I've been rescheduled multiple times for almost every appointment I've had at this location. For my…read moremost recent IPL, I was re-scheduled by Laser Away with little notice four times (including a couple hours before my appointment). The scheduling is a mess and makes it very difficult to plan ahead. No complaints with the actual laser services.

This laser hair removal clinic is one of those places where professional care meets... questionable…read moreorganization. On the bright side, the staff is incredibly attentive -- they remember your preferences between visits, and the treatments themselves are surprisingly comfortable. But when it comes to pricing, things start to feel a little murky. What you should know before booking: The staff is kind, professional, and detail-oriented Treatment results live up to expectations Pricing can feel like a guessing game It's smart to get all promises in writing If you don't mind negotiating, you'll likely walk away with great service. But if haggling isn't your thing, you might want to explore other options. It's a place with real potential -- just missing some transparency

They will charge you for the full cost of the service (which was $85.00) if you're unable to make…read morethe appointment/don't cancel within 24 hours. I did see this on the agreement when booking, but the fact that I had to go to work unexpectedly and they "already waived the fee" for me two years ago made this entire situation infuriating. EDIT: The response to this review only supports my original conclusion toward this company with phrases like "you threatened to leave a bad review" and "if you didn't get your way" which is exactly why I attached screenshots. I will gladly let them keep my $85 if it encourages potential clients to take their business elsewhere. It is also inaccurate that their policy is industry standard, as I've worked at a salon and am currently a happy patron at several others.

Love how Becky and Kenzie have helped me transform my aging skin! I've had great results with…read moreregular treatments, including micro, needling, BBL, and facials. I appreciate their recommendations and education, and feel more confident in my skin! My young adult daughter has also had great success with her acne prone skin and were thankful for Lindsay's help with that.

PLEASE READ…read more At this point it has been more than 2 years since I first met with staff at Zel Skin. It took me a long time to write this because my experience receiving treatments with them was very negative, and it has taken me a long time to recover, both physically and emotionally. For anyone considering treatments with Zel Skin, and in particular, Dr. Adam Schmitt, I would strongly advise you to seek alternate consultations and treatments. Below is the outline of my experience with them. It is difficult for me to write this, but it is important for me to share in case I can prevent this experience for anyone else. In 2020 I came to Zel Skin for tattoo removal. I had a tattoo on the inside of my left forearm, unfortunately my body had a bad reaction to the red ink in the tattoo, and it was a source of ongoing discomfort that I wanted to remove. The clinic told me that they couldn't proceed with conventional laser tattoo removal, because of the risks associated with the red ink being dissolved into my bloodstream, potentially causing a worse reaction. Instead, in consultation with Dr. Brian Zelickson, I was advised to have the tattoo removed surgically in a series of procedures. The plan was to slice out a strip of skin from the middle of the tattoo (which was about 3.5 inches at its longest and 2 inches at its widest), stitch the skin back together, let the wound fully heal, and then repeat that procedure twice more until there was no more tattoo remaining. The first one of these surgeries went smoothly, and the recovery from that initial procedure gave me confidence in the clinic and Dr. Adam Schmitt. Unfortunately, that confidence was misplaced. After the initial surgery, Dr. Adam Schmitt recommended that we proceed with only one additional surgery, rather than following the initial plan. He thought he could remove the rest of the skin with tattoo ink on it with only one more procedure. This was appealing to me because it meant less surgery and faster healing. Unfortunately, this was overly ambitious and even dangerous, and Dr. Adam Schmitt struggled to stitch the skin back together after the tattoo was removed. I was sent home with a large open wound, and inadequate self-care instructions. A nurse that I know in my personal life was appalled that I was sent home in that condition and recommended home visiting wound care. When I asked what was going wrong and why the surgery hadn't proceeded as expected, Dr. Adam Schmitt told me that forearm skin is not as stretchy as other parts of the body. This seems like a fact that he should have taken into account before recommending we proceed with a second surgery removing more skin than originally planned. A couple weeks later, on the recommended timeline, I returned to Zel Skin in order for them to try to fully close the surgical wound they had left me with in the prior visit. Dr. Adam Schmitt continued to struggle to close the gap, and even resorted to removing fatty tissue in order to get the skin to close. This has left my left forearm with a noticeably different shape and size than my right forearm. Although the stitches were able to connect after this follow-up procedure, the skin was so tightly stretched that it began to cut off circulation to my hand. This necessitated reopening the wound in the same visit and restitching. The procedure took over four hours. It was clear Dr. Adam Schmitt and the secretary at ZelSkin were clearing his schedule as the procedure went on and on. When I got home, the wound continued to burst through the stitches and wouldn't stay closed. Please see the attached picture of the final healing, it shows where the stitches continued to burst, tear, and where new scar tissue was formed. It was at this point that my confidence in Zel Skin and Dr. Adam Schmitt was fully exhausted and I began to consult with a different dermatologist and medical team to help me physically recover from this experience and try to get my forearm into a presentable state for my wedding scheduled later that year. The skin was traumatized and flaring up accordingly. This timeline would not have been a concern if not for the disastrous results from Dr. Adam Schmitt's irresponsible approach to my tattoo removal. Later, in reviewing my patient records, I noticed that Zel Skin never submitted costs of the second surgery to my insurance carrier. To me this indicates that they knew that they made a serious mistake in implementing these procedures (which they would not admit to me directly), and didn't want any details leaving their clinic. The records are vague all over actually. Going into this process, I was fully aware that there would be some level of scarring after the tattoo removal was completed. However, the botched surgery, poor judgment by Dr. Adam Schmitt, and Zel Skin's efforts to minimize my concerns led to multiple painful surgeries, unnecessary levels of trauma, and excessive scarring (including the changed shape of my forearm,

