2 Words: JOHNNY BOOTS!!! YSL has gorgeous clothing, shoes and accessories for men and women. Of course it's overpriced but you only live once right? Service is top-notch, hands down. Men: Not only are the Johnny Boots height-enabling and gorgeous, but they do wonders for your legs and butt in a pair of well-fitted jeans!!!! read more

Service is always so good and everyone ie patient. love the YSL store here

Outstanding service, and dangerously close to my office. :O If I could afford it, nearly my entire wardrobe would be Saint Laruent. NO contest. COOPER is a great Sales Associate. The guy can rock a face tattoo in style, and that's something. Also if you're spending a small fortune on a handbag, that purchase should be accompanied with a glass of champage. Obviously that's what you can expect at SL. The new space is magnificent with loads of reflective surfaces to highlight the beauty and simplicity of the collection. It's simple modern luxury at it's best. read more

Bought my first luxury bag here and couldn't have had a better experience. I walked in already knowing what I wanted but my sales associate Cooper made everything so fun and such a breeze. Can't wait until my next visit! read more

Horrible experience. Jeffery the sales associate was rude, rolled his eyes, and refused to return a purchase that was less than a week old! (The bag HE sold me originally was also deformed in so many places!!) Had to speak to the manager to get anything done. He should be fired! read more

I would highly recommend shopping at the Saint Laurent Flagship Boutique. You will find the best selection of merchandise for men and women in the city and the sales associates are hospitable and gracious to their customers. Feng Feng Yeh is one of the store supervisors and is knowledgeable about both the men's and women's collections. Note: The boutique is currently in a temporary location adjacent to Bergdorf Goodman on West 57th Street while the store is being remodeled in the global design scheme created by Hedi Slimane. Most temp stores that are used for swing space look like paired down versions of the actual store; however, you will be impressed by the amount of marble, chrome, and mirrored surfaces that have been used in the temporary space. It is a veritable temple of sleek minimalism in retail. If you are a fan of Saint Laurent Paris, this store is a must visit! read more

The customer service is excellent, one of the best I have received in luxury stores. Gloria was my sales associate and was super helpful. She did not pressure me to buy anything and offered us champagne as soon as we walked into the door. It was such a lovely shopping experience, especially our lovely booze celebration they offer at the end. read more

I like this store a lot.I like everything they(hedi slimane)make.The reason for 1 stars would be cause their return policy is the worst.I recently purchased a very expensive item from here and changed my mind.I was told that I cannot get cash refund and sure I thought that was reasonable,no complains but things turned really sour for me when they refused to hand me the gift card they issued me for the item returned(keeping MY gift card in the store)stating that I will have to use the gift card in that particular store which seemed very SHADY to me,I felt cheated.The whole process felt very wrong.Please be absolutely sure if you want something from this store before purchasing it. read more

Great service ! My associate got me in and out and helped me with every bag and or shoe I wanted to see. Thanks for he great customer service :) read more

I bought a handbag yesterday and was helped by a guy dressed with very casual T-shirt and tatoon all over his Arms and face. The worst one is he has tatooned as "Fuck"" You" on each eye lid. And he rolled eyes, raised his voice and weird tone when we as for new handbag when we ready decide to purchase. It is very rude and very uncomfortable dealing with this situation. read more

The service here is the best. The sales associate who helped me was friendly and willing to answer questions but let me shop on my own without trailing me constantly. And the merchandise? Well it goes without saying... read more

I really had a wonderful experience. Roxanne helped me with my shoe problem got me exactly what I wanted. George helped me out with my bag. Everyone is very nice and welcoming. I was not being pressured with anything and I was offered refreshments. I must say very good experience even with my shoe problem and my birthday is right around the corner. Thanks again Roxanne !! read more

