This storage rental facility is hidden really well by landscaping and you hardly recognize that…read moreit's there. The grounds are very well taken care of and based on other reviewers it appears that they are taking care of their customers.

This place is amazing!!!! I hit a very dark and rough patch in life and had roughly 24 hours to…read morestore all my items I own. When I arrived I was treated with kindness and quickly helped. Money was tight but they worked with me to take a payment over the phone from family out of state. When I needed a bigger unit because I had more items than I thought they helped me easily get a bigger unit that was close by so I didn't have to move everything far since I was mostly moving everything on my own. When a payment was made online and corporate messed up the lady's in the office made sure it was all taken care of quickly. Recently I needed to go into a smaller unit for financial reasons and that too was an easy transition and while I was moving things alone every so often the office staff came to check on me to see if I needed water or anything. Overall the customer service is beyond amazing, they do their best to keep the grounds clean and welcoming. As far as price it's a bit on the higher end but you do get a very nice clean location with fantastic customer service as well as security. I've heard and read reviews on the $11 upcharge well they do explain that it's for insurance and you have the option to not pay the $11 through them and get your own through your own liking. Only downside is yes the storages get dusty (this is a building design and corporate issue though) and some of the customers are extremely rude and disrespectful.

Have stored my stuff here for over 3 years and never had any problems. Staff has always been…read morefriendly. When doing research they were the cheapest price I could find and they were quick to get me set up with a unit. Same day service! Grounds are secure requiring a gate to be unlocked via a personal code to get in and get out which always gave me peace of mind. Highly recommend them!

This place is so clean and efficient, it runs like a machine!…read more Came in because it was the closest storage to the house I was moving out of and was in a time crunch. Turned out it was a really good decision. Robert at the front desk was super nice, knew all the answers to our questions and helped us get in and out of there super fast. Found exactly what I was looking for, for a good price and two months free! Highly recommend to anyone needing to store in Riverside.

New manager went over and beyond to make sure credits that were not showing in computer were in…read morefact credited..called me multiple times to keep me informed and updated. Responded back to any questions and concerns in a very timely manner

Employee very rude and units are overprice or maybe I should say the teaser rate will increase…read morefast. I attached my rate increases for a 5 by 5 unit. I even got one after I gave them my notice moving: ( sounds like revenge to me ). My new rent is $113.00 for a 5 by 5 unit. Get something in writing regarding rent increases and how often.

This place is absolutely disgusting. There has been an horrendous stench of death near my unit and…read morenothing is being done. All of my belongings reek horribly now. Stay away! I hope I can get reimbursed for my loss!!!

If you enjoy your belongings getting trapped inside their elevators 5x while trying to move, this…read moreplace is for you. If you enjoy no one answering the phones, this place is for you. If you enjoy never receiving a call back, this place is for you. If you enjoy and admin office that locks it's doors at all times, this place is for you. If someone told me the staff binges on popcorn while watching us suffer through the security cameras, I wouldn't be surprised.

Clean, good gate access hours, easy to pay online. Convenient access right off the 91 freeway.read more

Don't come here if you don't plan on staying a full month. Was charged the full month. Only stayed…read more2 weeks thinking I could get prorated. Nope, they keep your full month whether you're there or not. That doesn't seem like good buusbess to me. Won't be going back.

Not sure how this company functions .Very poor customer service…read more Maybe a business class or customer service audit. Keeping your property clean should not constitute Very bad customer relations. I can see that your 1 Star reviews have the same issue we have had. Mo... you need to do better and try just a littel bit

I've been here a few years and it's been a great experience. Everything is straightforward--no…read morehidden fees, no constant rent hikes, just fair and honest pricing. The facility is clean, secure, and well maintained, and I've never had an issue. Mo and Paul are consistent and easy to deal with. I highly recommend Allec Self Storage.

Un professional -Rude- Dismissive -embarrassing behavior from the staff member Luna. Let me be…read moreclear and stating that I do know storage Quest and U-Haul are two separate entities. They share a contract and therefore you were able to rent U-Haul trucks through their facility. I have never rented a storage unit at this location, but from the reviews, I am reading. There's no way I would ever do so. My experience with the associate named Luna was from the beginning unwelcoming. With U-Haul they give you the option to." check in online or pick up with your mobile app." Which is total BS. You still have to go More information to pick up the truck. That's the case with everywhere whom have a contract with U-Haul. Again not storage Quest's problem. But as a customer service representative of the storage Quest facility, she should have met me with kindness and professionalism. Instead, after getting all of my details, including my credit card numbers copy of my ID, my address, etc. she printed off a receipt stating I wasn't allowed to rent with U-Haul and she wasn't sure why...slides me the receipt in which only holds a QR code for me to take care of the issue on my own. Personally, I think she should have called U-Haul herself while I was in the lobby so that we could take care of the issue together. Nevertheless, I did do my due diligence of calling and taking care of the issue on my own. upon arriving back into the lobby, where I had about 15 minutes before clothes, which she was not going to stay one minute after that's for sure... She looked at me with a blank stare and says so do you need my help or are you going to complete this online? I asked her to please help me... Meanwhile, in the process of finalizing my rental, I forwarded her a copy of the receipt for a balance I had just paid which was preventing me from renting the new truck. I started to ask if she could simply print off the receipt but before I could finish my sentence, she interrupted me saying I don't have that much paper or ink so I can't print anything for you if that's what you're going to ask. I made a very subtle grunt under my breath, rolled my eyes and continued waiting for her to finalize my new rental. I'd say approximately two minutes went by before she tossed literally tossed the key over the counter, making zero eye contact with me and simply says trucks outside. I walked out with no thank you no instructions to proceed forward nothing. Thank goodness I got it on video.

Site saff still fine, but payment policy/system is 0/5 stars. Phone system also down too…read morefrequently (hung up on me 10 times today) . Chat agent also hung up on me. God forbid you have to make a late payment... -FYI, expect an annual rent increase. -Payment from multiple sources no longer allowed. (I don't know any other businesses that do this). -Emails always identified as SPAM, even if white-listed, and are sent to junk mailbox. Email provider blames Storquest. -Late monthly payment of rent and fees NOT ACCEPTED as soon as following month is shorty due. Payment system set to only accept if following month is also included. (again, don't know any other business that will reject a full late payment, because they want a second payment also) -Late payment is cash-only after 45 days. If second month becomes late, second month is cash-only after 15 days (because required to pay at same time).

My review of "The Storage Place" in Riverside, is a positive one. I have been using their…read morefacilities for many years and I have found that the management and staff have been very helpful and know their information and are pleasant and caring. Their office and facilities are clean and offer many services and units. I would recommend the Storage Place for all your storage needs. They work hard to accommodate your needs and make you happy! Put them on your list and check them out!

My wife and I were new to storage/ storage units and this was our first experience having to rent a…read moreunit for our pending move. The managers, Jeff and Denise, were very helpful and patient with us through the process. Their customer service exceeded our expectations and it is apparent how much they value their work and customers. We are thankful for their part in the smooth transition we had into this new area of life.