I had such a wonderful experience at Scenthound Carmel Valley with my foster dog, Stitch. From the moment we walked in, the staff was beyond kind, welcoming, and accommodating. They treated Stitch with so much patience and love, and took the time to explain every detail of the service, which I really appreciated. The lobby was clean, inviting, and stocked with plenty of bath and grooming goodies. The location also has ample parking, making the visit easy and stress-free. One of the sweetest surprises was receiving a text message with a photo of Stitch getting lots of love in the tub. It meant so much to see him being cared for so thoughtfully while he was there. I am incredibly grateful for Scenthound and their partnership with Fido Foster to help foster dogs feel their very best. Stitch received so much affection and attention, and he came out looking amazing, smelling great, and sporting the most handsome smile. Thank you to the wonderful team at Scenthound Carmel Valley for your caring hearts, exceptional service, and for making foster dogs like Stitch feel so special. You truly make a difference! read more

Our large golden retriever has been here twice and had a great experience both times. The first visit included the basic package plus a blow dry at an additional cost, and the second time we tried the basic package without the blow dry, and ultimately decided to sign up for the monthly basic package. The S.C.E.N.T. Score and the Scenthound App makes tracking her hygiene health and grooming appts so easy. I also love the convenient "ready for pickup message" notification when it's time. Overall we've been having a great experience with everyone, especially Cara, the lovely owner of this particular location, and look forward to continuing our pup's monthly hygiene care here. read more

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Took my 8 month golden doodle to Scenthound for the first time, and man did I love it. Employees were super nice and friendly, giving me the run down of how it works and were super through in how I wanted the groom to be. They did an amazing job and even though my puppy is a little hassle, they got the job done! I was super thrilled on how a great job they did as well as their overall service; I will be coming back!! Thank you! read more

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Excellent people true Dog lovers. Took my Nikki in this morning for her grooming and summer trim, they did an excellent job and Nikki loved them she actually didn't want to leave. Now every time I go to the door she thinks we are going back . They have a introduction package that includes a double wash, brush her teeth, trim their nails, clean their ears and check for any other issues they might have for only $49 read more

Scenthound San Diego Carmel Valley - Nikki - Pet Groomers Near Me - San Diego, California

This is the most hands on, service friendly place we have ever taken our dogs. From start to finish they went over everything before and after our pet visited and did a great job! The prices are fair and they even sent a text to us to follow up! Highly recommend. Much needed in this area where there's a lot of overpriced and crummy groomers. read more

As a military family we trusted Scenthound with our two Golden Retrievers, it's very hard to find groomers that are trusting and willing to help and support your hectic schedule. We were very fortunate to find scenthound and wished we would have found them sooner, our dogs Waffles and Biscuit love coming here and just know where to go every single time. As our time comes to an end, we definitely want to encourage anyone to just give it a chance and let the results speak for themselves. The staff is amazing, the place is always clean and welcoming! Thank you again Scenthound for always taking care of Waffles and Biscuit ! read more

Scenthound San Diego Carmel Valley - Pet Groomers Near Me - San Diego, California

I decided to give this place a shot for my very anxious/fearful sheltie's first ever professional grooming experience. I was really nervous about how my dog would react, and about making sure she was handled with the utmost care and compassion. I called ahead and was given a generously long and helpful explanation of services and answers to my questions by Shien. Upon arriving, Katie helped us check in and was patient and understanding and helped reassure me and answered some additional questions. I got some updates throughout the service which really put my mind at ease! When my dog came out, she was not even the same dog I walked in with: she was confident and excited and even greeted a stranger in the lobby! The staff said she did amazing and I am confident that she was handled with love and care throughout this process based on how happy and relaxed she was leaving the appointment. I am so pleased with our experience here and we'll definitely be coming back. read more

Scenthound San Diego Carmel Valley - Photo update of Winifred (Freddie) after her bath! - Pet Groomers Near Me - San Diego, California

