Great service, Personal are corrious. On time, Very professional. I Will recommend Santa Clara Vision to anyone . read more

Great service and positive experience!! [[HIGHLIGHT]]Front desk assistants are polite, friendly, and efficient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]During the examination, assistant and doctor were very friendly and answered all my questions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When picking out my frames, Emma did a fantastic job helping me find the right fit and was transparent with the cost and how my insurance worked.[[ENDHIGHLIGHT]] The place is clean and they have lots of options and a range of prices for the eye glass frames. The whole appointment took about 30-40 mins. I am very happy with my visit. read more

[[HIGHLIGHT]]I've been coming here for over 25 years and always have the best experience.[[ENDHIGHLIGHT]] Met my new doctor today and she was fantastic! Nice and extremely knowledgeable or my prescription and what will help me best. [[HIGHLIGHT]]Also Tiffany was so helpful in helping me pick out my new glasses.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Very professional and personable.[[ENDHIGHLIGHT]] Facility has been updated. [[HIGHLIGHT]]Dr. Kim was great, she answered all my questions and concerns[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]The staff seamlessly guide me through insurance and payment options.[[ENDHIGHLIGHT]] Would recommend highly. read more

[[HIGHLIGHT]]Very friendly staff.[[ENDHIGHLIGHT]] Was greeted right away and started tests on time. i needed some readers and the doctor checked my eyes and then showed me examples of magnifying powers to get the perfect one. read more

I've been coming here for years. [[HIGHLIGHT]]The staff have always been warm and helpful.[[ENDHIGHLIGHT]] Dr. Tai was thorough in explaining my results and was very professional. [[HIGHLIGHT]]Emma at the front desk is awesome.[[ENDHIGHLIGHT]] I always enjoy my visits to this office. Definitely recommend! read more

This is my go to place for my vision care the doctors are knowledgeable, clear communication, and kind. The staff there are super friendly and always have you vest interest in mind. They just got a new look on the inside it looks very open and modern. read more

Second time returning, since Dr. Portman retired, for my annual check up today. The remodel made the office brighter and more modern. Sample frames were displayed in easy reach and convenient locations as you slowly wander. Mirrors right where you need them to be so you have an idea of how you look in your glasses. My exam was efficient. Pre-test were efficient and quick. [[HIGHLIGHT]]Emma assisted with the after exam to help me pick out my new glasses.[[ENDHIGHLIGHT]] Very reasonable cost. [[HIGHLIGHT]]Quick, fast, friendly, bright, easy parking.[[ENDHIGHLIGHT]] What more could you want. read more

Hello! Just some constructive feedback. I do not use this location as a doctors office so my rating is not of the doctors, but just my experience buying new glasses. [[HIGHLIGHT]]I came in last Saturday to order new prescription sunglasses and immediately the customer service was just okay. The lady behind the counter did not want to help me initially because I am not a patient there and had my prescription in an email instead of printed out. I offered to email it to her which was when she then reluctantly agreed to help me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After she got it printed out she was much nicer.[[ENDHIGHLIGHT]] She also had me fill out a questionnaire which asked some really unrelated and personal questions that I just put "N/A" too. My first suggestion would be to modernize your service a bit. No one owns printers anymore. And I don't want to fill out a random questionnaire that is unrelated to buying new glasses. So I ordered my new glasses and got a text around Wednesday to come pick them up. Super quick to get them in, but because of the terrible operating hours (9-5) during the week I couldn't come pick them up until Saturday. My second suggestion would be to keep at least the retail part of your store open later on some days during the week for people who work. [[HIGHLIGHT]]I came by on Saturday to pick them up and walked up to an empty store. It was gutted and painters were hard at work. For a few minutes I thought I got scammed until the guy inside showed me a printed out piece of paper taped to the side of the wall. My complaint here is not that you are renovating, but that your customer service failed again by not communicating this to the customers who were asked to come pick up their glasses.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My third suggestion would be to send out a mass email/text informing customers of closures so we know to reschedule our pickups.[[ENDHIGHLIGHT]] read more

Santa Clara Vision Center - Renovation - Optometrists Near Me - Santa Clara, California

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I went here to get my annual eye exam done. During my first visit, I was suggested for a follow-up appointment to see if my dye eyes get improved. And I have paid all out-of-pocket fees to cover both the first and the follow up visits. [[HIGHLIGHT]]However, on the day of the follow-up visit, when I arrived the clinic, I was told my appointment didn't exist (even I got multiple text messages to confirm / remind me of the appointment).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What's worse is the way front desk staff handled this situation - the lady asked me to wait for at least an hour because there would be two patients ahead of me (when I was supposed to be seen as the first patient if the scheduling didn't mess up).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And what made the experience more terrible was that when I explained that I had other agenda afterwards so couldn't wait that long and asked for at least a bit early (like in between the two patients), the front desk lady rejected me with a very rude and cold attitude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I do not have issues with Dr. Hsu who is professional, but the admin staff are just so unprofessional and arrogant[[ENDHIGHLIGHT]]. read more

