Joseph and Gelbi took great care of us during our move. They texted us upon arrival and were…read moreefficient with moving all of our stuff. All of our boxes and furniture were carefully moved to our new home. Both of them were extremely friendly and offered us the best moving experience possible. I highly recommend Joseph and Gelbi at Pure Moving to help you with your next move!

EDIT: The manager, Alexander, reached out to me after reading my review and was very apologetic. He…read moretook responsibility for the lack of communication and helped make it right. Thank you again!! I do not recommend this business! I moved from California to Oregon, so I chose to utilize their full packing service in addition to the 1,000 mile journey to my new home. The team of five arrived promptly and took about six hours to pack everything inside and load it into their truck. My husband thought to put a tracker in one of his items and this is where the confusion and lack of communication began. We never got a straight answer on this given the singular phone call in two weeks, but from what we saw on the tracker our stuff made 5-10 stops across Los Angeles and San Francisco during the week that we had assumed they would be driving. Our best guess is that they were unloading and reloading everything into a bigger truck to accommodate more items (and more $$). They packed us on July 26th and I gave my first available delivery date as August 2nd. After the initial contact on the move out day, I didn't hear a single word from them until August 4th after trying desperately to get ahold of anyone at the company. Does anyone actually work here? I only ever received emails from "Jim," but he would stop responding as soon as I asked for a phone call. I feel you would have happier customers if you OVER communicated, given that you have most of their worldly possessions. On top of the complete lack of customer service, the team packed our household items terribly. Nothing is labeled, items from rooms in a bunch of different boxes, several items broken or lost or wrapped up in a shoddy fashion - which is making unpacking an absolute nightmare. The company also just hires random local people to unpack the truck (two men and one older woman- peculiar choice), so while they were helpful they had no idea what each item was. Since we were all totally clueless, it took double the time to unwrap/unbox every single thing. We were moved in on August 8th; the sixth day. I'm now realizing they do this on purpose with their "7 day guarantee," so take that into account if booking. I would urge you to look elsewhere, as Pure Movers was not worth the enormous $15k price tag for me.

Foreman: Jesus and Jose…read more Extremely pleased with services. Moved locally from DTLA to Sawtelle area. No issues with furniture being damaged. Everything was wrapped in blankets/wraps appropriately. They also took apart my girlfriend's IKEA bedframe and put it back together for us in the new apartment. Everything went smoothly. They had extra boxes for us to purchase if needed.

Do Not Reccomend, be warned…read more I hired this company because of its strong reviews and was willing to pay more for a professional, efficient move. Unfortunately, my experience was the opposite. I paid about $1,650 before tip, roughly $1,800 total, and ended up with damaged furniture, a damaged wall, a broken TV stand, and an excessively long move. Two of the three movers appeared to speak almost no English, and the third spoke limited English and had to translate for the others. The issue was that the crew could not reliably understand or follow instructions. Several times I made specific requests and was told "OK, OK," only for the crew to continue doing exactly what I had asked them not to do. At one point I had to repeat myself about five times and finally stop them and insist they change the loading order. It should not require an argument to get movers to follow a clear instruction. I own expensive Stickley furniture and other high-end pieces and explicitly told the crew that several items needed exceptional care. I repeatedly asked for more padding and blankets because certain pieces were not adequately protected. On at least two occasions I specifically asked for another blanket, and the mover simply repositioned the existing blankets and kept wrapping. When the furniture was unwrapped, I found scuffs on leather, scratches and chips in wood, marks on my TVs, a broken leg on my nearly new TV stand, and damage to several other pieces. The problem seemed less like laziness and more like lack of experience, organization, and leadership. The time reinforces that concern. My previous move involved significantly more belongings, more preparation by the movers, and a destination about 30 minutes farther away. It also used three movers and was completed in about 5.5 hours, including double drive time. Based on that, I expected this smaller move to take about four hours, five at the absolute most. Instead, it took about eight. Everything except furniture was already packed, I had removed many fragile and awkward items myself, and I had reserved a loading area and dedicated elevator. Even so, individual trips between the apartment and truck were taking roughly 20 minutes despite the distance being only about 32 steps each way. I expected roughly $800-$1,000 plus tip. Instead, I paid about $1,650 plus tip. In my estimation, I paid at least $650-$800 more because of the crew's inefficiency and lack of experience. The most unacceptable incident involved damage to my old apartment. Near the end of the load-out, I found a substantial fresh gouge/chip next to an electrical outlet. I immediately brought it to the movers' attention, and they denied causing it. I had plugged my vacuum into that exact outlet and vacuumed the area no more than ten minutes earlier. The damage was not there then, and it was there after the movers worked there. Damage can happen during a move. What bothered me was being told something that repeatedly that, was plainly not credible. I contacted the company immediately and sent photos. I had to follow up repeatedly before being told the claims department would contact me. The following business day came and went without contact, leaving me to address the damage with my landlord. There was also an issue with the drive between locations. Before leaving, the lead mover and I compared Google Maps and both showed about 29 minutes. The truck then took a different route and arrived about 11 minutes later. Because the company charges double drive time, that effectively became about 22 billable minutes @ 200 per hour. The workers were personable and they did work. My criticism is that the company sent a crew that appeared inadequately trained, inadequately supervised, inefficient, unable to communicate effectively, and unable or unwilling to follow clear instructions regarding expensive property. I chose this company because its reviews made me believe paying a premium would buy professionalism, efficiency, and care. That is not what I received. I would not use this company again and cannot recommend them

