The service department is not good here. I've had issues with tires on two vehicles and all they've done is force me to replace them and pay more. Just picked up my Mustang and it was covered in bird droppings when I left it there completely clean. read more

On April 7, 2025 we had the most annoying sales person at San Tan Ford. Before we talk to anyone my wife and I would like to have some private time to talk about a vehicle we like. We couldnt have that time because the sale person we dealt with was bent down looking through the window listening to us talk privately about the car. Once we got out he told us that we know our stuff about the car and that he wasnt eavesdropping. Then how do you know I know my stuff about the car?!! We then went outside to take a look at the electric vehicle. He listened to how my wife is going to use the car and stated the 250 range car would be great for her. My wife and I decided to look at extended range vehicle. He stated that it will be $4000 more and is an extra 70 miles worth the price. When you put it that way then not really however we had our hearts set on the extended range battery. He proceeded to tell us that its not what she needs. At this point in my mind I was thinking, Im the only one on this planet that knows BEST what my wife wants and needs. We went inside and sat down while he consulted the supervisor on the price of the vehicle. He came back and stated that its only $1500 more for the extended range, but again he feels my wife would be happy with the 250 range. While going back and forth with the negotiations we finnally stated we want to price the 320 range vehicle. He conveniently came back and told us they dont have the colour we want in inventory. So we asked for black, and once again conveniently there was no black one either, and that the 250 range will be fine for what we need. While the supervisor was working out the numbers i had a side bar with him and told straight we want the 320 extended range thank you. He told us that there isnt a vehicle on the lot in the colour we want in extended range and AGAIN said the 250 would work for us. We had enough, shook hands and left. This sales person was SUPER annoying and was getting on our nerves trying to push us into getting a vehicle that was on the lot instead of listening to what we want and later regretting it. OMG this man turned us off from ever going back to San Tan Ford. Get this everyone. My wife and I went to Earnhardt Ford on Orchid Ln in Chandler. We got the 320 extended range in the colour we want upgraded electronic trim package and got a better trade in value for the car we were trading for approximately $150 less than the monthly payments San Tan quoted us at. my friends love it and clearly Im going to be recommending them to deal with the sale person we dealt with. He was completely the opposite of the annoying sales person at San Tan Ford read more

I bought my Mustang there in 2011 and have all my service done there, place is clean, staff friendly, can't say a dealer is ever cheap, but I'm happy going there read more

Buyer beware.....SanTan Ford does not honor the prices they list online for vehicles. They are super slimy and add hidden costs when you show up with the online quote that their website gives you. Do not give them your business! read more

Zero stars. Reached to online sales team after seeing a vehicle on a third party advertisement. I made an appointment to go see it In person with Alejandro/Alex and again a second time for test drive with my husband, the second appointment to meet with Alex he was unresponsive to my confirmation earlier in the day and just prior to the appointment time sent a text saying he was passing me to his sales partner who would be able to help me in his absence due to needing to deliver a car to someone else during my appointment time. My husband and I didn't see the message until we arrived and were greeted by his colleague who said he had no information on the car but was just asked to have us test drive it. He couldn't answer any questions and ultimately I decided I wouldn't be moving forward with the sale until Alex were able to provide answers to the questions I had asked him the day prior. I messaged and called Alex/Alejandro the following day letting him know I was motivated to buy the car and needed him to get hs more information regarding the sale. He told me he'd have it to me within a couple hours and then never followed up or responded, to my text later that day. It wasn't until I called the dealership multiple times to be transferred to his direct line until he answered. He then said he hadn't heard back from his sales manager and would follow-up... it was late in the day at this point and I didn't receive the sales write up until the following day. He refused to negotiate after giving me the online advertised price which was lower than the sticker price ..I'm not an idiot but he sure treated me like one. He incessantly interrupted me, his speech was rushed and tone was irritated for each question or push I made on their ridiculously inflated dealer add ons. At one point I had to stop him to let him know he kept interrupting and I would like to finish my sentences, he immediately told me "well we're lightyears away from each other on price so good luck on your vehicle search" and Hung up on! I couldn't believe it... I waited over a month to write this review as I believe it's important to reflect and allow the opportunity for a business to make it right or own their mistake- yet when I received a follow up text about my appointments we made from his sales manager, who I'm sure was just hoping I was still in the market to purchase a vehicle, I was left on read when I told them about my Terrible experience. Photos of the text response in photos read more

