I like this sephora but agree that some of the staff live on another planet. there are two nice attendants in the back facial products section. But the two younger ones..whoa. I said I always use a cream cleanser for dry skin and that is what I'm looking for. She says well why don't you try this gel cleanser for sensitive skin. Uh what? No. I said I want a cream cleanser for dry skin. She passes me off to other young lady. I end up getting two samples and spending $160 on 4 products. I went back to her last minute for one sample I'd just thought of. She gives it to me all huffy and says if you want any more you'll have to come back another day. Wtf! I said listen that really leaves a bad taste in my mouth I just spent $160 and you are giving me a warning about samples. She says well I can only give 3 per person per day. I'm like well how many was that? She says that was your third. I was like listen your warning might be appreciated if I was on a 4th sample. But I just spent all this money and you have the nerve to hit me with this huffy warning? It's really poor etiquette and I don't appreciate it. Totally ruined my shopping mood. I wanted to say listen dumbass, I spend more at sephora in a month than you take home in your paycheck. Really stupid person with shitty training. read more

It's a makeup store! Considering it was my wife shopping here, my review is based on the ability to find seating while she shops. There is a nice ledge right by the front window for Captive Husbands to play on their smartphones while the wife shops and samples. read more

Ok, so before I even booked my trip to NY I've been stalking the website for things I wanted to get my hands on! Also I needed someone to test my skin for the right foundation shade! London just doesn't cut it I'm afraid, you go to MAC and they try and sell you a shade lighter than your actual skintone!!! Wrong in many ways!!!! Walked in on a Sunday morning, and I was so glad it was quiet, I quickly grabbed a basket and added all the products I needed, yes super quick spree. Then I got one of the lovely skin specialists to help me..... I cannot remember her name tbh, she was very nice, a redhead, she tested my skin using that little machine, she told me it tests it in 3 stages, undertones, moisture and something else. She explained what skin type I have, what I should use to moisturise and she was very honest in fact, told me not use such expensive products, inexpensive are always better! I also drink a lot of water which shows in my skin too! She tried the Tarte liquid foundation on me, tbh I couldn't even see any product on my face, it blended in so nicely, looked like my normal face! Magic power!! She also told me the right concealer to use, which is actually what I am using right now, so onto a winner there :) She also showed me how to contour and told me to use the Kat Von D, rather than the ABH, quite new to this stuff, but its so easy, its like a motion of 3 on your face. She made me look flawless, and also the makeup lasted all day till 10pm in the night. Also another lady, again cannot remember her name, she hooked me up with lots of samples, and recommended certain eye liners for my small eyes, how to make them pop and look bigger. Both of them are true gems in that store. read more

My favorite Sephora location! Beautiful building, nice people and good selection. I go to Sephora about once a month to get my eyebrows done at Anastasia's Studio. I schedule appointments in advance over the phone to get my time with Lyuda (she is amazing!). Always a pleasure and great results - I get compliments on my nicely shaped brows pretty often. My other favourite is Skincare Department in the back of the store. All the ladies there are attentive and happy to give an advice or sample but Paula is my favorite. She gives me great recommendations and some of the things recommended by her are my beauty staples now. Makeup floor is always full of people - mostly tourists - and associates are all busy. But a little patience and clear signaling will get someone's attention. Fragrance floor is less crowded and you get assistance right away. Last time I got a great advice (unfortunately, I didn't get the name of my helper): my favorite fragrance Emporio Armani White is discontinued since 2007 and I'm still looking for something similar, so the associate gave me 4 different options based on the fragrance notes and I ended up buying one mini to try out. read more

Fun store with lots of stuff to choose from. But not a lot of mini perfumes unfortunately. If you are looking for small fragrances check meat packing or 33 street locations. read more

Normally my favorite Sephora in Manhattan (due to close proximity to work and how polite the staff are)... They have apparently gone downhill in their hiring practices. I went in and politely waited as this woman was taking forever talking to a sales associate in front of the section I needed to grab something in. The sales associate asked if I needed a bag and I said no thank you but she handed me one anyways. Then when I didn't find what I needed but the sales associate left, I looked in the drawers underneath to see if it was there like I normally do (this has never been an issue in the past). She slammed the drawer closed and snapped "NO" at me like I was a disobedient dog. So that's Sephora's new customer service... Help others, give me what I said I didn't want, and then treat me like a dog... Okay then. At least the cashier was super friendly. read more

