My spouse bought me a $300 gift card at the end of year 2021 and I received it as a Xmas gift - during the COVID era which I was definitely more hesitant to do any sort of spa treatment. The gift card looked like a credit card and had no info on it with regard to how much was on it when it expired etc.. fast forward to beginning of 2023 (March) I remembered I had a gift card to serenity and booked a massage which I was waaay overdo for and had not gotten one in a while. My massage therapist was great and I was pleased with the massage and was already thinking this could be my new "go to" spa. I booked a 2nd appt with my therapist before checking out and then handed the woman at the desk my gift card who tells me there is $300 balance on it but I can't use it as it's apparently expired and I owe $160 for my massage. I have never been to this place and I was unaware that my gift card had expired. She informs me that I only had year to use it which I clearly had no information about nor did my gift card. Additionally a $300 Xmas present via spa treatment which I think is a pretty nice gift, the front desk woman dismissed the gift card and me as if my money was no good. I ended up paying the $160 for my treatment but walked away pretty disillusioned and knew I would need to attempt to resolve this with mgt/owner. Given the fact that the past few years have not exactly been "in person friendly" coupled with no info on the gift card i would hope that any small business owner would have some decency and extend some good will wanting to gain a new loyal customer as I was more than ready to be. I had already booked my second massage before I left my first appointment. And fyi my husband already paid this place $300 before anyone did anything. I emailed the owner a month ago and have yet to garner a email, voicemail, or text Response. I am surprised a business owner would pass up the opportunity to not only do the right thing but gain a loyal customer. $460 vs a thousand + $$ a year off of one customer? ‍ In the end I guess that was a pretty expensive one and only massage for $460. definitely not worth it. Many other places in the area to go to that not only focus on service at hand but customer service as well. read more

Had a wonderful time at Salon Serenity Spa. All of the ladies where very kind and attentive. Jordyn cut my hair and did a fantastic job. I am so content with the job she did on my hair. She was very patient and sweet and looked at all of my photos to make sure she understood what I wanted. Alex did my manicure and pedicure and she did a fantastic job as well. She is also very patient with me since I can be a bit piky at times but she was super sweet. Allison, the other nail technician, was kind and sweet too, she tried to help Alex and I find the perfect nail polish for my toenails that would match the gel polish for my hands. Front desk gal was very attentive and polite showed me around. I also met Renee, the owner of the spa, she was very nice too. The place is spectacular and high end. She has all of the high quality products. I saw they have the Moroccanoil brand for the hair and another high end hair product. They also have available Image and Glo which those are the products I use on my face, so good to know I can buy them here. The door is kept close so the can let one person at a time and the front desk gal, I forgot her name :(, she does a good job at monitoring that. I saw both of my girls disinfect their working areas after they where done with me. Clients are way separated and there is no crowding of people. Loved this place and I will certainly come back. read more

Would give this place a zero if I could... Made an appointment for Saturday, 10 am. Got a migraine, so my husband rescheduled the appointment for the next day. Came in on time, the stylist was nice, asked what I needed done, I told her, she told me what it was gonna cost, I said ok...But then in came Renee, asked what was going on, took one look, said to the stylist that even with a waiver she's not touching my hair, proceeded to tell me that I'm going bald/damaged/broken hair, and to go get a light wig for summer. Even continued to say that I had a migraine so therefore I'm on medication - what's this got to do with anything? Also made sure to bring another stylist in and told her let this be a learning lesson... except she was wrong. Let this be a learning lesson Renee, if you don't wanna do someone's hair, just say you don't know what you are doing, or just don't want to do it. Don't insult people by telling them that they are going bald, to get a wig, and that someone's on migraine medication, have a little more compassion, be more humble. Got my hair done an hr later cross town half the price NO WAIVER needed ... this isn't skydiving read more

