My experience with Sauls Autotek was an absolute disaster from start to finish, and the blame falls squarely on Saul, the owner, and Ryan, who acts like the shop's lead spokesperson but is really just the lead liar. Their behavior, excuses, and refusal to take accountability reflect the entire culture of this business.
Saul presents himself as a master technician with "tier-1 expertise," but the workmanship coming out of his shop is anything but expert. The repairs performed on my vehicle were rushed, sloppy, and in some cases completely botched. Instead of fixing the problems, they created new ones--then tried to dodge responsibility at every turn.
And then there's Ryan. If there was ever someone who could look you in the eye and confidently feed you misinformation, it's him. He constantly contradicted himself, changed stories depending on the day, and acted like gaslighting the customer was part of the service package. Every time I asked for clarification or proof, I got attitude, excuses, or flat-out nonsense.
The pricing here is outrageous--higher than dealership rates--but for a level of quality that doesn't even match a backyard mechanic. Corners were cut, parts were mishandled, and essential steps were skipped. When their mistakes were brought to their attention, they didn't apologize or own up to anything. Instead, they pushed blame onto me, my vehicle, or anything else they could think of besides themselves.
It's also extremely concerning how many customers--myself included--have caught them making misleading statements about what was "needed," what was "done," and what was "covered." With the number of BBB complaints and countless negative reviews across multiple platforms, I wish I had researched more before trusting them with my vehicle.
This shop is dishonest, overpriced, and run by people who do not value integrity or accountability. Saul sets the tone, and Ryan follows it proudly. I strongly urge anyone considering this shop to look elsewhere. Save your time, money, and sanity. There are many reputable mechanics in Colorado--Sauls Autotek is not one of them.
Work Performed and Resulting Failures over $12.5k paid
1. Oil Cooler Lines - Replacement
Installed new oil cooler lines.
Lines were over-torqued during installation, causing leaks.
Repair was not completed correctly on the first attempt.
2. Transmission - Replacement
Installed a new transmission.
Improper installation, including:
Loose bolts left after installation.
Failure to install the required transmission inspection cover.
Work did not meet standard installation practices or safety expectations.
3. Exhaust Manifold - Damage and Failed Repair
Broke exhaust manifold studs during transmission removal.
Sold and installed a new exhaust manifold, claiming the capability to properly drill out broken bolts.
Failed to perform the repair correctly:
Broken hardware was not properly addressed.
Manifold was reinstalled in a damaged condition.
Resulted in an active exhaust leak and fumes entering the cab. Not a care in the world they caused a carbon monoxide leak in the cabin.
Refused to warranty this failure, despite it being caused by their own workmanship.
Repair was later completed successfully by another mechanic without removing the engine, demonstrating the Sauls shop overstated its limitations and capabilities.
4. Parts Transparency and Quality Concerns
Refused to disclose any information regarding parts used, including:
Manufacturer
Model numbers
Part numbers
Lack of disclosure raises concerns that subpar or low-quality parts were used while charging premium pricing.
5. Post-Repair Inspection Failures and Negligence
Failed to follow their own post-work inspection and quality control procedures.
Left old and loose hardware in the engine bay.
Failed to reinstall trim pieces and components removed during repairs.
Returned the vehicle in an unsafe and incomplete
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