San Tan Ford - Auto Repair Near Me - Gilbert, Arizona

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Buyer beware/ service beware Terrible company! Beware of this scam company! Long story short, I bought my truck brand new from them in 2020, it's 2024 and I've had my vehicle serviced every 5k-7k mileage. They charged me for the "works" and I paid it everything, come to find out they haven't been rotating my tires and now the fronts are wore way more than the rears! I have all service paper work in my file cabinet and they didn't tell me they didn't rotate my tires, still charged me for it, and in the back of the paper work in small letters they put, Did not rotate tires multiple times and no one said anything! I bought these tires new from them in 2022-2023, and an alignment! On another note they don't follow Ford protocol on service! Had them service the transfer case and didn't replace seal on drain plug and left all the residue on the transfer case! Also they did their multiple point inspection on my vehicle and decided to rip off the remaining windshield wiper, which still worked and was only tore about 6" at the time of drop off, just trying to get me to purchase their outrageously priced windshield wipers! Plus they said I need rear brakes and rotors, which was Far from the truth! Buyer beware/ service beware! read more

What a great service to offer! My husband recently died unexpectedly and he was the one who usually took care of our cars. I was relieved to find this service where they actually come to your home. Gavin was the mechanic who came and he was respectful, friendly and efficient. He carefully explained his findings for both cars and answered my questions since this is all new too me. It is greatly appreciated and I will definitely be using this service again! read more

I ordered a car here and they placed the order wrong. Luckily I had taken a picture of the completed order with my cell phone to prove it. We shall see how they fare in the near future as I deal with them. read more

San Tan Ford - Auto Repair Near Me - Gilbert, Arizona

Everything you hate about a car shopping experience in one spot. I popped in on a weekday to look at a Maverick. There was a group of maybe 8 sales people lurking by the customer spots waiting to swarm. The one I talked to didn't know their inventory. She said they didn't have any of the trim level I was looking for in stock even though the website said they had several. She asked for my price range and then proceeded to show me models $10k over what I told her. When I told her I wasn't buying today and was just starting to shop, her attitude became very poor. I came in the middle of a weekday so as to not waste anyone's time, but was treated as if I was anyway. If I do decide to buy the Ford, I'll drive somewhere else. read more

This was one of the stranger experience for a dealership when it came to the sales department and that's the main reason we chose not to purchase a new truck from this location. First of all there selection was next to none when it came to what our expectations were for the F250. Second an older gentlemen who worked in the sales department who was showing us different trucks couldn't seem to answer any questions we had when it came to incentives or trade in yet he told us that he had been selling cars for over 40 years? Hmm very strange. Then he couldn't remember what he had said from 15 minutes earlier lol so bu then we both decided that San Tan Ford didn't deserve our business and we'll look elsewhere. read more

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Totally rude and unreliable. I had called the day before and was told to come in the next morning for guaranteed same-day service. I show up the next morning and was told that no one had told me that as the "whole team knows" they're backed up for a diagnostic. I drove 25 minutes to get here and was immediately turned away as I can't leave my car here for 3-4 days for a simple diagnostic. I would have never wasted my time coming here had I known. Communication is key to efficient business practice. read more

The worst car shopping experience I've ever had. I popped in to check out the new trucks and went on a quick test drive. I was about to leave and the salesman asked me if I would just wait for him to bring me his business card. I said ok. I waited in my truck for about ten minutes which in thought was strange. He returned not with his business card but with the rudest car sales manager named Cameron Miller. He walked straight up to my window without smiling or introducing himself he said "So you're just going to come in and joy ride our truck and not buy one?" I said I liked the truck but I'd like to have my wife see it also. He said "What's not to like" very rudely. This guy needs to go to management school and learn how to talk to customers. I've purchased two vehicles from this dealership years ago but something has changed. I will never set foot on that property again. read more

Beware the extra $50 charge for "shop supplies" they're going to add to your bill. They tack this on for absolutely nothing. You pay plenty in the oil change to cover a shop rag and a paper floor mat. This is a confiscatory charge that they will not remove. I think it's bad business. They tell you about increased costs, etc. but those cost increases are already baked into the service price increases. Beware. San Tan Ford will gouge you for an extra $50. read more

