SAWGRASS FORD-LIES, CHEATS and STEALS!! Beware Broward and Dade! My daughter came home from college last week and told me, "my air conditioning has that smell again!" So, I went outside and checked her car. Sure enough, it had that "dirty sock" smell. The same "dirty sock" smell we've experienced twice before due to the A/C evaporator leaking. The same "dirty sock" smell that's everywhere on the internet concerning Ford evaporators. Evaporator problems have been a well-documented issue since 2015 Mustang models. This would be the 3rd evaporator in her car. So the next day, we drove her car to Sawgrass Ford Service Center on 14501 Sunrise Blvd Sunrise, Florida. Confident it was still under warranty, I walked up to Johan Sedano, explained the issue we were having with the smell. I made it very clear what the problem was and that the A/C was blowing good cold air. It was just the dirty sock smell that was an issue. He took my information and said he'd be in touch. When I spoke with Johan Sedano the next day, he informed me the compressor was the issue and needed to be removed and replaced at $1800. I told him that couldn't be and that I've been through this twice already with this car. And that I understand the problem very well as I had done some pretty extensive research online regarding the evaporators Ford had been using. He assured me this was the problem, and the "dirty sock" smell was coming from under the hood. I laughed and told him I'd pick up the car. My daughter went by about 30 minutes after we spoke to pick up her car. I called her on the way home from the dealer. She said that now her car was blowing hot air and wasn't cold like before. So I immediately got on the phone and called Johan again. I told him the situation, and he told me the reason that the A/C was blowing hot air was simply a coincidence. I told him they likely removed all the freon from the vehicle and didn't refill it. He continued to claim it was a coincidence. I explained that I was a good customer at Sawgrass Ford and currently own 3 Ford Mustangs, all serviced at Sawgrass Ford and purchased a $65000.00 2021 Mach E electric Mustang. Undeterred, he again claimed it was simply a coincidence that the car came into the shop blowing cold air, and immediately after picking it up, it's blowing hot air. Johan then stated, "I take your accusations personally because I am not that kind of person!" It almost sounded as though he expected an apology for suggesting that something so immoral might be happening at Sawgrass Ford. I took the car today to my local Firestone Service Center and told him I was having issues with the A/C. They diagnosed the vehicle. Then they called to inform me that there was no freon in the A/C system. And if I might know why! Not only do I believe what Sawgrass Ford did, and then said, was highly immoral but also criminal. read more

Terrible experience, no dealer fee would be great, but integrity is invaluable! My experience was unfortunate as my internet sales rep, JJ, texted me after my wife and I left without the truck that we traveled two hundred miles to buy, 400 miles both ways! This is a long story, but I'll try to make it short, I put down a $1000 to hold a truck that was in transit, it was perfect, the color and all the options I wanted. Truck arrived on a Wednesday, I called on Friday since this was a long drive and spoke with JJ on the phone and explained that I had received a discount thru a family member, I also was concerned about their inability to be clear on my trade, and that this was a long drive that I didn't want any issues. He assured me that they were a reputable dealership and asked me to text him the information on the discount and he would check with his manager to make sure they could sell me the vehicle at that price. I sent him everything and texted me back " perfect ." I spoke with a salesman Alberto ( JJ had arranged for him to handle the sale) Friday late afternoon and said I would be there at 9 am in the morning. I arrived on time, went for a test drive, came back to do the deal, and as we sat down I was informed by Alberto I could not use the discount, at about this same time JJ texted me the same information. I was upset to say the least, I showed Alberto the text in which JJ had written "perfect" the day before, so he went to his manager, and they still denied me the discount. After a couple more back and forth we left and drove home thru I-95 traffic and rainstorms, awful experience. On the way home JJ had the nerve to text I had agreed to pay MSRP on truck since I had given him the $1000 down to hold the truck. I guess he figured I didn't have a problem with lying and deceitfulness, far from "perfect". read more