Simple Moving Company made our move so much easier. They kept every piece of furniture carefully…read morewrapped, and nothing arrived chipped or broken. They disassembled and reassembled all our furniture perfectly, and even managed to carry everything up some seriously narrow stairs without a hitch. The whole crew worked hard from start to finish and never slowed down. Highly recommend them if you want a moving company that actually takes care of your stuff!

Adam and his team were fantastic and really made my move nice and smooth! They were quick and…read moreefficient!

Quick and efficient. Made the entire moving process simple and easy. Freddy and Andres were amazing.read more

I highly recommend SOS Moving! The fees were transparent and the team communicated at every step…read more Freddy and Andres were there on time and efficiently powered through the move. As I was moving from a first floor condo to a second floor unit in a new community, I was very concerned about an oversized dresser that would be difficult to get up the stairs. It was no problem for the team as they worked together and got it into the unit with ease. SOS Moving beat the pricing of their competitors and completed the move about an hour and a half faster than I was expecting. I am definitely saving this business contact for any future moves!

Fast good service would highly recommend…read more affordable price Have every thing you need for your move

I moved recently and worked with California Moving. They provided e-mail reminders prior to the…read moreday of the move. They gave me a two hour gap of when they would be arriving and thankfully they came 30 minutes after the start window. Once it was the day of the move I received a text and e-mail that they would be arriving shortly. The movers had wrap to protect the furniture and blankets to the protect the more delicate items. Prompt, efficient, communicative and reliable. I highly recommend them for your next move.

Worked with Excalibur on our move from Highland Park to Koreatown, would absolutely use them again!…read moreThe quoting experience was super simple and they were very communicative along the way. The 3 person crew that showed up were super friendly and mindful of our stuff. They were suefficient and beat the quoted move time by a few hours saving us even more money making it a great value coming in under $1K.

I write this with a very heavy heart because I had used this company twice prior to Covid and they…read morewere amazing, but as we know after Covid, so many businesses have gone down the drain most even had to file Bankruptcy and the reason being is the customer service is absolutely atrocious. I scheduled my move three weeks prior. I got no confirmation the day before the move and I got no phone call the day of the move when I finally decided to call them because they gave me the window of 8 AM to 10 AM and it was already 9:30 AM when I called. I Was informed that the moving truck had broken down and so they were having a mechanic work on it so they should be there within an hour that did not happen. The movers did not arrive until 1215 and the mover. Joel told me that he didn't know anything about a truck being broken. He just knew someone called off and they called him in to work last minute on his off day. He wasn't even supposed to be working then after only an hour of work Joel and his partner tell me that they have to take a lunch break. Needless to say I was shocked. I also explained to Joel that I needed him to move certain furniture that I was not keeping to a certain area on my street for trash pick up. He fought me on that and almost drove off without moving the furniture to the right spot because he was so ready to go have lunch even though I was kind enough to offer them drinks and snacks. I have never heard of a moving company scheduling a lunch break right in the middle of a move that they were two hours late too. It just doesn't make sense that never happened prior to Covid when I scheduled my moves with this company. Then I had to get on the phone with Jonathan and he was very nasty and kept telling me that I need to speak clearer and calm down or he will hang up on me. Speaking to him was the only way I could get the movers to shift the furniture on the street to the right location. I am also definitely missing some things even though they let me check the truck afterwards, but who knows what happened when they went to lunch with all my things in their truck. After all this trouble, Edgar was only able to give me $100 discount which I am thankful for but with the service I received that day. It should've been free 99. Very sad to see this company follow the trend post Covid of not given a damn about its loyal longtime clients! They cost me money that day also as I had to call off work due to their huge timing delays!!! They showed me no remorse for that either! So just an hour after posting this Edgar called me and heard me out and was kind and generous enough to refund me 300$ and give me 200$ off for my future move! Now that's how you handle loyal long time customer complaints BRAVO!!! God bless!!!

