Really bad experience, management is very unethical. We bought a car there under the pretense that it was equipped with a key fob system, they even gave two key fobs. They never worked so we figured they just needed to be reprogrammed so we took them and the car to the dealer to program them. Turns out the fob receiver had been removed from the vehicle before we bought it. They wouldn't put it back in unless we paid the regular part price and labor, $199. Classy. read more

I have bought Kia Care's from sands in surprise Az but never again . this time we had a bad time high pressure and they told us when we leased our Kia that at the end of that lease we could turn it in , buy it, or trade for another lease when we did to lease another the payment s were going to double we should have left and went to another dealer . our salesman told us that we could get the 2017 Kia shortage in our choice v colors and if they did not have it on the lot they would get it will they wouldn't we will never go back there again and I will tell everyone I know to do the same . read more

***Update 9/9/17*** After reading our reviews and a BBB complaint filed, the sales manager at Sands Kia contact my husband and I. He apologized and explained that the whole issue was a miscommunication. He took full responsibility and promised to do what he could to fix the situation. I will concede that their apology seemed sincere and their explanation of what happened is plausible and not a deliberate attempt to cheat us. We ended up finding a car that we are satisfied with. I think we found a win-win for all involved. I will close the BBB complaint and I am updating my reviews. I upgraded from one star to 3 mostly because though they did the right thing by us, they (either someone at Sands Kia or Sands Chevrolet lied about the car being unsafe to sell to us and it took an entire week, 6 bad internet reviews and two complaints filed to the BBB before acting. read more

Sands Kia has very poor customer service and make promises to get you to make a deal and then go back on their word. The Internet manager promised to throw in All Weather Mats to close the deal when I purchased a 2016 Kia Soul. A promise to deliver was signed by myself and the manager. After 1 month passed I still had not received the floor mats so I emailed the Internet Manager. She acknowledged that they were promised and apologized for the delay and promised to resolve this ASAP. After 2 months of not receiving the floor mats, I received a letter from the Internet Sales Manager informing me that unfortunately, Sands Kia does not honor verbal agreements! This is after I sent him all email correspondence from myself and Kia Management acknowledging our written agreement! This is my third purchase of a new Kia vehicle in 3 years, and they are going to squabble over floor mats?! Not to mention, breaking a binding contract and comprising their reputation. I will continue to be a loyal Kia customer, just won't be returning to Sands Kia. read more

Sands Kia - Acknowledgment from Kia Management that there was a written agreement to provide floor mats. - Car Dealers Near Me - Surprise, Arizona

I waited a couple of weeks to be 100% sure that I felt that my experience was the best that I could've possibly had. The whole experience was super easy. From the test drive to the financing. I was even able to be as picky as I wanted! Joel even encouraged my nitpicking. They made sure that I had everything I could possibly want from my car. I love love love my car. Thanks, Joel and the Sands Kia team! read more

Well we came in with a True Car quote too and they made good on it. They even found us good financing that another Kia dealer could not. Michael our sales rep was good and Steve the Sales Manager delivered for us. We bought a Sorrento there last night. I would recommend them. read more

We started going to Sands right after we moved here from Texas 2 years ago. They are outstanding in the service department, always quick and accommodating. I will never take my Soul anywhere else.. I recently upgraded to a newer Kia Soul and R.J. was the absolute best. We told him what we were willing to pay and he kept going back until he got us the price we wanted. Absolutely the best dealer in town!! read more

I bought my Sorento at Sands Kia in Surprise and love my vehicle. I have taken it back several times for routine care and am always greeting with a friendly smile. I would recommend this dealership to everyone. Thanks Sue Culp read more

I just came into the service department today, because I drop my remote less key which broke. Steve one of the gentlemen in the service department was able to put my remote less key back together, and saved me from having to buy a new one. Thank you Steve!!! read more

I have changed my opinion of this dealership. They made things right for me when I returned. In fact beat out any other kia dealership on the price of my new 2015 Kia. Nice to see a place make things right when doing business. Worth the trip here read more

