[[HIGHLIGHT]]Stephanie sets the appointments. Ask for her. Tell her Mr. Lane from The Woodlands recommended her[[ENDHIGHLIGHT]]. Giovanni was the technician. Great young man. Courteous and knowledgeable. Really nice to find a service provider on time- courteous- priced right and on time. read more

We are long time customers of Sears and never had a problem before. William and Darryl were the technicians who came out to clean our carpet. My son's Nintendo Switch and the case with his games is now missing. [[HIGHLIGHT]]I reported it to Sears manager Maria.[[ENDHIGHLIGHT]] Now we have to replace his gaming system. We will not be using Sears anymore. read more

Paid for a carpet cleaning that wasn't finished, and my follow-up keeps getting rescheduled. [[HIGHLIGHT]]My job seems lower priority than everyone else's.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Scheduling staff? Very rude and unhelpful.[[ENDHIGHLIGHT]] Quick to take money, slow to fix problems. Excuse: a truck down - but clearly someone else is getting their carpets cleaned. Save yourself the headache. Do not recommend. read more

I had Sears come clean air ducts. They found fungus but still clean the air ducts. I had two separate HVAC contractors out to inspect the fungus and both told me the system wasn't cleaned. They didn't clean all the ducts. Save your money and use a reputable company. read more

only if you own, [[HIGHLIGHT]]the manager is very very RUDE!![[ENDHIGHLIGHT]] When I told him his great Tec FOUND BLACK MOLD AND I CONSIDERED TO HAVE THEM FIX IT. As [[HIGHLIGHT]]the manager yelled at me through the phone saying they don't deal with apartment management company's !![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The technician was polite and informative.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He explained the details and overall process of the service.[[ENDHIGHLIGHT]] There was a stain, red in color, with the treatment applied, he was able to remove it. I believe I got my dollars worth from this service. read more

I had the entire house carpets cleaned and an area rug. He came when scheduled and was professional. I would recommend

It's been a few years since we had our carpet cleaned in large part due to Covid and taking care of others when they were sick. Consequently, I was quite nervous how well the carpets would clean up especially after our cat suddenly and uncharacteristically had accidents the night before and the morning of our cleaning. We were so blessed to have James as our technician. He worked so hard and did a marvelous job. I am 60 years old and can assure you that I have never had anyone do such a thorough carpet cleaning before. I am so pleased with how the carpet turned out and with his service. I hope to be blessed with his expertise and hard work the next time I need our carpets cleaned. Thank you James! Shari read more

Tile and grout only cleaned well in kitchen area the rest was a thumbs down, rushed and no attention to detail... tile and grout was just as dirty before they did anything. I will not use them again. read more

Customer service and management are very rude, mean and very disrespectful and I do not recommend Sears for carpet cleaning.

I asked what would be the steps for a good dry after the cleaning and yet almost 15 hours later the carpet is super wet. I had to put towels to absorb the water. I explained them that I had an allergic kid and now the humity in more than 80% is killing him. I do not recomend sears to anyone. read more

Very disappointed with the service. The service technician cleaned my guest bathroom upstairs but he forgot to do one small area under the towel shelf. There are red stains in the grout and it looked bad. I called customer service and the lady who answered the call said there is no warranty/service provided. If I have to get this small area tile cleaned (about 4 or 5 tiles), then I need to pay base cost of 109+tax+trip fee! This is ridiculous! I did not check the upstairs bathroom right after the service because I trusted the service technician(and the area was wet and slippery), however I now regret that I did not. Apparently it is customer's responsibility to babysit and make sure service technician did their job right, because there is no warranty after the service tech is gone! read more

Sears Carpet & Air Duct Cleaning - Dirty grout-after tile cleaning service is done - Carpet Cleaning Near Me - Houston, Texas

