I was delivered a defective mattress. It took 5 delivery attempts in order to get a non-defective…read moremattress. The delivery people treat you like garbage and show up hours outside of their time window. All of this is a-okay with Mattress Firm. You will request different delivery people, but you will get the same ones over and over again. They will also drag your mattress unwrapped directly across the floor. My sales person was nothing to write home about. She complained the entire time about how she was tired, how it was past closing time when we were filling out the paperwork and kept making mistakes. I almost got up and left. I should have. I purchased a mattress at the Oceanside location previously and never had an issue. The regional manager gave me a credit that I literally had to argue for. It did not make up for my time that was wasted or the disrespect from the delivery people.

The Mattress Firm warranty is a joke. My advice, based on my personal experience, is to understand…read morethat there is no functional warranty supporting the customer, you are effectively buying "as-is". So tired of this kind of BS! I would guess that 99% of Mattress Firm consumer warranty requests are denied, after the buyer is forced to jump through multiple hoops of a surprisingly long list of specifications you must have met to comply to their warranty requirements. Wrong box spring! Warranty void! Except, of course, it's the box spring that you bought from them. There's a byzantine list of multiple factors they select from to deny you. What are you going to do, take them to court over a mattress? Great way to spend your time. You get the picture. Never going back to Mattress Firm. For my wife and I, they were a waste of both our time and our money.

Amazing customer service I got from Jason. He is so knowledgeable and not pushy. The store is so…read moreclean and easy to shop thier huge inventory of beds, Jason make the whole experience a really pleasure. Would recommend this store to anyone that needs a good night's sleep, changed my life!

Jason is very knowledgeable and helpful with the mattress, pillows, and beds! I've been having neck…read moreand back pain for months prior to coming to Jason, and he's helped me pick out a proper mattress and pillow based on my preference. I highly recommend discussing with him for your mattress and pillow needs as he's very experienced in this industry.

My fiancé and I stopped in looking for our first purchased bed together! We had 3 stops we were…read moregoing to make along the way and this was our first. We went no further. I'm a bit of a sceptic when it comes to sales pitches, especially around a holiday weekend. Well, David proved me wrong. His knowledge, his approach to us and how the whole process unfolded was very comfortable. He really knows his product and was very easy to work with. Thank you David!! Janie & Andy

The Mattress Firm warranty is a joke. My advice, based on my personal experience, is to understand…read morethat there is no functional warranty supporting the customer, you are effectively buying "as-is". So tired of this kind of BS! I would guess that 99% of Mattress Firm consumer warranty requests are denied, after the buyer is forced to jump through multiple hoops of a surprisingly long list of specifications you must have met to comply to their warranty requirements. Wrong box spring! Warranty void! Except, of course, it's the box spring that you bought from them. There's a byzantine list of multiple factors they select from to deny you. What are you going to do, take them to court over a mattress? Great way to spend your time. You get the picture. Never going back to Mattress Firm. For my wife and I, they were a waste of both our time and our money.

My girlfriend and I decided we wanted a larger bed, especially with three small dogs insisting on…read moresleeping with us. We had a Heirloom queen from Jerome's that we absolutely loved that costed an ungodly amount of money six years ago. They're even more costly now, especially the California King. And you better not hate it, because Jerome's doesn't accept returns. We fell in love with Jerome's Bordeaux California King, but the mattress alone costs nearly $5,000.00. We started watching YouTube videos on different mattresses. We enjoyed watching Ken, Gabriel, and Pablo's videos from, "Mattress Makers," San Diego based furniture stores. Was interesting watching them open up mattresses they removed from customer's homes when delivering their new mattresses. We were really sold on their entire manufacturing process. The natural latex foams, and spring designs, and the fact they make them as soon as you order them. With a two week, give or take, delivery date. They can also customize your new bed and install different types of latex foams to make one side firmer and the other side softer. In addition to, "Mattress Makers," many good reviews all over the internet, we decided to give them a shot. We arrived at the San Marcos location just before closing time. Being mindful of whoever was working was probably wanting to lock the doors and go home to their families. I was just planning on getting some quick information, and brochures, etc. We were greeted by a very familiar face. Ken Johnson happens to belong to the same ancient and charitable men's fraternity that I do. As matter of fact, he's a Pillar and well liked and respected member of our brotherhood. Yes, we are Freemasons. Even though he was about to close up shop, my girlfriend and I were heartily and genuinely welcomed in, he loved the doors and spent an hour with us figuring out what our needs and sleeping habits were. He zeroed in on two types of medium firm beds for side sleepers like us. We were ready to purchase, mostly due to, "Mattress Makers," were half the price of our favorite Jerome's Bordeaux mattress, and Mattress Makers guaranteed we'd love it or we could return it for a $289.00 return fee, which Jerome's didn't offer. After a couple of weeks we decided the mattress wasn't for us and we became willing to pay the return fee, and purchase the more expensive one we were already familiar with. Don't get me wrong. Check them out yourself. Mattress Makers have quality offerings and many satisfied customers. We decided to keep, and pay, for the free pillows and sheets we got with the mattress we returned. Quality all around. And the service we received, was on par, from the very beginning to the end when we had to make the uncomfortable choice of asking to return a product to a good friend we purchased it from. No matter where you live in San Diego, Orange, Riverside or even LA County, go in and see Ken Johnson at the San Marcos, "Mattress Makers," showroom. Whether you're buying or returning he'll make you feel good and treat you right. Arlene and I are older, and have hip and shoulder pain exasperated if on the wrong mattress for us. We're kind of like the old nursery rhyme Princess and the Pea, where she was so sensitive she felt the pea even after many mattresses piled up. Additionally, Ken has followed in his Dad's footsteps and is a professional Santa Clause around Christmas time!