Well this place went to shit! I've been doing business here since 2012, buying vehicles and sending family and friends in to purchase their vehicles here also. This won't be the case anymore. Apparently they have decided to drop customer service and instead prefer an aggressive approach and if you don't accept their offer, they flip the script and loose their minds. I said I didn't feel they tried very hard to make a deal, especially for a customer that has continued a relationship for so long and in truth saying I felt the offer was bullshit. So apparently that merits their desk manager named Brian Huglin to come busting out the doors as I was leaving acting like a thug trying to intimidate me getting in my face with his arms crossed asking if I have a problem. Real tough guy behavior from someone who was so nervous he was shaking. Bet he spends time every day practicing in the mirror. I had been saying goodbye to my salesman Larry Parker, the only one there who treated me like a person, when this punk tries his thug tactics. I kept my composure asking Larry if this guy is for real and Brian says you bet I'm real, standing here in front of you. I told him that I was gonna walk away before something happens that we both regret. What this clown was trying to accomplish, I will never know. But what he did accomplish was loosing a longtime customer and gaining all the wrong type of attention. Great job Brian!!! Your boss should be so proud of you. I called the dealership after this and asked for the GM or owner to call me and they apparently don't care and are obviously ok with the gestapo tactics as they haven't reached out. I'm actually really sorry for all the people who have to work with this "Manager". I could see on Larry's face that he was embarrassed by his manager's actions. San Tan Ford really needs to get rid of this guy. read more

BAIT & SWITCH!! John Dye is your typical, sleazy conman, car salesman. San Tan listed a 2018 F-150 King Ranch on Autotrader and the Santan website for $49,987. When I got the deal paperwork, John Dye added $2,293 to the vehicle price. When I questioned this added charge, he told me it was added items on the vehicle that he cannot remove...scam stuff like VIN window etching, etc. When asked how he could list one price for the vehicle and then add to the price for items already on the vehicle, that he says can't be removed, he couldn't give me a straight answer. This is a classic bait and switch scam. Advertise a good price with no intention of selling the vehicle at that price. It's sleazy and it's illegal. When I sent him the Arizona Consumer Protection Law, they quickly changed the price of the vehicle to reflect the "real" price instead of their bogus "sale" price. I'm a retired police detective, having worked years in both homicide and fraud / financial crimes. I've seen my share of scammers and John Dye is a classic conman. Arizona Consumer Protection Law: Consumer fraud, as defined by Arizona law, is any deception, unfair act or practice, false statement, false pretense, false promise or misrepresentation made by a seller or advertiser of merchandise. In addition, concealment, suppression or failure to disclose a material fact may be consumer fraud if it is done with the intent that others rely on such concealment, suppression or nondisclosure. Merchandise may include any objects, wares, goods, commodities, intangibles, real estate or services. read more

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As a resent customer who bought a ca n and three weeks later was told a nail in my tire was not repairable because "they were high performance tires". Flat cost me new tire 175, dollars. When checking with Discount Tire was told it could have been repaired and mt Dunlop tires were no high performance. So beware they will delete this . Record all conversations, my next call will be Chanel #5 tv To make known how they scam customers, JOHN MAZZOLI read more

After negotiating for a couple days with Eli and Roberto at the dealership for a Ford F150 lightening I was told that we were able to get the payment and price that I wanted. I drove to the dealership and sat in the lobby for over an hour before deciding to leave. To be told the following day that the payment would be substantially higher than what was promised. The sales reps acknowledged the oversight due to learning the new incentive being offered and system issues but I wouldn't feel comfortable working with a company that feels like they use bait and switch tactics. My final straw was when Eli required me to leave a positive review in order to receive the deal that was offered, which was still 50/month higher than what brought me into that dealership under false pretenses. read more

I would like to follow up on this review.... I was definitely not happy with my experience initially but i would like to report that the service manager Mike reached out to me on behalf of the owner. They were very kind and respectful and wanted to make things right. I really respect a business that takes ownership even though they were not involved in the situation they handled it with class. I will definitely give them another chance because of this service manager Mike Peek and the owner of San Tan Ford. Thank you!! read more