I want to sincerely thank Katy at the front desk, for comforting me while this is my first ever groomers experience and with a 12week old puppy! Senthound uses positive reinforcement and Katy sure used her lovely care on me! lol And Lillie and Daisy, for giving my Teddy a great first experience with you ladies especially as a wiggly puppy in this new world. Your care and collaboration for a fast new experience for him filled with love meant a lot to us! And omg the hair cut was so freaking cute he looked more like a Teddy bear lol (I have a mini Goldendoodle). Your friend Teddy will be back again! read more

I tried rescheduling my appointment and they refused to do so without charging the cancellation fee. Their fee is a cancellation fee not a rescheduling fee. I will not be taking my dog here again. Bad customer service. read more

I scheduled a Basic Hygiene Our core package. Includes a bath (with towel-dry), ear cleaning, nail trim, teeth brushing, and a 6-point wellness check. And got a text saying if I cancel 24 hr before my appointment I will be charged 35$ only to get their and to be told my dog is to matted to be washed and we can offer this service to you and we will not give you that service and been forced to do something else more expensive it's a fictional policy they have if your dog is matted they will not wash him but are willing to give him a haircut per their imaginary policy acting like they know better than the pet owner just to get more money out of you felt very uncomfortable I would not take my child back and I definitely won't take my dog back they might do some shady stuff just to bring they point across they trying to pull a switch around on the costumer I haven't see that policy on their app or website either read more

I put off writing this review because I figured I got what I paid for. I got a deal for my four dogs to get a basic bath with two towel drys, two blow drys, and one dog got a featherless trim. Right when I got in there was a very very large staffie dog that was being brought out that was clearly so dangerous around other dogs that two staff members had to put themselves inbetween my dogs and it while the owner dragged him out. The dog was growling and huffing the whole way. I noted that the staff did the right thing by protecting my dogs and I but I could not shake the nervousness of leaving my dogs there when they groom dogs like that. All dogs deserve to be groomed but with a dog THAT large and THAT violent I could only think of the possibilities that would happen if he got lose. I told myself to just let them try this place and trust the staff and left them. My little morkie came out looking awesome and they noted she was the easiest one to clean. My labradoodle came out looking okay, his feet and legs were still completely dirty. It looked like they washed his head, upper body and tail that's it. My Aussie came out looking okay. She got a featherless trim that both my mom and I noted was not even and I had to fix. Her face was dirty and her feet also were dirty. My maltipoo looked like nothing was done to her. Eyes full of goop, dirt in her fur, they maybe got her wet and that's it. I know my morkie is the easiest when it comes to grooming but that doesn't mean you don't just half-ass the dogs that don't like it. Again, I didn't take pictures and I didn't write this review right after my visit on October 4th, because I figured for the discounted deal I got they just didn't do a great job. However I'm now writing a review because I just realized they never cut my Australian shepherds dew claws and they are now so over grown they are pressing into her legs. Nail cutting is apart of their basic service and missing those claws is now causing me to take her to a new groomer to fix them. We had already decided to not bring our dogs back. Mainly because of the large dog that gets his service there, partly because of the results we got back but primarily because the membership didn't make sense for us. However, not cutting a dogs dew claw can cause serious issues to their nail and arm if it continues to grow. I'm glad I noticed it now and not at her next, NEW, grooming appointment. read more

Scenthound San Diego Carmel Valley - Pet Groomers Near Me - San Diego, California

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Been very happy with their services. Jordan is well taken care of here off. The owner called me and tried to work out the situation with me.

Thank you Scenthound for giving my girl the pawrfect spa treatment! I adopted my dog through The Animal Pad & Scenthound gave me a call to schedule a complimentary Basic Hygiene package which included: bath, ear cleaning, nail clip, teeth brushing. When I arrived, they said they would also assess the Peaches' anal glands to see if she needed to get gland expression (which is an additional cost). The entire process was easy- booked an appointment, dropped her off, this package took about 1 hour, & picked her up & she looked so fluffy & smelled so clean! This is a membership based pet groomer. Everyone at Scenthound was fabulous & thank you again for this awesome service! read more

