My wife spoke to the manager, Ashley, on the Monday following our horrible experience. We asked her to refund us for the sandwich that wasn't included in our order, and she insisted on refunding the entire order. As for the malcontent who basically ruined our experience here, we were told that she would no longer be employed at this location because we weren't the first people who had such a negative experience with her. We intend to return to this location as we have done so many times previously, and we appreciate the manager's customer-first reaction. read more

This is a really nice location! Modern, clean, cool and nicely designed. Service was prompt and friendly. Avocado turkey sandwich was freshly prepared and delicious! read more

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If I could give the customer service a 0 I would. I went through the drive through at 1pm today July 5th, this was my first time here so I didn't know where everything on the menu was. The menu was also too close so it was hard to read and I was already overwhelmed with trying something new. This lady was screaming through the speaker, very rude. I told her I wanted a ham sandwich, I didn't see one on the menu and she yelled over the speaker "it's on the menu" so I proceeded to tell her I didn't see it. She asked what size I wanted and I asked what sizes are there, instead of telling me the sizes she yelled again "ITS ON OUR MENU" no help what so ever. She then said she was going to not take my service because I was having trouble reading the menu. All of my family comes to this location and have had a bad experience with this same lady! After she refused my service I went inside to see if I could get her name because that's not how you treat customers especially if it's their first time there. She refused to give me her name and proceeded to call the police on me because i "wouldn't leave". This lady obviously doesn't like her job nor does she care about giving customers a good experience this is unacceptable and me and my family won't be returning to this location until this matter is resolved. read more

Schlotzsky's - Rude and unprofessional worker - Delis Near Me - Clear Lake, Texas

went by there today to try it out because i've never had schlotzsky's before, i got the mix and match sandwich and soup, first issue was, my sandwich didn't have cheese on it, the lettuce was brown, and overall didn't taste good at all, tasted expired....40min after leaving, i start projectile vomiting non stop...this place is absolutely horrendous!!, i will never step foot back in one.!! read more

Our office loves our lunch runs to Schlotzsky's. The restaurant is always clean. The food is fresh. The wait is almost non-existent. And, the cashier, Albert, always greets customers with a smile. It really seems like everyone working at this location goes the extra mile to make sure each visit is consistently a positive experience. read more

I wish I could give negative stars. I've never been more disrespected by a fast food worker than the woman who works evenings here. I wouldn't return if someone gave me a gift card for this location. I asked a question and was berated for not knowing the answer to it like I was a regular customer when I don't frequent schlotzskys and now for sure I won't. She spoke as if she had no care in the world about getting fired or reprimanded. Shows me that management probably doesn't care. read more

We always split a large original with lite on mustard. Tastes as good as it did back in the eighties.

When I think of Schlotzskys I think of slow service . But this location has proved that wrong . Service here is quick and the staff are always polite . Over the years they have really changed up the menu to please everyone in your party. I can bring my whole family here and everyone can find atleast one thing they will eat. I personally love the original sandwich and my kiddos love the pizza . It's the perfect lunch spot, and for the most part super relaxed and quiet on the inside . read more

I love the sandwiches at Schlotzsky's, but the service at the drive thru was terrible. the woman taking my order was so rude.

What customer service? The employees act like they hate customers. I waited 10 minutes at the counter for someone to take my order and then another 10 minutes for a to-go box. There are plenty of employees in the kitchen but none want help customers at the counter. The manager here should be fired. read more

This is my second time to visit this restaurant since it has opened and it is amazing. It's super clean. A big must for me. The food is fresh and tasty, and the service is great. They will not disappoint. read more

I was one of the first Schlotzsky's fans when they first came to Houston in the 70's. To this day, I still love them! But not from the location closest to me on Spencer Highway in La Porte/Deer Park. Unfortunately, this particular location skimps on the meat and additions. It used to be a sandwich that is full of meats and anything one wishes to add, plus just enough bread to hold it all! Now, and especially at this one location, it is pitifully thin meat, ALL bread, and very little of that taste that I crave. So disappointing. Kindly sent a message to the store online, and never received an answer. You have lost probably a lot more than me as a customer. read more

