I used to come here and get my hair colored and cut by Lisa. She was great. I decided however to…read moretry someone new to get highlights. My hair is dark brown but I have gotten highlights successfully at Carolynes before and have been very happy with be results. I went in yesterday for some highlights and a trim. The lady messed up my hair so badly that she asked me to come back today so she could fix it. I spent a total of 8 hours at that salon and she still could not fix my hair. The horrible receptionist at the front told me it was not the hair dressers fault because since I am pregnant my hormones change my hair and it is essentially my fault and there is nothing more they could do. As I was walking out of the salon another hair dresser says "it's not that bad". Wow. That's what I want to hear! I am so disappointed. Especially after she still Charged me $60.00 for the trim! Now I am a pretty understanding person and I appreciate her trying to make it right the next day. She's only human and we don't always get it right... I get it. But I walked out of that salon after 8 hours with damaged hair that looks worse than when I initially went in. Now I need to go somewhere else and have them fix my 60.00 mistake. I will not be back there again. I am incredibly disappointed. Do your research and know what your stylist can and cannot do before you go.

Jen is amazing! She is truly an artist with nails (fingers and toes-but especially toes!). I've…read morebeen seeing her for 14 years, and her skill has only evolved with time. She is so creative and knows what will look awesome-just trust her. She'll suggest colors and patterns for you if you don't know what you want, and if you have a crazy idea she can probably do it. And she's great at incorporating rhinestones into stuff!! I am so loyal to her nail art that even though I live in NYC, land of the man/pedi combos, I almost never get my nails done here because I'd rather wait the six months until I make my semi-annual visit home to AZ. Her toenail paintings seem to last forever! Some of my favorites are watermelons (great for summer!), American Flag (complete with rhinestones, a 4th of July fave), zebra stripes, tuxedos (SO cute for formal events! and she does whatever color combo you want), and team spirit/school colors (she even begrudgingly painted my toes with U of A spirit despite her ASU allegiance!). I'm attaching a few pics of toenail art I've had done here to show just what a fabulous job Jen does. She also has a facebook page for her work (https://www.facebook.com/pages/Happy-Feet-by-Jen-at-Carolynes-Salon/133142156725918) where you can see other nail art she's done. I realize this sounds like a paid promotion for her, but honestly, Jen is just amazing. She's so easy to talk to, and so fun! I dare you to see her and NOT like her. Just try! Everyone I've referred to her over the years has nothing but raves for her. As for other services at Carolyne's, I've had my hair done by Liz and she's pretty good. I have friends who have seen other stylists there (whose names I can't remember off the top of my head) that they love, and the place is pretty big and spacious, so there are plenty of stylists to choose from! With regards to the comments on the front desk people, I understand...but we're in Scottsdale. Come on. The owner and her daughter have always been nice to me and my fam, possibly because we've been there with them for so long, but I've seen the way they act around other people and it's not anything out of the ordinary for this town. It's definitely not the worst I've seen, but just suck it up-you're in a salon in the land of pretentiousness. You'll walk out of there as gorgeous as the rest of the city and you'll forget the front desk people five minutes later anyway. Moral of the story: GO SEE JEN!!!!

Got a great color and cut with highlights from Veronica. It was a great experience! Highly…read morerecommend!

Angie goes above and beyond with her clients and precautions associated with COVID. She handles…read moreher elderly clients with gentle care while giving them a great cut & style. While you're there, make an appointment with Fay to get your nails or toes done! Highly recommend!

Cindy is the best - if you are looking for exceptional style & color, please do yourself a favor…read moreand check out this gem of a salon! So welcoming, relaxing and expert color!

Erica was so sweet and helped me at the last minute, fitting me in between other clients, and…read moreguiding me on color and cut options. My hair turned out very nicely, given it was her first time working with my hair.. would enjoy seeing what she can continue to do with more preparation and as my hair color evens out. I asked for a style change and transformed color, but because I had previously put on home color, there was only so much she could do. But I like my highlights and the refreshed style. Mahalo Erica for fitting me in!

I tried Anastasiya when I saw her post in one of my FB groups about her services and beliefs in how…read moreshe can help with your hair. We kept the same basic cut because it works for me, but she added in some layers and framing which I did not have before. I have super fine hair and with the cut she did, it looks fuller and like I actually have body now! I have receive a lot of compliments in the few days I have had the cut. I would highly recommend getting your hair cut and styled by Anastasiya!

I went to Anastasiya for a cut and color today. She did a fabulous job with covering my grays and…read more gave me the cut and style that asked for. My hair feels so soft and I love the way it looks. Thank you so much Anastasiya!

