I love Sephora when it comes to beauty and skincare needs. PRO: This place is decent in size and they have a large teaching area, which is great. The staff are also very friendly and very helpful. CON: They don't have everything on stock and sometimes it takes while for them to get restocked, so definitely call ahead of time to check if they have the item(s) that you are looking for before coming. Minus 2 stars for inventory read more

This is for Sephora at 557 Broadway. The customer service experience was so great that I spent way more than I planned. But its worth it. I'd definitely return. *I am a huge fan of great service and they delivered!!! Bravo! read more

i really like this sephora but i was 14 when i came here im 15 now and the big security guard kept staring at me and following me it made me so uncomfy like bro ITS CUS OF THESE SEPHORA 10 YR OLDS!!!!!!! But the staff was nice and this one lady gave me a free mini sample of this perfume :D read more

I like visiting Sephora often because it's my happy place. I like coming here for a small pick me up treat or to replenish my stashes. Sometimes, I had great experiences and other times, I just been flat out ignored when trying to get assistance. The store is on the bigger side than other Sephoras in the city. read more

This is the first time I've felt compelled to review a Sephora store despite having gone to probably a dozen different ones over the years. But I was honestly surprised by how wonderfully efficient this location was as well as how friendly and helpful all the sales associates were. I went into a store looking specifically for one product (Sunday Riley Clean Rinse). After a few minutes of browsing both the hair sections and the Sunday Riley section, I was just about to give up and ask someone for help. It's as if Sephora read my mind and someone conveniently popped up within a few seconds to ask if I needed help. Once I showed that salesperson the product, she helped me locate it within 10 seconds. You gotta give them props when a store trains their sales staff so well they've memorized the locations of all the inventory and can locate them within seconds. Now that I've found what I was looking for, I went to the counter to pay for my purchase. I had a moment of despair when I saw how long the line was (prob 7-8 ppl in front of me) but I was pleasantly surprised when I reached the counter in like 5 minutes! What amazing efficiency! The salesperson who rang up my purchase was super friendly. Asked me if she was pronouncing my name correctly and if I wanted to redeem my loyalty points for some free products. I was eyeing a hair serum when she helpfully pointed out that product is usually for blond hair (which I definitely am not). Damn... they must train everyone in that store super to their point where they have memorized every product and who's best suited for it with instant recall. The last Sephora store I visited a few weeks ago (near Times Square) was certainly nowhere as exceptional as this one. This store is worth the 6 subway stops I need to take to get here. read more

I had a terrible experience in this store on Saturday, October 19, 2019, at 6pm. I was browsing around when I got an emergency phone call from my partner. I was on the phone for less than 3 minutes when a woman on the staff came right up to me, with a huge dirty look, glaring at me, and asked me rudely if I needed "help" (I've included a photo of her I took from behind). It was obvious that she didn't actually care to help me--she was trying to bully me b/c I'd been on the phone. Her attitude/demeanor toward me was so utterly off-putting and rude that I wanted to leave immediately. I was embarrassed and angry. In addition, another lady (short, white, with a brunette pixie cut) was cold and had an attitude, giving me a dirty look when I asked for a moisturizer sample. I ended up leaving without purchasing the mascara I came in to get. I'm a working professional and I have been a loyal customer of Sephora for *15 YEARS*, since I lived in San Francisco and shopped at their Powell Street flagship store. I also want to note that this is not the first time I've run into problems with staff at this location. There have been at least 4-5 other experiences in which I've been treated poorly by staff for no apparent reason. I'm beyond disappointed by these experiences and I don't think I want to return. It's a shame bc I work right around the corner and it's really convenient for me, but I'm 100% appalled and mortified at the way I've been treated by your employees time and time again. I don't have this problem at other Sephora locations in NYC. These employees need SERIOUS training in treating customers with respect and kindness. I imagine I'm not the only customer who has intended to purchase something but left without doing so due to the complete crap treatment and dirty looks the employees like to shell out. I realize the employees don't care about losing business, but they shouldn't be allowed to get away with treating paying customers that way. read more

SEPHORA - Extremely rude, scowling, condescending employee (manager?) - Cosmetics & Beauty Supply Near Me - New York, New York