I work right near this Sephora location so it's my go-to place for quick purchases. I usually know what I want when I get there. The staff here has never spoken to me, never offered me assistance locating what I'm looking for. Instead they stare and walk away when I walk towards them. They don't act this way towards everyone- I've seen them offering baskets to other people, walking over and offering advice to other people, and being friendly towards other people. I'm a New Yorker so I'm not unaccustomed to rude people, I just think this place goes above and beyond to make sure that only people who look wealthy get any customer service. This is why I'm platinum at Ulta yet won't go to Sephora unless absolutely necessary. read more

This is a gorgeous Sephora!!! The atmosphere is everything! Very elegant and clean! Every major brand is there ( No, Dolce and Gabbana Cosmetics however) and it is well stocked. They even have a small section of Guerlain which is great! I had wonderful service: A tall middle-aged gentleman was so helpful in choosing some Guerlain products for me. He was super friendly and really made the experience! They had a great full size duo of Marc Jacobs products for a 1000 point perk so I scooped that up along with my two Guerlain products: Rouge Automatique Shine in A La Parisienne and a bottle of the Meteorites Primer. I will be coming here again next time i'm in town! read more

I buy from Sephora online and received a 20% coupon valid for the dates of Nov 6- Nov 10th. I waited until November 7th and shopped Sephora, picking out the items I wanted. At the checkout when I put in the code for the coupon, I was informed it was valid only for "VIB" members. Talk about deceitful advertising! They send out a coupon to everyone and then when you try to use it, they tell you it is valid only for people in a certain club who spend over a certain amount of money. So why did they send it out to everyone?? I will not be shopping there again. read more

Where else can you be transformed into a stunning, flawless bride and maid of honor for $50? I went back and forth many times about whether or not have my make up done for the big day. I don't wear much make up on a regular basis, my husband could give a rat's ass about it, and it's so damn expensive to have wedding make up done! I thought I was sure, but about 10 days before the nuptials I changed my mind. I didn't want to risk splotchy skin or less-than-glam eyelashes in the pictures. I made an appointment online at this Sephora since it was closest to my hotel. I emphasized at every opportunity that I wanted to look as natural as possible, so that my young children would recognize me in the future. I couldn't be more happy with the result (see pics)!! When my maid of honor came in to check on me, my MUA did a quickie fix for her too, for free. They started with a fabulous, complexion clearing mask and under-eye treatment. Then they put on all the make up and finished with some vixeny lashes. I just sat down and held real still for less than hour, then rushed out of there looking hawt and ready to get married in a hour. read more

SEPHORA - Trust me, I'm significantly less hot in person - Cosmetics & Beauty Supply Near Me - New York, New York

