Jose was very helpful, right from the start. He explained everything carefully, and got me set up with a storage in less than hour. I'll definitely recommend this spot to anyone who needs it. read more

Today I was helped by a gentleman who was just about to go on lunch break. He was very helpful in getting me and the locksmith I had with me come to replace a lock I couldn't unlock due to rust and weathering. I really appreciated his willingness to put his break on hold so I could quickly get in and remedy my situation. It's rare these days when you get that little extra kindness and willingness to go the extra mile. This business also referred me to the locksmith I hired and that was even more helpful and budget friendly as well . I'm very grateful for all the support and great service I received today . read more

The facility is Always clean. The staff is always helpful and Maria is such a doll. Only wish the access would be at least 730 pm. Hatd

This storage and most storage places in California way to expensive and the units are not air tight so when I go to check on my stuff it's got two inches of dust on my stuff and there's no lights in the storage units . And the Rent goes up way to fast and to much so I'm not happy with there quality of service ." read more

I'll start with the positives. This storage facility is recently built and still looks pretty new inside and out. There is one or two employees that I came across that knew how to do their jobs as well as how to talk to a customer. Lastly, there is a pretty nice electronic sign that tells you the time as you are pulling up to the facility entrance. Now the stuff that matters. I moved out of my storage today after only being there a month because of one terrible experience. I'll go into detail but before I do, that experience led me to research this company. You cannot find a corporate number anywhere, not on their website, not on LinkedIn, not anywhere. What I could find was a whole lot of horror stories on the Better Business Bureau website. Granted I didn't see any from this particular location but it gives you an idea on how the company as a whole does not value customer service. This is what happened to me. On 2/18/19 I pulled up to the gate and entered my code to get in. The gate opened and I pulled in. It was 6:52 pm. I came straight from work and all I needed was to grab a pair of boots for work the next day. This would've been less than 2 minutes total from pulling up to leaving the property. As soon as I came through the gate I had a female employee come running out of the office telling me she needs to set the alarm and look at the time. I tried to tell her that the hours online are listed until 7:00 PM and that I just needed some boots for work. She talked over me the entire time I was talking saying that I needed to turn my car around and leave following it with she needs to set the alarm/look at the time. Seeing that I wasn't getting through to her I just turned my vehicle around and pulled up to the gate to leave. I wanted to go ask what the policy was for complaints and so I walked up to the door to the office. It was locked and from behind the desk, this "lady" shouted at me rather loudly that she already locked the door. Not once or twice either she continue saying this in a loud manner as to drown out anything I was trying to ask her through the glass door. So then I held up 7 fingers and this model employee just rolled her eyes and looked up at the ceiling to avoid acknowledging any kind of communication I tried. So I pulled out through gate and I look to my left to see an open sign in the window and the tine of 6:54 PM on their Electronic Sign. See my picture attached to this. I was in shock at the way the last two minutes of my life passed by and so I pulled over and wasted another 15 minutes. Wasted because I could not find corporates number and the contact us feature is a joke. I sat there and typed out this whole story on that contact us hoping someone would call me back after reading it but nope. After spending the time to try to reach out to them, it could not be processed because it exceeded the character limits. That would've been nice to know before I typed it. I tried to edit it down leaving only the main items but it was just too complicated. The next day when I was at work without my boots that I needed, my wife went it to pick them for me. She found little German cockroaches and freaked out. These are the worst kind, and so she told them we would be out at the end of the month. That's today. While moving all of our stuff out, I found rodent droppings in the corner of our unit. Roaches and Rodents in the manner of a month. My house is treated every 60 days by a professional exterminator but hopefully these pests don't follow us home. The following day and a few days since then when I drive by before they are supposed to be closed, no more open sign and lights were all turned off. This was even as early as 640 one night. It must depend on who is closing I gu If you are thinking about renting a storage please go to the Better Business Bureau website first and see how companies deal with customers when a problems arises. Another tip is have a corporate number before you rent so you can call if an issue does come up. Update after Reply. She was not strict, she was rude. It was not 7 when I got there and I was not allowed to go to my unit. I appreciate the response, but it seems as if it is just an excuse. read more

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Besides the property having great cleaning standards and and easy access to great sized units, the people working there made it the best experience ever! Jose and Maria really make things easy, efficient and honestly a fabulous overall experience! thanks for making my time there with you guys a good one, I HIGHLY recommend this storage facility! read more