I received a call from a SEARS' representative regarding my experience with SEARS' services on 8/11/21 at 8:00 A.M. I told her my concerns. I recently moved into a three-story town house The team accomplished the job of cleaning my upholstery and cleaned the grout my three restrooms. I was the first job of the day and the team was on time, but seemed rushed and careless regarding the overall job. The blue hose used for cleaning was coiled and not straight as it entered the townhouse. Next thing I know is that water/cleaning solution from the blue hose is leaking to the second-floor steps to the first-floor steps. Water/cleaning solution was also a bit on the walls and baseboards. They asked for a mop, which I did not have, so I got several towels to help clean up the stairs. I just had surgery and am supposed to be taking it easy, but I did help clean up the water on the stairs because they were not moving very quickly. Also, water was being tracked on their boots. I placed towels down to prevent the water from their boots getting on the carpet in other places of the house. To my knowledge, the wooden floors were not ruined. I was told that the truck they were using was a truck that was not usually used and that is why that happened. The other truck they typically use was having mechanical problems. Two bathrooms were cleaned on the second floor. The third-floor bathroom is where the blue hose was rubbed against the white wall while the bathroom tile was being cleaned. It looks like the hose was consistently rubbing against the wall causing blue marks. It looks as though the plastic piece was not being used or it was not being used properly. I did not notice the marks at the time until later on in the evening. I tried wiping the blue marks off of the wall and the paint started to come off of the wall. Please refer to the photos below: SEE PHOTO BELOW Also, I asked that the team wear masks while they were in the house. I noticed that the masks were not continually worn. Three items were also left behind. A white rag, which I threw away. A plastic guard and spray bottle was forgotten. Please refer to the photos below: SEE PHOTOS BELOW A representative from SEARS contacted me on 8/12/21 and asked how my experience was and I told her what happened, which is written above. She said she would let another person in SEARS know about my experience and wanted to "make things right". I also received another call from a SEARS representative on 8/13/21. She read the email that I was told to send. I also informed her that my mat by my door was soaked from the blue hose leak. It is now 8/19/21 and I have yet to hear from any SEARS representative. Also, the team has yet to pick up their equipment. Proceed with caution when hiring SEARS and be prepared to oversee the team so that what happened at my house will not happen to yours. read more

See all

These guys define customer service. Their response time and concern with having happy customers is unparalleled. We have our son back home taking online coll classes due to the Covid outbreak . He's been home for several months, with his dog- and his bedroom was an absolute mess. Called the Sears team and they were extremely professional, SAFTEY COMPLIANT (screened us over the phone and explained their safety protocol for employees and customers) The crew was timely and respectful in our space. Customer service is top notch ! The job was done quickly and our carpets looked AAAAMAZING!!! They actually looked like new carpet again -:) We are extremely happy! I would highly recommend them to everyone! ps love your Facebook Alien ads- puts a smile on my face during theses crazy times. Plus - love the extra savings that pop up on the ads . Keep up the amazing work Sears ? read more

Still waiting on Sears. They called me after I had posted my negative review, to tell me that they will schedule someone to come and fix my carpet. Well - I am still waiting to get my problem fixed. Problem created by Sears Carpet Cleaning. I guess this is the new way of Customer Service !!! read more

Great service! We received a flyer in the mail and got the upholstery cleaning and rug cleaning services. Luis was very thorough and explained everything well. Will definitely use them in the future read more

Josue and his helper "Ned" did a very professional carpet cleaning job at our home. They moved furniture and cleaned up 100% of the stains in the house. I will tell all my family,friends and neighbors to use Josue and his helper "Ned". read more

I believe Sears air duct clean service is just a scam, and i believe most air duct does not need to clean at all, this is a kind of intelligence tax, I have Sears duct clean service done in my home, it took less than 1 hour for two crew member, charged me 540$, this is a discount charge. Someone from one hour service even quoted 1700$, do not do it. read more

True 5star service. Joshua did this thing. He came in and was down to earth but still very proffessional. I had family in town and everyone knows how frustrating it can be to have someone working on your home while guest are staying... They made it quick and painless. It took about and hour to clean my ducts and give my a complete rundown. I would definitely recommend. read more