Exceptional Service - Highly Recommend Robert & His Team!…read more I cannot say enough good things about my recent experience with Trek Movers. Moving is usually incredibly stressful, but Robert and his team made the entire process absolutely seamless. From the moment they arrived, they were professional, efficient, and incredibly careful with all of my belongings. Here is what stood out the most: - Punctual & Hardworking: They arrived right on time and didn't waste a single minute. - Expert Handling: Everything--from fragile boxes to heavy furniture--was wrapped securely and handled with the utmost care. Not a single item was damaged. - Fantastic Attitude: Robert and his crew were friendly, polite, and went above and beyond to make sure everything was placed exactly where I wanted it in my new home. If you are looking for a moving company that is reliable, honest, and does an excellent job from start to finish, ask for Robert's team. I will absolutely be using Trek Movers for any future moves!

Greg & his team crushed it. When the van first pulled up, I was petrified that all of my things…read morewould not fit on it but it did. They moved my stuff in record time and took care of everything really well. However.... after the move, some shiesty things happened. They said that they couldn't take a credit card and would only accept Zelle, but charged me the credit card price which is $20 more per hour. The owner tried to say that there's some sort of fees, but there are no fees for Zelle. The difference was well over $200 so this is why they're getting three stars and almost got two. As a business owner, I can't really refer them just for this reason.

Jose and his team (Art and Michael) were great! They were very respectful, and took good care of…read morethe stuff. They were very organized. My property is on a steep hill. They never complained and kept pushing through. Jose was great at communicating too. And they ask questions instead of assuming, which I appreciate a lot. I just wish the scheduling person was as communicative as Jose. The scheduling experience was not great - the person on the phone kept mishearing me. I clearly told them my house has 2 bedrooms and a bonus room, but in reality they only planned for moving 1 bedroom, resulting in understaffing, which made me ended up paying more because of the long hours and overtime. The scheduling person didn't even get my name right...the scheduling experience was pretty bad. But the actual moving experience was good. I guess next time I will just have to be extra cautious with the scheduling office.

Daniel and his team were fantastic. They showed up with great attitudes (and great music), worked…read moresteadily for hours, and somehow made moving day feel...almost enjoyable. They were friendly and respectful, so patient with our kids as they wandered a little too close to the action, and handled everything with care. They expertly disassembled and reassembled our beds and dining table, and somehow wrestled our ridiculously heavy marble dining table without complaint. Honestly, I barely broke a sweat all day because they were so efficient! They took what would have been a very stressful move and made it feel organized and manageable. I'd absolutely hire them again and highly recommend them to anyone planning a move!

Wouldn't use for fragile items; otherwise, happy with overall service…read more The movers and dispatch were proactive + responsive in their communication and respectful of my requests. They also worked with my tight schedule to make the move a success. I give only 4 stars because my TV was damaged - not usable anymore - and my metallic bin was dented - still usable. Currently, working with them to resolve claim; will revisit here depending on support received.

Louise and the team were absolute rockstars! They showed up right on time, armed with big smiles…read moreand even bigger efficiency. Very polite, fast, and they knocked the job out like pros who've done this a thousand times (probably because they have). Thanks, Louise--you and your crew made it look easy!

BZ was referred by a friend and they did a great job with our move at a very competitive price…read more Ryan in particular was a pleasure to deal with. Though there was a bit of a language barrier with the movers who showed up on the day, we were able to manage. One mirror was damaged in the move though Ryan was quick to reimburse us for it. If possible, try to deal with Ryan directly as he's very reasonable and quick to respond.

I had Bedro and Dan today helping me in moving staff from upstairs to downstairs and reverse. They…read morearrived just on time and worked promptly hard all the time . They are friendly and very responsive to our requests . They are polite and decent. The price was reasonable to the work they did. I recommend BZ Moving to everyone.