The service department is the WORST on the planet. Unprofessional, lazy and don't give a damn. Good luck ever getting a call back from anyone in the service department. Enrique & Ashley are two of the reasons South Florida has such a poor reputation for customer service. I had a problem with new car and recalled tires and the service department wants me to call the tire manufacturer and deal with it. There is a Technical Service Bulletin (TSB-47195) about the tire issue and they want me to deal with it directly with the tire manufacturer. When I called Hankook tires (after 3 hours of getting transferred back and forth) , they said the tires came on your new car and we only can talk to the dealer. I tell the dealer and they say.....Call Hankook tires, it's their issue, not ours.....BUT if you want, you can buy new tires. I have bought or leased over 10 cars from Sawgrass Ford in the past and will NEVER do so again. The guys in Sales are awesome, the guys in Service are completely inept ! read more

After 20 years and two cars later, I am done. My Wife's car a 2013 Ford Explorer was overheating and needed service. We called Sawgrass Ford to setup an appointment and came in a few days letter. We arrive at SGF on our scheduled time and our service advisor Lovely proceeds to tell us they won't have time today to even look at the car but could set us up with a rental car. Why set an appointment and make us wait two days if you don't have time to even look at the car? Wait it gets better! Two days later (now 4days total) Lovely calls my wife and tells her that her car has an internal water pump and the price to fix it is over $3,000 but they are short handed and their motor guy can't start on the car for three weeks. Not acceptable!! So After paying $130 Diagnostic fee for a car they can't even work on for 3 weeks and a $120 for a two day rental car my wife picked up her broken car and drove it to Plantation Ford, a Ford dealer down the street from Sawgrass Ford. She received a quote for $970 less for the same work and was told that her car will be finished in 3 days. Wow what a difference in service, so she gave them the approval to proceed and rented another car for three days! One day later her service advisor Jose called and said the car is ready and the price was exactly what they quoted. I have been doing business with Sawgrass Ford since we bought my wife's first Ford Explorer in May of 2000 and then we replaced that car with her current 2013 Ford Explorer also bought at SGF. You might ask why didn't you go to a manager? What's the point, they already said they are short handed and couldn't get to the car for three weeks besides setting up an appointment to look at the car knowing they are not going to look at it for two days seemed deceptive. After my google review the SGF Service Manager Enrique Carbono called my wife not real happy with my review. He told her he was sorry and wanted to make it right. She asked him where he was when they setup an appointment knowing they were not going to look at the car or how about expecting her to rent a car for 30 days because they were short handed and didn't have someone to replace the water pump. I guess if they really wanted to keep our business before she drove her broken car down the street they would have at least offered to pay for her rental car for the 30 days the car was going to sit in their yard because they were short handed!!! Wow how times have changed.... read more

I attempted to be a first time service customer today. Well that didn't happen. 7 days ago I made an appointment for service, entered all my information and signed up for the text and email alerts. I was scheduled for 8am today, confirmed by multiple emails and text messages. I showed up for my appointment and was told I could not wait as it would be hours upon hours before my vehicle was even brought in for its service. I advised the attendant that I had made an appointment and his reply was "well yeah but our online system overbooked us and it was best to come back another day and time!" What's the point of making an appointment if you're not going to honor it I asked? I had no reply. Thank you for wasting my time and energy driving over to your dealer. At least I get to know how you operate before most likely screwing up the service judging from the prior reviews. I guess I should've read the reviews prior to attempting to provide them with business. And like other reviews, forget about speaking with the Service Director/Manager Enrique. I've called him multiple times from 8:30am and no answer, left a voicemail around 9am and no reply. read more

I took my Ford F150 for several recalls and services and dealt with Rolando Garcia, service advisor, assigned to me. He was great, professional and extremely helpful. Explained everything in details and keep me up to speed with the work that had to be performed. It was a pleasure dealing with Rolando. read more

Service is good, and my direct Service person Rolando did a strong job, seemed honest, professional, communicated well etc. The issue is they now charge an extra 3% to use a credit card. Ridiculous. I already had my car in for a recall - so I paid my bill with a check. But will NOT be returning to Sawgrass Ford due to this extra charge policy on credit cards read more

Called Sawgrass Ford for a recall and gave them all my information on my sons car and hey said they would call as soon as the part was in. Two weeks later I call back to check and they say I'm not in there system. I guess maybe cause it was a recall that it didn't matter. Very disappointed. read more