Gwen rocked my hair! Great service, transparent pricing, and most of all beautiful hair.read more

Hello, I would like to introduce myself . I am a 25 year…read moreseasoned stylist who just joined the team at Moonstone and Muro. What a great environment! I love everything about it. Definitely come check us out! Here is some of my work. I also do men's cuts, permanent jewelry and color street nails to name a few. -Sarah Biggs- #(602)501-4467- I look forward to seeing you in my chair. Give me a call.

I get my hair done by Paityn here! I just moved from Chicago and have done TONS of research on who…read moreto trust with my hair and am so happy I found her! She specializes in blondes and lived in color, and is incredible! Highly highly recommend! The vibe in here is so cute and fun they offer coffee and water and everyone is SO nice!

I went to Stylush for the first time a couple of weeks ago and have now found my "home salon" there…read morewith Meagan! She is the absolute best!!! I had never met her before my appointment and she treats each and every customer as though she's known you for a lifetime which being a new customer gave me the biggest sigh of relief. Fantastic group working there and I highly recommend them.

I was a bit hesitant based on some of the negative reviews but was pleasantly surprised that none…read moreof the concerns mentioned in the review were accurate. It was clean, tidy, and looks much better on the inside than it does on the outside. My technician and the one who greeted me were all very nice and accommodating. I had a great service with the Volcano Pedicure and would absolutely come here again.

I've been a loyal client at this salon for over a year and have always gone to the same nail tech…read more As with many nail salons, even when you have an appointment, it's pretty normal to end up waiting 15-20 minutes for the technician to finish with another client. Today I had a 3 PM appointment and simply called ahead to ask if my nail tech was running behind. I live four minutes away, so if she was delayed, I could just come a little later instead of sitting there waiting. The man at the front desk was incredibly rude and told me that if I "don't have time to wait," I should never come to the salon again, and then hung up on me. I never said I didn't have time to wait. I was simply asking if they were running behind so I could time my arrival accordingly. It's very disappointing that clients are expected to be understanding when the salon is running late, but asking for that same consideration in return is treated as a problem. After being a loyal client for over a year, the way I was spoken to was absolutely despicable. Hanging up on a client is disrespectful, unprofessional, and completely unacceptable regardless of the situation. Shame on you for treating a loyal customer this way. I will never return. ******** Your response actually confirms exactly why I called. And just to correct the record, I called at 2:44 PM, not 2:55 PM. Yes, my time is important to me, just as your technicians' time and every other client's time is important. That is exactly why I called ahead. I live four minutes away and simply wanted to know if Trinity was running behind so I could arrive accordingly instead of sitting in the salon waiting 20 minutes. I never asked anyone to stop working on another client, rush another service, or treat my time as more valuable than anyone else's. What I still do not understand is why such a simple question had to turn into this level of hostility. A professional response could have been, "She may be running a few minutes behind, but we can't give you an exact time." That would have been the end of it. Instead, you chose to tell a loyal client not to come back and hang up the phone. And now your public response is filled with sarcasm, accusations, and personal attacks. Buddy, you should not be in customer service if this is how you handle a very basic question from a client. If this is your salon, I genuinely think you have a long way to go in learning how to communicate with customers and how to de-escalate a simple situation instead of turning it into something much bigger. And if this is not your salon, I sincerely hope the owner is reading these responses, because the way you are speaking to customers publicly is doing the business no favors. At the end of the day, the issue was never about waiting a few minutes. It was about the disrespectful way you handled a simple, reasonable question. And don't worry about me finding another salon. There are plenty of great salons around, and I already got my nails done today, so we're all good.

My wife is in executive leadership and her wardrobe, shoes, hairstyle and especially her nails are…read moreimportant for her to make a good first- and subsequent impression. She rightfully depends on Jenny and Kingsley to always do their very best. They consistently DO. She has followed these outstanding partners and today she was honored to be among their first clients since founding their own service business. In addition to their professionalism and competency, they are friendly, courteous, and above all they respect the busy schedules of all their clientele. It was my pleasure meeting them personally today and seeing them in their new space. It's a pleasure making acquaintances with the people who take great care of her.

Jenny had been my nail tech nails at another salon for a year or so and now has what she well…read moredeserves - her very own salon. She is in a beautiful salon suites location near Shea/Hayden (by the Circle K) in Scottsdale and I enjoy the quiet and private atmosphere. She has a good following, for good reason, but is also offering a 20% discount for former and new clients during their first visit to the new spot. I like to support local small businesses and fortunately for me J&K is the best option for beautiful nails and pedicures anyway. Experience counts, a lot, and I doubt there is a nail process, i.e. acrylic, gel, dipping, Ombre, nail art, etc. that Jenny does not excel in.