If I could give ZERO stars, I would. I had the absolute WORST experience with our local Sears carpet cleaning here in Houston, TX this past week. They conned me into taking the area rug off site to clean (which cost much extra) because the technician said it was his professional recommendation bc he thought it might rain (it didn't) and he said the rug would be returned the next day. Didn't hear back the next day, so I called to inquire when it would be dropped off. The local manager, Maria, said the technician would never have told me I'd have it back the next day because the off site cleaning can take up to 2 weeks--basically accusing me of lying. Technician never told me that it would take up to two weeks and I have him on our interior security cameras TWICE saying the rug would be returned the next day. I sent those clips to the local manager Maria upon her request. Never heard back after couple days and I had to call back two more times before I spoke to Maria again. Then they brought my rug back the next day. It is NOT clean--looks the same as it did before, it was still wet (they said it was supposed to be dry after taking it off site) and now it REEKS of mildew. Had to remove it from my house bc it stinks so bad. My $5K rug came back to me in worse condition than it was when they took it. Refused to give me a refund and got the run around from Maria at the local office for several days. The few times I spoke to her during this entire ordeal she gave attitude and got defensive. Contacted corporate. Corporate says they can't make a franchise give a refund. Told the corporate customer service manager that I'd have no choice but to do a charge back on my credit card and he told me that would be my best option. WORST experience and WORST customer service ever. Currently out $260 with a dirty, smelly, wet rug and still have to get it cleaned by another company. HORRIBLE. Do not give them your money! ETA: this reply from the "business owner" is completely filled with inaccuracies. The rug didn't have an odor when it was taken. It certainly had an odor when it was returned and has ever since. It was never cleaned. It looks the exact same as when it was taken. Sears offered to take it again and "re-clean" it, but I declined because why would anyone in their right mind give this company their $5K rug again after the nightmare I've already dealt with? I was NEVER offered a gift certificate (not that I would have taken it). "Business Owner" needs to get his facts right because clearly his employees are lying to him. I have recordings. I just wanted a refund and you could have avoided all this. HORRIBLE customer service. Even corporate agreed with me. You should be ashamed. ETA AGAIN: The rug DID NOT reek of urine. I even told the technician that the rug had not been urinated on. I also have THAT on video if you'd like me to send you that clip as well. All the sudden you're saying your manager cleaned the rug with the technicians--why didn't she say that when I spoke to her on the phone? Because I specifically said I don't think it was cleaned. She said "Oh, because you were there?" with extreme attitude. I pointed out that SHE was also NOT there and that I am standing here looking at my rug and it is JUST as dirty as it was when the technicians took it and now smells. She also admitted she wasn't there when I said that. It absolutely was wet when it was dropped off. The technician even said it might need a little more time to totally dry out. I have THAT on video also. Say the word and I will send it all in addition to what I've already sent over. Again, I was NEVER offered a gift certificate. I called again yesterday to ask to speak to you after seeing your reply on my Yelp review. I was told your name was Bill and that they would leave a message since they wouldn't allow me to speak to you or give me an email address. If you would like to hear what happened from the CUSTOMER who is living this nightmare because of YOUR company, my phone number is on file. Please call me. I have been asking Maria to talk to someone else who can help me since she clearly couldn't. All she gave me were heavy sighs and attitude. I have it all recorded. Call me and I would be happy to share. You're willing to go back and forth on online review platforms and CONTINUE to post falsehoods about my experience but won't return my calls?? I have it all recorded and would love to share. You know I'm right and don't want to have to *actually* deal with it. You just want to keep my money that you stole. You gave me my expensive rug in WORSE condition than you received it--I have lost trust in your company and your employees, especially after the way I've been treated. It would be INSANE for me to give you back my rug to "re-clean" it. THAT is why I am not interested in your BS offer. I just want my money back--the money you took for services I did not receive. The rug is just as dirty and now smells. Again, CALL ME. I dare you. read more

Sorry, but these less-than-stellar reviews are correct. Any company that waits a week to give you a quote - while others can deliver in less than two hours - isn't worth my time or money. Period. read more

Sears Carpet & Air Duct Cleaning - You snooze - you lose. Especially when it comes to my money! - Carpet Cleaning Near Me - Houston, Texas

Like other reviewers say, do not use this business. First, the workers arrived without the necessary tools and had to borrow mine. Second, they didn't clean all the ducts like they were supposed to. Third, they charged $400 to "install" an ultraviolet light in the AC system when all they did was run an extension cord and plug it an item that costs under $200. What is worse is that the ultraviolet light is NOT supposed to stay on 24/7 like they did. It should only be powered on when the blower fan is on. RIP OFF. BAD SERVICE. DECEPTIVE. read more