What an experience at Sands Kia!! It started with some Internet shopping around. My first sales man didn't want to help me and come to find out he quit two days after we spoke (makes sense - his lost). I was contacted by Laura Davis, and I'm glad she did because I wasn't going to buy from them because of the first guy I dealt with. Let me tell you, she is OUTSTANDING!!! She answered all my questions via text and phone very quickly and professionally and to top that she was not pushy in buying a car. She is extremely friendly and very kind hearted. I'm glad to have worked with her and her boss George (another wonderful person). Both did their best with my trade in and getting me into a fully loaded 2015 Sorento SXL. Did I tell you that they priced match me exactly what USAA had! I'm lost for words at such a great experience we had at Sands Kia. There were a few issues at the time of delivery, but Laura and George ensured that everything would be fixed in no time (which they kept their word). Don't waste your time going to other dealers as they will mark things up and try to "nickel and dime" you wherever they can. Laura and George will get you in the right car and at the right price. Thanks so much Laura and George for making our transition from the Optima to Sorento seamlessly. Oh, did I mention their Service Department is overall the best I've ever seen in my life. Laura, George and the service guys you get a perfect score from us!!! read more

Sands Kia - Meet "Snow White"! - Car Dealers Near Me - Surprise, Arizona

I purchased a brand new car from Sands Kia December of last year. The sales people were absolutely wonderful! They helped me get approved to buy a new car and worked with us on my trade in. However, I have had terrible problems with my car over the past year. I have taken it in to the dealership on numerous occasions and they aren't willing to help anymore. There is something wrong with the car and they repeatedly tell me there isn't. My mom purchased the same car at the same time and hers was completely fine. She has since gotten rid of it due to the isues I have had and how TERRIBLE service has been to me. I will NEVER buy a Kia again and I won't even recommend the dealership to anyone to buy from. If there are issues with the car you better have another mechanic or dealership that will be more than willing to help, because Sands obviously is not going to be there for you!!!! read more

Wow! Wrote a bad review about the service department and somehow it doesn't show up. Don't go here if you want to be treated fairly. They take advantage of senior citizens and don't respond to complaints or concerns. read more

My Cadillac Escalade was on its last leg so I pulled into sands Kia just to look and see how much a new Kia would run me. James M came out immediately. He listened and gave me recommendations and I left with a Kia Sorento. He went above and beyond and would recommend him to anyone. read more

Sands Kia - Car Dealers Near Me - Surprise, Arizona

We had the best experience buying our car from Sands kia. Our sales guy Alex was so awesome and patient with us. Thank you for being so awesome to work with read more

My experience at Sands Kia in Surprise was great! James my salesman was awesome. There was no pressure and it was a very quick, painless, and easy experience. read more

I live 4 hours away from the Dealer. I submitted on line financial info so I was preapproved prior to driving all that distance. The sales person called me said I was preapproved and was told the terms. I said ok , I'll make the trip. After arriving at the dealership they acted like nothing was preapproved, and I had to go through an hour of pressure negotiations. I was told the Bank required the Gap, extended warranty ECT. Another $2500 . I talked to the bank , they said they DID NOT REQUIRE these item to obtain the loan. I have purchased 15 new cars in the last 20 years and this was the worse experience I have ever had! And they have a $1500.00 Mark up called the Desert Protection Package, that is added to the price of the car . read more

I had a very good experience when setting up my lease for a 2014 Kia Soul. Very fast transaction and both salesmen that I worked with were great. Thank you for a very easy and smooth trade in and sell. read more

Trying to get out of town for the long Memorial weekend and have a nail in my tire. No one in town can see me before 9:00am and that won't work. Kia took me at 7:45 in the morning and fixed the tire. Thank you Fernando you are the best!! read more

Dropped my 2012 Kia off for a scheduled oil change at 8am for a 9am appointment. I had my spouse follow me, as I figured they would have the car for a couple hours and I needed to run to the bank. To my surprise, they called about 30 minutes later to say the job was done. It was reasonably priced and no problems, plus the staff was freindly. Plus I had just gotten back from a rainy drive to LA and was pleased they washed the vehicle too. This was the 3rd time I've had my Kia serviced at Sands and I'll definately go back. Thanks guys! Mark Davis - Surprise. read more

My husband and I are VERY pleased with our purchase! As promised, we were put into a very nice car at an extremely great rate! Thank you Corey, Steve and Joe. Everyone there was so sociable. Thanks again read more

We stopped in today ready to buy but for some reason the salesman i worked with didnt want to use reasoning and common sense! I showed him the email you sent me quoting the 12493 price and even through in an EXTRA 3000 for tint and sales fee out the door He didnt want to go down 500 dollars to meet with it and also i spoke with my attorney and found out that when he tried to get me to finance for 3 months to meet some bull shit to get me to sign on top of the finance from my credit union was in fact illegal! So we wasted a total of 4 hours with your dealership. read more

