ready to go ($3000 for the MRI and $7000 for the surgery) and offered to schedule us for that morning. When we declined, they offered to give my dog some shots and prescribe some other medications (for a fee of course), and when they realized we already had medications from out vet...the doctor said it was fine for us to go home but to consult our vet to up the dosage and consider the MRI/surgery. My wife and I were extremely distressed because our dog was in pain (turned out to be acute back spasms) so I felt that our emotions were being taken advantage of. The doctor didn't shame us for not wanting to do the "recommended" action but near the end of the visit - when my wife was speaking to her the doctor totally cut her off and repeated what our options were. It felt extremely sleezy and a poor attempt at hustling some dog parents. I felt like I was dealing with a SALES PERSON and not a doctor. On our way out, we were billed $150 for the emergency visit. The print out was essentially a receipt that said "CONSULTATION". No summary of the visit, no notes on what to do when we get home, NOTHING. Nothing personalized at all. Again, SAGE has a high rating and lots of reviews. I am sure that they have saved many pet lives and do great work. My experience wasn't a positive one and resonated with many others on here. I just encourage people to be AWARE of how their visit may be. Especially, if it's your first visit here. 1.5 stars rounded up simply because they are open 24/7. TL;DR - I won't be back. From the second I walked in to the moment that I left...way too many red flags and I didn't feel comfortable trusting them caring for my dog. read more

Don't bother calling or arriving on site. They don't answer phones and to be admitted in the "ER," there's a 5-hour wait. So, I scheduled an appointment with Urgent Care for the following day, which they require you to place a $52 deposit for. They said you can get the deposit back if you call and cancel 2 hours in advance. I was on the phone for more than 30 minutes, and it was nearing the 2-hour cut-off. I had no choice but to drive all the way over there from Milpitas to cancel in person. When I arrived, there were two employees at their desks who didn't even bother answering the phone when I was still on the phone, waiting. Complete waste of time and gas, driving there twice and back. read more

Sage has changed- I have been a customer for many many years. Dr. Banz and the wholistic vet in Dublin saved my dogs life. Dr. Banz has move and Sage is now focused on profit, not pets. One has to request an appointment thru an online questionnaire that is not user friendly. then when someone gets back to you with an email , they require a 25% down payment to even make a n appointment. Never again, Sage. read more

Just for the money , they make you wait outside , it's the worst system for a pet owner they pretend like they care But waiting for somebody outside in a parking lot and it's not what I call good business practice After waiting an hour I was asked to come inside as my dog was not going home, the room they put me in was in very sad shape the floor was coming apart at the seams with holes in it , the seat cushion had holes in it, with the money their charging I would think these repairs make an impression how much attention they pay to their equipment I'm never coming back here with any pet I own read more

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