Very poor customer service specially one of the Register she make face to my wife Idon't know what She's doing there if she doesn't like her job piece a trash read more

I went in to get a 60 minute makeup service today and the way I was treated was horrible. I had a *3:30* appointment and my makeup wasn't started until 4:00 pm. Listen if you come in here for a makeup appointment and you really need it done for a special occasion, bring your makeup bag. My reservation made it clear it was for my birthday. Yeah they still wasted my time. The reason given was that they saw 3:45 on their end. My confirmed appointment text clearly states 3:30 And guess what? My makeup still wasn't started at 3:45! That actually would have been still been ok. At the end of the day, my makeup artist took a *walk in* eyebrow appointment, when I had a confirmed appointment which actually costs more. Not logical. No idea why a business would operate that way. My makeup came out great, but I was the experience was frustrating. I left a time cushion so I would not cut it close for dinner and they really treated me like my time didn't matter. The staff member who manages the reservations in the make up service section actually tried to get me to pay and tip *before the service*. Out of control. Adding insult to injury. This is my fourth makeup service in a Sephora (including one in that very Sephora), no one ever asked me to pay and tip beforehand. If you buy that it's to make it easier for you to leave quickly afterwards, we'll that's on you. When it comes to paying, all of a sudden, my time is important? This was my first time getting full face, and I never plan to again despite liking my makeup. They are not professional, and lack time management and customer service skills. The ETA given was not accurate. Don't tell me it's a ten minute wait when it's a 25 minute wait. Btw I don't need an employee on the side telling me how great the makeup is coming along. It's patronizing. I have my own eyes. If they do it to you, 1) have your makeup bag and use their nice mirrors and lighting to do your own makeup 2) don't pay beforehand. It makes no sense. 3) If you were going to do any extras like eyelashes, don't. Just do mascara and keep it moving. Don't give them more money when they don't value your time. If it wasn't a special occasion, I would have just done focus feature eyes or nothing at all. They got lucky today. Maybe they saw it was my birthday and figured that I'd have a higher tolerance for nonsense. I just wonder because the whole thing didn't make sense. Nothing was offered for the inconvenience. Not even an extra freebie bday gift which is funny because I've been given an extra one of those when I was not greatly inconvenienced. Ironic. Hope I saved someone frustration and unnecessary stress on their birthday. read more

I love Sephora especially the one in Soho! Everyone seems genuinely nice!! They offer help but not overbearing and there is ALWAYS someone around to assist should the need arise. The product are great, & plenty to test. Just wish they had more selection in the perfume section. A special shoutout to Nora, who went above & beyond, assisted in every way possible! She truly made my day! read more

What an amazing location! Decided to stop in to grab a Sephora brand eyebrow pencil during the sale. Of course I left with more goodies and a big smile because I had such a great time with Ayana who was helping me :) I had picked up the brow pencil in a color I expected would work and started looking at the Ilia skin tint because I had tried a sample and loved it. I was a little nervous the sample wasn't the right color so I asked to be color matched. Ayana tried two different shades and matched me with a shade lighter than the sample I had before! So happy I asked!! Then we were talking and she took a look at the brow pencil I picked up. Just from looking she could tell it was not the right color -- such a pro. She did my brows with that shade and when we were talking about how my brows are sparse at the ends, she recommended the grande lash serum -- I had to buy it after seeing her own before and after photos! She helped me pick out a few more things (balm, eyeliner, lip mask & balm set). She even gave me some samples of things I was thinking of trying. After that, she and Holshalah helped me check out. I didn't end up getting the credit card because I think it would only inspire me to buy MORE! But I was tempted. Would love to come back to get my makeup done with Ayana!! Also -- I will say I've been to Sephora locations where I felt pressured to buy things or made fun of for not knowing much about makeup. That was NOT the case here!! Both Ayana and Holshalah were so friendly and nice, I had a great time! Will be back :) read more

