I went tomorrow bar in Greenwich Ct until it closed. Then I started going to Rye. I met the manager…read moreand she was very helpful , welcoming, friendly. Love going here for brows and lash tint, and have been going to Rur NY at least a year. Since my first visit, it hasn't been the same. After that, I caught COVID there. More recently I went in, and the two ladies ( not owner or manager) didn't even say hello or offer help. Needless to say, I had called about 5 times and no one answered so decided to drive there. No one helped when I went in. I waited for one girl as she was with someone. After couple minutes later a loud group came in and they then got serviced quickly. I left ... poor customer service. They had seen me and should have taken me first. I tried to call again later that day, still no one answers

Will never step foot in that store again. Not only do they keep you waiting but then they sneak…read moresomeone else in before you and deny it. The attitude of the entire staff is horrible. Do yourself a favor and go somewhere professional not Benefit in Rye.

I recently received my first facial from Mercedes. She was brilliant. Her service was exquisite and…read moreshe left my skin completely radiant. I highly, highly recommend going to see Mercedes if you want first class exceptional treatment for your skin!

Such a great experience. She took her time with me and she diagnosed my skin first. She didn't just…read morejump in with what might work. She focuses on my problem areas and took the opportunity to talk about healing. My reiki session was fabulous too!

Jen was amazing, she was a pro at applying the gold leaf art and the small gem for fun! Bubble bath…read moregel here. Next time we're going to get more creative

Poor service of a pedicure and manicure - I was completely rushed through it; no scrubbing of the…read morefeet (the person next to me was getting a proper scrub and massage); it was the fastest turn around I ever had for a pedicure. I really wanted to ask if that was it after literally 5 seconds of a scrub. The manicure was worse - no massage, not even a double coat (it looks like there is no color at all) and she was aggressive and made my thumbnail bed bleed with the cuticles I believe. Oh - that stung a lot and she said nothing. That is a first for me - I've never had my nails bleed or been treated so badly. From the moment I entered, this person had attitude and threw my shoes in the corner. She did not apologize and when I spoke to the manager and she requested that the person, Elaine, apologize but then there was more attitude - shocking! I have no idea why this person was in a terrible mood. I had hoped that they would make it right by offering a re-do or to give me a pedicure or pampering treatment another time for free which might have had me come back to them - but they didn't. At my request, they refunded the manicure but they lost two customers (my friend was with me). I have used them for 4 years and found them 'okay' as it's a good location and convenient for me but this is the push I needed to find somewhere else that has good service. It wasn't a good experience at all - I left quite upset and wished I hadn't entered that day. The manager said the service was still given even if the attitude was poor when I asked what she would do to make this right (she said she'd speak with Elaine afterward). However, attitude is PART of the service AND I didn't get my feet scrubbed, I didn't get the hand massage and I didn't get the second coat of varnish. The only comfort was there were two other staff who overheard the whole thing and they were supportive.

I've been coming here since December and it has been a really pleasant experience. I've had Ruby &…read moreHana and they both are very detailed oriented. The space is very clean, relaxing, lots of color choices!, and the staff is amazing and really nice. The gentleman that does the shoulder massages is GREAT! I work in sports medicine and his pressure and technique is really really good! As someone who gets their nails done every 2 weeks for many years, I find myself coming back here. I also love that you can book online. A must for myself

There is no shortage of nail places in Westchster for sure…read more And this did not stand out as a special one. I did not find it relaxing. It was a cold and stiff environment, It seems to me they charge more then ever and do less then ever. The staff are soldier like. Very expensive. Definitely did'nt leave feeling like I can't wait to go back. Or that I would recommend the place to friends and neighbors.

Been coming here for maybe 8 years or something now. I get UV gel and have now moved to powder…read more.. mine always last at least 3 weeks. Very clean and kind staff

within 4 days of my gel manicure, four of my nails have broken. i got my nails done for pride today…read moreand they are already ruined. I paid extra for the gel for it to last long... upset

This place has nice people but very bad at doing nails. Powder manicure chipped 2 says later. It's…read morea clean place but the workers are inexperienced. Powder manicure took 30 minutes which is probably why my nails chipped so fast.

