Les installed the kinetico soft water system in our house and did an awesome and professional job…read more The company is Aqua Terra Water Service and we got set up with Soft water for the house and also drinking water. Previously we had a soft water system but we had issues with it. We have 7 people in our house with lot's of laundry and showers and the previous system would run out of soft water and we would have to recycle the water manually. This kineitico system has two tanks for ample soft water. The drinking water is a reverse osmosis with filters and does an excellent job with tasty water and does a better job than our previous system. Highly recommended.

We had the system installed by Les. He was on time for our initial consultation and very…read moreprofessional. No pressure or sales pitch, he walked through what the system could do. Shared what the competition could do and allowed you time to do your own research. Happy with the sytem. Have had it since May 2022 so will see how it fares next year.

Great service. Everyone there is very friendly. Tested the water with a TDS meter and came back…read morezero. Really is pure water.

IMHO the best water store in Watsonville. And possibly the most expensive at $.75/gal. Always…read morewell staffed, and had great hours.

We had a leaking water heater (discovered by my daughter) while I was traveling out of the country…read more I found At Your Service on Yelp and Francisco got back to me promptly on a Sunday morning. He went to the house, identified the needed replacement parts, and picked them up at Home Depot. He actually had to go back a second time when he found out the first heater tank was dented. The quality of the work was high, communication throughout the project was excellent, and the repairs were done promptly- we had hot water by the end of the day. All done while I was in Portugal. I highly recommend Francisco and At Your Service plumbing. .

Franky was great with installing my brand new Rheem electric hybrid 65 gal water heater with heat…read morepump (I was without a hot water heater for ONE year) that has a 120 volt . He also was able to connect my descaler attachment to my new water heater and the new pipes to it in one day! He is a very nice, professional and trustworthy plumber so support his services as you will be very happy that you did!

Quality water and Amazing Service and Excellent customer service and very Clean placeread more

I been a customer here for about 4 years now. The customer service is great. They always ask if I…read moreneed assistance carrying my water out the store. They offer a stamp card and you get a free water fill out on your 6 visit. Make sure you visit on your next water refill for fast friendly service.

I installed a water softener many years ago and I cannot say enough great things about Soft…read morePatagonian! From the first call, Ed the owner worked around my availability and made the entire process super easy and fast. The installation technician was knowledgeable and efficient, and Ed walked me through the owner's instructions carefully. With that said, I think what really sets Ed's company apart is his obvious pride and care for his business and customers, as clearly evidenced by his prompt and excellent after-service. I felt a bit bad about asking him all sorts of questions years after the job was done but he always responded quickly, enthusiastically, and professionally. I had a few top rated service providers come by for quotes but I'm sure that I made the best decision to go with Ed.

Great product, install team but the way our main contact treated us afterward was unacceptable…read more I rarely take the time to post reviews because I understand how this may impact a business but I felt it was important to provide an honest overview of both the positive and negative aspects of our experience. The water softener itself seems to be working well and the technicians who handled the installation were professional, efficient and pleasant to work with. That initial phase of the service was excellent. Unfortunately, our experience with Eduardo, our main point of contact for ongoing support, was very disappointing. Later that night after the installation, we noticed a puddle of water coming from a leak on a washer line adjacent to where the garage sink was removed and the water softener was installed. We messaged Eduardo that evening and he arrived the following morning, which we appreciated. During the visit, he claimed the leak was unrelated to their work, but offered to send a technician to assist as a favor. Eduardo stated that because it was a minor leak, someone would come out the following week or whenever a technician was available. However, security footage later confirmed that the installer had shifted our washing machine while removing the sink to place the water softener and salt container, which likely caused the issue. As soon as I got home, I called to ask that a technician be sent out as soon as possible because no one wants a leak sitting in their garage even if it's not an "emergency". He agreed to have one of his technicians out the next day between 8-9am. The following day, no technician showed up and it was just Eduardo who arrived 10 minutes late. He looked at the leak and then proceeded to lecture me about "raising my voice" on our call the day before telling me I didn't need to escalate for a quick fix and that he'd have sent someone immediately if it were a "real emergency". I was honestly in shock. I was direct because I wanted the issue addressed sooner. I was in no way being disrespectful and I have the phone conversation as well as the in-person interaction the next day on record to back that up. Being reprimanded by a service provider for raising a legitimate concern about a leak coming from the installation is inappropriate, especially after paying a premium price for the service. I apologized in the moment because I was shocked and caught off guard, but afterwards I was upset enough that I had my wife finish the conversation. While I appreciate the quality work of the installation team, Eduardo's unprofessional handling of the situation makes me hesitate to recommend this business.

I has a great experience with City Water Filter & Hyperbaric and I wanted to recognize the amazing…read moreteam there. Clay runs a fantastic business and clearly cares about his customers and quality of service provided. From the moment I talked to him , everything was professional , organized and welcoming. Javier and Jesse did an excellent work , they were knowledgeable , friendly and took the time to explain everything clearly . You can tell they take pride in what they do and make sure the job is done right . Jennifer was also wonderful , helpful , polite and made the scheduling and communication smooth and easy. Overall the entire team made this a very positive experience , I highly recommend City Water Filter & Hyperbaric to anyone looking for reliable service and a team that truly cares about their customers.