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Despite its horrid location in Midtown Manhattan, outside of Rockefeller Center, on one of the busiest and tourist-attracting streets on Earth, this store is in fact my favorite of all the Motherships. It's huge and spacious on the inside, with vaulted ceilings and a second level strictly for fragrances. Every single brand in the repertoire of this mother of all cosmetic chains is available at this location. (Nothing is worse than having mapped out a Sephora stop on your way home from wherever, only to find that the particular location DOES NOT carry your product. Grrrr #FirstWorldProblem) I have been here on numerous occasions on many a lunch break, as every mundane 9-5 I've ever held in this city has been within a 5-block radius from the 5th Ave & 49th Street Sephora, and I have yet to experience it being so chicken-coop-ly crowded as to send me running for the exit in a bluster of furious, impatient New York rage...and believe me, I have a very low tolerance for overcrowded Manhattan venues. Though you will experience major clusters of sidewalk rubberneckers en route to this surprisingly fab location (as opposed to Union Square - terrible layout, or Times Square - quite quaint given its coordinates), inside is a warm, inviting retail shop (but really, EXPO) offering the latest and greatest in all of your beauty, skin care, and bath & body needs. Of course, as with any major corporate chain established here (i.e. Macy's, Bloomingdales, Saks), the 5th Ave Sephora has got that squishy Manhattan slightly old-world kind of vibe with its narrow spiral staircases in slightly awkward places. Regardless, I find it superior to the other half-assed stores I've been to around the city, and frankly I find it charming. On today's shopping list was a new fragrance for yours truly, as well as a new mineral powder foundation (my current one is running low). Foundation was in stock, and the perfume attendant was quite helpful, as always. Upon his friendly greeting, I told the fragrance specialist exactly what I was looking for, as well as the perfumes that have bode me well in the past. He knew exactly which notes would and would not work, and offered me a varied yet focused palette of fragrances to sample - many of them brand new so I knew he was up on his eau de toilette game. I tested each one, finally settling on a lighter, more floral scent than my last but that still incorporated a musky undertone (can't stand anything too sweet). It is thanks to the team of fragrance specialists at 5th Avenue that I always leave this store a happy and fulfilled Sephora customer. Always friendly and super helpful. Though the check-out line was a bit long-ish (about 8-10 people), it moved fairly quickly, taking about four or five minutes to get to my turn. The cashier rang up my purchases with the quickness, and let me know that - as a V.I.B. (that's Very Important Beauty-Insider ;) ) - I had enough points to score a nice little sample of a lavender-vanilla fragrance - right up my alley. I had more points to use, but didn't like "the big prize", so I passed (some sort of gift bag filled with travel-sized nail polishes in random hues and polish remover - meh). All in all, Sephora NYC 5th Avenue by far offers the greatest, if not one of the greatest, shopping experiences I've ever had on a consistent basis at any Mothership. I've been to a plethora of Sephoras in the 'burbs and have witnessed superb laziness and attitude from its employees, or a lack of product (at times, something very basic such as Bare Minerals - who doesn't carry Bare Minerals?!), or terrible store layout and unattractive merchandising displays that simply do not behoove one to consume. So for Manhattanites and tourists alike, should you find yourself in midtown any time soon, just know that you can count on this branch to offer the quickest in lines, finest in customer care, and widest variety in specialized product. The End. read more

I love this Sephora location. It's usually very clean and the staff is very helpful! The only thing I dont like is that their nail polishes are usually out of stock. read more

Worth visiting a Sephora store in the States. Unfortunately not available in Aus. Liked Kate Von D and Stila blushes. Note Sephora stores can also be found at various JCPenney stores. Visited this busy store in June 2013. read more

I usually don't write reviews, in fact this is my first one but I have to give credit where credit is due, as yesterday I had the best sephora experience I could possibly get! I made a last minute appointment around noon for 4:30pm and was relieved that I could get someone to do my makeup for my cousin's wedding that day. I went to check in and my artist, Sade, was already there waiting. I had no explicit directions for her, which I'm sure wasn't an easy task for her to get it right when the client herself doesn't have a clear picture of what she wants, however before she started anything she explained to me what she was going to do and clarified on a few things I wasn't sure about. While she made her rounds, I noticed my hair had fallen flat due to the weather, after i had gotten it done earlier. That's when Sade called Robert over who pinned my curls up while I was getting my make-up done. Needless to say I felt like a star. Everyone was coming over telling me how great my makeup looked, Robert did an AMAZING job at fixing my hair (I ended up going in the train with the clips and took them out right before I left) and my makeup looked flawless. Everyone was SUPER friendly, and at ease, a very fun and relaxed environment. And on top of that I was getting compliments the entire evening. Next time I need to get my make-up done I'm going straight here!! read more

SEPHORA - Make-up by Sade, Hair fixed by Robert, thank-you guys!! - Cosmetics & Beauty Supply Near Me - New York, New York

I went in for a Custom Makeover (I am VIB Rouge) & was assigned to Jackson. He was the ABSOLUTE best. He took his time, explained every single product & the benefits and taught me his techniques as he went. I told him I like very natural makeup and he listened. He contoured my face to highlight my cheekbones and brows and I was very very happy with the result. I will definitely be requesting him in the future. read more

I booked an appointment for a makeover with Laz. He is very talented and did an amazing job of choosing beautiful flattering make up for me and teaching me how to wear it. I am an older woman who wore almost no make up when I was younger, but need to now. He did an amazing job of making me look much better and much younger, and was very patient about showing me how to wear make up. I also really liked that fact that he gave me a very natural look. I love all the make up he recommended and the subtle soft flattering colors he chose for me. I was also very happy that he recommended a lot of very inexpensive Sephora products. I like this Sephora very much; I like their inexpensive products very much; and I can't recommend Laz highly enough!!! read more