The customer service needs big improvement. I pulled into the drive thru and asked about the 5 dollar pizza deal on the weekends. The cashier was very short was her answers which then led to confusion. I asked for a pepperoni pizza and a california pizza. She led me to believe that the pizza I wanted would be 7 dollars but then rudely informed me that it would not be that price. I said fine, I'll take the pepperoni pizza and the full priced california pizza. The cashier then said just the california pizza and I politely said, no, a pepperoni as well. She then snipped that I only said the california pizza and rudely said that I needed to decide what I wanted as the kitchen would be closing soon. I said just the two pizzas and she immediately cut me off with the total. The rest of the transaction was curt with no thank you or anything. I was simply trying to get a pizza but experienced a very rude and rushed encounter when the restaurant wouldn't be closing for another hour. read more

Haven't been here in a while and I remember why now. Sandwich seemed a little different,not as flavorful. They only gave me one type of salami. Just ham and one salami type on the original. By the time I got to the other half the bread was like a wet sponge. Had the nerve to have a tip jar sitting drive thru shelf! Emp mumbled something about it but I ignored him. Expected a tip and gave me an incomplete sandwich. This tip culture is getting out of hand. If you can, avoid this one until you get to another. I wish I had cause I would've past at least three others. Trifling company and employees with substandard food and service. Lord I miss ZAPPO'S! read more

Schlotzsky's - Just handed me my food, messed up my sandwich and expect a tip. Get real... - Delis Near Me - Clear Lake, Texas

Thanks for your great food and service. Keep up the good work and quality chow. It will be even better if you would stay open until 10 PM . read more

The service is amazing! Albert is so attentive and always makes you feel welcome! Out of all the Schlotzskys locations this one is by far the best because of Albert and the staff! read more

I'm redoing my review to lower the raging and explain why. Old Review: Like another reviewer said there were unbused tables but one was available. You order at the counter and they bring your food. We used to eat at the old location about once every 6 months or so. I've never been excited about Schlotsky's original sandwich, but it's different and we share a deluxe. The sandwich seemed the same. New Words: During the COVID we only do takeout. I'm not high on their sandwiches but they have a drivethru so we've gone here a few times. Nothing has changed except to say, they may have the most unfriendly/unhelpful workers of any place we've been going. I don't know how to rate this place 'cause it has Cinnabons. I love Cinnabons. So it's either 2 stars for the rest or 4 based on the Cinnabons. That averages to 3. read more

haven't been here for years, but came by for a sandwich and it was very fresh and yummy! I'll have to go back. They have quite a selection. Soups and salads, additional to sandwiches. read more

I am only in Texas part time these days but I make a point to get a Schlotzsky's sandwich on a regular basis. I just love the bread and the drag toppings. Never had a bad meal at any location, and the service is generally good. In particular, at this location the store is new, the service is friendly, and the food is good. A smiling, friendly face is good to see at lunch... a nice hello and a genuine wish for a pleasant day. I'll be back. read more

Schlotzsky's - Angus beef and cheddar - Delis Near Me - Clear Lake, Texas

Not sure how these businesses stay in business. Food isn't bad but we're trying to eat inside and it's just dirty! Tables specifically. I mean they're not busy. Get out and wipe down some tables!!! read more

Great food, speedy service, friendly and attentive staff. Our group enjoyed the pizza specials! Staff was constantly cleaning and being attentive to customers during the lunch rush. Our group of six had a great sit down lunch. Will be back for more loaded baked potato soup! Yum! read more

Instead of the word "Beach" should have said Schlotzsky's. Also I'd like to add, I am vegetarian so there are some options here that I enjoy. I would like to see a few more options in this category. read more

The food is fine but the older lady who works evenings is always so rude. She needs a lesson in customer service.

This place is so under rated!!! The sandwiches are stellar and the sweet tea is amazing! Plus the service is kind and friendly. I had the Turkey Bacon Club and added spicy mustard. It was fresh and tasty. I live across the street and this is my go to sandwich place. It blows the sub shops out the water. read more

Schlotzsky's - Delis Near Me - Clear Lake, Texas

They finally opened it! Hubby's never been but I used to go years ago but hadn't been in forever. The food was good, but the service needs some work. Of course everyone still new so they have some excuse but if they don't work on it they won't get too far. A lot of the tables were dirty and a few of the people didn't seem to interested in cleaning or helping but hopefully that will change. They have a Coke Freestyle machine and crushed ice which is awesome but it only worked once when we were there. I think the place has a lot of potential if they can get the opening kinks out. I will be back to check it out and amend the review if needed. And maybe get a Cinnabon. Because Cinnabon! read more

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Haven't been to Schlotzskys in years and wow! the food is actually excellent for fast food. Went back two day in a row. The Calzones are my favorite. read more

