My son lives here with his mom. One morning his car was parked on the street next to the apartment…read morebuilding. Without warning the tree fell and struck my son's car totaling it. My son is young and can't afford full coverage for his car. It wasn't raining or windy that day. The manager of this property which is managed by CTM management. Sent an email saying that they're not liable for the damage that occurred to my son's car from their tree. They also suggested that he get full coverage insurance. They also offered to take $800 off of the rent. What a joke.

Apts are remodeled and look GREAT!! Price is reasonable and manager is the best! He's very fair &…read morereasonable & does his best to make people happy. The plumbing needs an upgrade, but maintenance fixes things quickly. Super clean property!!!

Do not entertain this place as a possibility to even look at . These apartments have gone to crap…read more Gas leaks , the gates don't work , the key fobs to gates don't work , landscaping not kept up , grills out of service , electric charging stations don't work . For the amount of rent you pay go somewhere else . The owners could care less , Excel property management is the the worst .

I am a current resident at Catalina Luxury Apartments.DO NOT MOVE HERE. Excel Property Management…read moreServices has implemented short-term vacation rentals at this property. When people are on vacation, they like to turn up, so your need for sleep is irrelevant when you have to work the next morning. They do not fix anything and instead try to blame you when things break in your unit, even though they were poorly constructed, and then make you pay for repairs. All tenants complain about hot water and the water pressure and they will send a handyman instead of a plumber to fix the issue, but it's only fixed for a short period of time. Their response to repair requests is slow and inadequate. They send notices such as California Civil Code §1954 with a three-day notice and only an eight-hour window, which is not valid--realistically, these are 24-hour notices with a one-day window. When you realize the notice is invalid, they call the police to enter your unit. If that isn't unprofessional enough, they require your presence during repairs because they will lie, claiming your drain was full of hair due to negligence, even though it was clogged with black gunk, which I can prove because a handyman left water and debris all over my floor. Read Excel Property Management Yelp page. Do not move here you will regret it. All tenants are looking to move out due to the vacation rentals. This will be the worst mistake of your life if you move here, oh they also raise your rent every year.

Wanted to really like this place. Came by today around 3:17 PM for a tour. There werent a lot of…read moreparking on the main street, so we went around and found one of the gates open. Still no parking, so we went back around to park in the residential area. As we were walking to the office, the bushes were see-through, so you're able to see the front doors of the townhomes. Leasing office had the open sign up, but nobody opened the door when we rang the doorbell. Called the 833 area code number, said they weren't on site but the office should be open so they provided the 562 area code number. Called, but nobody answered. One suggestion is to put up a sign that says when you'll be back, like X minutes or X o'clock. We waited a little over 10 minutes, and left. It was really inconvenient having to drop by during business hours with nobody at the leasing office.

The apartments are beautiful, not to mention the entire complex. The lawns and gardens are always…read moremaintained beautifully. The staff are always very pleasant and helpful. The neighbors are all nice. It is a friendly place to live that is close to everything! Property Manager Carmen and Maintenance Guy Ray are very professional and prompt and friendly. I have lived here for 5 years almost.

Very nice place to live. Gated apartments. Pool, recently remodeled. Manager Veronica very…read moreinformative, always with notifications for any work being done on the property. Gives us advise on how to save energy and water. Jeremiah, our handy man is always there in case of emergencies.

Hi I have lived in this apartment complex for 20 years I get asked all the time why haven't I…read morebought a house already my youngest was born here my children went to the same elementary the same Junior high and the same high School I never left because I feel comfortable here the neighbors watch out for each other's kids my kids have grown up with a lot of children here and it's awesome to see the way they turned out as adults I have seen many managers come and go here but the current manager Veronica is the best I feel safe when she's here she keeps all the druggies out of the complex she's constantly on her security camera looking out for the best for her tenants I could honestly say she's just not my manager she's my friend

I have lived in this apartment for many years. And I've always had issues with the former manager…read moreJose who was not prompt in answering my texts and calls. I would call and call and he wouldn't answer. He used to promise me that workers would come to the apartment to fix my bathrooms and reglaze them and for weeks no one showed up. I would call him to find out but he ignored me. I am relieved that he is gone now because I believe things will be better now. I always go to Adriana for my problems regarding the apartment even before. So, I am glad that she is handling the apartment now. I also don't like the smell of the water in the laundry room. It smells bad. Also the machines eat my money and I don't get them back. But I am thankful that this apartment is so close to my sons' school. I feel at ease because I am close to them when emergency happens. I also like that the apartment is close to the shopping mall and new stores in Downey. Everything is accessible. I also appreciate the online work order procedure. Now my concerns get acted on in a timely manner.

The Florentine has the best Halloween celebrations! Every year, Adriana (manager) organizes a…read morewonderful family event for us, the tenants. Celebration includes trick or treating, music, raffles, prices, Photo Booth, food, and of course enjoying each other's company. From toddlers to teenagers, you can see all children having fun; and all parents enjoying the moment. Thank you Adriana for always going the extra mile. Best manager ever!

