1. Salon Serenity Spa

    1. Salon Serenity Spa

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    Wake Forest, NC

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    Salon Serenity Spa

    4.0 (98 reviews)
    Closed 9:00 am - 6:00 pm

    By appointment only

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    Amanda W.

    In summary: The company double dipped. This spa allowed me to pay for a service after 3 separate people prepaid for my services as a gift. The owner blamed it on the receptionist and told one of my friends that they should have coordinated with my other friends (she doesn't know them lol) to avoid the confusion. It took the owner 5 days to contact me about the issue and it was only after one of my friends called and had to give her my phone number. It's the lack of a competent system and integrity for me! So I decided to book 2 treatments for my birthday at the spa (Thursday, Aug 5). Enjoyed the spa experience for the most part. Monsoon treatment was great and the facial was cool outside of the aesthetician being a little too forceful with the extractions. So I check out and pay with my credit card. The receptionist also asked if I wanted to leave a tip; I left cash. I get home and Friend #1 asks about spa and then awkwardly asks if the receptionist told me that she paid for my monsoon treatment. I call the spa and the receptionist nonchalantly informs me that one of my services was paid for and when I asked her why didn't she tell me or give me the birthday note/card she told me, she thought that I knew. Now even if I knew, she could have told me happy birthday because you know that's what spas normally do when someone comes in for their birthday but whatever. Later that afternoon friend #2 calls and after talking with her I found out she attempted to pay for both services but one had already been paid for by Friend #1 and so she paid for the facial and left gratitity after the receptionist offered for her to cover that. *Please note the system is showing prepayments accurately in the system when Friend #2 calls. The next day at dinner, Friend #3 also tells me she paid for a facial. I called back on a Thursday and the receptionist told me the owner was unavailable and that she would contact me back. The receptionist called later and told me that I received a refund for my payment I submitted and I told her that there was still a service that has been prepaid by one of my friends that I didn't receive. She said the owner would be in contact with me on Monday. I did not hear from the owner on Monday. On Tuesday one of my friends called to get things figured out. The owner told her "mistakes happen" "we've never had this happen before" "you all should have coordinated so this didn't occur". Yes mistakes do happen, but please don't blame my amazing friends for your system not showing notes and/or your staff's incompetence. My friend told her that I hadn't spoken to her and she gave her my number and called me after they ended their call. The owner calls and was apologetic and was flooding me with the excuses. She blamed it on the new receptionist even though 2 of my friends got checked out by one receptionist and the other got checked out by a different receiptionist with a different name. The owner said she didn't have my number on file correctly and called another number and left a VM. Mind you, the receptionist I spoke with on that Thursday had my correct number to call me back. Additionally the system sent me a text confirmation for my appointment. She then tells me I have a credit left on my account. I asked her how when my friends prepaid for the services I booked. She said they actually purchased gift cards; my friends specified the service they prepaid so yeah, that sounded weird. She said "You can't prepay for a service, because what if you have to reschedule?" I didn't even go back and forth about something that literally every spa's billing system in the world can do. What annoyed me was when she took a big sigh and says, "What would you like me to do?" It's the fact that she asked that rhetorical question. She reminded me that she had been a small business owner for 7 years. I finally, just asked for the remaining credit to be refunded back to my friend. It wasn't that her team made a mistake. It was the fact that they made multiple mistakes and it took 5 days to reconcile the issue after my folks had to reach out multiple times. It's the fact that the spa's seasoned receptionist was so nonchalant about her mistakes and lack of great customer service skills. It's the fact that the owner didn't call each one of my friends and apologize. It's the fact that the owner didn't attempt to offer a free spa enhancement or treatment for the mistakes. An apology sans the monologue of excuses and a discounted or free massage was all you had to offer to make this right. It's a shame because I've had multiple folks ask about my treatments and I was ready to refer them to your spa. Actually, one of my coworkers actually did book with you all after I told them about the monsoon treatment. Had my friends never told me they purchased the services. The company would have been twice and never told me. Renee, there is no need to respond to this, you had a chance to make it right.

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    Business owner information

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    Renee D.

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    10 years ago

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    9 years ago

    Had been going to the salon for a couple of years. Though recently it was my worst wax ever!

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    10 years ago

    Very nice salon! Very tastefully decorated and offers full service. Laura Lee cut my hair and did a wonderful job!

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    11 years ago

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    11 years ago

    This salon just opened in April & Ashley was awesome. Great highlights & cut!!!! I highly recommend.

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    10 years ago

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    11 years ago

    Love this place!! Best facial ever with Brooke and best haircut experience in my 2 years in NC with Renee! My forever salon!

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    8 years ago

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    Page 3 of 3

    Ask the Community - Salon Serenity Spa

    Who would you recommend to cut my very, fine, straight hair?

    Lauralee would be a great option for you. All of our hair salon, nail salon and day spa staff is listed on our website with a current bio. (SalonSerenitySpa.com) Please call… 

    View All 2 Questions

    Review Highlights - Salon Serenity Spa

    Renee, the owner is dedicated to quality service and products- she genuinely cares about each and every guest.

    Mentioned in 26 reviews

    Read more highlights

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    Impressions Salon & Spa

    Impressions Salon & Spa

    3.8(11 reviews)
    2.3 mi
    $$$

    I had an appointment with the owner of this salon Ashley several years ago and was really put off…read moreby her condescending, nasty attitude. It was as if she was doing me a huge favor by allowing me to sit in her chair! One comment she made that springs to mind was, "while you have a lot of hair, it's *very* thin". You know, that's great you have opinions, but there's a little thing called tact and it's considered unprofessional to treat clients rudely. For the record, there is nothing "thin" about my hair which is why I was so taken aback by her catty comment. Stylists usually ask for more time because my hair is so thick and wavy. For the record, it wasn't just the one comment, it was the overall experience of making me feel uncomfortable, so much so I couldn't wait to leave. Obviously I didn't go back. Who wants to pay to be insulted? Even if she was having a bad day, I still can't imagine the owner of ANY business having such a nasty disposition toward their clients. *update* Not long ago a local hair stylist friend of mine mentioned that Impressions Salon had moved to a new location. My friend also mentioned that she knew the owner so I told her how my experience with the owner went. My friend replied, "I've known Ashley for a long time and yes she has been known to be rude to her clients. That's just how she is."

    I came to this business as I was walking around the shopping center and noticed that 20% off nail…read moreservices sign. I decided to give it a try as 1) I hadn't had my nails done in a while and 2) I had a trip coming up. I'm pretty peculiar with my nails -- they are long and I want to keep them that way -- and I was giving myself a break from using gel polish. My nail services were subpar. The experience itself was fine -- not great, but just fine. Someone asked me what I wanted to drink, and I asked "What are my options?" They replied "Water or soda". Then I asked if they had coffee, and the woman said yes. So...I'm not sure why she just told me they only had water or soda. I needed two tips put on my shorter nails because they recently broke. One of my tips broke within 5 hours. The other is so noticeable. The technician did unfortunately a really bad job at filing the tip to make it blend in with my nail. What's more, it is not fully glued onto my nail. It will likely break within the week, probably sooner. I would go back for a redo, but as I said, I wanted to give my nails a break from gel polish. I do not want them taking off my gel polish (probably by scraping it) only to weaken my nail further. That, and I live far from this salon. I'm unfortunately disappointed in the service here. I called yesterday asking to speak to a manager and was told somebody would get back to me. Nobody has gotten back to me.

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    Impressions Salon & Spa

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    Salon Serenity Spa - hair - Updated September 2026

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