Service Dept is ridiculous! The communication is horrible! Will NEVER bring my car here again nor would I purchase from these clowns. My faith in Windward Ford has been restored by the Parts Director Cody. Great service & communication! He went above and beyond!!! read more

We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits--now totaling six trips to the dealership over approximately 10 weeks--to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues. read more

One star is too high a rating. Dealership was super easy when buying a truck from them. But their service center is a horrible nightmare of bad customer service. Straightforward service almost always takes overnight. They refuse to give you a time line on how long a a service will take. Won't return calls inquiring as to the status of a service. When you try to call, you are put on hold for 15-20 minutes of excruciatingly bad reggae "elevator music" while being advised over and over that you are "first in line". When it finally rings, IT GOES STRAIGHT TO VOICEMAIL!!! Every. Stinking. Time. Even if you want a Ford, find a different dealer to sell it to you. They couldn't possibly be worse. read more

Bought a car there several years ago. Was initially serviced by them when under extended warranty. Had an urgent water leak issue but they refused to service any car over 10 years old. McKenna was good, this new ownership is to be strictly avoided. read more

Horrible service department. Do not answer phones. Do not call you back. If you leave a vehicle. Avoid at all costs. Very mean employees. read more

How about answering the g damn service phone? That would be a great start. Had to call the sales people to relay a message and they STILL haven't called back. And I BOUGHT the truck there! Maybe this review will get someone that GAS....?? Yesterday #1 in line....after wasting time, straight to VM. No return call. Today, #3....not even gonna bother. After reading all the great 1 star review I gotta wonder...:What kind of owner puts up with this? read more

*update as of 3/2026 - as if it couldn't be worse, not only has Windward ford NOT called me about my part needed for repair (since 2025 mind you), but they called to say they "missed us and haven't seen my f150 in awhile" umm I DO NOT HAVE AN F150, I can't even make this up. I'm not sure what Windward ford needs to do to improve their service but they should really figure it out asap read more

Took the truck in because coolant and oil mixing after everything changed out 1 week and 9k later I was called to pick up my truck after driving from kailua to wahiawa I looked under the hood and found what looked like chocolate milk in the coolant reservoir. After taking the truck back again 1 week late i get a call from the service rep saying mechanic states still have oil residue in the coolant but should be OK just flush it again later.....NEGATIVE I paid 9k for NEW parts and service 1 week of flushing not going work take the part out and clean it or replace it is my money and your fault. Now they want to hold onto my truck longer..... going on 3weeks for a flush 9k later the manager says he's going to check it and if the pay needs to be changed he'll have the mechanic replace the part read more

Windward Ford - Oil and coolant mixing AFTER 1 week and 9k to fix - Car Dealers Near Me - Kailua, Hawaii

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Beware of the sales department; insist on seeing the MSRP pricing before you close. They will add a dealer markup without identifying the add: "Bait and Switch" becomes Bait and Add". Dealer General Manager is unresponsive to concerns. The bright spot is the service department: GREAT FOLKS AND VERY ATTUNED TO THE NEEDS OF THE CUSTOMER!! read more

This is how they treat my vehicle when they service it! Pilau do not go here stay away! And I'm still waiting for someone to call me - mold, dust mites, wet chairs! read more

Windward Ford - Car Dealers Near Me - Kailua, Hawaii

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Windward Ford has probably been the worst dealership I have been to. I bought a 24 Ranger Lariat back in September of last year and the external run window moldings had some cuts and marks. We both agreed that the Dealer would replace the run window moldings at a later date when parts were available. It is the end of March and the parts are apparently available with the Manager stating that he was saving me the last one that came in. This is after getting the run around since the purchase of the vehicle to inquire about the parts availability. I took the vehicle in today to get the parts installed and to address the two recent recalls (side airbags and trailer module reprogram) with an appointment for 9am. The service department closes at 530pm and I get no calls about the status of my vehicle. I had to call the sales department several times at 530pm to see what was going on, and finally they told me that they had an issue with one of the recalls but it should be done within the next ten minutes. They had to give the paperwork to the sales department because of the service department closing. After inspection, the headliner was installed correctly, but the headliner was dirty from installation. I could not inspect the work because nobody was there for me to point them out and all the lights were off outside because of the service department being closed. Really disappointed in the communication and the overall work associated with the recalls. At least clean up the mess that was made from the work, but now I will have to spend more of my time to clean the truck and hopefully the stains will come off of the headliner. Serious communication issues and customer service is abysmal. The Managers are never there and when you talk to someone, they pawn you off to a different department and then back to the same one until you get frustrated enough to hang the phone up. The person that was helping you out the most will mysteriously quit which will lead to starting over again with the issue you want them to fix. They don't care about cleanliness after a service and you are left with a dirtier vehicle after the service. read more