I won't buy a car from this dealer. It has a terrible customer service I rather to drive a little more and look for another dealer read more

I ordered the Mustang Mach-E in March and it was delivered yesterday. Today I went in and purchased it. It was a straightforward no nonsense buying experience. I've been hearing horror stories about other dealers with ADMs, dealer add-ons and the such on ordered vehicles. They were upfront from the beginning. This was a much better experience than expected. read more

I recently brought my F-150 in for routine maintenance. Since it has nearly 80k miles on it i figured it would need more than an oil change. Before it was done the rep asked if i wanted it washed and i said yes. After i paid my bill and got the truck home i noticed the turn signal on the drivers side mirror was gone. I knew immediately that the blower in the car wash had blown it off. I immediately texted the rep and asked if he could check the car wash for my light but it was not found. He said he would order a replacement. I told the rep that those signals have smoked lenses so that he would know what to order. He said they would be in in about 3-4 days. After several days had passed i texted the rep and he confirmed they were in. Before i made arrangements to go over there i asked what the lense color was and was informed they were orange because Ford does not make a smoked lense. I texted him back saying that would not match on my truck and that i would just have to order them myself. I never heard another thing from the rep. Now normally i wouldn't make an issue of this other than letting them know of my displeasure but since i spent over $700 on service on my truck that day the last thing i should be doing is spending even more money on parts that they damaged. The customer service is terrible at Sawgrass Ford and in the future will be taking my truck to another dealership for service. read more

the service department is the most disgusting and disappointing place I've ever had to take my vehicle to. Enrique Carbono the "service manager" doesn't even take his job seriously, he doesn't take calls from customers, doesn't care to even talk to his customers when they are upset. Don't get me started on those so called "cashiers" all full of attitude and extremely rude, inconsiderate as hell. Especially Ashley. I will NEVER return here and will make sure to NEVER recommend this trash dealership to anyone. read more

If I could give it a zero I would. BEWARE--STAY AWAY!!!!!!! Go to PlanationFord. I brought my vehicle in because the rear window would not roll up. Rear window... got it! I brought it there and they never told me it would cost $159 just to diagnose the problem with the window. I got a call and Alyssa stated the total is $460 plus tax for a regulator and a cable. I said that is an extremely high for a window. I asked how much was the part? She stated $190. Then I asked so the guy took 10 minutes to figure out the regulator and cable and another 20 minutes to put the part on... so a total of 30 minutes. I saw a YouTube guy do it in 15 minutes. So the mechanic is getting $270 for 45 minutes of work. Wow. Alyssa said I should be thankful because the Chevy dealer down the street charges $170 an hour. She said they have no control because the computer system dictates the time. If it says 2 hours then it's two hours. Then I said I was going to be calling around before she dropped the $159 just to look at it. I asked for a discount, military, then she said oh, we might can do that... lol. I said, why didn't you say something about the discount before and she gave a lame excuse she didn't know. She came back with $390 plus tax. This place is a total rip off. Go ANYWHERE but Sawgrass Ford. I will never, ever go back to the biggest rip off and liars in the state of Florida. If you go, be prepared to be ripped off. read more

Sawgrass FORD is # 1 on our list. I have purchased 3 vehicles from them since 1997. I love this dealership. David the Owner is involved in the business where he replies to any question you need answered by him and he is so caring! David is so kind and professional and I drive almost an hour out of the way for them over the years for all my service on my cars as well. I can not wait to buy my next Mustang from them!! John the General Manager has been so wonderful during my recent experience. He has gone above and beyond to help me look for the right Mustang. So kind, caring and Professional as well as knowledgeable! Such a delight dealing with David and John. Amy Marie Meister read more

Love this place I've been a loyal customer for many years, excellent service and attention to detail....make you feel at home like family, special thanks to my friends John Troia and Rick Danek for all the attention and profesional care...... read more

Sawgrass Ford - Back to see my friends at Sawgrass Ford! Excellent service and attention! - Car Dealers Near Me - Sunrise, Florida

