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    Salon Addiction

    5.0 (1 review)
    Closed Closed

    Services - Salon Addiction

    Haircut

    Makeovers

    Makeup application

    1 More Service

    Waxing

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    10 years ago

    My daughter (15 yr) went in for hair & make up for a special event. She had a ball & looked great!

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    Jennifer M.

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    Waxing The City - Big beautiful brows! No skinny brows here!

    Waxing The City

    4.7(77 reviews)
    0.6 mi
    $$

    I had a very disappointing experience during my recent appointment. The technician arrived 11…read moreminutes late and, to my memory, never introduced herself by name. When I politely asked how much longer it would be, her response was snippy and unprofessional. She even asked, "Why? Do you have somewhere else you need to be?" I explained that I had another appointment and would need to call and push it back. Her only response was an annoyed sigh. I had to decline an originally planned part of my service because the new product (an only option) used has something I'm allergic to in it. Throughout the service, she barely spoke to me and only offered to count down halfway through the wax appointment. It was more painful than usual and felt very rushed. Her overall demeanor made me feel like she was annoyed to be there--or at least annoyed to be working with me. To make matters worse, it has been two days since my appointment and I have not received any follow-up survey, which is usually standard. This is not the level of professionalism I expect, and it made the entire visit uncomfortable. I doubt I will return to this establishment and will definitely decline service from this technician.

    Surita did a wonderful job. She was quick and gentle. This was my first time back in months. I…read morehas to stop due to chemotherapy, but I have stopped my chemotherapy.

    Photos
    Waxing The City
    Waxing The City
    Waxing The City - Eye treatments can be added to any waxing service

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    Eye treatments can be added to any waxing service

    Heena Salon-Southlake - Services.

    Heena Salon-Southlake

    3.2(21 reviews)
    1.3 mi
    $

    Worst now. It used to be good but now there is this lady who has no idea about customer service. I…read morecalled them and booked an appointment. But when I reached there she said another client walked in for other services so she will have to take her first. Then what's the point of having an appointment. Don't go there ever anymore.

    I've been coming here for a while and usually have a great experience, but today I was extremely…read moredisappointed with the service. I came in to get a few services done, including my eyebrows, which I normally get waxed with regular wax. When I asked for a wax, the lady had me switch chairs and began using hard wax instead. When it came time to remove the wax, she pulled very slowly, which made it much more painful and left a lot of residue behind. I told her I didn't like that and politely asked if she could switch to the regular wax I usually use. She insisted that hard wax would give better results and continued anyway. Again, she removed the wax slowly, which ended up pulling out a noticeable chunk of my brow hair. I asked her to stop and switch the wax, but by that point, she had already thinned out my eyebrow significantly. She then started on my other brow with hard wax again, despite me repeatedly asking for regular wax. She even dropped wax directly on my brow and tugged at it as it dried, which pulled out another chunk of hair. I stopped her immediately, very upset that she had ignored my requests and damaged my eyebrows. I decided not to proceed with any other services because of how poorly this was handled. I now have uneven eyebrows with a section missing, and I'm extremely disappointed with this experience. WILL NOT BE COMING BACK!

    Photos
    Heena Salon-Southlake - The flower is atrocious, at best. And the line work is crooked and smudged.

    The flower is atrocious, at best. And the line work is crooked and smudged.

    Heena Salon-Southlake - My blood shot watery red eyes after cleansing. DO NOT RECOMMEND this place as they exfoliate your eyes there is no apology or compensation!

    My blood shot watery red eyes after cleansing. DO NOT RECOMMEND this place as they exfoliate your eyes there is no apology or compensation!

    Heena Salon-Southlake

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    Salon Addiction - hair - Updated July 2026

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