Always get professional support. They actually identified an issue for my wife which with their support were able to get resolved medically. Cost: They do charge extra for the Optiscan. Other places do not. Frames: You can find them cheaper at Costco, etc., but they have more stylish options here. read more

Santa Clara Vision Center - Arrived! - Optometrists Near Me - Santa Clara, California

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Dr. Dodd Portman is amazing! He never rushes, he's very personable and fun to talk to. Tiffany, the receptionist who also assists with parts of the eye exams, is so friendly. She had so much patience with me while looking at glasses frames and went around with me saying yes or no because I have a hard time telling what looks good. Love this place! read more

Dr Portman. 1. Service got bad over time and not going in detail especially when a patient is mentioning some issues. 2. When call for an appointment, it's very much delayed, who wants a doctor who isn't there when needed. Delayed like a month. 3. Asks money for retina scan, all ophthalmologists do it for free in bayarea and they do not claim the insurance. 4. Prescription glasses are of poor quality do not buy! mine broke within span of 4 months and they took additional cost on that. 5. This is Important, do not go to specialists on his referral, they are all big doctors and no time to listen only there to make money. I am not happy with my cataract surgery despite paying lot of money. I have been visiting Dr Portman for more than 10 years but urge everyone to change your doctor. It's time for a change! -Shekhar read more

Called the day before a national holiday and they were able to squeeze me in for an appointment in the next couple days. Let me just say, this was incredibly hard to find the parking lot entrance to it. We had to circle around the block to get the deiveway since our first attempt put us against traffic. Would recommend coming early to your appointment if you're a new patient like me. It also gives you time to fill out paperwork. When I entered, I was first assisted by a very nice Asian front desk woman. She was quite efficient administering the pre-appointment testing and we made some nice conversation as well between tests. They offered their optomapping (? May be misremembering the name) technology as an alternative to dilation, but when I asked if my insurance specifically covered it, they were quite upfront and said no, and did not push further when I declined. Appreciated Dr Neunzig's explanations and he was quite willing to answer any questions I had. Surprised since my prescription was less than my previous one, but I could see just as well. When I asked, Dr Neunzig gave me a nice explanation: most other places just ask which one looks better, but often the contrast does not actually translate to better sight. I guess I was being given to high of a prescription before, since this is the first time I heard about selecting pictures during the eye exam based on actual letter definition (blurry vs not), not just more bolded lines. Saturdays are half days so also plan accordingly. Would be happy to come back here in the future! read more

I have been seeing Dr. Portman since ~1995, and I think he is very talented and has helped me at every stage of my eye care needs which have changed substantially as my eyes have changed over the years. read more

SCVC imploded during COVID. All the doctors attacked each other like lord of the flies, and the patients are collateral damage. In the end dr neunzig was forced out and he stole all the patient records. Nobody else in the office will talk to his patients. Since I have to start over anyway, I'll find a new optometry group. These people are petty children. I'm sure there is a valid HIPAA lawsuit if anyone wants to investigate. read more

I have been coming to this business for years and was a patient of Dr Neunzig. So when all of the crap went down between him and the partners, all of his patients were thrown under the bus with him. I don't care whose fault it is. As far as I'm concerned, I was going to Santa Clara Vision Center and my poor treatment is because of them. I've lost my own money due to their petty politics. Stay clear of this business. There are plenty of other reputable optometry businesses around. If I could give them zero stars, I would. read more

I've been here a few times now. No muss no fuss getting my prescription updated each time. I have a long term problem with my left eye, and this place was great about getting me a referral to a specialist. read more

I would give this place zero stars if I could. After my eye exam, I was told to come back for a contact lens fitting and my prescription would be given to me then. Unfortunately, Covid hit and the office closed up. When the office re-opened, I got a call from the office checking in and someone would call me back to answer my questions and follow up with my prescription. This was in July 2020. Its now August 2020. I literally call the office twice a week, sometimes three. I've emailed Dr. Neunzig on multiple occasions. Of the 50 million times i've called, the office has only managed to call me back once, and the doctor has only emailed me once. I've also have yet to receive a copy of prescription. Never have I experienced such poor customer service. I wouldn't recommend coming here as the office has clearly showed they have no time for their patients. read more

