Do NOT use this service. I called on Tuesday and set up service. Technician called and said he would be at house in about 15 minutes. I called and let my family know. At 2:53 a message was left on my voice mail that he was at the home knocking and no one came to door--3 cars were in the yard. When I saw the message at 3:00 I called back and got no answer and he didn't have voice mail. What technician doesn't have voice mail? I called the customer service center and was told that I would get a call and the technician would return to my home to fix my dryer. NO ONE ever called. I called back on Wednesday morning and was told that they didn't have any one to send until July 2. WTH? I think this is an awful way to do business. I will never use them again nor would I recommend them to anyone. read more

I called about my 17 month old Kenmore Elite not working. I was told there would be a $149.00 service fee that would only be charged if I chose not to fix the washer. If I chose to fix the washer I would not be charged the $149.00 THAT WAS A LIE. They wanted to charge me almost $600 to repair the motherboard but only $400 if I chose to take out their service agreement for 1 year at a cost of $49.50 a month. I explained that the service was to be included in the repair and I only would pay the service fee if I chose not to fix the washer. The guy was actually from A&E Service repair and he said he could only go by the info that Sears sent him. It is pretty standard to charge a fee if you don't fix the appliance. The fee is normally waived if you use them to repair. So they wanted $600 for a basically $400 repair unless I paid $49.50 a month for their warranty service. A&E service repair was actually the company that came out to do the repair. Unfortunately I will never use A&E if they do business with a company that practices this kind of trickery. Sorry A&E but you got caught in the negativity of this company. DO NOT USE! I have tried to call customer service and as soon as you ask for a supervisor they hang up on you. Still waiting for a supervisor to call me back. NEVER AGAIN WILL I USE EITHER COMPANY AGAIN! read more

If I could give a 0 I would. I haven't even gotten the repair man to my house yet. I have a different home warranty plan that uses Sears as their contractor. I made an appointment on 12/14 for 12/16 1-4. At 315pm on I called the # they gave me to see when the technician was going to be there. 3 phone calls later, 2 of which I heard more roosters crowing in the background than I could hear the operators and was hung up on both times, I talked to a person at 350 and was told my technician was scheduled to be there at 3. I asked to stay online while she reached out to the technician, Nope can't do that. Technician finally calls at 410pm and here is how he started the conversation, "I'm not coming today, your next appointment is 12/30 1-4". No apology, no explanation and when asked for reason his answer was, "I can't help they overbooked me, I'm not coming" When asked for a number to try to get an earlier appt, I was given one, that took me to the same call center (more roosters). Spoke with a person there and again no apologies, no change in appointment, NOTHING! So now what should have taken me 8 hours of loss of work will cost me 12 hours, maybe more. And my dryer will be down into next year. read more

Our experience mirrors the previous of August 2019. After setting an appointment early in November, the company on the day of appointment 3 weeks later, never shows up. They claimed technical error which I doubt because we received a robocall from them two days later noting the upcoming appointment. Also we had received parts. No courtesy explanation call at all. The service person did not even to call to say they weren't coming. Your call whatever service 800 number it gives and it loops you back to the same department and gives you another appointment you never set. They ( technical persons for customer service ) do not seem to listen to explanations and offer none. One promised another appointment the next day after. And then after calling back to the same number gave the same speech of rescheduling for another almost 3 weeks later. After telling me they would call a contact person they would call about 40 minutes later, they never called. This company has poor service protocol and does not seem to care about customer satisfaction. PJ read more

Joe did an excellent job. It was by far the most thorough checkup and cleaning on our refrigerator.

Scheduled a service appointment. Was told the tech would be here between 12 and 4pm. Took the afternoon off work. By 4:30, no tech. I called Sears. At first they said they had no appointment setup, then they found it. And guaranteed that someone would be there by 5:50. 6:00 rolls around an no word. After a call they apologize, but they are "overbooked" and will need to reschedule. I canceled at this point. No willingness to waive their $75 fee or anything for my trouble. Totally arrogant. I will not buy a Sears appliance again. They just don't care. read more