This is my second time here for service and THEY SUCK!!!!! Both times for an oil change, WTF!! So a couple of months ago, my husband dropped his truck off for an oil change and a random noise. They kept his truck for 3 effin' (wed-sat)days and didn't even do anything!! The least they could've done is an oil change? But they didn't...and guess what, no loaner either....my husband and I took turns calling out of work because we each needed my car. Spoke to the service manager than and he apologized and pretty much begged us to give them another shot. Fast forward to today. I came in at 1220 for an oil change. (Supposed to be quick, right?) we it's 308 and my truck is still waiting to get service on it. Like WTF!!! I literally have no energy to fight with these people. I'm officially DONE with sawgrass ford and will NEVER came back here for anything!! Absolutely ridiculous. The guy tells me probably another hour, WTF!!!! read more

I had made an appointment to have my car checked out for a Tuesday, because it was making a weird noise. But the Friday y before it made a horrible noise twice and I got scared. So I just showed up there and, without giving me any trouble, they were able to fit me in their already busy schedule and gave me a loaner. I have to make a special recognition to my service agent Rolando, and to cashier Rebeca, who were exceptionally helpful and nice. I am very satisfied with the overall customer service experience and definitely recommend this dealer's service shop to anyone!! read more

Once again the folks at Sawgrass Ford had been great, I had a paint defect on my A-pillar which appears to very common, my only problem was that my 2018 Escape was over the 36,000 miles, which is beyond on me as to how a paint defect has any warranty limit. The reason I am writing this Review is because how I was treated by Melissa in the body shop, she made all the calls to try and get this Defect covered under my warranty, even by providing with the contact number for me to try and get some coverage. This had to be repaired before it got worse, Melissa provided me with and estimate that day and scheduled me for the next morning. She returned my calls to confirm my appointment within a few minutes, how many times does someone tell you they are going to call back in 10 minutes and calls back in five. I got the body shop early on Tuesday morning to pick up a car rental from Enterprise who also by the way provided great service. Melissa arrived early and checked my in right away not waiting until they open so that I could be on my way. The car was ready when she said it would be and was washed and looked great, while I am not happy with the fact that a Defect was not fixed without charge, that's an issue I will take up with Ford Directly. Because of folks like Melissa you can bet that I would buy a Ford again and not hesitate to use the service department (Rick) and the body shop because of these experiences. read more

If I could give this place no stars, I would. I've taken my car here for an oil change twice and got "the works" package. And BOTH times my car is returned to me with something else wrong that wasn't wrong when I turned it in. What are the chances. Immediately after it is returned to me, I have notified them of this and they won't take any responsibility. I'll never bring my car here again and advise anyone thinking of having maintenance done here to reconsider and go elsewhere. Or it might cost you WAY more than you have anticipated. read more

I love this dealership! I've been taking my truck there for years and Kyle Vogt got my in today with no appointment and I was out in no time. All of the service staff have been amazing and professional! read more

How Ironic! Sawgrass Ford markets themselves as having "No Dealer Fees" but marks up the price on both Ford F-150 Raptors in their showroom by $12,000 on top of the sticker price and then labels the $12,000 as "because of limited availability!" So limited they have TWO in the showroom for immediate sale. That IS a Dealer Fee!! Shame on you Sawgrass Ford for tacking on $12k in dealer fees to a $70k F150! Talk about taking advantage of your customers! Don't market yourself under the false advertisement of No Dealer Fees and then charge for "limited availability!" That's a DEALER FEE! read more

Sawgrass Ford - Car Dealers Near Me - Sunrise, Florida

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I don't know why I let my GF talk me into going here. I cannot stand this place. Back experience before with her previous car, as they do not stand behind their products. We test drove ONE car, and it took them over 30min to get us another one to try. Wanted to make an escape before then, but they're like piranhas and swarm when you even look at a door. Wish we would've given them a fake phone number too because it has been a month and they're still calling. read more

