I started as a customer at Velvet Waxing Studio several years ago, starting at the original…read moredowntown location where Tracy, the founder/owner, set the gold standard right from the start. That means A++ skill, professionalism, efficiency, and attention to detail. More recently, I've been seeing Emme at the Fitchburg location. I'll leave out the personal details of my services, but I appreciate that they work quickly, maintain truly exceptional cleanliness throughout the spaces, and are very good at reading the room--friendly enough to make you feel comfortable, but absolutely able to match the customer's preferred style. For me, that means less chit-chat and more "get down to business," especially since I go through these appointments without pain suppressants. Velvet continues to earn 5 stars.

I usually come in for a Brazilian with Whitney, who is phenomenal, but last night, my appointment…read morewas with Idalys. I was a little nervous purely because of routine and familiarity. Idalys did such an amazing job, she was great! She used a mix of hard wax and soft wax. She made the experience really comfortable and safe. The service was done after 20 minutes. My favorite thing to do every appointment is go to the bathroom and look at the new affirmation card by the light switch.

Learned about Waxing the City from a few people and I've always wanted to visit…read more Today was my first Brazilian! I was a bit nervous, but Cerologist Lisa is also bit magical, and that cancelled my fear out. Not only is she highly skilled in the removal process, but she's a cool person and brilliant conversationalist. She's an expert at skin and hair care, and handled me with kid loves. I expected some pain, but this was much better than I assumed it would be. I'm hooked! The facility is ultra clean, every staff member is super nice and professional. The first timer discount is a solid incentive to give this salon a try! Club Orange has great perks, too, if you join. Honestly, Waxing the City exceeded all of my expectations and I can't wait to go back and see Lisa in August. I recommend Waxing the City to anyone who is curious about waxing, and looking for a fun and safe environment to explore this service.

Fatima is my waxer and we chit chatted while she cleaned me up. She was very professional and fast…read moreand I'm part of the loyalty program so I got the monthly program discount. Needless to say I will be returning. Overall great experience, I have visited many other locations and this one is just in line with other wax the city's! If you want all hair gone I recommend!

Ellie has done my brows several times now and they have always turned out wonderfully…read more Brows are brows...I don't know that there's anything tricky about it. Here's where Ellie shows her amazing talent. She did my very first ever ever EVER Brazilian wax and it was amazing. She is a consummate professional, made me feel super comfortable, and I was in and out in no time with smooth and relatively pain-free results. I wouldn't go anywhere else!

Ellie is so sweet & friendly. I love going to see her to get waxed. She is quick and so easy to…read moretalk to! Love her new location. So much light and love her decor!

Had a great experience at Bodyscapes. Got a pedicure, my feet were absolutely transformed (thank…read moreyou!!). They have two chairs for pedicures, so likely possible to get one with a friend at the same time. The staff were also willing to respect my request to be masked during my appointment, and all equipment was either disposed or sanitized after my visit. My impression is they take hygiene and COVID seriously. Five stars, will definitely recommend! (One more note: free and ample street parking is a plus!)

Very welcoming and professional. Alyssa did a wonderful job, made my lashes look very natural.read more

I went to Jackie for my first ever sugar Brazilian wax and I will continue to go!…read moreShe does an amazing job and explains everything as she goes. I was comfortable and was not fazed by the waxing part. It looks and feels amazing to be completely hairless! Highly recommended! Plus she offers many other services! You can make a one stop shop at Malibu Spa & Tan and pamper yourself! Book with Jackie now! Thank You again!!!

Ashley amd Tiffany moved from Spa Serenity over to their new personal business Downtown Roots!…read moreAshley always does an amazing job with haircuts and just did some lovely color that looks fantastic. Reasonable prices, great location and a really beautiful renovation to make their new space welcoming and airy. Love the product label they've gone with. I highly recommend calling and snagging an appointment -these popuoar ladies are booking out a bit!

Tiffany is the only person I trust to do my hair. Always does an amazing job no matter what I ask…read morefor. Highly recommend Tiffany or Ashley at Downtown Roots!

Haven't gone there for a few years now. I had a wonderful hair stylist. Can't make the steep…read morestairs, sorry to say.

Outstanding service providers committed to providing quality service and a relaxing atmosphere!read more

Experience really makes a difference with Kim. She has been my gal since 2018. You won't be…read moredisappointed.

This was my first time going to Crimson salon and I have nothing but the best to say about my…read moreexperience. From the receptionists, to the consultation, and to today's hair session everyone was so kind and uplifting. My stylist, Lexi, listened to exactly what I wanted done to my hair and completely delivered on the results. I came to her with the challenge of black box dye and she was able to provide me with beautiful highlights as well as the perfect hair cut. Thank you all for a great experience! Can't wait to come back!