I had a Sears repair man out on March 13, 2018 the repair guy was perfectly competent and I have no complaints with him. He ordered the part I needed to fix my stove & had to prepay for the part & the repair that was to be done on March 20. Less than 1 huh our later I changed my mind & called customer service who transfered me to parts to cancel my parts order & requested a refund. I received the part anyway on March 17 & called sears again. I decided to keep the part & my husband fixed the stove. I requested a refund again for the repair work I had to prepay for & a receipt that i had never gotten to begin with. I have talked to sears customer service 6 times since then & have received no return phone call from sears customer solutions. I did finally receive an email on April 9 stating I would receive a call in 24-48 hours. Obviously this is not happening. Do not use Sears for anything I definitely will not & wish I never had. read more

Not able to get the repair done after 2 attempts and also cancels and reschedules appointments without letting you know. Yikes.

Sears repair is a JOKE! My Maytag double oven suddenly quit working, so I called repair for an appt. The repair service was contacted three times by me. Each time I got a scripted reply that he was delayed, but was still coming. 2 hrs. after the end time I rescheduled for the following morning. It is now past the appt. time and no contact from Sears. I am soooooo angry I can't see straight. Don't get repairs done by Sears; they will leave you cold!!! read more

February 25, 2008 I purchased a Service Contract called Repair Protection Agreement from Sears. Which I paid $426.68 with my Mastercard for this Agreement. The ageement states that Sears will service my Dryer, Washer, Furnace and Central Air. On June 3, 2008 I contacted Sears to come out to fix my Washer & Air Conditioner. On Thurday the 5th a Service Man responded and fixed the Washer. However he didnot fix the Air Conditioner. Another Tech is contracted to come out and repair the Air Conditioner within 24hours of my call on Tuesday to schedule an appointment. I took my Days off to stay home to get this done. No one ever called. I called Sears Wed. Thursday. Friday. and Monday the 9th attempting to get someone out to service my Air Conditioner. They transferred me over and over to differents Reps. which no one knew what to do to resolve the problem. I just got tired of being on the phone at times for up to 2hours waiting for a solution. Remind you that it was 90 degress Plus here in St. Louis, MO. I have Diabetes and High Blood Pressure and do not need to be in the heat that long. Finally, Tuesday the 10th I could not stand the heat anymore and called another company to come out and Service the Air Conditioner. The cost was $178.00 which I paid with my MasterCard. I Then called Sears Back on the 12th of June to get my refund for the Service Contract. A total of $426.68 and I was denied my request until a District Manager looks over the sitution I was told. I was told that i needed to fax my bill from the company that I had fix the Air Conditioner which I will do later today. read more

i am writing this review for my mother who is 85 years old. she has a repair agreement with sears for the last 8 years. her air conditioner has gone out. i called sears on may 7th to report the issue. i was given a date of 2 weeks before someone could come and look at the air conditioner. i explain to the service rep that my mother was 85 years old and she needed air. they told me they would put her on the priority list. that did not happen. the technican finally came and discovered that he needed a part for the air conditioner that has now taken another 2 weeks for replacement. we are now at the end of may another technican is coming he checks the unit and leaves and there is no cold air. now the temperatures are in the 90 and no air. still waiting for repair. i would never recommend sears to a dog much less a person. horrible horrible service. read more

I recently scheduled a home appliance repair for a dishwasher and refrigerator with SEARS HOME SERVICE. The technician showed at the scheduled time but reported a separate technician would come for the dishwasher. ...I digress....Note both the scheduler and the technician tried to sell me a maintenance appliance plan for all my home appliances. I contacted the scheduler who described "They have no way of knowing two technicians are needed.. sometimes the technician can do both." Call me crazy but would this not be information that should be given to the customer. Of note I thought I was scheduled from 7AM - 11AM but I was I was scheduled from 7 am- 11 for the refrigerator and from 1 - 4 for the dishwasher. I re-schedule for the dishwasher June 8, 2017. On June 8 I receive a text at 7:40 that the technician is on his way to my home. At 09:00 still no show but I can check that my time is pushed back to later that morning and continues to get pushed back untill noon. I finally call the scheduler, and was told the technician called in sick. What kind of operation is this? Hello Sears,... Is your time more valuable than mine? I think not! I am so glad I did not get sucked into the maintenance home appliance plan. Mary Clare Derfler read more