Terrible!!!!! They sold me a car with no working seatbelts in the backseat. It's been 7 months and I still have a seatbelt that isn't usable. They don't return calls and it's impossible to get ahold of anyone. I've taken my car into them 4 times for this issue and it's STILL NOT FIXED!!! They also promised me a door panel because my used vehicle had a door on bad shape. Still have not seen this and they have not returned any calls about this. We've lost out on so much money because of them. We are not able to use my car to uber because of their negligence. I'd never refer anyone to this dealership. They obviously don't care about anyone's safety. Trash. read more

Took my 2019 ranger to Windward Ford in Kailua. Problem my brakes pedal goes all the way to the floor. Soft and spongy and panicking that it stops on time, so far Lucky. They charge me for diagnostic . Check for tsb/ssm and related road test with another ranger, same year. "Felt the same." As you can See in pictures, brake pedals goes all the way to floor. This is very dangerous. And pray no one get killed or hurt due to poor brakes!! By the way my truck has only 1565 miles..... yes it does. read more

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I LOVE AUNTY ANGELA AND HER TEAM! Yesterday I walk away with a beautiful F-150, they made my experience so easy and made me feel welcomed. I got a great truck at a fair price. It was the easiest auto purchase I've ever made. I can't wait to come back for another up grade! Thank you to everyone at Windward Ford! read more

My F-150 has been in their shop for over 3 months. No loaner vehicle for me was given for compensation. No phone, email or text updates on my vehicle repair. Calling the service department is a nightmare, nobody likes to pick up the call. Once my vehicle is fixed I am no longer coming back here for any type of Ford vehicle or service. I am offically done with Ford and ALL Ford dealerships on island. read more

Amazing customer service and friendly.. We really love our ford escape car this is the best customer service thank you again Mr Akira W. read more

If I could give zero stars, I would. I've been buying cars from Windward Ford since 2010, and unfortunately, the experience has gone downhill over the years. Most recently, I brought my brand-new 2024 Raptor R in for a simple oil change. Not only did it take the entire day, but when I got it back, there was oil leaking all over my garage. To make matters worse, the mileage made it clear they had driven my truck all around. When I called, the response I got was basically, "Just bring it back." At this point, I've lost all trust in them. I'll be taking my vehicle to Honolulu Ford for a follow-up instead. I stuck with Windward Ford because it's convenient and close to home, but this is the last straw. I paid over $150,000 for this truck, and with less than 5,000 miles on it, this level of carelessness is unacceptable. Windward Ford has repeatedly made the car-buying and service process frustrating, and I truly believe they need to be held accountable for their poor service. read more

LAST UPDATE: Went back for the third time after my tire pressure sensors were still not resolved. It was astonishing to learn from fellow customers that they're problems also arises after coming here to service their recalls (another woman came in for a sunroof recall and they tried to return it with the sunroof unable to close, boot prints on her leather seats, and a new gap somewhere in her car. She came back 3 times within an hour span because new problems kept popping up). I spoke to the service manager, John Le, and he was able to help me fix my sensors and got me a rental while they worked on it. Wish it didn't have to take a month of coming back and forth from Wahiawa, but extremely grateful John was able to help me out this time around. Again, Jessica and Alaina are amazing assets to Windward Ford! read more