This location does the best custom makeovers! They have very talented staff/artists, not to mention super friendly and cool. You can tell they genuinely love to work there and work with each other. It makes a huge difference in customer experience!! read more

I went to this Sephora on my Sephora hopping day (don't judge me! some people like to bar hop and I like to Sephora hop). I came in here with intention of looking for Estee Lauder's Double Wear foundation which was not in stock at this Sephora even though site stated it would be available (there were no Estee Lauder displays here or at any of the other Sephora's I attended), I was coerced by a friend (you know how that goes) into finally picking up one of the Anastasia eyebrow products as I am constantly checking it out. I was torn between the powder duo and the dipbrow. I went up to an artist and asked him to do my brows which he was happy to oblige, unfortunately his 2:00PM appointment came in, but then another artist stepped in right away and she did my brows, one brow with the powder and the other with the dipbrow. She was absolutely terrific (I wish I had gotten her name :( . I ended up with the powder. The things I liked about this store is that it wasn't crowded and that makeup artist are willing to help you if you ask. A lot of people are not fond of this location because the MAs do not come by to ask how are you doing. I personally do not mind, I like the if I need help I will ask for it. read more

I know you are busy and all, but I've been on hold for over an hour at this point. Service at this location has always been so-so (depending on time and who you get), but this is pretty ridiculous. I called to sign up for an event-- you either have space or you don't! Keeping me hanging like this is pretty ridic. read more

Great place near Times Square and they have various selection and choices for makeup, skin care, fragrance, body and hair products!

Jerry at the fragrance department is simply amazing! She made the purchase I got simple perfection with the time and effort she spent on engraving it! Thank you! read more

I miss the old location. Since they've opened this one, I've been disappointed. I work a block away and I've walked in during their busy and quiet times. Visited during a quiet time and there were so many associates standing around chatting with each other or trying to look busy so they don't have to help you (this was around the Anastasia and Urban Decay section). I felt like an intruder. I was selecting 4 eye shadow colors from Anastasia and asked for the free palette that it comes with - an associate sent me upstairs to the Anastasia people to ask for a palette. I mean wasn't that the associate's job? Mind you the store wasn't busy. The woman working at Anastasia was surprised they sent me instead of checking themselves. I came with the intention of buying a good amount of products but left with nothing instead. And forget about getting help when it's busy, I just assume that's a given. The old location was friendlier and associates actually came up to me to ask if I needed any help. I do have a feeling they prefer helping out shoppers that look rich. The one star is for the friendly guy (I mean the only friendly person in the whole store) at the front door handing out shopping baskets. read more

Mmm smaller than most Sephoras I've been to but still found everything I needed. The only negative thing I have to say about this store is the cashier I had. He seemed to be rushed for no apparent reason...packing my stuff in the bag really fast and trying to get me out of there ASAP. I had a coupon for a free sample too and he asked which one I wanted in a very unfriendly tone too. It's close to where I work, so I would come back if I needed something immediately but again, not the best Sephora in Manhattan. read more

Such a beautiful store! I was visiting NYC from California and had to buy a few skin care items I forgot back home. I'm so glad I went in went in to this location! The consultants were very friendly and ready to answer any question I may have had. I already knew exactly what I wanted so I got in and out quickly without them trying to up sell me on products I don't need. read more

Impressive service . It's so packed with tourists but somehow Workers here manage it really well . And their kind attitude is a plus .

Worst costumer service ever!!!! I waited almost 40 mins trying to reach some of the workers at this location, don't take me wrong!! I love Sephora and it always have what I need but service here it's awful!!! read more

Horrible. Go to ulta, blue mercury, or any where else. I was banned from making returns when I barely made any. I've spent 100 times more than I've actually returned. Warning printed which I was very confused about and no one in the store could explain to me. My very next visit I went to exchange something and my return was declined. I only wanted to exchange my items because they didn't suit me and I was still going to be paying more. Please go to another Sephora or avoid Sephora altogether. They also went against their own policy as I purchased the item before this " new policy was updated August, 2019. This one item is $60 so now I'm stuck with this item that I can never use as it does not match my skin tone. Had the employee who reached for the item, been knowledgable about the product or offered to swatch it on me I would have bought the right product. But she was not helpful at all! May not be much to them, but they lost a customer for good and I will make sure to warn others! read more