I really dislike having to write this. I took two of my daughters for simple haircuts on Tuesday. They both had Krysten for their appointments. First, with my youngest, she had her long hair completely lobbed off, in spite of her showing Krysten a picture of how long she wanted it. Which was just past shoulder length. As if that wasn't bad enough, the cut was completely uneven, to the point of absurdity. See picture. Then with my second daughter, she also has long, thick hair and had some matting in the back. Krysten approached me to let me know she needed to give her a $55 treatment to get out the matting, which I absolutely agreed to. She was extremely condescending and accusatory during her conversation to me. She lectured me as though it was her job to do so. When she got back to my daughter after the treatment, she yanked her head constantly, again to the point where my daughter grimaced and let her know that she was hurting her. That didn't seem to make a difference. Krysten once again came out, took me out the dryer that i was under to do nothing more then lecture me again, she didn't offer any new information, she really just wanted to make us feel bad. She spoke to me in front of my daughter and it was clear that she meant to shame us. I did end up tipping her 20%, not having known the true extent of what went on with my kids in my absence, but I tipped her along with the lady who did my hair and I usually tip her 20%. Once in the car, my daughter with the matted hair explained that Krysten was very rude to her and treated her poorly. It didn't come as a surprise given the way she spoke to me. I decided to wait 24 hours before calling to speak with the manager so I could cool off. The manager Lisa called me back the next day and I explained the entire situation. I didn't yell, scream or act rudely, just master of factly gave her the facts of the experience. Honestly, I would have hoped for more empathy on her part, but she really reacted as though this was no big deal. She didn't offer to make it right in any way, only said she would be willing to have my youngest come in and have her hair evened out. My daughter refused to go back even though I told her it wouldn't be Krysten doing the fixing, I can't say I blame her. She never wanted it that short and now feels like evening it out will make it shorter, which it will. I really did like this salon and love the lady who does my hair and because of that I felt it was safe to take my girls there. Should you decide to use this salon, my advice would be to choose your stylist wisely. And just know if there is a problem, they will not bend over backwards to make it right. Unfortunate. Not good public relations for a small business. Renee (the owner) worked hard to get my youngest back in and make her hair pretty. She was happy and smiling when we left, thanks so much to Heidi who did all the cutting. Thank you both so much, that meant the world to both of us, especially with school starting this week (and her beginning of middle school). Thanks for making this a great experience. read more

Salon Serenity Spa - Hair Salons Near Me - Wake Forest, North Carolina

Wow. Never have I encountered such a "supposedly" upscale place with such poor customer service/relations. I had scheduled a hair appointment almost a month in advance, alerting the staff in my appointment notes that I have an allergy to a certain chemical commonly found in many hair products and to please check to make sure that the products being used on me would be free of this chemical. The appointment was accepted, and I received my confirmation text 24 hours before my scheduled appointment to confirm, which I did. Imagine my shock when less than 17 hours before my scheduled appointment, I received a call from the receptionist telling me my appointment would be cancelled due to this allergy. I informed her that I have had my hair done there a few times before with that caveat in my notes, and that it had never been a problem there before and I asked to speak with the owner or manager. Neither would pick up the phone to discuss with me or call me back. Now, had I cancelled within 24 hours of my appointment, my credit card would have been charged the full amount of my service, but yet they felt they could cancel within that time frame without it being a problem. Had they wanted to cancel as soon as I made my appointment or with a decent amount of advance notice so that I could make other arrangements, that would have been one thing, but to cancel the evening before a morning appointment, is totally unprofessional, inconsiderate, and just plain rude. Their charging the price of a full service if the client cancels within 24 hours while they can cancel whenever they want speaks volumes. I travel a lot and have had my hair done at many other places with this allergy request and it has never once been a problem. I have never left a negative review, but with the lack of courtesy shown at this establishment, I felt it was important to let others know. Renee, this is in response to your answer to my post. If you had taken the 5 minutes to get on the phone or call me back when you were available, you would not have had to write your rebuttal. You fail to address the fact that my appointment was made weeks in advance and cancelled at the last minute, and also that I have had services there before (with the same notes in my file!) and my allergy can and has been safely worked around. (I, too, care about my health and would not do anything to jeopardize it.) My advice to you and your staff is this: Learn to treat clients as you expect to be treated. We, too, have lives outside the salon and other commitments, meetings, appointments, etc., and cancelling a hair appointment that was made several weeks in advance (for a reason that could be worked out) on the evening before the appointment is unacceptable. The owner's refusal to pick up the phone to discuss or call back when available shows her lack of concern for anyone's time other than her own. Had she done so, a solution could have been found that would have been acceptable to both of us. The 24 hour full service cancellation fee should apply both ways, not just in the salon's favor. No great loss as far as a salon goes though - the ever changing cast of stylists were fine, but nothing special. The convenience of the location was their main draw for me. read more

Renee and her staff go above and beyond for customers. My daughter and her new husband were going to be in town for less than 24 hours. They are both are in the Army and were passing through after several long weeks in the field. I went and made arrangements for a couples massage as a surprise treat. Renee and her staff gave them such awesome treatment!! This Wake Forest business is just amazing. read more