Buyer Beware....technicians did not perform air cleaning as advertised on website ie vacuum hookup to HVAC nor to air intake ... Yet, charged full price for "cleaning" of air ducts...My perception: Tech did not properly explain alternate "cleaning" procedure... checked "yes" on HVAC PRE-Cleaning Inspection, blower accessible to cleaning, A-coil accessible to cleaning yet this was not completed by technician....techs left dirt, etc without cleanup...to include dryer vent cleaning....additionally, dryer vent was not clean out from inside if home...Made my concerns known to Manager & requested a partial refund....was advised by mgr will discuss with another mgr & call me back .... Never received call back from mgr nor did mgr return my follow-up calls....Again, buyer beware... read more

I'm not making up numbers just to be spiteful I know what she told me trust me at a time like this oh I was paying attention to the price and on how many vents I had and how much extra it would be for any extra vents thanks for the good luck finding someone else at that $99 price sometimes things just work out ... read more

I was not happy with the service I received from Sears. The driver showed up without notifying me, as they promised they would. I had two rooms cleaned including a hallway. There were three coffee stains that I needed removed. Overall the carpet still looks visibly stained. Very disappointed! read more

Moved into a new house, purchased a new dryer - one of the new space age LGs. I had Sears Air Duct Cleaning come yesterday since after the first load - the dryer said there was a 90% block. Sears came, inspected the Tubing and the exit point. Sears said it was very clean and the elbows in dryer vent tubes where the issue tripping the sensors in the new dryer - I should call someone to install a blower. I paid the $164.53 for the 'cleaning'. I called West Houston Dryer Vent Cleaners to take a look at how to install the blower. Today, West Houston came and looked at the exit point. Immediately he reached in and pulled three entire birds nest out from the exit point with his hands at first view - the original nests that have been there long enough that it had rot. The same duct exit Sears inspected and said clean the day earlier, visible nests from the exterior to a trained professional. I decided not to utilize my 30 day warranty from Sears for another cleaning as I do not have faith they know what they are doing. Do yourself a favor - call West Houston Air Duct Cleaning, never again Sears. read more

Disappointing in a time of need. After the death of an elderly family member, bodily fluids were left on the carpeting. We specifically explained this to the scheduler at Sears when we called and she said it would not be a problem. When the cleaning team arrived, they balked at cleaning the stain with the explanation that they "did not know how they would clean their equipment afterwards." Apparently, his manager who he called, concurred with this assessment. ... Absolutely Ridiculous. I'm sure they clean pet excrement & urine, blood stains, vomit, etc., all the time and sufficiently clean their equipment. This should not have been any different. And, again, let me reiterate, we specifically detailed to them the nature of the cleaning task when we called to schedule them. read more

We called Sears to clean our carpets because of a 3 room promotion they had ongoing. After explaining the carpeted areas to their rep, I was quoted a price and scheduled the service. She wasn't too sure how to quote out the large landing at the top of our stairs, so she did say that the tech would review the quote and add charges as neccessary. The tech arrived and added a charge for the game room. He also added charges for each bedroom closet and the carpet in between the three bedrooms. I felt that they nickeled and dimed this, but I'm assuming this is normal in their industry. They were at least transparent about it. My biggest issue with the service was they dumped the dirty water out onto our driveway. The water (with dirt and chemicals) then ran into our yard and our neighbors yards, as well as into the street. THIS IS EXTREMELY UNACCEPTABLE! This is dirty and may even be illegal. I filled out their online survey, but received no call back. I also called to tell them directly, but hung up after being placed on hold. The actual carpet cleaning was the highlight. The carpets look pretty good after they were done. read more

After the air duct cleaning, the heat stopped working in the coldest days (the home was below 50 degrees). I need to find the technician my own to found out the reason. One part facing the air duct was broken. When I called back, the customer care didn't help to solve the problem, kept asking me to provide written information in the call while refused to reply what she said in the call in the email. Do not recommend this place at all despite the reviews on google map looks fine. read more

Had carpet cleaned and job was absolutely horrible. I would not use Sears ever again.