Extremely clean location, with a very professional vibe. Parking is ample, and the location is…read morefairly convenient. They offer the classic manicure and pedicure, keratin treatments organic pedicures, organic waxing (tea tree wax instead of honey), uv nail extension, powder and gel manicures, lash extensions and chair and room massage. Facial care and packages look to be at reasonable price for area and service. My powder gel and pedicure were super relaxing. I'm looking forward to trying one of the organic spa pedicures which comes with snack and drinks.

I have been receiving services for over 5 years now. Their staff is top notch, they provide…read moreoutstanding service and skill. Both the spa and salon I highly recommend. Wonderful, and cheerful group of professional, they go above and beyond to make sure your experience with them EVERY time is Amazing.

I went here to see my usual nail person, Nicinha. She is amazing!…read more I also saw Eduardo for a blow dry, he was amazing giving me a brow dry with body and movement. I hate flat hair! Give both of them a try

Beautiful establishment, great services and all the employees are very well educated and extremely…read morepatient. I will recommend this spot to everyone. What a beautiful experience.

From the owner: Welcome to The Formula, where beauty is redefined from the inside out. Located at 77 Purchase…read moreStreet in Rye, New York, we are a Medical Spa that blends the art and science of beauty, offering a philosophy rooted in excellence and honesty. We believe that true transformation comes from addressing all aspects of aging, and our Combination Therapy approach ensures that every treatment plan is as unique as you are. Our commitment to authenticity means we prioritize your natural beauty, crafting results that are elegant, precise, and enduring. At The Formula, your journey to ageless beauty begins here.

The store front is a really weird split set-up. Which is okay. It's just not vey open. It seems the…read moreshop is comprised of two narrow shops put together. The music was that of something you'd get a massage to. My friend and I were getting a pedicure and manicure. The nail polish wall had all kinds of signs of up-charges for "better quality" polish. That was a sign of what's to come. The nail technician was sweet. She pointed out the different spa packages on the wall. $70 was the starting price. (For just a pedicure with callous remover, maybe some sea salt scrub. Not much you're getting added) I was kind of appalled by such a steep price. I then decided to go with just a pedicure. I cancelled my manicure. That's when I could feel the demeanor of my nail technician change. My pedicure took less than 20 minutes. She didn't really get off extra cuticles. The polish was put on really thin and I'm not too sure she even put a top coat on. She rubbed my feet for like 30 seconds each. No alarm set for time. Ran me $38 for a basic pedicure. $6 for polish removal. After tip, that was a $52 disappointing experience. My friend's dip nails turned out really pretty, but chipped after walking literally one block away.

I've been here a few times and each time just got worse. The nail technician was rude the entire…read moreappointment because while I waited for 30 minutes, she felt my previous nails should have been soaking off. Clearly, that wasn't my decision. The gel manicure is a mess, she didn't cut or clean up my cuticles, she didn't ask what shape I wanted, and the gel is all over my fingers. This cost me $60 after tip. I will not be going back.

it was fine. technician very conscientious. I think they could improve the front opposite side of…read morethings, but the technicians are always very sweet and competent. I had full leg and I really didn't feel a thing.

I've been coming here for a couple of years now because I love my waxer, but the front desk…read moreexperience is honestly terrible. If a client is 10 minutes late, their appointment gets canceled, yet clients are constantly left waiting 15-25 minutes past their scheduled time with no issue. This is not just a one time thing either. The policy clearly only applies one way. The manager was sitting at the front laughing and chatting instead of helping, which looks really unprofessional for a store front. On top of that, the girl at the front desk doesn't seem to know how to properly respond to customers or handle situations professionally. What's also frustrating is being asked if you want to switch to another waxer because your appointment is running behind. Most people book with someone specific because they're comfortable with them and trust them -- especially for a personal service that they charge alot for. That shouldn't be treated like it's no big deal. The waxers themselves may be great, but the customer service and management upfront really need improvement. 5 Stars For the waxer Shanice