I inquired about a used truck that had just been listed and didnt even have pictures up. The internet sales director contacted me and told me the price was $13,500 and sent me some pics. I tried negotiating the price and they would not move at all and being 3 hours away, I didnt have alot to work with not being face to face. I texted Tyler the internet sales and agreed to their price of $13,500. He put me in touch with a sales rep that sent me more pics. I asked to put a deposit on the truck but they would not take it as they dont hold used vehicles they said is their policy. Tyler said not to worry as the vehicle was in Service until Monday anways, but would let me know immed when it was out to come buy the vehicle. On Sunday I asked the sales rep to email me a buyers order. He emailed me a buyers order for $15,000 and in the email told me that the manager had instructed him to change the price because they had to put more $ into the truck in service. Need less to say I wasnt happy so MOnday morning I called Tyler and told him the situation. He said "The truck was advertised at $13,500, you agreed it and we will honor that price. I'll take it from here" I said great, thank you and see you tomorrow. I took off work Tuesday to go get the truck and texted Tyler Tue morning asking if he wanted cashiers check or personal check that I was heading that way. He immed responded with "my sales manager will be calling you" Joe called me and said he was the General Sales Manager and that the truck was $15,000 and if I wanted I had to pay that price, that he made a mistake and priced it wrong. He didnt care about what had happened for the previous week, our agreement or my situation and was extremely rude. He said "take it or leave it, the truck is $15,000 plus ttt". I explained I wasnt happy at all and that wasnt good business and he immed said "ya know something, Im selling the truck right now, its not avail" and hung up. I texted Tyler asking him for the presidents info and he never responded. I called the direct phone numbers for the President and General Store Manager and left voicemails for both explaining I had been trying to buy this truck for a week. I NEVER HEARD BACK FROM ANYONE!!!! This is not what I expect from a Ford Dealership! I will never step foot in Sawgrass Ford and I will tell everyone I know to do the same. Complete lack of customer service, honesty, integrity or business ethics. This dealership should lose their Ford license/affiliation for doing business like this! read more

Let's start at the beginning. I was told when I purchased my used truck from them, it had never been in an accident, however, come to find out that No matter how much I have the alignment worked on it still pulls hard to the right, the roof leaks, and the rear window doesn't open. I find it very hard to believe they didn't know that stuff and it was obviously from a previous accident. They told me that the back window didn't open just because the motor was broken. Yeah right. To make matters worse, when I was finalizing my purchase, they offered me a six oil change package. I excepted, not knowing that every time I go in, it was going to take 3+ hours of my day to get the oil changed. Unbelievable. And now today, to put the cherry on top, I got charged 60 bucks for my 3- hr oil change, when I specifically confirmed after my previous oil change, and prior to them initiating this one, that I had one more left of my six oil change package. I specifically told the guy this was the last oil change of my package. Wouldn't you think he would see in the computer that I was mistaken, and let me know prior to them completing the work? No. Because they are thieves. I can handle the typical attempts to upsell me exorbitantly priced engine and transmission flushes, etc., but the lying is beyond reproach. Stay away from Sawgrass Ford. They are nothing but scammers read more

As a brand loyal and committed customer I have been driving a Ford Mustang since 1999. From my very first purchase of a gently used 1996 purple V6 I have been smitten by the classic lines and universal appeal of America's most beloved Pony. I fell in love again when the new look rolled out in 2005, I purchased a pear green V6 coupe right off the showroom floor. Keeping it consistent I snatched up another Kona blue V6 coupe from the showroom floor in 2012 which I drive today and have had all the servicing administered at Sawgrass Ford. In late February I drove in with no appointment for an urgent brake service. I was able to leave my car with service advisor Jose Martinez who I would best describe as a shining star over a sea of mediocrity! A snow storm in the north east delayed the arrival of my parts and I had to rent a car to resume my daily life. Advantageously an Enterprise rental car is conveniently located at the dealership for added convenience. With the help of Jose I was able to receive a greatly reduced daily rental rate. Thank you Sawgrass and especially to Jose Martinez for standing behind your customers and seizing the opportunity to demonstrate the highest level of courtesy and professionalism. read more