I used Sears twice in the past.. and was going to use them again this time..but got tired of the genuine lack of good customer service. (The following happened all 3 times) all 3 times it was for a one bedroom apartment with 3 carpeted areas to clean (not counting the hallway that they did as part of my living room) 1) they will call you 10 times in a day and it will be a different person each time... and when they call.. they will either not leave a voicemail ... or they will leave several. The voicemail usually says "please call sears to discuss your appointment. I'd call back and confirm or discuss with them.. and they'd still call back at least twice. 2) two days before your apt, they will call you to confirm. Again. It's not just one call. If you're working, fair warning. They will blow up your phone at least 5 times to confirm your appointment and give you a time window. 3) they do NOT email. Even if you specially request it knowing how often they are going to call. The plus side? Technician arrives on time...does a decent job... and goes pretty fast.. but they won't move anything so it's best to have everything moved before they come. They will also try to sell you anything under the sun...even if you're on a budget. Also. If you need to cancel... make sure you call 5 times and speak to each individual person because othwrwise..the technician will show up anyway. Regardless of whether or not you have canceled your appointment . Needless to say... I can't handle Sears anymore. It's kindof sad because the technicians are nice.. but the reception is just too much. read more

I had not had the vents cleaned in some time. The guys showed up on time, wore mask and shoe coverings. They were very professional, explained services and offered recommendations as well. Highly recommend the team, they did a great job. read more

Don't hire Sears for their Dryer Vent Cleaning. Read below for all the details. Sears came out yesterday to clean my dryer vent in my 2 story house. When I originally made my appointment, the lady described the cleaning process that they'd use rotating brushes to push through the length of my dryer vent to get all the lint out. She also specified them walking the roof as you need to clean from both entry and exit to ensure a thorough job. Here's what they came out with. A shopvac and some compressed air lines. They spent about 40 minutes combined using those 2 items in the dryer room and in the attic. I never saw any brushes and the shopvac has about a 2 feet extension so at best they went in 2-4 feet from either end when vacuuming out the lint. My dryer vent piping is at least 30 feet. While I saw all this happening, I didn't understand it given the description the lady gave me over the phone but I wanted to trust that the guys knew what they were doing. After they left, I ran the dryer and just like before, it still took 3 full cycles for a normal load of laundry to dry out. I checked the airflow in the lint filter and there was barely any air moving. I then detached the hose from the wall so it would vent in the room to mimic a clear airway and then rechecked the airflow in the lint filter and it was like a fan on high. At that point, I knew what they did amounted to nothing and I'm still in the same boat as I was before with heavily blocked dryer vents. I did some research and confirmed that the best way to clean dryer vent is with the process described by the lady on the phone with rotating brushes and many extensions to ensure full length is covered. Unfortunately that isn't what happened here and I'll never use Sears again given the wasted effort here. My response to business owner's reply: Your description is correct of how it should be cleaned and also matches the job I was sold over the telephone. However, that wasn't done as no brush tools or compressed air tools ever made it into my house which is why it was such a shoddy job. I confirmed by reviewing my front door security camera footage. If they had brought the tools you describe, I wouldn't be posting this review but the fact of the matter is they didn't and now you all won't refund my $164 that I paid. Because it wasn't even close, I'm not going to risk wasting anymore work days to give them another chance. I'm moving on to another provider at this point. read more

Sears rug cleaning service. Jonathan Sano was the technician completing the work. It was EXCELLENT! He was able to restore white carpet, of all things. He was professional, punctual and very pleasant. There was no evidence left of the cleaning session; very tidy. Highly recommend. I will definitely use again. read more

Sadly the level of service is inconsistent with the value added in the past to the Sears Brand. I disagree with the Sears response to this complaint. I do not recommend their service, or their argumentative hostile customer service person's attitude. The manger was angry and impatient. There are better contractors available. The Sears Brand no longer is a guarantee of quality work. read more

I had my carpet clean, cost too much, did a terrible job, after 3 days it still is not dry. Customer service is no help and really no one is. Apparently Sears employees have no authority to do anything to fixed the situation but say sorry. DO NOT US THEIR HOME SERVICES, you will be disappointed. read more

We had 5 rugs cleaned by Sears. The rugs were taken off site and cleaned at their facility. When the rugs were delivered we noticed glass on our hardwood floors. We asked the crew if they had broken glass in their van and they said no. They unrolled all of the rugs and upon further inspection our 10x14 shag rug had small bits of glass in it. This is a rug we use in our playroom so having glass in it isn't safe. We called sears but the person on the phone wasn't helpful. They offered to clean the rugs again which is ridiculous as when they cleaned them last time they brought them back with glass. They wouldn't send a technician to vacuum them and told me they wouldn't refund the money. I asked to speak to a manager and they wouldn't transfer me. I do not recommend using sears and will never use their service again. read more