The food here was outstanding and the gentleman at the front counter served with a smile behind his mask and a positive attitude in his voice. His leadership and his parents should be proud of Jim. I had the original sandwich and a Cinnabon roll for dessert. The sandwich was fresh and the roll was so incredibly yummy sweet. The dining area was clean and temperate. Way to go, Schlotzsky's!!! Excellent and highly recommended by this customer. read more

Miss Sherry was at the window this morning and she was the absolute sweetest. She truly brightened my morning. I even downloaded the app so I can get rewards for visiting her shining face and noticeably positive disposition. Thank you Sherry! read more

Online it says they close at 9:30 I pulled up to get some potato soup at 8:50 lady came on with some attitude, when I ordered it she said " she already put it away since we close at 9" I said "oh online it says y'all close at 9:30" she then said "yeah it just says that but we close at 9" I understand it was close to closing but online it said 9:30 so I think being there 40 min before closing for soup isn't a crazy thing. They should change their business hours online for this location since they close 30 min before. read more

I love love LOVE Schlotzsky's. I come to this location most often but even when I have visit other locations my service is always consistently FANTASTIC! This is the most underrated fast food chain ever. read more

My daughter and I were looking for a place to eat for lunch. Somewhere different. We were passing Schlotzsky's and my daughter asked me if I'd eaten there. I have not had a Schlotzsky's sandwich in years! We went thru drivethru and picked up 2 medium spicy turkey sandwiches. They were out of this world! My daughter's new place!! The sandwiches were warm, juicy and delicious!! We will definitely be back! read more

This is a drive-thru review. I've never actually been inside, but the drive-thru has been so impressive, I've been here 4 times already, and it's only been open a month or so. First of all, there's Schlotzsky's signature bread - you either love it or hate it. I happen to love it, the sponginess and elasticity reminds me of Ethiopian teff, which is a good thing - you won't drop crumbs all over while you're eating it. A plus for drive-thru diners! I always order the medium sandwich, but there are small and large versions as well. Perfect for any appetite level. I went to the menu web site for this restaurant, and discovered they have 3 different brisket sandwiches which don't appear on the menu outside. I've tried the Cuban Brisket and the Tex-Mex Brisket, and both were really good. It's chopped beef, not sliced, but if you're OK with that you'll probably like it. The brisket itself was pretty average, but the sandwiches as a whole were really nice. I do like the idea behind this, and I think it would be great if some of the mainstream Texas brisket joints looked here for a glint of creativity. The sandwich ingredients are always fresh and tasty. The speaker and microphone at the ordering station are crystal clear, which is a beef I have with a lot of drive-thrus. The help at the window is friendly, courteous, and even fun to joke around with a bit. Bon apetit! read more

Restaurant is hot, there are no utensils out, almost all the drink options in their fancy machine are unavailable, and the lemonade ran out while I was filling my medium drink. So far I'm miserable and my food hasn't even come. read more

Love this sandwich .. ever since it opened in 1972. In Austin.. BUT.. they make a mistake .. give wrong sandwich n instead of comping it.. they want it back.. TO THROW AWAY.. most places comp it.. I don't get it .. no thanks read more

I got two cinnamon rolls from the Cinnabon part of the restaurant. One was melted to the point that part of it looked like soup. The other roll was old. read more

Ordered delivery online. Door Dash delivered. Items from my order was missing and door dash told me to reach out to Schlotzskys. So I did and the guy told me he "manager voided off the missing items". However, they charged my card for everything. Horrible customer service. Not a good way to keep business. Now they won't answer the phone. read more

My mom and I love eating lunch at this Schlotzky's because the manager here is wonderful! She is always in a great mood and very attentive. She even remembers that I am newly pregnant so she has them double cook the deli meat for me. Love her so much, what a lovely person! read more

Well I've eaten at a lot of Schlotzsky's. I go 10 miles out of my way to eat here. My food is always fixed right and the ingredients taste fresh. I was eating sliders, I switched to fiesta chicken. The people are very nice too! It's clean and they don't skimp on sandwiches! It's the best!! read more

Waited at the register for 10 mins to have my order taken, the same guy walked by twice before telling someone to come up front, when she did she seemed annoyed. Very rude and kept being very short. Told her thank you even after the additude, to which she rolled her eyes. Not very friendly. Won't be back. read more

Was really wanting a sandwich tonight, and they were supposed to be open until 9:30pm (at least the drive through). But when I get there at 9:15pm the lights are off and a little sign on the drive through speaker saying "sorry closed early". Disappointing especially when the lady is just sitting in her car on her phone... read more