EXTREMELY SHADY & UNPROFESSIONAL!!!! Do NOT, I repeat DO NOTTTT go here!! Literally any other dealership will be better than them, I PROMISE!! If I could give below 1 star, I would. Went in to buy a truck, got APPROVED, came back the next day to PICK IT UP because it was a DONE DEAL & was told I wasn't approved & was told to leave by the little manager. HORRIBLE customer service & was extremely shady from the moment we walked in. SAVE YOUR TIME & DO NOT GO HERE!!!! read more

Came here in search of a car and unfortunately I didn't find anything in my price range/budget...but...I made a new friend in the Internet Sales Manager Bob K. He went above and beyond for me in a valiant search for the right automobile & because it just wasn't able to happen, He refunded my down payment back to me. He really made the car search experience awesome despite the unfortunate outcome. I do highly recommend him for your car shopping experience. He truly is a class act & goes the extra mile for his customers. read more

Follow up on my previous post regarding Santan Ford committing odometer fraud. After more than a dozen hours on the phone between Santan Ford and Ford, Santan has refused to accept responsibility...they won't even concede to making a mistake...because it wasn't a mistake. SANTAN FORD COMMITS ODOMETER FRAUD. They are liars and thieves. They know EXACTLY what they're doing...lying, stealing and committing odometer fraud. Formal complaints have been sent out...AG, BBB, Ford, and every TV station in Arizona. We've also escalated the complaint with Ford. They screwed with the wrong consumer. read more

Zero stars if possible. On 3/5/24 I called in to see if it was possible for a walk in service, and I was welcomed with open arms. I came in to change my driver side headlight bulb, and for a replacement door handle, easy peasy. I was promised that the service team would have this done in 3-4 days, which was perfect timing since I was out of town for a trip so we shook hands and turned in my keys. The 5th day rolls around, which is Sunday 3/10/24 and I never received any update or feedback about the status of my vehicle. It is now the 6th day, Monday 3/11/24 and I still had not received any notification about my vehicle. I called in and was told by Mike the manager who investigated the reason and found out that there was a delay but he let me know that I would receive my car the next day. The next day rolls around which is now Tuesday 3/12/24, and still I had no call, text or email update about my service. I had to pry and reach out, calling yet again with nobody picking up the phone, and so I had no choice but to leave a voicemail. I received no feedback whatsoever. It's the end of the day, I still heard nothing back at all and again I called to speak to Mike the manager, who I nicely addressed my concerns. I even apologized for my tone, my frustration, and instead of getting any sympathy, some sort of comfort or relief, I was told by Mike that he knows nothing of this situation and that he will have Jesus Diaz contact me. That is not what a customer wants to hear.. At this point I said to Mike that I'm willing to pay even the ridiculous service pricing because I urgently need my vehicle to commute to work. Now it's costing me even more to get to work! Not once was I offered to rectify their mistake, no discount, or any remedy as the paying customer. This was absolutely the most garbage customer service I have ever received in my life and how I'm supposed to accept this mistreatment, be under valued, and poorly treated as just another transaction. Update: It is now the 8th day, I was told by Mike that my car would be available Wednesday morning 3/13/24. I had left a text message the night before, requesting that my vehicle be delivered to me as part of your mobile service and consolation for the inconvenience since I never received a call from Jesus Diaz the night prior to address my concerns, but he was willing enough to text me with my out the door price of $876.60 on the service for a headlight bulb and a door handle. Then when I tried to reply back to the text, I was blocked from replying when I tried to leave messages out to the phone numbers (480) 237-2003 and (866) 540-6289. My message was: "Since I cannot have my vehicle until tomorrow morning, I will need it to be dropped off to me asap! Please schedule the delivery to my work address, and this is my personal cell phone number, feel free to contact as needed." Still, I did not receive a call to address my concerns or any reach outs except getting a text message at 12:59pm with the following: "Aaron, we want to let you know that your car is ready for pickup! Jesus. San Tan Ford" It wasn't until 5:15pm that I was able to be dropped off by my wife just to pick up my vehicle where I spoke to Mike Martin about my experience and thanked him for being a soundboard. I even apologized to the service clerk Olivia who helped me with the pickup transaction and how she had to hear my story. You would think after all this, I would receive a car wash or complimentary car detailing for keeping my car for 8 days! I know at least other dealerships where I owned previous cars, that it was the standard. Never was I apologized to even though I did. Not once was I given any consolation, discount, or remedy. It seems like at San Tan Ford, everyone couldn't care less and yet the slogan says "It's All About You"! I am so traumatized by this experience and I can't even look at Ford the same any more. By the way my vehicle runs perfect, but it looks like the service people need some maintenance. read more