My husband and I have been clients for two years now and love the team there! I can always count on them to give us great cuts and service and when we have any questions or concerns, they always make it right. A lovely place to get pampered! read more

This salon is a one stop shop. They offer haircuts, Mani pedis, massage, skin care etc. I came in for a haircut and Laura Lee gave me a complete tour before discussing my hair. I was very impressed with the cleanliness and layout of all the rooms and services offered. Laura Lee was delightful and I wouldn't hesitate to come back and try their other services. read more

I saw Kearsten for a haircut and hi lights. I love it!! Kearsten is really good about listening to what you like and don't like. She took that information and made a recommendation for the best cut for my hair type and face. It's one of the best haircuts I've ever had! I highly recommend Kearsten as a hair dresser. read more

Renee has truly created a magical, safe space where you can relax, be pampered and feel the heal! I just had the most luxurious pedicure at Salon Serenity Spa in Wake Forest! Allison worked her magic on my poor feet with rose essential oil wafting up to relax my mind! Beautiful environment - true serenity! Allison is gentle but applies just the right amount of pressure while massaging! She takes such care while clipping you can hardly feel her... then she begins working your tissue with expert massage skills!!! No rushing goes on here!!! Can't wait for my stylist Karen to touch up my hair in a couple more weeks!!! The best hair guru I've ever been to! Karen knows how to style YOUR hair (type/texture) to YOUR face/shape/lifestyle!!! Not just a "can hair cut"! Everyone here is so genuine and pleasant to communicate with!!! This is a real deal lady lair with fabulous flair!!! ‍ read more

Highly recommend!! Renee helped my daughter on short notice after a box dye job gone wrong over the weekend. She did a beautiful job, and we will be back! The staff was very friendly and accommodating as well. A very nice establishment! read more

Amazing service! First time to this Spa. Owner gave us a tour and checked in on us several time! They offer a wide variety of spa treatments etc! Our ladies did an amazing job! Thank you Heather & Lauralee! You ladies ROCK! Got my fiancé hooked and I will be back soon for fingers and toes! read more

ABSOLUTELY LOVE THIS PLACE. Heidi is amazing and I will forever be her client. After two visits I have never been this happy with my hair and it's now the healthiest it's ever been. They are always so sweet and pricing is very reasonable. So happy I found y'all ! read more

I moved to Wake Forest in August of 2018. I went to five different salons before finding Salon Serenity Spa! I was definitely weary with the stylist in NC. I didn't think I would ever find someone who could do my California blonde hair. After a couple of corrections due to the other stylist, Heidi was able to get me where I wanted to be! She explained everything she was doing to get me where I wanted. I love her! My hair has found a home! And, not only my hair, but my whole well being! The owner Renee' and the staff (starting with Lisa at the front desk) are just amazing! My eye brows are happy (& I don't have to drive to Benefit). My toes and nails are happy! And, I know my facial is going to be AMAZING! If you need a new home for your personal well being Salon Serenity Spa IS IT! read more

Great experience my first time here !!! I am canceling my long time massage membership at a chain business to start coming here !

This salon is really nice. The staff are great, nice and they work together. However, they did not give me the hair color i asked for. I went in for a consultation, and gave two pictures of the color i wanted. I wanted a dark root and have it ombre to an ash blonde. My expectations were that it would be more blonde than brown. During the consultation they told me that they could do it, and it would take 3 to 3.5 hours. I was excited and booked my appointment for the next day. I come in for my appointment, and the first thing that was done was they dyed my entire hair dark brown. From root to end, dark brown. I was told it was easier to weave the blonde in (even though i already had blonde at the ends that they covered up with the brown). After the stylist started weaving in blonde doing 'baby lights', the owner walked in the room and started getting on the stylist because they shouldnt have done the brown all over. First mistake- because of the way the owner got onto the stylist, and the look on her face, i started getting nervous that my hair was ruined.... i think i knew from that point I wasnt going to get the pretty color I asked for. The owner told me that it would take just a little longer than the 3 hours. (Im expecting maybe anothee hour).... Second mistake. I was quoted 3 to 3.5 hours it would take .. i was there for 6 and a half hours!! And I didnt end with the color i was expecting. At the end if the 6th hour, they asked me if i liked it... and I was honest. I do like the color, and they did a good job... but i didnt speak up and say that it wasnt what i wanted/asked for. Mainly i didnt speak up because i had already wasted my whole day there, and i just wanted to go home . .. i cried that night after i got home, because I spent $245 for it not to be what i asked for. Now, most of my review is negative, but there are positives. Renee, the owner is not going to let you leave with bad hair, my hair does look pretty. The stylist all work together, and help each other (4 stylist worked on my hair). The salon itself is gorgeous. And everyone is nice. read more

