These guys know their stuff and are machines!…read more Sales Process - Be mentally ready and have some fun with them. It was like buying a used car in the 1990's. Negotiate negotiate, negotiate. They start high and you will drive off the lot a few times before settling. I know many will not like this but have fun with it. Whatever they start out at, ask for 50% off. Remember though they have a job to do and families. Say hello to Ryan for us The start - Once you sign a contract, they have excellent service and follow up. They are well organized and when you call, they auto identify you and know status. A person is scheduled to come to re-measure to confirm 100% everything is right. They called twice between sign up and before delivery and installation. Product - There Presidential Series plus windows are of a superior quality and exceed Montgomery County's stringent environmental energy performance standards. Other features include safety latches, easy to operate & manipulate for cleaning. Install - Their team lead Vince, has 21 years' experience, and brought five other guys to do a fifteen window install. They were all professional, courteous, respectful and wore foot coverings to limit outside dirt. They dug out rotten wood and evaluated every window twice to properly operate. They were here for 5 hours and cleaned up their mess before they left. You could tell they are well trained and have plenty of experience. The program Manager Alexander stopped by and quickly pointed out a cosmetic scrape and quickly had two solutions for how we wanted it repaired. Then they executed no second or another day trip needed. He also talked about what they found with our installation and made sure we knew how to operate. Quality Control - Lastly a few days later, we had a follow-up quality inspection visit by Delyar where he went over the lifetime warranty that can be passed on to future owners. He wanted to make sure we were 100% happy with everything. We felt comfortable with everyone we dealt with at Presidential Exteriors. There were many times along the way they could have taken advantage of or been less completely honest. We did not see or feel anything close to that

Presidential Exteriors did a great job in installing our roof…read more They were timely, and professionally. I would recommend them.

We had Impact Roofing replace our aging roof a month ago. We are so glad they were able to fit us…read morein before the major snow/ice storm as our old roof was wearing thin. The quote was competitive. The team was fantastic. Delivered materials the day prior and showed up promptly to begin work. Everything went incredibly smooth--the crew finished by late afternoon. Mason was friendly, professional, and available for any and all questions. The biggest relief is knowing we went with an experienced roofer that guarantees the quality of their work with an outstanding warranty. We are so glad we went with them over other options in Frederick. Looking forward to not needing to replace this roof again!

We worked with Brian from Impact Roofing & Renovations for new siding and trim on our home. He…read morehelped us choose a style and color that really improved the look of the house. The crew paid attention to the small details and everything came out beautifully. Brian checked in throughout the project to make sure everything was going smoothly. Highly recommend.

To begin, this company provides a very good window. They represent themselves as providing…read more Superior Selection, Expert Installation, No-Hassle Warranty. Safety and Accessibility, Beautiful By Design, One Day Installation, Easy Maintenance. and Long-Last Materials. Having just had 13 windows installed, I have no reason to refute any of these claims. From my experience their primary focus is on making the sale and not ensuring a high quality customer experience. Pricing transparency? Clear as mud. They gladly apply discounts to reduce the "actual cost" that are pulled out of an I pad. Smoke and mirrors. Even greater savings are available if you "just sign today --- but no pressure". Expect to learn everything about the construction of the window and their "design, build, install" model. Do NOT expect them to share any details about the installation process or provide firm timeframes. How so? We ordered custom windows, and they explained those take longer. Makes sense. The we received an installation date longer than we were told to expect. OK. Friday morning before the installation the following Monday we received a text message confirming our installation would be the following Tuesday, as we had been told weeks earlier. It asked us to confirm, which we did. At 4:58 pm that same Friday I receive a voice mail message : "Because your windows are painted I have been advised by our factory there will be a delay. I am tentatively scheduling a new date of ....17 days later." The windows were always to be painted, and the installation date was already moved back 2 weeks as a result. After our order we learned we'd also need to remove all the blinds beforehand. Makes sense - and we were glad we asked. "But there is no need to remove the brackets to the blinds" was the guidance provided. Whew. On the day of installation, the installers removed all the brackets. Because they had to. Installation day: we did not think to ask how much interior access to our home would be needed. All windows needed to be brought through our house (installers asked for access through the longest route possible, oddly), all old windows removed using that same route. Shabby cloth runners were placed on our floors, which at least somewhat reduced the grime from work boots traveling across our floors all day. Alas, at the end of the day after the drop cloths were removed, an installer had to go back through our home with no floor coverings left to retrieve tools and a drop cloth that were left behind upstairs. Enter new grime in places that had dodged that day's grime. Additionally, about a quarter of our window sills were full of grime left over from the installation. Brackets could not be reinstalled (by us) for 24 hours so the caulk could dry. While none of these many annoyances represent deal breakers, Thompson Creek's "expert technicians" who meet with you to pitch their products make an effort to help prospective customers understand "what to expect". Finally --- after providing a check for my deposit there was likely something in the sales agreement indicating the balance would be electronically swept from that same bank account upon completion. What makes me think that? Because upon completion I asked the installer if I could provide him my credit card information to pay the balance owed. "No the office will be in contact with you." Expecting a call, I instead received an alert from my bank app within the hour that the balance owed was being taken from my checking account --- the same one I paid the deposit from. A nice last surprise from this company. This company provides a good product. Their competitors are few, which they well know. That may explain why their "after the sale" process consistently demonstrated they prioritize making the sale over the total experience of their customers.