Some good mostly not so good. I live in a 2 story town-home and all my AC registers are mounted either on the ceiling or on the wall at ceiling level and very easy to access. I called Sears for air duct cleaning after finding them online. Price was reasonable and they were able to schedule late afternoon which was perfect. I received a call from the main office letting me know the techs were on their way. The 2 men that arrived, Darryl and Israel were polite and friendly. Now, for the not so good. They brought the vacuum unit in and connected it to my living room duct. They used a metal flange that did not seal very well against the ceiling. Darryl used some silver, metal tape like is used to seal ducts and plenums to tape around the flange and still didn't get it fully seal. This means the vacuum unit isn't going to be as efficient as it should be. Now the cleaning starts. Upstairs first. They have an air hose with a nozzle on the end that they ran into the vent. The source of the air pressure was one of those small air compressors like is used in home shops. Not that much pressure. Darryl runs the nozzle in about half way to the plenum and pulls it out and gets ready to move on to the next vent. I asked why he didn't do the entire length of the duct. He said no one ever does 100% length. Said it was because of the twists and turns in the duct. Well, the duct he was working on has a straight shot to the plenum. Also, I questioned why they weren't using a brush. He said the air would do fine. I questioned that again and then he said, oh you have metal ducts we can use the brush if you want. Of course that's what I want. They did get the brush out and did run it full length of the duct however the brush looked to be about 6" and my duct work is 8" so of course it couldn't possibly have cleaned it thoroughly. After they did all the ducts they turned off the equipment. I said What about the duct the vacuum is connected to? How is it going to get cleaned. I was told that since that's where all the other dust came through that it would be cleaned just by that alone. To me that's like hand washing your car but not doing the hood because water ran over it so that makes it clean. I don't think so! After some more prodding I got them to run the brush through that duct as well. Overall they did a fair job of cleaning but if I hadn't been here to supervise and question their methods I would have been left with a half-assed job. I personally will not use Sears for duct cleaning in the future and don't recommend them to anyone else. read more

I have been a customer of Sears Carpet Cleaning for years and never had a problem. I use my lunch hour to meet the technician at my house and they have always been prompt and efficient. I always make it a point when speaking with the person from Sears that schedules the appointments that I want called 30 minutes PRIOR to the technician ARRIVING at my resident. Therefore, I do not have to miss any more time at my work than necessary. This time (10/25/19) the technician called me (at 7:22am) and said he would be at my house in 1 hour. So, I left my office and arrived at my house on schedule (at 8:15am). After waiting 30 minutes past 8:15am, I called Sears Carpet Cleaning Service to inquire where the technician was. They said "well, it's raining and there may have been an accident". So I told them to call the technician to see when he was supposed to arrive at my residence. They said that he would be about another 10 minutes. After waiting another 20 minutes, I called AGAIN to inquire the whereabouts of the technician and arrival time. They said he was detained by a train but would be there shortly. Finally, at 9:20am the technicians arrived. They were very polite and apologetic, but I explained to them that it wasn't their fault, their office should have communicated to them that I was ONLY to be called 30 minutes PRIOR to their arrival, not when they left their office! Then they couldn't get the machine that is installed in their van to work for 15 minutes. After 2 hours from the time I arrived at my house (8:15am) they finished the 45 minute job. When speaking with the women at Sears Carpet Cleaning Services about having to be extremely inconvenienced and using 2 hours of my time for something that should only have taken 45 minutes, their attitude was horrible. I asked for compensation of an amount of money to be taken off my bill, but they said the best they could do (after much arguing with them) is that they could authorize the technician to spray deodorizer in 1 room of my choice. REALLY! I told them that I had been a customer for many years and that if they wanted to make me satisfied, they needed to deduct some money from my bill or I would not use them anymore. Their response was "well, that's your choice". Bottom line, they should have communicated correctly to their technician NOT to call me until they were 30 minutes from my house for starters. Their customer service was horrible and I will never use them again. Not that they obviously care! read more

We have been using Sears Carpet Cleaning services for a couple of years now and will always call them back. We used others previously but the courteous teams Sears puts together is great as they always communicate and do what they say! We have our carpets cleaned and hardwoods every year and we are not taking our business elsewhere. read more