I am still in process of getting medical advice. Ken was very helpful and knowledgeable.read more

We had a truly positive and comfortable mattress shopping experience at Yawnder. It's a great…read moreshowroom full of high quality mattresses that you typically only see online, so being able to try out more natural, eco-friendly options was so helpful. We found our perfect mattress with the help of Trystan and Katherine, who were both SO nice, genuine, patient, and very knowledgeable about their inventory. Trystan especially spent a lot of time with us answering all of our questions honestly and in detail, but also gave us time and space to shop around, and never made us feel pressured to buy. We purchased 2 Technogel pillows, a Diamond Generations King size mattress (made here in California!), a bed foundation, and mattress cover for a very reasonable price. We didn't feel the need to shop around for any of it because a quick check online showed that Yawnder's pricing was very fair, and we also wanted to buy everything from this awesome small business. We opted to have our items sent to the showroom, then delivered by Oscar, who was excellent with communication and coordinating a delivery time, and even took our old box springs away all for free! AMAZING. I've been recommending this Yawnder location to friends and family, and would highly recommend it to anyone.

I generally despise having to mattress shop. This last go around, I spent way too much time going…read moredown rabbit holes with reviews and reddit, etc. I wish I had just started at Yawnder in Encinitas. They had 3 of the 4 mattresses I was interested in. After test driving those (and a few others in the store), we settled on some from Nest (two twin XLs for our split cal king and a queen for a guest bedroom). The in-store experience was terrific. The staff was super helpful. After the delivery was complete, Yawnder expeditiously arranged for the pick up of our old mattresses. Super smooth experience and I highly recommend them.

I am a disabled Vet and need an adjustable bed to sleep. We were treated horribly by customer…read moreservice, they showed absolutely no empathy for a two week delay in delivery. My wife and I are moving into a new home and now have no bed to sleep on. We canceled our order with Sleep Number and would highly recommend that you consider another bed company. Any company that would put a disabled vet in that position does not deserve anyone's business. Sleep Number is the most expensive bed on the market, one would expect superior customer service, but one would be wrong.

The bed was fine for 5 years until one of the air chambers went flat. It took 8 days until a…read moretechnician could come out. They brought NOTHING to affect repairs. They gave us a phone number to call. We were on hold for 2 hours. They told us they could send us the parts in about 3 days for $590 dollars. SO MUCH FOR A WORTHLESS 15-Year warranty!!!! Save yourself some grief and a lot of money. DO NOT BUY A BED FROM SLEEP NUMBER.

In 2018 my husband and I bought an adjustable mattress from Vinny at Ortho Mattress on Encinitas…read moreBlvd. It was an excellent experience. Vinny was helpful, professional and super nice. We got great value from our investment. I highly recommend Ortho Mattress on Encinitas Blvd. because they have a wide selection with varying price points. The delivery and setup service was perfect. Jerry was helpful when I called with a question.

The customer service and quality of their product are below par. Customer service - nobody at the…read moreshowroom takes responsibility nor do they even suggest how to remedy the situation. The mattress that was delivered (and not accepted) should never have left the factory. The corner was misshapen with extra fabric. The delivery person had nothing to say, basically not up to me or not my fault is the attitude of employees. The special order was not made to specifications so it did not fit the bed frame, too narrow and too long. The "redo" came 10 days later, ooops same size. When asked if it was even redone the employee at the store (Bruce) wondered if maybe a different tape measure was used?! Really? The manager Justin was to give us a call back and no call ever occurred. I wonder if this review will help them improve in the future?

This is a great great business. Ruth and her husband run a fantastic shop with all kinds of…read moredifferent options different mattresses, different prices free delivery and just an all-around great vibe. We were very very happy with what we ended up with. Thank you, Ruth.

The customer service here is unmatched. They truly care about their customers and go above and…read morebeyond to help them find the right mattress at the right price. I highly recommend Hunter, Ruth, and Mattress Place Store in Solana Beach!

Is there a rating lower than 1? We walked in the store and walked around for 5 minutes- walking…read moreright past a lady at a desk who didn't say a word, so goodbye...

After calling Lawerence Furniture about an issue for a recliner we purchased in 2016 their…read morefurniture repair person, Russ called to make an appointment to come to our home to inspect the chair. Russ was a pleasure to work. He did everything he could to get the job done. Eddie and Warren

Chuck is in the top 5 customer sales people I have had the pleasure to work with and I am 52! He is…read moreincredibly knowledgeable both on an individual product level and assisting to find the right therapeutic products, to help with your individual needs. He is so clearly a passionate believer in his offerings, it's not "being sold" as much as it is being educatedI am taking measurements today and will be back for my zero gravity chair tomorrow. I can't wait

Chuck was the most amazing and compassionate salesman. I really appreciated his help. The…read moreatmosphere in the store is peaceful and makes you want to stay and cool down from the heat.