Just had service completed on my 2016 F350 King Ranch Diesel. Brought in for multiple service lights and a recent oild change notification. At 57k and was asked to upgrade to 60k service. No problem. Get the truck back and now my engine light is on, reduced power (37 miles to go) and all the other lights remain on that I brought this in for. The only one fixed was the change oil light. Service guy explained I need to have it serviced to fix these other issues. We can schedule it....Uhhhhhh....WT Heck did he think I was here for? So...I blow 3 hours and in 37 miles my truck will only go to 50mph....and nothing else was squared away...almost $600 later but more importantly my day was lost. Plus another day when I go back to another mechanic. Complete waste. Not happy with these guys. read more

Recently dealt with multiple dealership looking for a Expedition. Tyler was by far the best at following up and being patient during the process. I would definitely recommend anyone look for a Ford to give him a call. read more

Bought a brand new 2013 ford Taurus SHO. It was missing roof molding on one side which they promised they would fix. Over the last 9 months they have been giving me the round around. I even called Ford corporate, and they were absolutely no help saying I had to resolve it with the dealer. After waiting another couple months, I decided to try one more time and left a strongly worded message. They actually did call me back to schedule an appointment. Dropped car off, service guy told me he'd call me back to let me status. No call back. I call them, they track the service guy down who promises to call me back immediately. Okay, I wait. No call after four hours. So I call them back again and finally get a human. Service guy again tells me he will call me back. Surprise, no call back after a couple hours. Now we're getting close to closing time, so I call back and finally get the service guy. Says they're still working on it and are having some problems. Says he was going to "run back there right now and call me back with an update". Surprise. No call back. I am still waiting as of this writing, it's been about 30 minutes for that immediate call back that has yet to happen. If I could give them no stars for customer service, I would. Absolutely the worst. I've gotten better customer service at the DMV. Once this thing is (hopefully) resolved, I will NEVER go to this dealership for anything. So there you have it. Last Ford I'll ever buy. Oh, and don't get me started on that piece of crap MySync that's in every new Ford now. OMG, what a piece of garbage. But that's another story. read more

While it's true I'm not 100% satisfied with my Ford Fusion I purchased from Sawgrass Ford, I have nothing but good things to say about their sales team and service team! Alas, I am getting rid of my Ford, so I won't be visiting this location anymore for my needs, but I'd highly recommend Sawgrass Ford to any Ford owners that are looking for dealership service or looking to purchase another Ford. 5 years ago I knew I was looking for a Fusion and stopped by 2 other dealerships in the area. Neither of those dealers were even remotely interested in helping me or earning to sale, so I bypassed them and went to Sawgrass. I wish I knew the name of the guy who helped me that night because he awesome and eventually secured my purchase. The whole staff even stayed late (I think they closed at 8pm but I didn't walk out til almost 10pm with my brand new car). At that time I purchased a service and warranty package and despite Sawgrass being a bit out of my way I came here for all my service needs. The Quicklane was always awesome and fast for getting routine maintenance done such as oil changes, and when I needed other services the service staff was easy and able to talk to. My last visit I worked with Alissa and felt 100% confident as she took the time to really explain everything to me and give me frequent updates via phone on the status of my car. So I guess this is goodbye Ford. We had a great run, and I'm sorry I couldn't stick around longer! read more

When my car died in Clewiston, FL on a road trip from Hades, this is where it ended up being towed to for service after a huge fight with the extended warranty people. While it took a fight to get the car there and my warranty to kick in, the dealership was the least of my troubles. Sawgrass took good care of me, I was very pleased with the service I received, and they were able to fix my issue in a reasonable amount of time. I hope that I never have to see their repair shop again and likely won't as now I just fly into Miami and rent a car. But if I did, I would have no problem taking a vehicle here. read more