In June 2012 I bought a 2013 Kia Soul from this dealership. Things went well, the staff was great and I was very pleased. Now, fast forward to March 2 2013. I had scheduled an oil change for my Kia and had driven all the way from Anthem. I thought it best to keep my service needs at the dealership I had, thus far, been very pleased with. When I arrived at 7:45 in the morning at the dealership, there was a long line waiting in the service line. An unusual sight this early on a Saturday morning. So, I inquired as to why everyone was still waiting when the service department should have opened at 7am. I was told there was a building alarm that no one had a code to disarm it. Really? This great big dealership and no one to open it? Someone slept in too late. I waited 30 minutes for the service department to finally open only to find out that they wanted me to wait 2 hours for my oil change. What?! I had an appointment and now I was forced to wait behind a whole line of people? I don't think so. When I ask if they could give me a loaner car to use until it was ready (I had other things that needed to get done) I was told that they had no vehicles to loan. Really? Last I looked, it was actually a dealership. You must have something? Nope. Away I drove extremely upset that I had driven 35+ miles to get my oil changed and wasn't even offered a "discount" on my oil change. Now, I schedule an appointment for March 30 once again to get my oil changed. Drive 35+ miles once again. The dealership had mailed coupons to my house over the past 2 weeks and there was a coupon in there for an $8.88 oil change. Now, I thought, this is a great deal! So I get there Saturday morning. Check in at the service desk only to be told they would not honor the coupon. What?! You sent me a coupon you won't even take? Well, the coupon was only for "Domestic Vehicles" . You send me a coupon for an oil change on a Domestic car when you know full well that I own a foreign vehicle.One that I purchased from YOUR dealership, none the less. When I told the lady that was helping me that I drove from Anthem and wanted the coupon honored anyway, she refused. Never offered to take it anyway for the trouble, she just told me that the same oil change for my car was $28.88 and again refused to help me. I was VERY upset! This lady was very nasty to me, I was not pleased with her or the way it was handled. Needless to say, I won't take my car back to this dealership again for anything. I'll find another KIA dealership closer to home that treats their customer with respect. Too bad for them. I would have continued to go there if they had just done the right thing. read more

I'm so sorry I recommended Sands for an oil change on my parents' leased Optima. That started a set of interactions that were aggressive, manipulative, unnecessary, and ultimately highly unethical in my opinion. The final outcome was three days of frustration that involved two new car purchase contracts, an early termination fee they were told they weren't going to have to pay, and a payment that was almost $200 more than they were initially promised. At one point, the GM had the option to do the right thing and just unwind the mess they had manipulated them into. Not only did he choose not to; he was rude to them to boot. Unfortunately, with their age, this is likely the last car they will ever buy, and I'm so sorry I steered them to a dealership that went out of its way to perpetuate the "sleazy car dealer" cliché. Seeing my mother in tears over such a horrible experience is guilt I will live with every day. If I can save one person from that type of outcome, then the time I spent writing this review was worth it. Just go anywhere else. I wouldn't send my worst enemy to Sands Kia. read more

Great job working with AZCentral to run an ad before the school shooting video. Sands Kia: 17 dead kids, better go buy a crappy SUV. Nice job with the advertising dollars. read more

Don't go here they will find a way out of fixing issues that are under warranty.I will gladly drive an extra half hour and go to a different dealership I suggest you do the same. read more

BEST Kia dealership of all Arizona!! BELHEM is literally the best. I got my first Kia at the Peoria location and it was the worst experience but I came here to get a new car and was not disappointed. Belhem's customer service was amazing she answered all my questions and really worked with me and my budget. If you are buying a car go with belhem! Will definitely drive the 40mins for any services I need! read more

I would recommend Sands Kia hands down. I had an issue with my Sorrento that Dick Hannah Kia in Vancouver, Washington wanted to charge y $500+ to repair. We thought it was a warranty issue. Dick Hannah said no. They lied. Sands Kia fixed the safety issue under warranty, without charge upon my relocation to Arizona. It's amazing to me how 2 Kia dealerships can be so different. I now trust Sands & will do all my business with Sands. Those of you who are still in the Pacific Northwest, be aware of Dick Hannah's anticks. read more