Went in to look at a used 2023 Maverick (with a $32k window sticker price from the original sale), the sales puppets kept try to sell it with not only $3,600 of a dealership add-on scams of a Desert Pkg, Lo Jack, Nitrogen tire fill and other crap but a $5k market add-on also !!! So a used, originally new 32K, truck was being pushed for a price of $40k !! So we walked as any sane person should !! This is why your ratings are SO BAD WAKE UP SAN TAN FORD. read more

Best Truck buying experience. Everyone was very friendly and helpful. I didn't feel pressured at all. The sales manager and Finance Manager where very straightforward, didn't play games, and showed me all the numbers. They where able to negotiate a good deal on the truck I wanted. read more

Again why the dealer model needs to go away for good!!! I have purchased 55 cars in 30 years, most in the last 13 years outside of the traditional dealer network. Here is my experience with this place (Interestingly the owner Tim Hovic sits atop of the Ford Dealer Council) I guess he has some work to do with his team in basic customer service etiquette with a customer who buys a lot, and has a very high demand car on trade.. Okay, so a friend of mine traded in his 2021 Rapid Red Mustang Mach E GTPE for his previous ordered 2021 Mustang Mach E GT (non PE) I am very aware of what they gave him, which is fine and up to him.. So immediately as he posts the car is available at San Tan, I reach out with a BOT first, then Moe Faragallah responds with an email from San Tan. I indicated I have a 2021 Mustang Mach E GT (non PE) 2400 miles, that I may be interested in trading on that GTPE in stock.. I asked what the price was, what their OTD costs are, before I get a value on mine. I have spent millions on cars, and always do my due diligence first, so their time and my time is not wasted. Immediately he said it's sold. Hmm, I found that strange, so I reached out with another email and it's been available, and has pics now online, priced at $12k more than trade, before all their "options" and fees (BTW the options were previously installed by owner) anywho.. so I email back, asking why is he playing games? He was going to get back to me and never did, then makes up a story, that the car had to go for an inspection, but forgot he already lied to me and said it was sold. Do yourself a favor, and avoid these Stealership clowns. My experience outside the dealers are so much better, with no games from inexperienced, ignorant sales people.. This model is dying, Ford hates the markup games all these guys are doing, and so direct sales will be the future with service centers.. Time is running out! Which is a GREAT thing for the consumer. read more

I want to give Car Salesman Mallory a Big shot out for helping us find our daughter her first lil dream car. Very kind and knowledgeable, and got us in n out in a respectable time frame. I will definitely be back here to see Mallory when my youngest daughter is ready to step up. Thank you! read more

Our 2018 F-150 required some repairs before our extended warranty expired. This is the first AZ service since moving from the PNW. Eric Thompson was our service advisor. He communicated often, keeping us in the loop while he submitted warranty coverage requests for our failing transmission and sunroof. All work was covered by the extended warranty that cost us 4K. Fully we received $19,850 in repairs, and San Tan performed flawlessly in their repairs, communication and Eric went to bat for us with the warranty company ensuring our out of pocket expenses were minimized. Many Thanks for the 5-Star Service read more

This is my second bad experience with working with this dealership. They are yet another dealer falsely advertising vehicles at msrp and the adding a markup for being a specialty vehicle. A Mustang Mach 1 is in no way a rare specialty vehicle. Also if that is truly what they believe the price show be listed a "call for pricing " and not msrp. They also add nearly $3k in protection items. Do your self a favor and find a dealer that does not use these tactics and have the real price up front. Additional they try to justify throwing my tax savings away from my trade to cover the market adjustment. Again avoid San Tan Ford. read more

Asked for someone to run numbers for me bc I wanted to buy a truck and no one seemed like they wanted to help. After an hour of waiting they said they would call and never did. Now own a brand new Kia bc they provided AMAZING CUSTOMER SERVICE !!! read more

Thank you Moe and Abe for hooking me up with my new explorer! As a former car sales-finance manager, you guys completely exceeded my expectations with your customer service. Highly recommend both of you! read more