This (really late) review is for Robyn, who's an absolute sweetheart! I wasn't looking for anything in particular myself when I came here last Wednesday. Was accompanying my best friend to PacSun, when she thought she'd try her luck and see if they had any of the Sunday Riley Tidal Brightening Enzyme Water Cream. It was completely sold out online and turns out they didn't have any in stock in store either. Robyn recommended several water based cream alternatives and was so enthusiastic and knowledgable about which products would work best to address our skin concerns and skin types. She let us try different products and made sure to sanitize each and every product. My friend ended up getting the Murad Nutrient-Charged Water Gel ($60), while my sister and I also ended up buying the Murad Nutrient-Charged Gel ($60) along with the Supergoop! Daily Dose Vitamin C + SPF 40 Sunscreen Serum PA+++ ($46). I was going to complete a Sephora survey just for Robyn, but really didn't feel like downloading the Sephora app just to delete it after. Really really love the service! Will definitely be back! read more

Will never shop at this Sephora Soho location again. As a black woman who is a Sephora addict I was very shocked when in two occasions I was racially profiled. On both occasions I did the usual shopping in Soho so I had my shopping bags. As I walked into the store usual friendly do you need any help? I said no because I know what I want when I come to Sephora. First occasion white female plain clothes not the usual all black Sephora outfit kept following me around from aisle to aisle. I didn't think anything of it at first but I kept noticing that I was the only she was focused on and then several workers with earphones kept coming over to me asking if I need help in every aisle. Sometimes it would 3 employees back to back. I kept saying no. Then I see the woman and one of the workers talking and looking at me. Anyway even when I went to pay and leave the store the same lady kept on following me. Fast forward today went at the shopping at Ralph Lauren on Prince street. I had my bags with me. Same thing went into Sephora for the 20 % off promotion. Employee asked do you need help I said no. I walk over to the fragrance aisle. A black employee in his all black Sephora attire with cornrows with his earphone proceeded to follow me. Then stands diagonally to me watching me. I as I picked up a bottle of perfume he kept shifting to see what I was doing. As I moved to another perfume aisle he followed me. I was so disgusted I walked out. I am not sure if this has been anyone's else's experience that's black but this mine. I am sure there are probably more people who have dealt with this. Spend your money at a different location!! read more

I scheduled a Perk facial treatment on a recent visit to NYC. I had read different reviews about the Perk and wanted to try it because 1. everyone seemed to report having really great skin afterwards 2. They don't do extractions. 3. It would be free with the purchase of $75 in products. 4. I am trying to up my VIB game at Sephora. I arrived a few minutes early as recommended and they directed me to Lois over at the skin treatment area. Yes, it's in the middle of the store, but wasn't terribly busy in that section when I was there (11:30 a.m. on a Friday). The Perk treatment is geared to hydrate and exfoliate "with pore-purifying technology and a regimen of nourishing products." I liked the sound of this. Lois asked some questions about my skin (combination, but lately has been SO dry) and then went out to get products that would work best for me. The treatment was relaxing - basically using a hose to deep clean my pores. And then adding more moisture back in. My face - I kid you not - suddenly was so moisturized and healthy, when it was literally just dry dry dry just moments before. Oh yes, and she did show me all the gunk that had been suctioned out of my face - dry skin cells, products, etc. Gross! Then Lois talked me through the products that she would recommend - cleanser, toner, different serums, eye cream, night cream, day moisturizer, an oil and facial sunscreen. It was a whole new world for me - I bought about $100 worth of stuff and made notes of other items I would come back to. Three weeks later and my skin is still rejuvenated and the products she recommended for me were legit 5 star products. I checked all the reviews to see what other people thought (because it was working well for me). I appreciated that they were recommending really great products instead of just trying offload bad products that maybe don't sell so well. The whole experience was a reminder that I need to continue to take better care of my skin and that you really can see a difference when you use the right products. Perk treatments are recommended every 6 to 8 weeks, but I would definitely go back to Lois and Sephora on Broadway for another treatment. They know what they are doing! read more

I bought a gift certificate for a friend's birthday. She ended up losing it. I kept the receipt so I went to Sephora to see if they could do anything. They said call corporate. I called corporate and they said there is nothing they can do about it. I do not believe that. I believe they are so big they don't have to worry about good customer service. They ultimately don't care about their customers. What a disappointment. I think I will buy elsewhere from now on. read more