I had gone to Sands Kia when they first opened but I had another vehicle to sell prior to buying. The salesman asked if I would return when I was ready to buy which my spouse and I felt was courteous. I was having another vehicle serviced and while at the dealer I noticed a Kia and Hyundai Dealer next to the Dodge dealer. We agreed to go to the dealer and look at new vehicles. Once inside we were greeted by a salesman who asked if he could help, and help he did. We had told him we could not purchase because we had a 5th wheel and a truck to sell prior to purchase. The saleman informed me that they could help in that transaction, but my spouse insisted we would not receive the amount we wanted for the 5th Wheel. He asked if we had about 5 to 10 minutes, which we agreed to. They did give us almost what we were asking. Remembering what we had told the salesman at Sands I informed my spouse I did not feel good about not giving Sands Kia the opportunity to at least meet the price and that Sands Kia is located about 2 miles from the house while Nick Mayer is about 25 to 30 miles from our residence. We disclosed we would think about the deal and get back to them, disclosing our promise to Sands. We drove immediately to Sands and they came to us with a piece of paper disclosing what they would give us for our trade. I laughed and told them what Mayer had offered so they brought over the finance manager who sat and disclosed they could in no way meet the deal that the other Kia Dealer had given us. He went to to say, "if you can get this deal I would deal with them all day long," "now if this is true you probably want to deal with them." He laughed and said if we coulld not get the deal to come back and see them. We immediately left and went to a dealer who treated us with respect and dignity as we felt the finance manager had just called us a liar in a politically corrrect manner. We did complete the deal and purchased the vehicle. We were not able to get a dashmat for the vehicle right away so we agreed that it was a much shorter distance to go to Sands and get the dash cover. When I arrived at Sands the saleman came walking out and said I see you got your new car and I explained that I had purchased it at Mayer Kia. He acted very surprised and told me they were going to tell the finance manager about the lost deal. While my spouse purchased the dashmat cover I was called over to the finance department by the salesman , who was disclosing the transaction. The finance manager then siad "well after you left we talked it over and found that we could have given you the same deal." I must admit at this point I was upset and told him they were a pack of liars because they had my home phone number and they could have called me. I went on to say that their management had called me a liar, in a diplomatic manner. He informed me that was not the intent. I disagreed and explained that I was a retired and that part of my job was to interpret lying and that they had use the same process, with the exception they had given up their hand. The manager then told me if we were ever in the market for a new car we should give them another chance. I asked him if he thought I was that stupid and walked away. About a week later I had a screw in my front right tire and because Sands was closer to the house we took it to their shop. They told me that the tire could not be repaired and that there were no road hazzard warranties on the tire. They were very pleased to fix the tire at a cost of $125.00 for the tire not to include taxes and labor. We called Mayer and spoke to the outstanding service manager (John) who told us to bring it in and if the screw had not gone into the side wall they would fix it for us without charge. We did and they fixed the tire without resevation. My spouse and I have agreed that we will no longer visit nor do business in any manner with Sands Kia. We hope this helps those who are looking for a new vehicle as we dislike these type of thieves. read more

Truly great experience. Received excellent service while buying my wife a new car and trading in an old one. Everyone from my salesperson (Papa), finance guy (Joe), and even management (Clayton) was very honest, cool, and professional. We'll definitely be back! read more

I have owned my Kia Soul since May 2011. Our salesman sold his first car to us. I have been taking it to Sands Kia for service on a regular basis. I also brought it there for minor things, syncing my iPhone to Bluetooth, installing windshield wipers and have always had excellent service. They keep calling to have me trade in my car, which has only 11,000 miles, but I love it and want to keep it for a long time. I will always bring it to Sands for service. My deceased husband used to sell cars and after being around dealerships for many years, I feel the Sands people are very sincere and honest. I highly recommend Sands for sales and service. Thank you Sands, keep up the good work! read more

Loved buying my car at Sands Kia. I used the internet to find my car and Tony helped me through the whole process. Everything went extremly smooth, and I am very happy. There was no pressure and I felt very at ease. Tony even called me days after my purchase and made sure everything was OK. Thank you Kia Sands! I will be back! Karen D. read more

