Amazing food! The quality of the produce in the Frailty Salad is awesome. Fresh fresh fresh!! The Psyco is my husbands favorite, and my daughter loves the leather face burger. The FRIES oh my god they are so amazing!! The service has been quick, and easy. They follow all safety practices for COVID. Get a pick up order ASAP if you haven't tried this place. Do NOT use a third party to pick up your food. They rip off local restaurant owner with huge fees. read more

Heads up all you gluten free folks, here's a yummy burger for you. Lettuce instead of a bun, yep that's right something good for you you instead of a crumbly gluten free bun. And the burger...yum! Big, juicy and tasty. Not over cooked in the least. That was my husband's burger. Mine was a regular bun and tasty it was. Again burger done right. I seriously dislike overcooked meat and my burger was cooked close to right. Might have been a tad bit over cooked for my taste as I like my meat rare, but in the world of burgers it was good. AND I loved the grilled onions...a tasty addition for sure. read more

I love Serial Griller. My first year here in Tucson, back in 2013, I ate at their food truck during the roller derby matches. Since then I've eaten at the Speedway location and the River Road location, and have enjoyed both locations. This one on Cortaro--not so great. Maybe Marana has a way of ruining everything. This location is about 5 minutes closer to my house than the River Road location and I thought I'd give it a try. They have online ordering and I submitted my order at 4:48 PM. I did not have any options for 5:00 PM pick up so I submitted for 5:30 PM. At the River location, they usually have my food ready by the time I get there. I arrived at 5:05 and thought that it would be ready since I'm used to speedy service. I also considered getting some beer to go but they only have 10 taps and none of them were that exciting, which is disappointing considering the awesome selections at River and Speedway. After waiting in line for 10 minutes to tell her I was there for a pick up, she went back to check and it wasn't. She said it would be 7 minutes. So I waited. In the time that I waited several other people came in to order their food and she took phone orders telling them it would be ready in about 10 minutes. People that came in and ordered their food after me got their food before me. As I'm watching all the other orders go out I notice that there's a man in the back, just standing around talking and not wearing a mask in the food prep area. Additionally one of the cooks has his mask around his chin, not covering his face. My food was not ready 7 minutes later and it was not ready at 5:30. When they finally do bring my food out, the fries are cold from sitting on the counter for a while and they're soggy from being tied up in a plastic bag. I know the risk of getting covid is supposed to be low from food but it would have been great if the people in the back had on masks. When I asked the girl who brought out my food if the men who aren't wearing mask prepared my food, she lied and said no, even though I saw the man with the mask on his chin out my sandwich on the order table. I think from now on I'll just drive a little further for better quality, better service, and safer food practices. read more

A little pricey for the portion sizes but I had the candyman salad, a spicy Caesar with jalapeño Caesar dressing & spicy croutons. It was delicious, my son had a mini pizza which was tasty & my mom got a calzone! read more

Love the meat calzone and French fries! A must when you go there!!!! You will not be disappointed. Their beer selection is also good. We bring in our growler and get it filled to bring home when we do take out. read more

The to go order was a wrong again. We are missing items or they make a chicken item beef or pork almost every time. The food is good/decent when or if they can figure out how to make the correct food. Unfortunately the number of times it is correct is the anomaly not the norm. We probably are at 9 out of 10 orders being wrong. Enough is enough. read more

We recently visited this location of Serial Grillers and had a pretty decent experience. The theme of the menu (and I guess by extension, the restaurant) is serial killers, so all of their item names have something to do with that. This location is doing a pretty good job keeping up with the COVID-19 precautions, with all employees wearing maska and gloves, having disposable paper menus, and socially distanced order lines and tables. The food itself is pretty decent, wouldn't say that it is amazing though. They offer standard fare like burgers, pizzas, and sandwiches. We recently ordered a couple of their burgers, wings, and tater tots to share. The food is well-cooked and fits the description they give on the menu, so they are pretty good about consistency. The best part about this place is their tap beer selection, they have a wide variety, keep their lines clean, and have a great rotating selection. So, this is probably a great place to bring the family for a meal or for craft beer lovers to congregate. read more

See all

decided to take the family out for a quick bite. Wife has been very excited to try this place. BIG mistake. First, Cashier chick was annoyed we even walked in the door. Ordered for the family and sat down. Place was not even close to being busy. Apparently she didn't care to put all the order in the system. Omitted a pizza, requested no jalapeños on a sandwich came with tons, and they forgot to bring the fries out. What the heck is a matter with this place. Obviously poorly managed and no pride in customer service. First stop equals last. Good look serial grillers. This place is definitely a "massacre". read more

I really like the original Speedway location, but quality often suffers when you expand too quickly and that seems to be the case here at the Marana site. We've been twice, it was even worse the 2nd time. I honestly cannot recall ever encountering such a surly, unpleasant cashier ANYWHERE, much less at a restaurant. Blonde, with a scowl. Rolling her eyes and talking to someone on the phone through her ear pods. The burgers were burnt and cold, but I wouldn't write a bad review for that. It happens. She's responsible for me even bothering with this review. Big yikes. read more