Came here because my wife made me sign up for their membership so I can get something free on my birthday for my wife. So sign up if you want free stuff. Think we chose some elephant thing that was free for people's birthday. No idea what it was but it's all good. Staff was very friendly. Was pretty chill about everything. Asked me for my email address, gave it to her, and got the gift. Very simple. I think this place was just recently renovated. I don't remember that it had two double glass doors for the entrance. This place also seemed a lot brighter than before. I think in the middle you can sign up and do some make up. Not sure the details but I think my wife said you can get a free make up session if you are some type of member. Well I was pretty bored here while my wife was walking around so I just took some pictures of this joint and stood in the front to write this yelp review to kill some time while waiting for my wife. read more

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Love this location! Super convenient. The store is right on Broadway in SoHo, it's a pretty big space for soho (there are definitely bigger ones in the city, but this one is not small by any means!) they have a great selection and even better staff! If someone notices me staring at products for more than a minute or two I'm immediately offered help. I was just in yesterday and the lady who helped me pick out an eye cream was an absolute doll! We picked out one for night and she was so kind and gave me a sample of a day one that way I could try before investing in such an expensive cream! I then went to check out and first made a return of a product I wasn't a fan of, and it turns out the cashier wasn't either :) we had a good laugh about it and she gave me some recommendations to try instead! She also gave me some tips about the products I was purchasing. The return process was very easy, no questions asked. It was a purchase I made online and returning it to the store was a breeze and saved me the trip to the post office and a return label! I really love this location and you really can't beat the friendly staff. This is just one interaction but each time I've gone in, they really have gone above and beyond with helping me pick out products and giving great advice. read more

I got my makeup done here for a wedding. The place is huge and they have a large selection of everything. The make up artist was very professional and did a great job with my makeup. The only downside is there is no parking and you will need to take public transportation. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

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Brandon, at the Naperville, IL store was friendly and helpful. He is awesome. He spent over a half hour showing me different foundations. He gave me samples and did make me obligated to buy the make up right then and there. I will be returning and asking for him each time. read more

Awful! I've order 6 lip oil and only got five and a shitty lip liner I've never ordered , texted costumer service according to the agent and the supervisor who assisted me they can't refund or ship again the item because I use a forwarding company which is insane and pretty convenient for whoever packs and order and decides what items to send ...I've never had an issue with the company I use , I've been doing business with them for 6 years now , I've been ordering from Sephora for almost 2 yrs if not . While this year only I've spent more than $2,5k ( you can imagine how many little $150 order packages I've received so far and never had a issue until now ) and I can't get my item or my $35 back . PRETTY WILD . Never ordering again. For all international buyers be advise , your entire order can be missing and they take no responsibility even when it's their fault like in this case . STAY AWAY IF YOU'RE INTL BUYER . read more

This Soho location is lovely, well stocked and well staffed. It tends to get crowded, so go early or late and avoid the lunch time rush. Their Make Up Forever studio is segragated from the other brands with seating and employees specific to MUF. A customized make-up appointment at MUF will run you $125 in products, while a customized make-up application within the Sephora section costs $50 in products and those products can be MUF. Their skin-care selection is ample and the staff are eager to provide you with free samples without the pressure to purchase. Naturally, I do purchase every time I go, but I look and feel so great afterwards! read more

I have to say, Saphora has changed dramatically over the years. Back in the days, you would come into Saphora greeted by lots of beautiful faces and happy employees. The employees were attentive, and mature. The makeup and perfume samples were plentiful and majority of the locations around the city were very clean and organized. Now you go to some Saphora locations and there are hardly any samples available to test, especially perfume samples, due to theft. I don't get a chance to go to the midtown Manhattan or any of the downtown Manhattan Saphora locations too often because it's out of the way for me, but I have to say that some of the Saphora locations like, Queens Center Mall, and Sky View mall in Queens, are totally disgusting. The customer service is not terrible, but needs improvement. I feel like all the Saphora locations in all five boroughs need to revamp with staff and create a new and improved Saphora. I understand that theft is high, and it's hard to keep samples for customers to try, but something has to be done. read more

This Sephora is a mess, and because it's in SoHo, we expect that. They are often out of stock of popular items, but I'm here to talk about something else. The employees are. The bomb. DOT. com. I want to give a shout out to Talia, the employee with pretty and unique eye makeup, for being so patient and kind with helping me color match my new Nars foundation and concealer, and really selling me the Make Up Forever powder I know she believes in. They were out of those little small makeup sponges for samples, but she made it work with tip applicators and tissues. Please please give her a raise read more