Salon Serenity Spa - (Left) color requested. (Right) color got. - Hair Salons Near Me - Wake Forest, North Carolina

Great salon in Wake Forest. Love the way they customize their services for the client. My daughter only trusts Renee as her stylist because she says Renee asks the right questions and really listens to her answers. Five stars if you receive that review from a very discerning teenager. read more

I went to see Brooklyn again on 3/30/19 for the second time and she did an outstanding job on my hair!!! It looks amazing and I have had so many complements on it and I referred all my friends to her. I will add also the first time she did my hair was great also!! I have finally found that perfect person to go to. I had a cut and highlight. She is very precise and takes her time to listen what I want. I highly recommend this place. They offer many services and it is very beautiful inside also. read more

I was looking for a great salon in the area, and I happen to read the reviews on this one. Jazlyn was my stylist, and she did an amazing and beautiful haircut. It was one of the best styles Ive ever had. Thank you Jazlyn, you'll be seeing me quite often. Cindy E. read more

I am excited to have found Serenity salon spa! From the moment I walked in I felt relaxed and welcomed. Karen was a life saver for my hair! She took the time to listen to me offered suggestions and did an outstanding job making me feel like myself again. Serenity is my new salon. Can't wait to try their other services! read more

Tried to go for pedicures at 6:15 pm on a Wednesday and they were closed. I double checked their website which stated they were open. I get staffing is hard but we won't be going back and another salon earned out business. read more

If I could leave 0 stars I absolutely would. I booked online for a fill in (I have acrylics.) I had a coworker recommend Allison for nails (this review is not for Allison) I talked to the owner over the phone and was recommended gel fill in since they don't do acrylic and that they are more durable and would be better for me. I drove half an hour there to walk in, be looked at like I was not of their standards and have her basically tell me that they could not service me because I didn't qualify for gel, after being told it would actually be better. I'm a hairdresser, I do my nails constantly and have for years. I have never been treated with as much disrespect as this place. I did not even get to talk to Allison, which was the person I came to see. My coworker that recommended her called after I was turned away very rudely and the owner disrespected her in so many ways as well. Don't waste your time like I did, or your money on an owner that has no respect read more

You will receive a 5 star spa treatment at Salon Serenity!! Looking for a new hair style, a massage, a facial, or a mani/pedi?? They do it all, and do it right. If you want to be pampered, this is your place! They were voted "Best of the Best" in 2017 and are up for it again for 2018. Renee is a hair color expert, and also the owner. She's great and can do anything you want to your hair. I did a horrible job explaining what type of cut I wanted.. and she made it look better than I imagined. Leslie is my aesthetician, and is extremely knowledgeable. I suffer from adult acne, and without her, my face would be a mess. She is in the running for best aesthetician this year and it's no surprise why. Everyone here is great, so make an appointment and prepare to feel like a rockstar by the time you leave! Side note- this is not a fake review nor do I work there lol, I'm simply a very happy customer. read more

Salon Serenity Spa - Hair Salons Near Me - Wake Forest, North Carolina

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My hair never looked better! Kearsten is awesome. She does phenomenal color and cuts. I get tons of compliments on my hair color.She is warm, friendly, and funny. I look forward to going to the salon, It is always a pleasure. Serenity is super relaxing and Kearsten always goes out of her way to make you feel special. read more

What a treat! The salon is spacious and relaxing. it would take a while to list all of their services. Check out their website: https://www.salonserenityspa.com. Renee gave me the hairstyle that I've searched after for years! She totally deserves the title of Master Stylist. Drop in and take the tour! The staff is warm, welcoming and accommodating. read more

I absolutely love Salon Serenity. Everyone is professional. The receptionist is extremely welcoming and friendly. Kendra Thomas is a exceptional hairstylist. She will give you advice on your hair care needs. She can do everything when it comes to styling relaxed, natural, straight, short, long hair. Kendra is very professional and passionate about her craft. Salon Serenity has a pleasant, serene, friendly atmosphere. The salon is spacious and clean. I was searching for a long time for the right stylist in a Grand Rapids. I was driving back and forth from GR to Flint that's where I am from to get my hair done from my long time friend and hair dresser, all that driving was to much. I had to find someone that can do my hair similar to my stylist in my hometown and I was also looking for someone who can scrub my scalp like my hairdresser in Flint and that uses the same products. I found her after going to many stylists. It is so important to have a good rapport with your stylist. Kendra makes her clients feel comfortable and beautiful. I appreciate Kendra and her staff so much. Her Husband Arsenio is a good and precise Barber who also cuts my son hair. Loyal client T.G read more