The food here is amazing. Unfortunately the customer service is lacking at times. I have called to make an order and been placed on hold for well over 5 minutes in numerous occasions. Once I called and no one answered so I went in and was told that they stopped answering the phone because it got too busy. Maybe they are understaffed due to covid but this has been my experience even prior. It also only seems to be this way at this location as I have never had any problems at the other ones. read more

This is an "express" location which means the menu is slightly smaller than larger locations, but they've got all the favorites. They currently have outdoor seating and limited seating inside, as well as takeout. The food is always quality, cooked well, and affordable. Make sure they stick around and patronize this local business! read more

I don't ever write reviews but this restaurant by far far is the most disappointed I have ever been waited 40 min for a burger . They served people that came in way after us and when I asked did they place a online order they told us no. I have never been more discriminated against in my life because of the color of my skin they served us LAST!!!! and when we got our food they still forgot most of it so we waited longer I do not recommend this restaurant to anyone of a different race read more

One of the best burgers I've ever eaten. They allowed me to custom make my Jack of All Trades burger with thin whole grain bread. Awesome!! read more

Serial Grillers - a sandwich and french fries - Cheesesteaks Near Me - Tucson, Arizona

Terrible restaurant. Closed on a Saturday night at 8:30pm. Not only are they closed but the waitress hurried over and locked the door as she saw us walking up. Very bad impression of this franchise. Saw another vehicle pull in, walk up, and were disappointed as well. read more

Had a great experience the first time I went here. Tonight, I waited for 45 minutes for my food when it was literally sitting in the back getting cold. Thankfully I went up and asked about it when I did. In the meantime, one of the managers or shift leads was yelling at another coworker which I thought was inappropriate and demoralizing for the worker. When I got home I found that my mom's order was completely wrong. I'm pretty disappointed since my prior experience was so positive. read more

Cool menu names basic food. I tried the place twice just in case I had gotten a cook on an off day; however food was just as basic. They have a wide variety of options & for kids / teens it works. For me, I rather go to a place that makes better food even if it doesn't have the cool names to go alongside it. read more

Ordered the Hannibal. Very dry and stingy with the meat. Last inch and a half had a thin slice of meat. I was able to make a 6 inch sandwich and cut of 3 inches of bread with the amount of meat they used. Won't be ordering that anymore. Maybe I'll try a burger next time. read more

The pizza is so good. The sauce and crust has so much flavor. Im never disappointed. They are also very clean. As I waited for my food I saw worker wiping down everything and outside door handles. read more

So depressing! Went on Sunday afternoon on 3/8 and not one waitress smiled. Not sure if depressing is what they are going for but all of the waitresses looked so miserable to be working there! So disappointed. Was really excited to try it out. Won't last long like this. No music or sound at all just people not looking like they were having a good time. read more

First time here. Came because it's new in my neighborhood. Food took a while to come out, only one family ahead of us. All 3 burgers came out cold:( fries were crunchy but were also cold. I know they just opened so we'll come back and hope for hot food. read more

What a disappointment. We had the family here to purchase $50 plus but it was totally average to below average. Cheesesteaks were small, salad was minus toppings . Not impressed. read more

This spot is amazing! Faviana was super helpful and cool. Food was amazinggggggg can't wait to be back. Definitely one of my fav restaurants now! read more

The food was really good. We got the leather face burger and an order of the onion rings. The only problem was my burger had mustard on it and I ordered no mustard. When I brought my burger to someone they took it to the back. Came out a few minutes later with the same burger. They tried wiping the mustard off and covering it with a new hot slice of cheese. Very disappointing for my first ever experience. read more

In comparison to other locations in Tucson, this location does not live up to the typical serial grillers standard. I called and placed an order over the phone and was told it'd be ready in 15-20 minutes. I arrived 30 minutes from the phone call and my order was not ready for an addition 30 minutes upon my arrival. In total I waited an hour plus for an order of wings and pizza. Other orders continued to come out, and I was reassured that they were just waiting on my wings which would take only 3 minutes but clearly that wasn't the truth. This location is suffering in terms of management. The food is good but not worth waiting an hour plus for. In addition no acknowledgement of my wait time was given, and there were 3 other people waiting just as long as I was more or less. read more

Great sandwiches!! We tried this place on a whim and were seriously surprised. Really good food, great atmosphere, friendly and helpful staff. I recommend! read more

Everything about this place is amazing! The breadstick bites, wings, pizza, calzone, and the Philly sandwiches are so delicious!!!