Before discovering Scenthound we would take our corgi/aussie to our local Petco groomers where they would do a good job. The difference with Scenthound is they do an amazing job! Almost like I didn't know what the standard for pet grooming service was until I, and little Bourbon, experienced it. When checking in they tell you exactly what to expect during the service. They also go over any additional services you add on top of a basic wash. Since our Auggie sheds so much we always add a de-shedding treatment. Whenever I picked her up after Petco she might be good for a day before shedding like crazy again, with Scenthound it's about a week before her coat starts showing up on the floor. Upon pick up they tell you exactly how the service went and also score her based on her hygiene. Her scores let us know if she needs any immediate care in a specific area, like were her nails too long? Am I brushing her teeth often enough? Since they check plaque too. The surprising thing is that Bourbon now gets really excited whenever we start walking up to the store and she's happy to see everyone inside for her session. It truly is a premier experience for you and your pet. read more

Scenthound San Diego Carmel Valley - The floof after being groomed - Pet Groomers Near Me - San Diego, California

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We brought our dog to Scenthound. Setting up an appointment was very easy. Their team welcomed us in and talked to us about grooming options for our rescue pup. He's a doodle and had some matting on the top of his head and chin, but it was minimal and there was no extreme matting elsewhere. We knew some shaving had to happen. The team at Scenthound said they would only shave the top of his head. "We can make it into a fun Mohawk or something" their groomer told us. We were very direct about what we wanted, and they seemed to understand. We left him in their care and trusted them with our pup. After about an hour and a half, we get a text that it's time to pick him up. When they bring him out, they preface it with a nervous face saying, "ok so just know he's still the same dog." We were confused why they took this approach until we saw him. Without consulting us, they made the decision to shave his entire head, ears, neck and chest. When I asked, "why didn't you call us to get our permission first?" They had no actual answer except, "well we just thought..." I've brought dogs to groomers elsewhere and they 100% always call to confirm anything outside the original plan. I understand that it might seem very superficial to complain over how a dog looks, but the issue here is that they went ahead with making a decision without consulting us. This violates customer trust and who knows what else they would have done on their own. If you decide to go, make sure to demand that they consult you before making changes. I thought this was industry standard but apparently it's not. read more

Scenthound San Diego Carmel Valley - After - Pet Groomers Near Me - San Diego, California

I really don't want to have to write a bad review... however it may help others avoid this happening to them. We were a bit spoiled with an amazing groomer somewhere else. They moved. So we went to try out Scenthound because it's close. Scheduling was pretty easy and I decided to start the monthly plan just to try it with my Bella. Bella has never had a bad experience with grooming so she went on in just fine. After picking her up I noticed she was nervous and scared. She looked pretty good but it didn't stay. I found out later in order for it to stay nice we needed to add more services in addition to our monthly fee. After all the fees added to actually get it done right it cost way more. I gave this place one more chance. As we waited in the waiting area dogs came in and I noticed 3 out of 4 dogs were scared. Bella was shaking and holding onto me for dear life. They took her and told me it would be an hour. It was way over an hour and I heard her back there yelping. There was a guy that came out that was nice however I'm not sure what happened back there but she wasn't done . I didn't want her going thru this anymore. I took her while still partially wet with mats. When picking her up she yelped a few times. We found out later she was cut in two places. Three weeks later (yesterday) I took her to another groomer who shaved her to start over. Here are pictures of the cuts three weeks later. Never again will I go there. Update after response from business. - they cut the matts off of her while she was back there. She was shaved under the ears and somehow the neck got cut as well. They shaved the mats off so they did use something to cut them off. I also told them I don't want anything to hurt her so if they had said she needed a shave then that's what I would have to do. They never suggested the shave as being the best option for her. I go off how she acted on the next visit and the dogs I saw coming in.. and what I saw with my own eyes. There's nothing more I need to say. Some customers may have had good service.. I really gave it a shot. This is just my personal experience. read more

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Excellent customer service, everyone I met that worked there plus the manager were amazing, informative and engaging. Our dog Missy is not the friendliest in the bunch so I was a bit apprehensive, I found quickly that I could relax. I'm going to call tomorrow and make our second appointment for the basic bath. read more

It was hard for us to find a shop that our old pup Mantou could tolerate--he has such anxiety at his grooming visits, but Scenthound was the first place he's ever been to where he was at ease. The owners (Cara) and shopkeepers were always so kind to him, and he always came out of his appointments looking beautiful, fresh, and clean. I would highly recommend checking out Scenthound--it is a MUCH better alternative to Dirty Dogs! read more