We had a fabulous experience at Sawgrass Ford! Matt Ostrem was our Salesman and it was truly a pleasure to do business with him! We had spent the weekend shopping at other dealerships and by the time we arrived here, we were totally frustrated and emotionally exhausted from our adventure of Leasing a new car for our teenage daughter. I wished we had gone to Sawgrass Ford as our first stop! Matt turned our entire experience around...he had the answers to everyone of one of our questions. We got an amazing price (compared to the other three dealerships we went to first)!!! The inventory is HUGE and the car we chose (2019 Ford Fusion) had all the bells and whistles we could get and in the color we wanted! Matt even set up the Ford Pass app on the phone for us! He explained every feature in the car so we actually understood the features that the car had before we left the lot! It was like a Ford Fusion class! The Finance Manager, Abe, made the remainder of the paperwork process quick and simple. He was personable and also a pleasure to work with!!! We were done from beginning to end - out the door and driving home in under 2 hours! That doesn't happen anywhere else! This will be our FIRST stop for our next vehicle! I have never had a vehicle purchase like this before where the entire visit and purchase was so enjoyable and we are so thankful to them for a great deal!! Way to go Matt and Abe - we love Sawgrass Ford! P.S. Our daughter absolutely loves this car! read more

Sawgrass Ford - Car Dealers Near Me - Sunrise, Florida

First time at this location because I needed tires ASAP. Joshua was my service advisor and he went ABOVE AND BEYOND. He got me in first thing the next day and Ford even offered to shuttle me to and from my job down the road! They noticed my alignment was also out of whack and called me to explain everything before asking if I wanted to have it fixed, and also did a full test of everything else even though I didn't ask! They also cleaned and vacuumed my car for free! Looks great and will definitely return read more

Sawgrass Ford has taken extreme good care of me since i got my 1st ford with them, now on the 2nd one and the service just continues to improve everyone. Jim Everly is the best. Great service, great deal on a great car. Thank you Jim. read more

My mechanic could not fix a computer problem I had, and I was in and out of this place in a day and the problem was fixed. Of course they suggested I do allll kinds of other things to my Expedition, that were done that week by my mechanic...but they get four stars for efficiency, not for trying to get more money out of me.. I may be a woman, but you won't take my money! read more

Man that's the first time I've left somehwere and actually wanted to write a positive review very good fast and efficient thank you even washed my car Jose and both my drivers were awesome read more

Im kinda scared with all the reviews I keep reading, was just rearended 10 days ago and given a big runaround by geico just to get the ball rolling, But thus far once my vehicle was brought to their (FORDS) attention they had it towed in within 45 minutes... now their working on the damages this other driver caused me and my family NO complaints so far... being a single father of four, made me feel at ease "Thus Far", but I see some good reviews and bad ones but of coarse the bad ones always stick in your head.... will keep ya updated as progress developes... but so far A read more

The Service Advisor Tiffany Kohler was Awesome. But the people in the cashier were not happy. That made the difference in my experience. I would be fine if I didn't have to deal with the people in the cashiers area. Maybe they're not happy because they have a job. They need to appreciate it more. read more

Took my truck here right after work for an oil change. The wife has been driving it since while I drove my work car. Today she comes home and I smell burning oil and she complains about the oil light coming on during turns. We just had the oil changed so I pop the hood and discover the mechanics forgot to put back on the oil cap!!! Now I'm worried about all the grit and grim that may have gotten into the engine Update Brought my truck back they offered to do another oil change and clean the engine as well as give me a rental for afew days while they do the work. They did this on their own with out me even asking . Very friendly and professional Update Transmission broke down. This time I took my truck to auto nation ford in margate. They advised me they found a lot of oil in my transmission and needed to replace it. Thank god it's covered by warranty. read more

I am happy to report, that after weeks of trying to find a good deal at Sawgrass Ford, as well as waiting for their sales folks to call me back on at least a dozen phone calls, I was able to find THE DEAL OF A LIFETIME at Plantation Ford. I would HIGHLY recommend Plantation Ford, even if you need to drive those few extra miles, to save a small FORTUNE. So, for sales on New and Used Fords, go ANYWHERE other than Sawgrass Ford. I will continue to use the Service Department there, however, until the attitude of the Sales Department oozes into the Sales Department. Hopefully the Owner there will try to prevent that from happening. read more

I purchased my Ford Explorer from this dealer back in March. They gave me no break on the price just offered manufacture rebates. When they received a negative review online they called me and told me I am not welcome there for service for the vehicle. I would highly recommend buying your vehicle from any other Ford dealer but this one. read more