My last 3 cars have been Toyotas , but i really liked the looks of the Kia Soul . I decided to go down and look at one. I really like how roomy it was and bought one. Im very happy with the car. 5 months later the battery is no good. Called and told that wasn't covered . This will be the last Kia I buy. I'll stick with toyota from here on out. It's really hard to sell a product I like and still lose my business but somehow Sands Kia found a way to do it. They saved $100 for the battery , but lost any future business with me. read more

This is by far the worst service experience I have ever had! Not only do they quote you one price, not fix the problem they then try to get you for more money. I called the Director of Service Ron, he has no customer service skills at all. He is extremely RUDE and just made the whole situation worse! I called the General Manager Chad Helmer to try to fix the situation he doesn't return phone calls. Now I know why the the service department is in such bad shape, it comes from the top down. I would NEVER buy a car here because I wouldn't want to deal with any of them ever again. read more

Came into Sands kia today just wanting to check how much i could get for my car if i traded it in. But instead they helped me out today and put me into a brand new kia optima! They worked their best to crunch down the the numbers i wanted and the Stephen Anderson and the staff here is perfect. Everyone is very nice and polite and sometimes might joke around with you. definitely coming back when i need to purchase another new vehicle. read more

Buying a car is usually a stressful thing. No one likes spending hours upon hours at a dealership trying to find the right vehicle that works for them and then leaving and thinking did I make the right choice. At Sands Kia its diffrent! My experience was amazing! Lauren did an awesome job talking with me, figuring out what I wanted/needed in a vehicle for the price I felt comfortable with. I have never been happier with my purchase and she made it fun at the same time. I would highly recommend Sands Kia to anyone who is looking to purchase a new or used vehicle. I will definatly be keeping my buisness here for all future purchases for my family. Definitely top notch service and sales team. read more

Diana was a really nice sales person. She did not have the car we wanted and tried really hard to help find one. In the end we bought another brand but would highly recommend the dealership and salesperson read more

All of my life I was told never bring your car to a dealership for service because they will rip you off by charging prices that are higher than everybody else and pushing repairs on you that you don't really need. However, at Sands Kia, I haven't found that to be the case. Their prices are always much lower than the private and chain specialty shops. Countless times I have brought my vehicles into Sands Kia only to be told that there is nothing needed. During the times that my vehicles have been serviced here, the work has always been top notch and affordable, not to mention fast. The cost of an oil change here is unbelievable, more than half the cost of an oil and lube shop. The biggest reason why my wife and I continue to go to Sands Kia is because of our service advisor Nick. Nick, is an absolute professional. He is clean cut, courteous, knowledgeable, accommodating, and extremely likeable. Above all else, he is honest and trustworthy in an industry built on deceit. Over and over again, Nick has proven to us that he is a man of above average integrity and morals. He understands that we are not made of money and informs us of upcoming sales that will save us money. He also tries to prioritize repairs incrementally to avoid big expenses hitting all at once. Most service advisors treat their customers as if they are made of money or could otherwise care less about their customer's financial hardships, but not Nick. He gets it and always tries his best to offer up alternative solutions based on the customers needs and financial abilities. Another thing that we like about Nick is that he always seems to remember us when we come in. He brings up things we talked about months ago during a previous visit. Amazing! He also knows our vehicles service history before we arrive which is impressive to us. Overall, Sands Kia is an affordable and trustworthy place to get your vehicle serviced. So ask for Nick and tell him that the Wynn family sent you. read more

I bought a 2016optima only made one payment now the got damn thing needs to be fixed I am really pissed because I don't care who or what you are HONESTY IS THE BEST POLICY I HATE BEING LIED TO AND CAR SALESMAN LIE!!!! All of them are assholes for a quick buck one in particular is emmit and mike like I said I take care of people in my line of work having a reliable source of transportation is everything but to go in for a oil change to be told that you need axles is outrageous they don't check for safety as they say they do this car should've never been sold until it was fully checked again that's why I called them assholes because they don't care they just want money and then to have to pay for a Lyft to get to work is absolutely mind blowing so if you're looking to purchase an unreliable car go here because they live to lie and sell you bs‍ the hassle is so not worth all this anguish I've had to deal with mind you this is the third car. read more

I have had the best experiences with both buying my Sorrento and getting a minor issue fixed with the car. The sales staff is accommodating and a pleasure to work with. When I had to take the car in for a minor issue, the service side was just as good... very knowledgeable and respectful of my time. I would recommend this dealership to everyone. Jill A. MIranda, Surprise. read more