Scenthound San Diego Carmel Valley - Pet Groomers Near Me - San Diego, California

We went for the first time today with a trial type offer for an initial cleaning. I was very impressed with the whole operation with a few kinks I think they can easily work out. Booking was a easy. They reached out to me to answer my questions right after I registered on their site for the first timer offer. Some people may find this annoying but it's nice to see they actually have a sales process and stick to it. On the day of our booking we showed up and check in was very streamlined. From our first minute in til they started on our dog was only about 5-7 minutes... The staff was super nice and helpful with my first timer questions. They also offer you multiple options when it comes to shampoo as some dogs are sensitive to smells and added ingredients. The cleaning took about 45 minutes (no groom just wash, nails, and teeth). They texted me when she was ready for pickup and I headed back over. On arrival they got my dog out to me immediately and they pitched the monthly plan which I was expecting. I was already sold based on the experience up to that point so it didn't take much convincing . SUMMARY: Groomers were great. I suggest trying them out with the first timer deal they offer and give it a shot. I've found that most of the time peoples issues with groomers are mostly out of the groomers control... some dogs just freak out and there's only so much they can do. My dog and I had a great experience and I think they will make a great addition to our community. Thanks Scenthound! read more

Scenthound San Diego Carmel Valley - Happy Dog post visit. - Pet Groomers Near Me - San Diego, California

5 Stars We absolutely love Scenthound, and so do our dogs! Every time we pull into the parking lot, our two Westies can barely contain their excitement--they practically drag us into the lobby! Connor and the staff here are truly amazing. They're so kind and patient with our pups, who are a bit of a handful, and they always come back to us sparkling clean, soft, and perfectly groomed. We've never had a single complaint. Time management and communication are also top-notch. The team is efficient while still giving each dog the care they need. It's clear they love what they do, and that makes such a difference. We couldn't ask for a better place to take our dogs for grooming. Highly recommend Scenthound to any pet parent! read more

I took my Doodle to this location for 1st time, Nov The grommer came out, and I explained to her what type of cut and not to cut the top . As I spoke, another nice employee took notes she was typing in the computer. I thought this was awesome!! When I returned, they had a system to explain the whole membership, and the lady was talking, and the gentleman manager came out and kept interrupting the ĺady and he was so rude to her. Then, after all the interruption, he told her I got this. He was condescending and didn't even let her explain the membership. That was after the fact that he was telling everybody he had to help the groomers because it was so busy. He told me he was the manager. I was shocked because just the way he was speaking. He wanted all the attention on himself. When my Doodle came out and seemed OK when I got home, I looked closer, and she chopped a chunk out of top of her head .The cut was kinda of choppy, and her ears were terrible . As I had explained that I was growing out top of her hair for a ponytail and not to cut the top . The owner offered a 30% discount to come back for another chop job. Then I spoke to her, and she texted me days later and said ok, what, we can offer a free cut when it grew out.. BEWARE beware BEWARE read more

Scenthound San Diego Carmel Valley - 30%discount - Pet Groomers Near Me - San Diego, California

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I am very particular about where I take my English bulldog because she's a rescue and has some quirks that require some patience and attention. Scenthound took such great care of my Marley and she always comes out a happy and clean pup. I love the SCENT assessment (Skin, Coat, Ears, Nails, Teeth, Glands) you get at the end of each grooming so you're on top of your dog's wellness needs. But by far what sets Scenthound apart is the phenomenal staff and pets-first philosophy. If your pup shows signs of anxiety while receiving a particular service, they will stop and work around it so your dog is more comfortable. That's really what sealed the deal for me. I want my dog to feel safe and loved wherever she is, and the staff clearly adore Marley and treat her like the queen she is lol. If you want a groomer who cares for your dog as much as you do, look no further than Scenthound! They really are the best. read more

Made a same day appointment for nail trim , was told our pooch needed rabies vaccine paperwork, said no problem, called back to say we are still waiting for the paperwork and then was charged $30 no show fee. Very confusing and disappointing. No notice or warning, beware! 1 star for the groomer Conner being polite but Viviene B and Cara code of conduct not good. Definitely needs to be worked on read more