Horrible Experience!! After being a patient for so many years they charged me $50 for cancelling an appt a day before amid covid fears. Seriously I do understand businesses are losing money but to charge for apt cancellation is absurd. Came here to look for a new doctor. Avoid this place at every cost. TOTAL RIP OFF!! read more

Dealing with the front office staff can be frustrating, but it's worth it! I've been a patient of Dr. Neunzig, for about 10 years and he always takes the time to make me feel like a priority and answer my questions. He's knowledgeable and caring. I trust him and recommend him to anyone looking for a good eye doctor! With this said, the front office staff is a mixed bag - some are kind and helpful while others are just frustrating to deal with as they seem to lack knowledge and customer service skills. read more

EDIT: Went to a different place and they changed my eye prescription to a 0.5 LOWER number in BOTH EYES! That is only about 3 months after full annual checkup with Dr. Scharff who sold me hundreds of $$$ worth of incorrect contact lenses back in Nov 2020. Her office today (March 2021) also refused to exchange them for my correct prescription so thanks to her incompetence I am throwing $$$ down the drain. read more

Not only did they reschedule my original appointment 3 separate times when I finally went in I waited for 40 mins before actually seeing the doctor ....After paying for my contacts, the front desk receptionist called me a week later to say that she billed me incorrectly and I still owed $150. Extremely unprofessional and would highly recommend you stay away from this place. They definitely won't be seeing me as a return customer. read more

I am happy with the eye exam & prescription by the Doctor. However, I am dissatisfied with the price at this office for the eyeglasses. I decided to buy the glasses and lens at the doctor's office thinking it will help me get a proper lens and any issues could be correctly resolved. The technicians/assistants are not thorough it seems and try to just explain away any issues you bring up without trying to find a proper solution for the problem. Please read this article before buying lenses at the doctors office. https://www.consumerreports.org/eyeglasses/buying-eyeglasses-avoid-being-gouged/ read more

There's a grandma at the cashiers name Ivnet or something; She over charged me INTENTIONALLY; When she got caught red handed, she started throwing her hands up in the air and didn't even bother to say sorry; Which leads me to believe it's a regular practice for them; I would avoid this place all together as there are plenty of options here in the Bay Area; read more

Although I think Dr. Neunzig is a fine enough optometrist, I have a big issue with how he and his office deals with their patient's time. I came in for my yearly check up for a 10:45am appointment in the middle of May. Dr. Neunzig didn't show up to the office until 11:30. As I had to go into work, I couldn't finish my appointment and had to reschedule to get my eyes dilated. Fine. I get it. Sometimes, things happen and we get to work late. I scheduled it for June 1 and decided to take the day off work just in case. Today, I show up on time for my 9:45am appointment. Again, I found myself waiting in the waiting area for half an hour. I finally flagged down one of the office staff (who I guess forgot I was there? I was the only person in the waiting room) and she replied "Oh well he's behind schedule. Do you want to reschedule?" I just left. No, I don't want to reschedule. I want you to be cognizant and respectful of your patients' time. Needless to say, I'm not satisfied with the consistent lack of respect for my time and will not be coming back. read more

Went for yearly eye exam with Dodd Portman and that evening felt like something was irritating my eye. Waited a couple of day to see if it would resolve itself. It got worse and called, they said I could see Dora Scharaff O.D. She insisted on doing the glaucoma test(which had already been done 3 days before) then put the uv fluorescence without explaining what and why. She stuck her bare fingers with long fingernails directly in my eyeballs and then proceeded to try to turn my lids inside out! This was over the top painful and totally unnecessary! To add insult to injury they charged me for the office visit! Now I'll probably end up with an eye infection and scratched cornea! Why did I let her touch me!!! read more

OK probably my last time updating but I had to. Everyone is great here. They all know my name, it's like being at Cheers. I have had the worst time with Aetna paying for 50% of my LASIK, and leave it up to Pat the office manager to step in and get things moving. Aetna gave me a lot of red tape for 4 months but Pat steps in and within 2 weeks I have my claim check! Coincidence this is not, like Yoda I am talking. read more

Called several times to book annual eye exam, and asked us to leave the messages. We did many times, but never had anyone to return our calls. We've been waiting for weeks... read more

I needed to find an optometrist when I moved to the bay area. So I went on yelp to find a place with good reviews near my house in Santa Clara. I found Santa Clara Vision Center. I was not impressed with the place. The old woman at the counter was extremely rude. She was not friendly at all. She hurried me when I was picking out my glasses and when I asked her for her opinion, she yelled at me, "I don't know, you like, you like!" The doctor was nice. However, he canceled several appointments on me last minute. Therefore, it took me a really long time to get my contacts. read more