Despite the setbacks, the installers were professional and the finished door looks very nice. Once…read morethe installation was finally completed correctly, the quality of the product itself met my expectations. However, the overall process was far more stressful than it should have been. My original appointment was scheduled back in February, but no one showed up, and when I called, I was told the appointment was not even in the system so they had to rescehdule. Then on installation day, the crew arrived with the wrong size and wrong color door, which delayed the installation and caused me to miss work. Communication throughout the process was slow, and I had to repeatedly call and request escalation before receiving consistent updates. Ironically, communication became much quicker when it came time to collect the final payment. While compensation was eventually offered, it felt like the minimum possible amount considering the inconvenience and lost time involved. In the end, the final product turned out well, but the scheduling, communication, and ordering issues made the experience frustrating overall.

Couldn't even make it to the roof inspection. The owner on the phone started to fall apart when I…read morestarted to ask questions. The question was "will a sales person come to my home?" Seems like a simple yes or no question and an opportunity to explain your value as a company, and the processes used. Not for this owner. She got flustered and told me ALL contractors will send a sales person to your home. If you are a homeowner you know that this is completely false. As a homeowner I want to find a company that will come to my home, look at the scope of work that needs to be done and provide a detailed written estimate. I don't need a long pressure campaign of a salesperson trying to get me to sign the dotted line in my house. After the owner could not articulate the business processes she got flustered and said "you know...alright..have a happy holidays" and she then hung up the phone. Is this the kind of company you want to deal with. What happens when something goes wrong on your job? Is this how they will handle it? Become flustered and hang up the phone? I really feel I dodged a bullet and I have this owner to thank for showing how she conducts business early in the process. Saved me from investing on a big purchase and then get hung up on when I have a problem.

Melody and Matt were great to work with ... replaced my roof and then repaired my sunroom when a…read moretree fell through it. Worked with my insurance company and obtained a fair settlement. Work was well done. My wife and I are very pleased.

I called Gutter Ethics for a vent cover reattachment and was blown away by the strong wind. They…read morearrived exactly on schedule. Their work vehicle was clean and organized, which is the first sign of reliability and professionalism. Joe, the crew leader, explained the work in plain terms, and their price was fair. The workmanship was top‑notch - the reattachment of the vent cover is perfect, and they did more caulking around the other pipes. If happiness had a location on Google Maps, it would be here.

We were at first happy with the estimate, but it took a really really really long time to schedule…read more It's been about two months since we first contacted them. The communication could be better. I'm told they have a new system for appointments. When they did come they seemed efficient- 3 person crew. They were friendly. I can't really climb on the roof so I guess I can take their warranty and word the job was done right. In sum I think the communication could be better. Hopefully it was just a busy season and they fixed their kinks.

Victor was timely, accurate, professional, and reliable!…read more He did a great job and I will definitely hire him again!

Victor was great, fast and professional…read more After having a leak appear on my roof, he quickly identified the problem and had it fixed the next day. He and his team also left my property clean and in shape I'll definitely use him again for any future roofing needed

Called for satellite estimate . Told must be on site visit . Each to there own how to proceed.read more

The Brother's That Just Do Gutters replaced the gutters and downspouts on my 24 year house. Great…read morejob. Immaculate clean up.

Got a quote on yelp and they stuck to the quoted amount. Price was in line with the other companies…read moreand reasonable. Service was quick they took pictures of the clog and shower the amount of debris removed. Checks the down spout to ensure water flows down.

Texts and a call ahead, arrived on promised date and time, did a thorough job, cleaned up…read moreafterward, and was able to take a credit card on the spot. A bit pricy, but worth the money. Will use them again.

Amazing work. Super fast, prompt communication. Exactly how a local business should be run.read more

Really reasonable prices, very fast response rate, and highly attentive to detail. After struggling…read moreto find reliable and good gutter cleaning, I'm so glad to have found this company and Martin. 10/10 recommend!

This is the third year in a row that I have hired this company for gutter cleaning/minor repairs…read moreand they are outstanding. Great service, great communication, and great prices. I will continue to hire them as long as I own a house!

German sent out his crew to clean my gutters this past fall. They were very nice guys, who worked…read morequickly, did great work and cleaned up impeccably. All for a great price. I've already recommended him to 2 neighbors, the last one yesterday which made me realize I forgot to leave a review for their great work. Thanks guys!