My favorite location in NYC. It never disappoints.... I literally walk past the one next to my house to come to this one. There's always employees there that are genuinely willing to help with your purchase. I know it can be overwhelming at times but they always seem down for the task. I wish I can say the same for other locations especially the one located in downtown Brooklyn. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

Oh man this Sephora location is absolutely a disappointment. Not the place for great customer service that night it absolutely was not the theme. Me and a friend went in just to look around I was specifically looking for a perfume. She's a total makeup buff and would live in Sephora if allowed - me not so much I'm good with mascara and burts bees chapstick (just so you get a feel of the "type" of people we are). I never once was asked if I could be helped although it's always apparent to employees in Sephora's everywhere that I'm lost! I made VIB on this trip and the girl at the registered was solely interested in making me apply/sign up for their cc and once it was clear that I would not lost all and any interest in this paying customer - so much so that had I not already given her my card and really wanted the perfume (that took me about 10 minutes to find on my own DONT JUDGE ME!) I would've just simply left (as I never mention anything when receiving poor service I simply choose not to spend my money their). My friend whom immediately left my side once we got inside was actually waiting outside for me when I was done - THIS HAS NEVER HAPPENED! She was so disappointed and annoyed at not having been assisted by 3 THREE different sales associates that she just left. All in all this location reminded me why I shop and prefer to shop online rather than in a physical store on the other hand I will say that this is the first time I've had such lack of service at a Sephora and it will not stop me from going to their stores - I just won't go to this one again. read more

SEPHORA - Perfume I was looking for - Cosmetics & Beauty Supply Near Me - New York, New York

I usually have a positive experience in this location. However, I had an uncomfortable experience here yesterday. First, some queen gave my basket some side-eye and made a snide, little comment to another employee about how much I was buying ... I mean, that's none of their concern. Later, I asked a different queen for assistance and he gave me the nastiest look. He made no attempt to hide the fact that he didn't really want to help me. I asked him to check for a full-size of a product. He opened the drawer, didn't even bother to really look and said that they don't have it. I pointed to the full-size in the drawer and said that is what I want. Then he proceeded to spend the next 5 minutes trying to gaslight me into believing that it was actually the travel-size (it was not, lol). So awkward. Anyhoo, some employees here need to check their attitude problems. read more

I had a good experience in this location. I was here on NYE! I think this location is quite well stocked and the shop was neat. I was lucky that it wasn't so crowded during the time I went. I know this store can get quite crowded. One of their makeup gurus had helped me. I forgot her name but she is a pretty asian woman. I was looking at a foundation that was supposed to be for full coverage and she recommended me another foundation that is much more better for my skin type. I don't have much skin issues and I didn't want to have a heavy coverage so she lead me to other options. I liked her suggestions very much. She even sat me down for a bit to try on a concealer along with a foundation even if we are cutting close to an appointment for that chair. She handled that very well though! I will come back! read more

& Here is where the Sephora lip stain "always red" was introduced to me. Super fantastic store. Long time fan. Great location and expert staff* Rouge and proud read more

SEPHORA - & here is where the senhora "always red" was introduced to me. Super fantastic - Cosmetics & Beauty Supply Near Me - New York, New York

- favorite Sephora by far - great selection with M.A.C. just a couple blocks away - love that you can return anything at anytime used/unused sans packaging and receipt for store credit (as long as they still carry it in the store) - call in beforehand if you're worried about the product not being in, they'll hold it at the store counter for you - if you're looking for help from one of the staff members its always better to ask someone with the kind of makeup on that you can see yourself wearing read more

This is one of the better Sephora's. Very big and with a ton of inventory. There is a large teaching area and a lot of staff to assist you. The return policy is generous (as with all Sephora's) and the staff doesn't make you feel like you are committing a crime bringing something back - some Sephora staff acts like it is a personal insult when you return. read more

I went in to get my brows done and was matched with Rance . Let me say .. Rance delivers !!!!!!! My brows look so amazing . I let my brows grow out after someone prior really did not wax them to suit my face so it was really important that I had someone do them right this time after waiting for them to grow back , long story short ... Rance has my brows looking the BEST they ever have and I even grabbed a quick serum after to help with growth . Literally an all around win !!! (I would love to keep him to myself for my brows but he was tooo good to keep a secret !) book him but leave some space for me too !!! Lol read more