This location is like an assault on the senses...they had a DJ in there last night. Can't even hear yourself think or God forbid talk to someone. It's very congested and the layout is poor..full of tourists which I guess you would expect in this location. Seriously would never go in here again, but go in if you like having panic attacks LOL. Was prepared to buy a few things but just went online and did it instead. read more

After being a Sephora customer for years, I am not inclined to return after my most recent trip to this branch. I thought they had a cool display of fragrances and wanted to show my sister how they had it organised by fragrance family (Fresh, Floral, Spicy, Earthy) so that she could narrow down her search for a new spicy scent. I took a picture of the display to send her to show her that she should come in to Sephora to shop easily for her new perfume and the second I hit the camera shutter button on my phone, a store associate in the perfume department barked rudely at me "Ma'am no photography in the store!" I suppose she was worried I was stealing their ideas (which are on plain display for all to see anyhow!), but think she could have handled herself in a more helpful manor instead of making an instant accusation. I was a customer buying some expensive makeup and didn't like being accused of stealing their ideas. A more professional associate would have opened up a conversation asking if I needed help or something instead of just yelling at me. I already don't like shopping for makeup in stores, I think it feels intimidating. I will stick to the internet for my purchases from now on, the prices are better online at other stores anyhow. read more

This location is always super busy (tourist attraction). Selection is pretty good but wish they have more fragrances in store (frangrance is my # 1 obsession). Some of the sales people are not very nice so I usually go there to sample fragrances and Bare Escentual products. read more

i absolutely loved this store. I decided to give this store a visit, since I was visiting NYC for the first time. The minute I walked in, I was welcomed by the friendly staff. The merchandised was well organized. I asked for a primer and the girl that was helping me, brought me their best selling primers...she didn't recommend me any only because not all primers work the same on other people, so she brought me all the testers and with her advice we chose one that worked best for my skin type. I also got so many freebies from the girl that was ringing me up. read more

Not as impressed with Anastasia's customer service as I want to be. The brow service was very good otherwise would have given 2 stars.

I had a great experience here. My friend and I had a make over for an event (and I needed make up anyway), and Jasmine was incredibly helpful and friendly! Fabulous service, really good and varied products, and pleased with my make over! read more

Nice clean big good stuff, a bigger than any other sephora its incredible the quality and quantity

Berenice was a bitch. Sorry I asked for her help! The only ones who offered to help were the product reps.

Conveniently located a block away from my office. A blessing and a curse! Im here at least a few times a week. Elaine actually stood out with me... she went above and beyond to make sure I get a reservation to have my makeup done for my birthday weekend! She even called me back to confirm the appointment time! read more

Sephora is a must for all women in NYC. They let you try out their products and see what works for you. Also they have a wide selection from low end to really high end makeup making it easy for anyone to find the right makeup for the right price. The Sephora brand itself is just as good as some of the designer brands. read more

This store location is beautiful! As someone who has shopped for makeup in a lot of places, there really is a difference in shopping in a place that is not only clean and well organized, but a truly beautiful and pleasant experience. The service in the store is exactly my preference - you are greeted when entering but the associates hang back a little to let you shop. I was checked out by Aldiana who was so pleasant and knowledgeable - she made my return and purchase very easy. I look forward to returning to the store and I'm glad its so close to my work! read more

Alexis and Marvin were very nice and a great help.

I work right next door to this sephora I stopped in with my co worker to purchase a concealer and a under eye dark circle corrector. The lady with the curly hair in front was helpful. When I was done with my purchase I decided to put on some of the lip gloss that I got with my points. I was applying the lip gloss in the skin care section I had a sephora bag in my hand clearly I made a purchase. I get bombarded by sale associates who clearly thought I was shop lifting. One asked me if I needed help the other one asked me if I would like a basket? My co worker response was your asking if she needs a basket for her sephora shopping bag? I told them I would like to continue to apply my lip gloss if that's ok with them.one of the associates was a blond woman with short hair, older, a little bit heavy set the other one was younger but I didn't get a good look at her. We were checking out some of the creams before I applied my lipgloss and was actually thinking of purchasing them too. I felt so uncomfortable I had to leave. I go in there all the time and never get that type of "customer service" my co worker told me " Stephanie I think they think your stealing" clearly they were profiling me. As convenient as this location is for me it's a no go from now on. I wish I would of asked to speak to a manager. read more