[Note: This review applies to YSL when Stefano Pilati was in charge--and whose tenure, I should add, seemed unfairly cut off. I haven't visited since Slimane took over, though given my past praise I hope things stay more or less the same as far as the quality and service goes.] One up-front quibble - the store has experienced some wear-and-tear, and might benefit from a bit of updating, but honestly, I couldn't care less. Perhaps it'll get a face-lift now that Slimane has taken over. First: the staff is great. Every time I go, even if I don't buy something, the staff is helpful and genuinely nice (contrast w/ Dior Homme a few doors down). One time in particular, I went to buy a pair of boots I'd been lusting after, at sale time. I pulled a little too hard on the pull-on tab and it came undone while I was trying the boots on. In a heartbeat the salesperson offered to repair the boots and then ship them to me for free because of the "inconvenience." Nowhere else - whether Gucci, Burberry, Dior or Balenciaga - will you find salespeople who act like that. And then there's the actual clothes, which are phenomenal. I went to about four or five different stores, trying on Burberry Prorsum, Lindeberg, even Dior, before finding the perfect black cotton blazer at YSL, which fit and draped on me like a dream (disclaimer: this was when Dior's jackets were boxy and ugly, which has since changed). [2012 Note: Several years later that jacket is still my go-to.] It's pricey yes, but the fit is great, the materials are beautiful, and the sales are incredible if you time it right. I once went in and got three different pairs of pants for 60% off apiece. While they were still expensive, their quality spoke for itself and the style (two patterned, one striped) was pure YSL magic. [2012 Note: again, several years on, they hold up wonderfully and I still get compliments on them all the time.] Expect designer prices but also expect some of the most interesting fashion around. Hopefully with Slimane taking over it's not all skinny-boy rocker stuff all the time. I loved Pilati's different silhouettes. read more

I was here last Sunday and was taken great care of by Jeffrey. He gave us a great history of the style of bag I wanted and kept my champagne glass full:). Would highly recommend this location. read more

I was in this store yesterday and the sales assistant was wonderful!!! She was wonderful and I wanted to let her know how nice it was to be treated nicely. She greeted me warmly offered me water and just let me feel like a person who can despite not being able to afford these bags I felt important. It means a lot especially when customer service is lacking in some stores. Soon when I get those pay checks where I can splurge I definitely will go back and buy a handbag!!! read more

I got a BLACK bag just last Wednesday and noticed that there was some discoloration by Wednesday of this week (barely 7 days after purchase). I proceeded to bring the bag back today along with the receipt to show proof of this. I was told this is 'wear and tear' - mind you that I only wore it 3/4 times, and definitely did not spill anything on this BLACK bag. I am not sure what kind of customer service this is since this is a question of their QUALITY for a $1,083 bag and not just a $50 bag for ONE WEEK. I can not express how disappointed I am at this brand seeing as how I have gotten bags at Chanel, Dior, Prada, Celine, Chloe, Gucci, LV, etc. where their customer service was what you expect from a luxury brand. BEWARE IF YOU PLAN TO BUY THEIR BAGS! read more

SA were so ruth & not friendly at all! I been looked around for more than 15 mins but no one serve or greeted to me! I will not come buying a YSL product again! read more

My experience with the service here was amazing. The assistant helping me was amazingly helpful in a non-pushy way. She was very knowledgable about the products and had some great suggestions for me as well. Very patient and attended to me throughout the store. Quality of merchandise and availability is top notch! Thanks to her I was able to feel even better about my first big YSL purchase. read more

When I went in a few months ago which was a week before they opened the new store, everyone was friendly and helpful. However, I went into the new store today for the first time and no one seem interested in helping me. It seems like maybe the new big store gave them a new big head. And I wouldn't bother going to the one in soho either because they're worse. read more

If you wish: to be professionally wrapped, bound, and otherwise encumbered with Saint Laurent.