The two females that work here have zero customer service skills. They are abrupt, rude, scream at the customers and insult potential customers. They never open or close on time and they turn away customers when they don't 'feel like' opening/serving you. The one on her phone was the worst. If she don't like what you have to say, she literally keeps interrupting you over and over until you give up and leave. When you call you get hung up on and if you show up in person, you get ignored while they chat to each other. I have no idea how they keep their job when they treat people like garbage. If you keep these demon divas employed, you are going to lose out on a lot of business. Lower prices don't make up for horrible customer service. I ended up going with a more expensive storage company with much more professional employees! read more

So pleased with this storage unit. We came here after the original storage unit we scheduled at UHAL was not available on the day of our move. We were in major need looking for a storage unit the day of and we were kindly greeted and helped by Jose who was delightful! After such a rough day, Jose really went above and beyond to help us find a unit that would fit our needs. Highly recommend! read more

I could not be happier. From my first phone call to meeting the staff, to move in my exerience has been 5 star. The premises are very clean. Security is great. Cynthia and Mary are service with a smile. I don't know about you...but this is the kind of place I want my valued goods. read more

Jose is great. He took the extra time needed to make sure I got what I needed for a good price. The facility is nice and very well maintained. read more

Maria is very professional and helpful. Everything was explained very clearly, and the hours are posted on the gate with very clear times. This is San Bernardino, I'm glad the gates close quick, there are cameras, and I feel my stuff is safe in this facility. It's always clean, well lit, the door props work, everything I could ask for. read more

Great service. Jose Vargas runs the office with attention to detail and expert customer service. Well maintained facilities and a fair price. Had a great experience. read more

If I could give more Stars it would be for the Great Customer Service you get here!.... BUT their access hours provide a big inconvenience for Contractors...How about an Contractor Entrance Hours of 7am till 8pm? Try hiring a part timer for extended hours...You are just trying to save money at the expense of your employees and your Customer Convenience....Come on man, QUIT THE GREED!!! read more

The older gentleman that works there was super rude. First off we know that the storage closed at 5:45 we got there before hand and we're driving out at 5:42pm. The older gentle men was very rude and disrespectful talked me my father, husband, and I like we were children and after explaining to him we were there before the cut off time he still spoke to us in a very condescending tone stating "you got to learn to read the signs" when in all actuality we were told the gates automatically locked at 5:45 prompt not 5:42, we were at the gate trying to leave and this man had already closed it up 3 minutes before time. If it's liked before 5:45 let your customers know so we can be out before then. Then a lady was nice enough to ask if we needed help and she could help us out and this same man told her "this isn't your business stay out of it. I have worked in customer service for years and have NEVER spoken to a customer in that matter her was utterly and completely rude and disrespectful. read more

I reserved a unit online because they offered a great deal. I came in the next day and they already had my informatIon printed out ready to go. Jose and Maria are so helpful. They offered me a better deal I could not refuse in person. Customer service was amazing! Thoroughly explain all the rules and regulation in the contract and broke down all the fees so there would be any surprises. Nothing but a good experience. Please go to these two if you are interested in renting here I absolutely recommed it. Good deal and amazing customer service you can't beat it. read more

Jose was the best. He was very professional with great customer service. Was willing to accommodate my demands lol, with a smile... thank you again jose. Would recommend this place to anyone who needs a storage. Clean, security is top notch. Excellent experience..... read more

Move in was super simple and quick. I was attended by Maria, who answered all my questions, gave me a tour of the facility and was super friendly. Would recommend to anyone in the area. read more

The Staff is friendly and helpful with move-in needs the best place to rent by far not to mention how clean and tidy they keep this place! I highly recommend it to anyone that needs storage! read more

This storage processes payments without proper proper authorization. If you made ANY PAYMEMT with ANY card they will charge them BOTH/ALL. I have made different payments and they illegally take payments without auth. Cynthia is rude, refused to answer simple questions. Likely becuse she didnt have an answer and the company doesnt believe she is competent enough to even provide her with corporate numbers for customers. Maria processed documents that Cynthia is encapable of locating on the system when needed. Absolutely no point in HAVING CYNTHIA E(who leaves YELP reviews on this place that are false) in a front desk position as she is not capable of provong any customer service. I will take legal action against this establishment. Cynthia is hostile, refused ro listen or answer questions. Repeatedly hung up the phone and then stopped answering. AFYER they took my payment wrongfully and refused to reverse a payment. I only lwft one star because I could leave a review without it. read more