I am picking myself up from a deep depression, I decided to work on myself and was excited to try Sephora with the consultations, expertise and products. I went in for a foundation consultation to start with the basics. The lady was sweet and energetic. I told her I need to focus on a smooth finish (I have horrible oily large pore skin). She concentrated on contouring - which might have been ok if she had achieved the basic finish. The foundation looked like a weird color. I asked her, she said it was the lights. I kept emphasizing that nothing else mattered if I don't have a nice complexion. I was hopeful and purchased over $200 of foundation, moisturizer, concealer and primer. I still worried about the color of the foundation. I went into a Kohl's Sephora and had a guy help me. I asked about the color and he was horrified at how bad the color match was on my skin. He found a better match - same brand. I also bought a different primer since I didn't think the initial one was helping at all. He told me I can't return the foundation to a Kohl's Sephora. I asked him how much time I had and he said with a receipt I would be fine. I was leaving to go to China for 2.5 weeks. I have a full career and kids. Time is precious. When I got home I got sick - just a cold, but I between jet lag and the cold, it was all I could do to get the necessary stuff done. I finally gathered the energy to take it back to the same store I bought it. They told me it was past the 60 days. I'm ticked, because 1. I asked so I thought I had time. 2. why is it called Sephora if I can't return it there. 3. Why can't they make an exception - I have proof I bought the other color, so it backs my story that I tried to return it. I do not have any good products after a $30 consultation and over $200 worth of make-up except the moisturizer. Follow up - the new primer and foundation doesn't look great either. I'm so disappointed. It's difficult to pick yourself up after a depression and to have to fight battles like this when you were told one thing makes me never want to go there again and I was so excited to keep working on my makeup application to feel better about myself. So disappointed. read more

This store gets a lot of traffic, so the colour section is pretty run down. I come here strictly for emergency skincare such as my moisturizer when I get hideous dry skin! I prefer the one at the Flatiron location - it's just a lot cleaner! read more

Stopped in today looking for a very specific Murad eye cream. (Little did I know, it's a very popular eye cream, and was part of a big sale for the past week- and sold out). I was directed to a man working in that area to help me. I showed him the product I was looking for on the Sephora website from my phone. Instead of telling me that they were sold out, he handed me a different Murad product and claimed that was it - when he clearly knew it wasn't. Luckily I realized it was wrong before heading to check out. I asked another (kind and helpful) sales associate and before I could even finish asking she knew what I was talking about and that it was sold out (and looked annoyed when I showed her what the guy had handed me). Don't manipulate your customers or you get angry yelps yo. read more

This Sephora unfortunately has been a complete nightmare. The staff here are extremely racist and prejudice! NOT POC FRIENDLY! The first incident I came inside the Sephora to wait for a friend. I took it upon myself to check out the makeup and to kill some time I decided to paint my nails by the nail studio. While I was painting my nails one of the white associates approached me and told me that I couldn't paint my nails where I was at and I needed to relocate to a different area. I moved to the area that they told me to move too and proceeded to paint my nails again. The associate approached the area once again and said that I couldn't paint my nails with the nail polish I was using. I thought I misheard what they said and kept painting my nails like they left right after they said that. The third time the white associate approached me they SNACTHED the nail polish away from me and said that I can't use that nail polish. Then associate said to me that the nail polish was too expensive and out of my price range and told me that I should use the other nail polishes because it cheap. Before I can even address the white associate's racist and prejudice behavior they walked away. I approached the manager and told them of what just happened and the associate saw and they approached us and try to act that the situation never happened and lied saying that they was only looking for nail polish for me in the back which wasn't true. I never implied that I needed help with anything because I never asked for any help with anything to begin with. The manager did absolutely nothing about the situation and proceeded to help a client with a question. The second incident I came into the store with a friend and decided to look at some makeup. The store was extremely crowded and staff were overly occupied. I tried numerous of attempts to get a staff member to assist my friend but they all refused. I took it upon myself to grab a sample cup and pour myself some product. When I was finished getting a sample the staff member named Lea or Leah approached me aggressively and scolded me for giving myself a sample and SNACTHED the sample away from me. But they were non people of color doing the exact same thing and lea didn't say anything to them and walked away. I walked towards them and asked to speak with a manager and when I told the manager (Andrea) of what happened Andrea completely justified lea's behavior and said clients aren't allowed to pour themselves products. My frustration wasn't that lea was following company procedures my frustration was the way lea approached, spoke and man handled me, while other customers were doing the exact same thing and they wasn't treated the same way. While Andrea justified that behavior and did absolutely nothing to address what happened and told me not to do it again. Overall I don't recommend this Sephora to anyone of color. If you aren't white or look affluent, they will discriminate against you and mistreat you. Do yourself a favor and don't waste your time, energy and money in this location. Sephora needs to train their employees and management how to communicate and treat all clients with respect and dignity that every customer deserves regardless of their race, sexual orientation and economic backgrounds. The following picture has the second employee (Lea) who snatched the product out of my hand (they're the one in the circle) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