Excellent representation of what a classic Saint Laurent store should be. Currently it's under renovation "my own guess is that THE man, THE genius Hedi Slimane wants to transform the classical black marble/carpet/gold splashes into another airy/opulent/white marble/open space like the Rodeo Drive one". Extremely accessible location, huge selection for both mens and womens, very professional staff, very friendly and attentive without crossing the fine line that could so easily be crossed to becoming pushy or neglecting or too familiar. My salute goes to one of the MOST helpful SA I've ever dealt with in any like store around the world literally. I feel bad I didn't remember her name, I guess most probably she was French, she was petite white with blonde shoulder length hair maybe in her 40's with a European accent, in my last visit to the temp. store last days ago I didn't see her. Anyway, I wanted to get the little cardholder/wallet with zipper and I got that while I was always thinking of the gorgeous edgy black biker denim ever since it came to the market BUT what had kept me from going for it all the time is that it's totally not my style esp. for the price tag of it it doesn't seem like a smart deal to myself. She sensed my hesitation and admiration "it's a beautiful hippy cool youthful piece but I'm not a R&R nor a biker and I don't even dance at all!" so she graciously, simply and with all sound logic recommended I try it on complementing my physique and how she's quite sure I'd rock it and she'd love to see it on me. I got excited because I wanted to see it on me too but didn't think even of that option!! It fit perfectly and looked just as I imagined it but I wasn't looking good in it for some reason and wasn't motivated yet, and here her sheer brilliance came into play. She brought my attention that the style of the shirt I'm wearing and the loafers don't belong to the look and she'll bring me the suitable ones that their similars "not necessarily them exactly" would compliment the look, and she did and I totally rocked it so effortlessly "I was at that moment SO surprised and taken for real of how almost perfect I looked for real no bragging about anything" all thanks to her awesomeness, creativity, sound sense of fashion and passion toward what she's doing, and of equal importance true dedication to the customer. I instantly decided I'm taking it too for sure, and until this moment I'm so glad I did though I since the purchase I wore it literally only one time until now but it's not going anywhere;) and don't tell anyone, but I from time to time wear it at home and just feel awesome, I'll conquer the idea of "it's not my style" one day though and nauseate everybody with wearing it all za time:)! Thank you awesome lady, you're a genius indeed! Next SL possible endeavor: sac de jour, maybe:)! read more

Saint Laurent - It was a cool decor as pictured even if looked little outdated to Hedi. I hope the renovated version isn't overkilled with white tones. - Men's Clothing Near Me - New York, New York

I cannot complain at all. I shop every Friday and always the best service from the same guy. I bought all my sneakers, boots, jeans and shirts from here. Every time a pleasure and best service ever. read more

Beautiful store and amazing customer service! If you decide to shop here ask for Jeffrey he is very attentive and kind, he greeted me immediately and helped me find the wallet I wanted. Definitely will return for future YSL purchases read more

I was at the flagship store today and my friend just bought a bag. When she got home, the ID card wasn't even in it! So she called the store and was put on hold 4 times, explained the situation and they were extremely rude! Instead of just saying sometimes they fall out, they should have been apologetic and resolved the issue ASAP. Not only that, they gave her the floor sample. I would expect better customer service from a brand like Saint Laurent. I am extremely disappointed and feel like we were scammed. Customers should feel excited and satisfied with their purchase and not feel like they just got a sample from the floor display without and ID card! Employees should check for the ID before bagging items! This is beyond ridiculous! As someone who works in the fashion industry corporate offices, I cannot support this brand if it cannot service customers the right way, especially for the amount of money people spend on the bags. The price should reflect the quality and customer service. read more

SA'S on the men's floor are pretty horrible, though I did get an excellent one who offered refreshments and brought out fall 16 items for us one time. That's rare. This past Saturday, 8/13, was no exception. One SA was so off putting as soon as I stepped foot on the second floor that I had him check inventory for the Greene street location (where I've also had decent service) and decided to spend my money there instead. It doesn't feel right giving an employee commission when they treat you like an inconvenience. First floor employees were warm and welcoming though. read more