Update: The Dr at Zel who provided the service called and apologized. That's very nice and I…read moreappreciate it. It doesn't change my experience at all, but hopefully no one else will share the experience that I had and that's a good thing. I'm updating to 2 starts because I am happy with the product, but I cannot sit here and pretend that I was happy to catch that bill without prior warning.

I really like the owner and the services she offers. I have gone for This facials and lash lift and…read moretints. I have enjoyed all of the services I received. My lashes grow straight out and I like them lifted before vacations or special events; I have gone here twice and have been much happier than other places in the area.

Just attempted to schedule an appointment but changed my mind after speaking with the scheduler…read more She was short and had a strange attitude; it seemed like because they were booked out for later dates she didn't want to schedule anything.

What a wonderful dermatology clinic. It is easy to make appointments, they are very accommodating,…read more and great at what they do. Each Dr listens carefully to your needs and helps you find the right pathway for you. Highly recommend them!

Kailee and Anna are truly phenomenal. I wouldn't trust my face with anyone else. Going to an…read moreinjector isn't about a sale, it's about skill. I learned the hard way that chasing deals only led to bad results. Once I started investing in real expertise, everything changed. My results last so much longer, I love how my face/lips looks, and my confidence is back. I couldn't trust these girls more!

Kailee is so talented and the only person I will ever get my lips juiced up by. Kailee is extremely…read moreintelligent and knowledgeable about facial anatomy which makes me feel comfortable. She somehow fixed my crooked smile with lip fillers which is true talent. Pictures provide a more accurate review so look at my before and after. I feel like my lips now minimize the size of my nose and somehow balance my face more Too.

I went for an acne scar consultation today, and I really like this clinic. Ann Marie spent a long…read moretime with me discussing treatment options and what kind of results I could realistically expect from each one. She showed a lot of flexibility and encouraged me to take my time before choosing a treatment. I'll look forward to coming back once I think about my goals a bit more and choose a treatment.

I love visiting Advanced Practice Aesthetics. I have received the Revanesse lip filler on three…read moredifferent occasions. Ann Marie does my services and I love how since day one she has made me feel very comfortable through the process. I love how Ann Marie get down to my level and she is very authentic. Her work is very precise and I love my results every time. The whole team has been nothing but AMAZING. Josh and Elizabeth are two of the other staff that have helped me in the process with great customer service. The clinic is beautifully decorated and clean every time. After making the appointment you get many reminders about the pre and post appointment requirements which is very helpful. I highly suggest this place.

used to love coming to this place but something has happened during the last two years. Not only…read morehas there been great turnover of very good employees but the practices have changed regarding schedule changes. You used to be able to text or email but now required to call in. In this day and age all options should be available. In addition they automatically charge you $100 to reschedule. I've driven over 100 miles to go to them because of the services they used to provide. Unfortunately there was not even a save attempt keep me as a customer. The loss will be some other businesses gain. I've spent a great deal of money with them and thought we had a good partnership but at the end of the day it comes down to the dollar that will break the business in the long run.

I have worked with Suzanne and Holly and cannot recommend their services enough. Not only are they…read moreprofessional but they are so comforting and are relatable to my personal life. I feel like I could be good friends with both women. They both have great bedside manners and the clinic has a spa-like atmosphere. I hate leaving after each treatment. My only frustration was at the end of the appointment when I had to pay. I go through Cherry for payment options and the system was down. I only have a debit card and no other credit card so had to go to the bank to get cash to pay. They did put a note on my chart about checking the day of my appointments to make sure Cherry is up and running so hopefully that snag will not happen again.