Rude staff. They assumed my husband could not afford glasses and kept telling him "I don't know if you can afford these." They also have a strange policy of forcing patients to take a laser eye exam for health. 2 stars because the doctor is nice but we will never be back. read more

Just your basic optician/optometrist combo but the doctors and staff are very courteous and efficient. I didn't look closely at their selection Of glasses but on the surface appeared to be a decent variety at reasonable prices. read more

Santa Clara Vision Center - Optometrists Near Me - Santa Clara, California

I have used this Dr before over the past few years without any problems BUT THIS YEAR I HAVE HAD A TERRIBLE EXPERIENCE. My daughter and I were seen July 17, 2020. We spent over a 1,000 dollars on three high end prescription glasses. They said they would be ready in two weeks. I called and called and called. No one would return my calls. Finally, after six weeks my daughter received her reading glasses. I have left so many messages and ask for the tracking number for the package of the company that they have ordered my two glasses from. The secretary said they did NOT HAVE ANY INFORMATION OR TRACKING NUMBER. SHE TOLD ME TO STOP CALLING. She would call me when the package came in. It has now been over 12 WEEKS!!!!!! I HAVEN'T HAD ONE PHONE CALL FROM THEM TO ME ABOUT ANY RESOLUTION!!!!!!!!! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED ANYWHERE FROM ANY COMPANY BUT ESPECIALLY FROM A DOCTOR'S OFFICE! read more

I have been a patient of Dr. Neunzig for the past 2 years, and I think I have found my long term eye care here at this office. Despite my future location moves, me and my family will be coming back here for our eye services for many years to come. First of all, the eye exam here goes through several different machines, this is way more than what I used to get at other eye doctors' offices. I think doctors who invest in equipment and extra care for the patients definitely does care and they are incredibly informative. Admitted the office front desk staff were not a particularly cheery crowd from my several experience there, not perky big smiles type, but I focus more on the quality of care provided by the doctor and the advanced machines they invest in. I come yearly for my preventative eye exam, my contact lense fitting, and my opto-map exams (not too many offices has this service). Dr. Neunzig has integrity, is very patient in explaining things to make me understand and help prioritize my eye health care expenditures. He's very informative and does not have problem telling you the straight truth, which is incredibly helpful for me as an educated consumer. I will be coming here for eye exams and glasses in the future, even if I do decide to get Lasik/PTK. Stay tuned, a review on the eye surgeon in Campbell coming up after my consultation with him. =) I rarely give 5 stars, but this office and its doctors deserve it! read more

I've been coming here for several years to see Dr. Hsu for my yearly eye exam. She's always been very pleasant & thorough. I appreciate her being available to see patients on Saturdays! When I went in for my exam yesterday, I met Rachel who was incredibly sweet. She did all of the usual tests needed prior to seeing the doctor. We had such a great time chatting & laughing! After my appointment, she told me she would help me pick out some glasses as well. She has the patience of a saint, as it took me a while to find the right pair of glasses & sunglasses. She went above & beyond to help me find the right color and also checked the options on her computer in the back office. Even though the office was closing at 1:00, she didn't rush me whatsoever. Thank you Rachel for being the best part of my day yesterday, you truly stand out in that office, keep up the great job!! read more

I have been a patient of Dr. Portman's for over 10 years now. My mom brought me here as a kid and I have continued to come back for all of my eye care needs over the years as well as those of my family which include 3 kids and hubby! He's awesome and makes you feel extremely welcome and right at home. I have moved all over the bay area since I first started coming to this office and no matter how far I move, I have always been more than willing to go out of my way to come here! The office staff is awesome and the ladies go out of their way to make sure you're taken care of. They also offer a wide selection of kid's, men's and women's eye glasses, sunglasses and even the sport goggles. They have something to fit everyone's price range and all the latest styles. What more could you ask for!? Plenty of parking in back as well as in front on the street. You would be crazy not to give them a try!! read more

Absolutely awful customer service. Haven't been able to contact Dr. Neunzig for weeks.

The Santa Clara Vision Center has cared exceptionally well for all of our family members eye care needs for over 17 years. What I appreciate about Dr. Portman and the staff is that they genuinely care about the patient. Dr. Portman has been able to diagnose issues that are vision related and other health issues discovered as a result of the vision exam and by symptoms not present in the previous year's exam. I highly recommend Santa Clara Vision Center. The Saturday appointments have been convenient for us as we have not had to take time off from other week day commitments. read more

Frustrating appointment booking system combined with suboptimal customer service leads to Santa Clara Vision Center being the least synonymous with the mottoes of the Silicon Valley. If you value your time, don't bother. read more

I've always had positive experiences with both the office personnel, and Dr. Scharff. I've been with the center for a few years already, and have only good things to say! read more