I got a calzone that sounded amazing on the menu. The monster... well I would say the name fit what I got it was burnt and had been cooked to the point it had opened a wound in the middle of it. Not appealing. My wife got a salad paid for extra toppings and didn't receive what we paid for. "We will not be going back huge disappointment compared to the river location we frequent" My wife's words. read more

Serial Grillers - Cheesesteaks Near Me - Tucson, Arizona

been here a couple of times, the theme is great, everything is clean and fun. they've got many things to choose from, even my picky brother was able to find something he enjoyed. the food was great, but the service was a little spotty. i understand things get busy and stressful but i was interrupted when i spoke, and i got a snarky remark when i tried to pay half in cash half with card. other than that i will be back! read more

I have always been a fan of Serial Grillers... until today. I picked up my husband from work to take him to lunch (like some people he gets an hour break) and the restaurant was not very busy when we first arrived. The person at the counter was nice and took our order quickly, we both got a sandwich. After about ten minutes a line started to form and the restaurant started to fill up, I noticed there was only one person at the counter taking orders and delivering food to the tables. I could see the people in the kitchen were moving slower than molasses and didn't seem to care about the people waiting for their food. After another fifteen minutes had passed, we let the person at the counter know that we had been waiting for 25 minutes and still hadn't gotten our food. Normally I like to give people the benefit of the doubt but the attitude was just off the charts. Then another customer (a man with his wife and young child) asked us if we had been waiting long, we told him yeah unfortunately it's taking a little longer today. Our food finally arrived... they gave my husband the wrong sandwich. We took it back, said this isn't what we ordered, and waited for another ten minutes. When his food came, the bacon was undercooked, the bread was completely soggy and they drenched the whole thing in mayonnaise. We just threw the food in a box and left- and as we were leaving I saw the man that had talked to us before, still had not gotten their food. Truly such a disappointing experience. I had higher hopes for a Tucson staple. read more

I understand Covid has slowed down food service. So my wife ordered a sandwich with out cheese and I ordered a hamburger and fries. A table of 4 came in 5 minutes after us. The wait for food was long but with Covid we understood. So the food for the table of 4 comes out. We wait another 5 minutes and the waitress brings our food she was very sorry it took so long. She walks away and my wife looks and her sandwich is covered in cheese. My hamburger is some what warm and the fries are also just slightly warm. My wife took her sandwich back for a refund. The young waitress was very nice and polite but we will never eat there again! Waiting to see if I got do blue charges on the card. read more

Terrible!! Don't go to this location. Food is good but service is awful. I have been here twice. The first time I ordered over the phone and they had not even started on my order by the time I go there. Then I waiting another half hour. Gave them a second chance. Tried to order over the phone. No one would answer. Ordered online, my order wasn't ready when I I got there 30 minutes later. And it wasn't even busy. They suck. read more

Fries were good... burgers bland and horrible. Buns were stale and the burger had no flavor at all. In N out and Five guys are much better options. read more

Highly recommended the mini pizzas for some reason they taste better mini than when you get a large one. Bone collector and the monster are our favorites. read more

Just OK, not very much food and it wasn't anything special. Not sure why they don't have the larger salad. I probably won't be going back to this location anytime soon. read more

Love this place. Great local spin on cheese steaks and pizzas. Also always have a great selection of rotating local taps. Highly recommend for anyone in the mood for some local Tucson fare. read more

Food was delicious. The server Faviana really went out of their way to make sure are experience was 100%. 10/10 recommend going.

The food is always great. They did mess our order up once but they made it right which we appreciated. Staff is always very friendly!

Worst customer service ever. Waited in line at 7:50, got to the register at 8:02 and the girl says, "Sorry we close at 8:00". I talk to the manager and he does nothing to rectify it. read more

I tried to like this place. I came back two times and both times came away with the same impression. The first time I had a burger. Overcooked as they do not cook to order. It was pretty dry. I was somewhat surprised they offer no combo where fries are included so you have to order them separately. Ok but at almost $6? The second time around the person I was with had a burger and I had grilled cheese. The burger was again pretty well done so had it not been for the toppings would have been really dry. The grilled cheese was two sourdough slices of bread and maybe two slices of cheese. It was so slathered in butter it was dripping grease. It also had picked up a taste of onion from the grille. I hate the taste of onion so, between that and the greasiness, threw most of it away. Once again, fries were ordered separately and they were also dripping in grease. They have a battered coating which holds even more grease. There was no taste to them but old grease. Even with only having water, this lunch was extremely expensive for such substandard food. The service was just ok, one counter person who was taking orders, bringing orders to tables and cleaning tables. The kitchen staff seemed to be pre-occupied by an online order they screwed up so the food took a little longer than probably is usual. As soon as we walked in nobody acknowledged us standing at the counter at first. Once acknowledged, the counter person told us it would be a few minutes. Not sure why as there were only two occupied tables in the whole place and they all had food already. So overall, not impressed at all. read more

Been to the Cortaro location a number of times over the last couple of months. Tonight was the first time I did not feel safe. They are allowing unmasked customers to order at the register, soda fountain and wander the dining room. I love the Hannibal and beer selection...kind of a bummer. read more