San Tan Ford - Auto Repair Near Me - Gilbert, Arizona

I read a lot of negative reviews, but I had a great experience with the service department! I had to tow my expedition to the dealership from home because of a bad fuel pump that almost left my family and I stranded. They were attentive, quick to respond to my needs, and exceeded my expectations when it came to fixing the problem! I would use their service department again (I can't speak to the sales department). read more

I purchased a 2022 Ford Edge ST in November 2022. Five months later, San Tan Ford is denying that a repair that is going to cost in excess of $700 is under warranty. They say it is because it is due to impact damage; however, I have been the only driver of the vehicle since it's purchase, and there have been no accidents or other impacts (curbs, etc.). The vehicle was a "manager's special" used at promotional events with a few thousand miles before purchase, and any impact damage likely occurred before purchase. San Tan Ford does not stand behind its product. I will not purchase another vehicle here or from Ford, and I would recommend thinking twice before you do. EDIT: After a significant amount of effort and posting this review, San Tan Ford took the corrective action that they should have taken in the first place. I am pleased with the outcome but very disappointed in the process. Because I purchased the car about six months ago, I will still have it for some time now. I am cautiously optimistic that I will have better experiences moving forward. read more

Our salesperson was helpful until we went to drive a brand new vehicle that had no gas in it. I'm not kidding, Zero miles until empty registered on the dash. When this was mentioned to him.."hey there, car says it has no gas...". He responded with a "your fine, you have reserve" . Reserve-lol. 1- mile of fuel does not make me feel Comfortable read more

Great overall service but the dealer add-ons when purchasing a new car are just vailed up charges for nonsense stuff on your new ride. Just call it what it is. " I'm so glad I had my windows etched" or "it's wonderful having nitrogen in my tires." Said no one ever. Then added some nonsense GPS baloney. The car was for my daughter so I went ahead and bit the bullet. Perfect example of walking out of a dealership feeling I've been taken on a bullshit ride. read more

This dealership has ruined my love for Ford. They are poor at coordinating warranty work. Slow to get parts, and downright rude. My F350 has been in their shop for more than 100 days in 5 years. Mostly because they continuosly failed to fix it right the first time. I highly recommend you take your business somewhere else. Management and supervisors lack basic customer service skills. Very disappointing. Ford should reconsider this dealership arrangement. Will never do business with them again. Paid my $2900 for repairs covered under warranty and ran. Total scam. read more

Brought my car in at 7am for recall notice. Called them at 1115 to see what was going on, and was on hold over 5 min. No one answered. At 1204 got text about needing battery replaced. Still no call from service. Called them again, no service person answered. Husband finally made 2 more calls and someone answered. Went to pick up car, no service person went over anything they did to my truck. Then in109 degrees, I had to hike across the parking lot to find my truck. No courtesy to at least bring it to the service doors for me. San Tan Ford never ceases to be the worst place to take your vehicle to!! Never never again!!! read more

My experience with San Tan Ford unfortunately hasn't been the best. When I first purchased my truck, there was a chip out of the paint on the door handle. They said they would have it fixed and to bring it back in. Brought the truck back on a scheduled visit which was after the first 500 miles. There was already a recall which happens, but they also notified me that the break lines needs to be repaired since weee almost rubbed through. So they kept the truck until it was fixed. A few days, during the service I asked them while they had it to just repair the chip since would have it a few days. They said they would add it to the work order. Needless to say upon picking my truck up it wasn't done. Asked them why and they stated was a mix up between paperwork and they and it wasn't actually added to the work order. Told me I could drop it back off only on a Friday for a hat type of work since didn't get it done. Second experience was today. Noticed a plastic piece on the roof that runs down the side was broken where the screw holds it down. Since am at 39k miles brought it in to see if they can complete it under warranty. Since I Just received the email about extending the warranty. Seen 36k miles for the ford F250. So brought it straight down since barely over 3k miles to see if wools work with me on it. Was told no your out of the warranty and will be $700 plus labor and taxes. Said there is nothing that can be done since past the warranty and will be the $700. Said if I wanted it done to go inside and let the glass people know. Then walked away. Needless to say with this experience will be the last time I buy or send anyone to ford. Sad part is over the years I have purchased a ford ranger, mustang, two F-150s, Explorer, and the F250. So much for being a loyal customer to Ford all my life. Worst part is I ode was getting ready to look at getting a new car. This is making it easier to check them off the list of visits. Attached is the $700 part they are charging to fix. read more