These apartments are a steal for the price. There is a pool, laundry, parking, and plenty of…read morestorage space inside of the apartment. For the price you are paying, it is definitely worth it. Sure, it may not be the most luxurious, but granted the accommodations at the rate you are paying, it is a steal. I only moved in a couple of months ago and was told that management was going to install new windows. It was the type of thing where I wasn't sure new windows would actually get installed, but sure enough they did install new windows! And the windows are very nice and help better insulate the apartment.

I'm sharing this so prospective residents know what our experience with management has been like…read more Incident occurred 9/4 and still no resolution. We have lived here since 2024 and were assigned a garage. After someone jumped the property gate and damaged our vehicle, we raised security concerns and were temporarily given the garage. Later, we were told that garage was needed for incoming residents and we had a new assigned carport. I explained I did not feel comfortable using an open space since there had been damaged to my car, the assistant told me she would share my feedback to the manager and the manager would get back to me but never then. Then came 2 days later then the controller for our assigned garage stopped working, and we discovered the code had been changed and our belongs had been thrown away or someone from maintenance named Andres kept them. The biggest issue was the lack of communication between management. Celina said she was not aware the garage belonged to us, while another staff member apparently believed it was vacant but if it were to be vacant why would they call us to let us know they needed it for incoming residents. Maintenance was instructed to clean it out, and some of our belongings were discarded because they were apparently mistaken for trash. We never authorized anyone to remove or dispose of our property. We were also never told to remove our belongings Trying to get the situation addressed has been extremely frustrating. The main office representatives have been disrespectful and unhelpful. We were given the supervisor Humberto's number and called approximately 20 times, leaving multiple voicemails, but never received a response. We repeatedly contacted Celina to let her know Humberto was not responding. We were told there was nothing she could do other than continue forwarding our emails to him, and that she was not the manager in charge. As residents, we expected management to know which garage was assigned to us, communicate with us before making changes, protect our belongings, and actually provide assistance when something goes wrong. I'm posting this so residents can make an informed decision. I'm also considering sharing our experience on TikTok so others can see what happened If you are considering renting here, I recommend asking detailed questions about garage assignments, security, management communication, and what happens to residents' belongings before signing..

I love my apartment! what helped me make a definite decision to move here was Gloria the property…read moremanager! She was so welcoming and helpful. She made the process so easy . I have been here going on 3 years and I have never had any problems! Anything I need worked on or tidying up they get to it right away! Oh and Arnold the property fixer upper , keeping this place looking so nice is awesome to! The building is very clean, bug free, quiet, and everyone minds their own business! So if you're looking for a great apartment to live in I highly recommend you calling today! You will find Gloria makes you feel like family and right at home!

I tried to rent here, so this review is on the leasing office…read more They almost never answer their phones. They denied my application because I apparently have "no credit," despite Experian showing me in good standing in both my credit cards. But at least they gave me my deposit back. And they are friendly when you do talk to them.

I've been a happy tenant since 2022. Alivia Apartments has been an amazing place to live at for my…read moredaughter and I. We really enjoy the amenities this place offers; a state of the art gym , a cute modern clubhouse, an outdoor patio, and pool/jacuzzi with cabanas. Truly feels like living in a mini resort. Nancy, the Alivia Apartments manager has always been on top of every request I've had. She's very friendly and respectful and super responsive, and a pleasure to have as a manager. I would recommend this place as an awesome place to live at. :)

I've been living here for a little over a year, and honestly, I can't wait to move out. The biggest…read moreissue by far is the excessive noise from neighbors that management does nothing about. While the walls here are actually well-insulated, the noise from some neighbors is so loud it feels like it's coming through the walls. The disturbances are especially unbearable at night, sometimes going on until 1-2 AM, and in the early morning hours. It's nearly impossible to get a good night's sleep. I've reached out to the leasing office multiple times about the noise, but it's like talking to a brick wall. Their response is always the same: "It's normal apartment living," with no effort made to address the issue or find a solution. I'm completely at the mercy of my neighbors' schedules, and it's incredibly frustrating to never be able to rest in my own home. Parking is another nightmare. Guest parking is extremely limited, and it's often occupied by residents who park there. As a result, guests have nowhere to park and sometimes will just park in assigned spots. I spent over a year communicating with the office to resolve this, and it took that long for them to even send the proper paperwork regarding assigned spots, leaving me unable to call a tow truck when necessary. While many of the residents here are kind and friendly, the few disruptive ones make the experience far less enjoyable. The grounds staff are wonderful and do their best, but unfortunately, the office staff are a completely different story. They're rude, hard to get ahold of, and generally unhelpful. One other thing to note--beware of any review written in October 2024. The complex was offering a cash reward raffle to residents who submitted 5-star reviews, so I would question the authenticity of some of those ratings. This is actually my second time writing this review, as the first one was mysteriously deleted. Overall, while this place has potential, the lack of noise control, parking management, and unresponsive office staff make it not worth the hassle and definitely not worth the 3k a month price.