We've been taking both of our dogs (ages 1 and 2) to Scenthound since they opened and have had a great experience! My older boy is a little shy and the last groomer had some trouble with him being nervous, especially with the nail trimming. The groomers at Scenthound have been so patient with him and he's improved so much and gotten so much more comfortable with the grooming process. Also a plus, my pups are always sooooo soft and literally feel like velvet after they get their baths there! read more

I brought my golden retriever in for a "complete spa day". She had matted fur and she suffers from seasonal allergies. The staff went over all of the treatments that she could receive and everything was explained to me in detail. I received a call from the staff that after removing some severe matting on her hind quarters that she had some "hot spots" due to her allergies. They did not want to aggravate her condition by getting these areas wet. The compassion and concern that they showed for her well-being was remarkable. We all agreed that the best course of action was to have her allergies and hot spots heal and she could go back for the rest of her spa treatment. Not only did they take great care of her, they only charged me for the work that was performed. I highly recommend the shop and the entire staff. read more

Extremely easy to book and get an appointment for our dog Duke. Very friendly and professional staff who were knowledgeable and know how to treat your pet. They are honest about what services your dog needs (the two places we have taken Duke to, did the hair cut, gland expression, no questions ). Here, we were told he just needed a trim and didn't need the gland expressions. We opted to get him the de-shedding shampoo. We were even emailed how the grooming went (how well Duke behaved or what he didn't like: ie: front paws being worked on). Very satisfied with the treatment and Duke was happy too. read more

Great dog wash! They were very gentle and thorough with my 11 year-old yellow lab, George. I highly recommend them!

I want to start with how amazing the staff is I was frustrated with my monthly payment Allison did an amazing job of helping out. My German/Husky and Pitt are difficult to bathe they absolutely do amazing job with them. read more

I took my Australian Shepherd rescue Molly in for the basic hygiene package (bath, ear cleaning, nail clip, and teeth brushing) a week ago. The store manager Conner Betten did a great job with Molly, and shared videos with me showing how well she took to the services performed. She didn't even get distressed or barky at other dogs that were being groomed! This was no small feat given how anxious she can be, as she was under-socialized before I rescued her when she was five years old. Icing on the cake is that she smells so good! I have signed up for their monthly basic hygiene package, and look forward to Molly reaping the benefits of regular cleaning and grooming in a comfortable atmosphere for her. read more

We joined Scenthound's membership program since they opened earlier this year and have been VERY impressed. Our shih tzu Elton John goes to the 'spa' every week for the works. We are blown away by the level of service - the team, manager and owners are all super kind and genuinely compassionate. They always make our nervous furball baby feel at ease. They listen carefully to his special needs since he can't get his ears wet; they take notes on his file and follow through. They always go above and beyond to make sure Elton looks and smells amazing. We highly recommend Scenthound to anyone looking for a professional, caring, top-quality dog grooming team they can trust. read more

brought my shih-tzu in to scenthound and was blown away by their customer service. My dog came out very clean and I loved how they took the time to walk me through how the service went and all the details of his scent check. You can tell the staff really cares. Scenthound will be my "dog care" place . read more

Needed a last minute grooming appointment for our yorkie Musubi. Scenthound was nearby so we gave it a try. Awesome service and quality service. Will go again read more

So glad I signed up for the monthly membership! Stan was the first dog to use this special service on opening day! Love their communication, and the SCENT check! Kara and Connor are amazing! Glad you all picked Carmel Valley for your first Scenthound! Stan loved his SPA day! read more

my sweet golden doodle went in for basic hygiene and cut. they took 90 minutes only. the groomer didn't seem interested. worst cut ever. her legs are so uneven . she looks ridiculous. I gave them feedback and was offered a free session. even though it cost $155, I am declining. I don't want her looking terrible. and also if they don't care about her appearance I question if they care about her ears, glands,etc. it seems like they didn't clip her ears well so now I am cleaning themto prevent infection. every other groomer has praised Rosie, one said she's her favorite. Don't go there- expensive and bad outcome read more