San Tan Ford - $700 Plastic trim piece. - Auto Repair Near Me - Gilbert, Arizona

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A couple of weeks ago when I got in my Ford F150 truck at work to go home, I started my truck and the parking brake light came on and an error message displayed in the dash. The error message said "PARKING BREAK MALFUNCTION, SERVICE VEHICLE NOW" and then the parking brake engaged and locked on its own. I kept messing with the parking brake switch in my truck and finally got the brake to release however the error message and the parking light stayed on. I started driving my vehicle home with both lights on. During my drive home both the error message and the light finally went off. A week later while I was driving on the freeway to work, the parking break malfunction error message and the parking break light came back on, as I was driving my truck on the freeway. I braced myself for the emergency brakes to engage but they never did. Eric Thompson is the sales advisor and came across as having an attitude and immediately told me that my 2017 Ford F150 does not have a recall on the parking break malfunction based on the VIN. I told him that I looked it up online prior to making my appointment and this is why the appointment was made and this is why I am here. Bottom line is that Eric Thompson told me that there is no recall for my truck and that I will need to pay all expenses for a diagnostics and the repairs. Ford has a recall for the Parking break malfunction for ford 150's. In regards of my truck being on the recall list or not. My truck is experiencing the same malfunctions as the Ford F150s that are on the list. Ford needs to honor this and fix this major safety issue. Ford is clearly aware of this problem, Clearly! Ford needs to fix this problem, NOW! read more

You know how car dealers get a bad rap? Well, my experience at San Tan Ford not only reinforced the bad rap, it makes me question the integrity of the dealership as a whole. TLDR: here's what happened on my recent visit, which was less than an hour ago. We arrived at the dealership to meet with the sales representative who we'd talked to on the phone and my wife spent time talking to yesterday. What brought us in was the internet advertised price, we had the ad with us. When we got there the price had jumped up by $4,240 from the advertised price. Now let's go back to the prior day. When my wife arrived at the dealership no one could find the vehicle. They searched the lot and discovered it was in detailing and she couldn't see it. She did "see it" on a rack in the service bay. The sales rep tried to explain that it was listed before it was Certified Pre-Owned and the dealership had done a bunch of things to warrant this new, higher price. I said, "what brought us in was the advertised price" and was told that price was before the dealership did "all the valuable add-ons". The add-ons included: Desert Protection Package GPS (subscription to track the vehicle) Window Etched Serial Numbers Window Tint Door Edge Guards Paint & Fabric Protection 7-year, 100,000 Mile Warranty After presenting the new best price and the reason why the price jumped, the manager came over to play the "what price has us shaking hands game", a game I simply won't play. I told him we didn't come here for the new price, we came for the advertised price and that the jump in price put it out of budget. They could have had this car sold today, but here's where our confidence went south and we walked out the door. I asked to see the work the dealer had done, the print out of ALL the above mentioned add-ons. I wanted to see the records since dealerships keep meticulous records of all work done to a vehicle. After a few minutes our rep came back with 6 sheets of papers from the service work done on the vehicle. They did a 172 point inspection, replaced 2 leaky shocks, covered under Ford's warranty since the vehicle only had 3,000 miles on it, but couldn't show ANY of the above mentioned add-ons, except for the GPS. I asked to see the work orders and he did everything in his power to keep them in his possession, I never did get a hold of them, instead he pointed and showed me all the valuable work that had been done. That work amounted to installing a useless GPS system and replacing 2-leaky shocks, that was it. The reality is, none of these items were done at San Tan Ford because they had ZERO documentation of the work. These were already a part of the vehicle. They wanted $4,240 more in their pocket, that's it. In my opinion San Tan Ford lacks integrity, they are dishonest, and play the games that give car dealers that reputation, a reputation San Tan Ford deserves. In less than 24-hours we went from happy to have found a great vehicle at the right price, to completely disgusted and mistrusting of the dealership. read more

San Tan Ford - Auto Repair Near Me - Gilbert, Arizona

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Very rude customer service. I called because I am looking into purchasing another vehicle and as soon as I said I was browsing/looking into my options, I was hung up on. I definitely will not be buying my vehicle from here. read more