Closing time = chatting time. I get it. You're tired. You want to go home. You want to catch up on your life with your co workers. When I see two people who are working at Sephora chatting it up and not helping me out, it's kind of a turn off. When the lady finally asks me if I need any help and I say yes, she points me to a self service table, when I really had questions about color. Um, okay. Not. When I see other people being serviced in the real Sephora way, I get turned off. Like I said, closing time, totally get it. I didn't want a makeover, I just wanted to know about the new product. meh. I'm blaming this weird day on retrograde read more

I came in here looking for a gift for a guy. I knew i wanted to get the guy some cologne but I know getting scents for people can be a bit tricky. Luckily a guy worker came up to me and asked me how I was doing. I told him I was fine, just looking for a gift for a guy and expressed my concerns about cologne giving and he quickly suggested an item they had. (I think this item was only available for the holidays). The item was a set of sample colognes and there was also a coupon to redeem a bottle of cologne, which ever one the person liked. This gift was so awesome that I ended up buying two sets for myself........What? Both sets were different, I didn't know which one to get, so I ended up buying both for myself. 23 perfume samples and in the end, I get 2 bottles. Merry Christmas to me!!! I forgot to also mention that I bought myself two other sets(lip glosses) for Christmas as gifts to myself earlier in the month...oops.. read more

SEPHORA - Fragrance samples (for her) - Cosmetics & Beauty Supply Near Me - New York, New York

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I love Sephora. Who doesn't? You'd have to be crazy!! They have god returns policy, let you sample, great products. Music, excitement, you feel glamourous just walking in. And I did my nails too! Jason was awesome. He told me I'm beautiful so I love him. But really I wasn't planning to buy anything. I'm well-stocked at home but he showed me a PTR product I had never seen and had to get! Counter service was awesome. This was a very very busy Sephora. The whole SoHo area is busy so there will be a lot of traffic! read more

You wont ever find me complaining about a sephora. I just let them take my money & I'm not even mad about it. I love good quality make up & skin care. Sephora offers a large selection of high quality products. This particular location is conveniently located, big, and has friendly staff! read more

Great store and layout! The size of the store must help a lot with the congestion of this area, but on a noon on Easter Sunday, there was very little traffic thank god (literally?) as I hate crowds. I knew exactly what I needed and headed right to the respective sections, which were all very clearly laid out. The eyeshadow I needed wasn't on display but a store associate nearby immediately asked me if I needed anything and grabbed me the last one! I then headed over to the drunk elephant section and grabbed all my skincare needs! Some stores have confusing layouts of their sections/brands, but I had no trouble locating anything I needed here! It took about two min to find what I needed and the checkout process was just as fast! The lovely gentleman also gave me tons of samples to try out which I truly appreciate! Will be back soon! read more

I understand this is a prime location with a ton of tourists but if that's the case, get more people on the floor. Everyone around me, myself included, was looking for someone to assist us. Took us forever to find anyone available. It was very frustrating... Whoever helped me was no helped at all. I asked if someone could assist with my color match and she basically took the little gadget, didn't clean it (which employees always do in the past whenever I've asked for it because god knows where it's been), placed it on three different places and said this is your color, here are your options. Pretty off putting. read more