Very disappointed with the communication and overall service from this company. I was told one…read morething, while my tenant was given different information, which created unnecessary confusion. After the technician completed the filter service, my water filtration system was not working properly. I contacted the owner expecting them to stand behind their work and help troubleshoot the issue. Instead, without performing an official inspection of the system, I was quickly told that the resin likely needed to be replaced and was quoted approximately $500 for another service visit. My system is only about 5-6 years old, so I was concerned that such an expensive repair was being recommended without properly diagnosing the problem first. We later discovered on our own that the actual issue was that the filtration system settings had not been set correctly after the technicians changed the filters. Once the settings were corrected, the system worked. My biggest concern is the lack of communication and proper troubleshooting. Before recommending a customer spend another $500, especially immediately after your technicians serviced the system, I would expect the company to first verify that the work was completed correctly and that the system settings were properly configured. Unfortunately, based on my experience, I would not recommend this company.

De Anza Water Conditioning installed a water softening system and reverse osmosis (RO) filter…read moresystem in Spring 2026. The installation includes a 1-year service warranty, which has proven very helpful. Side note, if you add a mineral cartridge to your RO system and that RO system supplies an existing copper water/ice line to a refrigerator, be sure to have the ice line replaced with polyethylene tubing. If not, the minerals will degrade the copper ice line, resulting in leaks. Many thanks to José for the super job he did capping our old copper ice line and replacing it with under cabinet-mounted polyethylene tubing--works great, can't see the tubing, no leaks! Many thanks to Niko for resolving a problem we had with melted potassium in the reservoir tank for our softening system. Niko was very patient as he explained the problem and showed me step-by-step how to fix the issue myself if it happens again. He also tested the water until the results confirmed that the problem was resolved. Many thanks to Angel for taking service calls cheerfully and with kindness and efficiency. I really appreciate the great service my family has received from De Anza Water Conditioning. I would hire them again without reservation.

Very appreciative of De Anza Water Conditioning's responsive and quality service and their…read moretechnician Sonny Vigil's valuable expertise. Our Kinetico system was effecting a major water leak (600 gal over ~28 hours), and I tried reaching them at different numbers after hours; a representative contacted me from each of those lines and set up an appointment the following day, 8a-12p window. Our technician Sonny Vigil arrived at 9AM, very professional and respectful. He explained his triage per step, replaced parts and fixed everything up without hassle. Shared tips about the filtration system and general troubleshooting. He additionally performed a full system checkup and replaced our filters as part of the same service visit; we would've otherwise run out of potable water shortly. Serviced everything efficiently and effectively. I had originally planned to get to work in the afternoon, but everything was resolved and ready to go by 10:30AM.

About a year ago my Rheem water softener died so I decided to up my game and purchase one from the…read moreClean Water Systems because I thought they would carry a better product and I would get better service if needed than from a big box store---NOPE! First-I paid almost 3 times as much for the system than if I would have purchased one from Home Depot or Lowes. Second-The installation I had done on this new product was done by a pro and the programming of the unit went well. Third-Soon after the system was installed it began doing erratic things like regenerating at different times than the one that was set. The regeneration time was cleared and reset multiple times only to have the softener revert. Fourth-I called and Emailed the customer service rep. and he tried to correct the regeneration problem by walking me through the steps but none of those fixes worked. He then contacted the manufacturer and they responded with a new fix but that did not work either. Fourth-The owners manual is THE WORST!!! It is just a cobbled selection of random instructions, almost like you walked into the middle of a conversation and then try to understand what is the gist of that conversation. Early on when I commented on this I received a call from someone at the Clean Water Store and she wanted to know and understand how they could improve the manual. I suggested she look at how Rheem or Whirlpool or GE does it. Their instruction/owners manuals whether printed or online are clear and concise. Doing so would probably eliminate many questions and Emails to the service reps. Fifth-Here I am a year later with an outstanding service ticket. A few days ago the rep. contacted me and said he was going to close out that open ticket. I replied the manufacturer never helped us correct the regeneration problem. He stated, they never got back to him. Sixth-My impression and experience shows that once you purchase from the Clean Water Store you are on your own. The service rep. tried his best but like me he was left in the lurch. The warranty on the product from the manufacturer is worthless, it means nothing. The owners of the Clean Water Store should take heed, they can not ignore ongoing product problems that affect their customers. If they continue to not serve their customers, their customers will find a company that does. STAY WAY! You would be better off throwing your hard earned money in the street.

Order chlorinator system 3 months ago pump went out . Hooked up correctly ,in weather proof area no…read morereason for it to go bad just poorly ,cheap product for 600 plus . Called and said would send new pump . Spoke to tech and customer service and both said would send in for request to have it expedited being we were now smelling rotten eggs in home . Did not approve it and now we have to wait for a week . Called said they can't change it now that's its in route. If would of sent overnight or 2 days because of the inconvenience would of been nice being it's not our fault their system went back so quickly . Wish I just got my money back as it's cheaply made . Same item china for 100 versus 600