The products are obviously awesome but the Asian female shop assistance has the worst attitude ever. I think she is Chinese. She was so rude when I was in the shop and I heard her talking bad of other customers who just left, she said some thing like" they were looking for bags for so long and they didn't buy anything at the end, it's so freaking annoying." It's not the exact thing she said but it's something similar. I think she should be fired for sure. I don't want to see that face again when I go to ysl next time. read more

SHODDY WORTHLESS EXPENSIVE CRAP with the most pretentious and lackadaisical customer service. I'm still in shock from this whole experience! I picked out a bag that I loved for a graduation gift. We buy it, and a week later, the bag starts to fall apart in two places. I take it back in, thinking they would fix it up right there or give me a new one, and I'm sent away for six weeks! Mind you, I bought this bag to have for the summer season. So half the summer is over, I've owned it for almost two months, and I've only gotten to wear it for ten days. So I finally get it back, I have it for two weeks this time, and it starts to fall apart again in the same spot as well as two other places. I paid over $2,500 for this not so amazing bag, and by this point I'm pretty upset. I was told by the manager Cristina that they would replace the parts or the entire bag within the week. A week comes and goes, and no one cares. She tried to avoid me and push me off on some condescending assistant named Justin. Finally, I just demand a new bag, but to my horror, Cristina doesn't have anymore and doesn't bother to try and find one. She offers me some other random crap in the store which was SOOOO insulting, granted my experience up to that point. I almost cried. She later offered a refund to obviously just get rid of me and shut me up. I don't know if their clientele is used to third-rate quality at a luxury price, but I refuse. I've received better customer service and quality from random secret basement booths in Chinatown!! This was a huge waste of money and time, not to mention the let-down of the century for me. If I could give zero stars, I would. read more

The best Yves Saint Laurent store I have ever been to! They have a personal door man, guests are greeted by every single staff member, and best of all they also have men's products. I have been to many other locations and this is the only store I saw with men's products. Highly recommend. read more

Always friendly and nice ! Not to pushy, beautiful store . I love coming here . I love the fact when you enter you go right into bags and wallets ! Coming back soon ! read more

I love this store. Every person from the doorman to sales associates is just so nice. I never feel that I am pushed to buy anything here, the sales associates are always patient and helpful even though I may end up not buying anything. They still treat me as a valued customer and take their time to finish the job with me before helping someone else. What I really love is that the sales associate want to help me to find the stuff I like and want to make me totally satisfied instead of the big ego to sell. As a result, I always appreciate it, and end up spending a lot of money in this store, but I am very happy and satisfied. read more

Great service, very helpful and answered all of my questions. Didn't buy anything as the clothes are crazy expensive but the associates were great. read more

You're better off buying your handbag at Bergdorf. Don't waste your time in this store, they're rude and unhelpful. The handbag I purchased from here broke twice in less than 2 years, with minimal use. Less than 2 months after I bought my $1200 handbag the handle broke (the leather holding the interior hard wear completely tore - which I've never seen happen even on much cheaper bags) so they sent it away to be fixed. When I picked it up they wanted to charge me even though they said they wouldn't when I dropped it off, since it was clearly a product issue completely unrelated to any use of the bag. The manager at the time waived the fee but then I noticed two large black spots on the bag that were not there when I dropped it off so they had to send it back to be cleaned, which took another 3 weeks. That was all annoying, but fine, and from there I used the bag even less, about 1-2 days every 3 weeks or so. Less than 1 year later the leather on the underside of the top handle began to tear. I went back to the store to explain that I barely use this bag and it is the second time the handle broke in less than 2 years and that I simply wanted it fixed. They would only fix it for $250 (20% of the total retail of the handbag), which I found unreasonable since it was clearly a very poorly constructed bag. I have much more experience with Bergdorf, a store with fantastic customer service & much higher standards, and am so sorry that I ever went to YSL over BG. I will never make that mistake again and hope this review helps others make a better decision!! read more