My first visit to Salon Serenity Spa and I am so impressed! Doesn't look like much from the outside and kind of tucked away but the service was fantastic and I love the layout which has private areas for each type of service. They squeezed me in last minute for a 60 swedish massage with Stacy and a mani/pedi with Naomi. Both were extremely skilled and so pleasant that I was immediately put at ease. This is officially my new go to spot. read more

Very difficult to describe my experience other than broken hearted experience. However, this place is very clean and Heidi is a very thoughtful and compassionate stylist. Would highly recommend her. read more

I've always loved how Renee has stayed on top of her education and has such passion, she always knows exactly what to do. Love her place, and the atmosphere. read more

I had the hardest time finding a great hairdresser when relocating here. Kearsten though is an absolute gem. My highlights and style are done at the utmost perfection each time. She is also funny and a great person to talk to -- I'm thrilled to have found my match! Highly recommend, Kearsten. read more

I searched for a hair salon the minute I moved to Wake Forest because I needed my hair colored every 3 weeks. Found the perfect place. This salon is professional, friendly and reasonably priced. Have been going there for almost 2 years now. Love Renee who is both my hairdresser and the owner. Highly recommend and have done so many times! read more

I just moved to the area and was nervous about finding a new salon. I came across salon serenity and spa online and decided to give it a try. Wow was I amazed by the treatment I received. Brenda gave me an amazing pedicure. She was so welcoming and easy to talk to about anything and everything. Renee, the owner did an incredible bayalage on my hair, and helped this mom of two feel young and beautiful again! Stacy, did a moroccanoil treatment on my hair, which was the absolute best. A week later and no signs of dry scalp. I look forward to my next visit to have all of the above completed again. I'm also planning a visit to see Nora for an eyebrow tint treatment. read more

I just got my hair cut and colored at Salon Serenity and Spa. It was quiet and relaxing atmosphere, and I was astonished at how many different services they offer. Each stylist has their own room, so it's quiet without a lot of salon chatter you hear elsewhere. My hair is thinning, and they were super careful about coloring it and it looks great. I plan to return and will bring my daughter with me next time. Check it out. It's a hidden gem in Wake Forest, read more

Just had a quick highlight with Laura Lee and she was amazing. She is very gentle and I felt so relaxed after she blew out my hair. The salon is also very clean and a beautiful decor. Can't wait to go back and try a facial! read more

Great place. Friendly staff, clean and bright. Very helpful. Had a Duo Delight, massage and facial. Stacy gave an amazing massage. I'd go in everyday if I could to see her. What a treat. Nora did the facial. Very knowledgeable and spent a lot of time talking about skin care and needs. Recommended some nice products to try. Love the Image foundation. As a tip-you can find some of that particular line online a bit cheaper. read more

I went to Salon Serenity Spa for the first time last week & I will be back. The Salon is just so relaxing in warm colors & smell wonderful. I got a haircut - best I have gotten in years. Go there & enjoy! read more

First visit- Heather was wonderful! I was nervous until I walked in - my new go to place and again...Heather is awesome! Love the atmosphere, made my "down time" perfect. Love what she created and booked my next appt right on the spot! Thank you! read more

First of all, I came in with my hair a mess. It was severely damaged and bleached out from box color. Heidi performed nothing short of magic. She did a full color, highlights, and a haircut. She also informed me of products she used on my hair which were also available for purchase. I felt like a new woman. My hair is healthier than it has been in years. While my hair was processing I had a Brow Wax and Tint with Caroline. She too, did an amazing job. She took time during this service to talk to me about my skin. I then scheduled a facial with her. At this appointment she gave me better information than I have recently received from a dermatologist and gave me the most amazing facial imaginable. My skin literally glowed! I couldn't stop there, I was intrigued by the lash lift and tint so I booked an appointment with Drena for this service. Can't remember the last time my lashes looked so good, no need for curling and no need for mascara! I can't say enough about the professionalism and kindness of all the staff I encountered at Salon Serenity Spa. I can't wait to try out more of the services available. If you truly want pampered Salon Serenity Spa is a MUST!! read more

Naya is absolutely phenomenal with hair. All the girls that work there are remarkable and so friendly

Great place with an awesome staff. Patrick gave me a great cut and really good color!!!!