Windward Ford - Car Dealers Near Me - Kailua, Hawaii

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I took my vehicle in for routine maintenance, specifically a safety check. I also needed to replace a sliding door chain that broke. I was given a choice of packages for my vehicle's safety: $700, $1200, and $1600. I (stupidly) paid $700 and had to make an appointment to leave my car for the chain replacement. A week later I dropped the car off at appointment time. I called to see when I could pick up my car, but they said oh, we don't have the part. They would have kept my car for the two additional weeks it took to get the part rather than calling me when they got it. They also did not check to see if that part was covered under warranty, which it was. I brought that to their attention. Ok, so more than a month later, I was downtown and noticed there was NO SAFETY STICKER. They completely bypassed my original request, upsold me on a tune up and assessment , and when I asked what happened to the safety check, Will Soong said, "Oh hey, we can do that for you right now!" So I waited. They literally failed me saying I needed a $1600 brake job that DID NOT come up on the $740 assessment they just did. When I expressed my frustration, Will Soong told me to take a breath. He should have apologized. I went somewhere else and got my safety done. They checked my brakes too. They were fine. I will NEVER return to Windward Ford. I'll never recommend them, and I'll never buy another vehicle from them. read more

Had a great experience with Angela and the service department team at Windward Ford. They were friendly, helpful, and kept me updated throughout the entire process. Everything was smooth and efficient. Really appreciated the great customer service. read more

It's nice to have a friendly shop around these days .. helpful staff and prompt service .. Nice to have these guys around

Awesome parts place to get all your Ford parts needs...friendly and attentive staff, a must try

It was a very easy peasy car purchase, no hassling back and forth just a straightforward purchase. I highly recommend Andrew and Guy, very professional and easy to work with. Buy at Windward ford, you won't be disappointed. read more

Windward Ford is the worst can't get anyone on the phone and when you do get someone on the phone they are not helpful. I have had so many bad experiences with FORD to the point I don't want to ever buy FORD again. read more

The service department here is TERRIBLE! Staff lacks communication skills and does a terrible job of keeping you apprised throughout the process. Warranty work inspected and received no call when parts arrived months later. On another visit, vehicle promised to be done in 1 day and was kept for days 10 days both for the inspections and "repairs". Service department LIED and said an oil change, filter and tire rotation was completed when indeed it WAS NOT. All around terrible experience multiple times with Will in the service department. They don't even have a pool of loaner vehicles when having to perform days and days of warranty work. Previous vehicle prior to my current one was damaged heavily during warranty work and they tried to hide it. This vehicle needed body work, repainting and a reapplication of the bed liner that the dealership did take care of but had my vehicle for over a month for their carelessness. Convenient or Not...Do Not Do Buisness Here read more

Luke Ferren handled my purchase and trade very well. I brought a hard game and he made the deal work. Although I'm stoked with the truck that I ended up driving home, I'm most satisfied with my trade in. Luke was very responsive. He was pretty knowledgeable and I felt like he was being honest with me. The one area that could improve is by shortening the amount of time that it took to complete the deal. With that aside, Luke and his team definitely exceeded my expectations. If you're in the market for a new automobile and you are trading in a vehicle, give Luke and the team at Windward Ford a shot. read more

Car dealer specializing in Ford vehicles also offering pre-owned cars, plus repairs, and a car wash. read more

Windward Ford - Windward Ford Of Hawaii - Car Dealers Near Me - Kailua, Hawaii

Beware, once they trick you into buying a vehicle over estimated value, you will never get anything they promise to fulfill. They won't answer the phones or help you with all the extra things you pay for upfront to get free in the future.. I have had nothing but trouble and am so fed up. I just don't want anyone else to have to deal with this dealerships lies and deceit. read more

We will never come here again. After our experience, I truly do not understand how this business has any good reviews. The sales person we met with was disrespectful, dishonest (tried to sell us a vehicle with a different engine/drive train than we wanted without telling us), wasted our time, and lost us the vehicle we came in for. We came in as soon as we could, financially ready, and could have been driving away in our new vehicle within minutes... Instead, the salesperson stalled for HOURS. A couple that came in AFTER we had ended up getting the vehicle we were already there for with money in hand. Was this stalling just to get someone else to buy with their in house financing? I don't know. What I do know, is that being so rude and disrespectful that it leaves my wife crying... that is absolutely unacceptable. I spoke with a manager after this, and while he was nicer and much more straightforward than the salesperson we spoke with, the issues still remain unresolved and we are without a new vehicle. No offer to secure a new order with a fixed, contracted price for the vehicle that was yanked away from us. No price adjustment on other trims. Nothing. The most they would offer was a year older model that they obviously couldn't sell the previous year, that did not have specs we wanted; this vehicle was the full, marked up price as well, less the "employee pricing" which is a *Ford-offered* rebate. We did our best to shop local and were treated poorly for it. Now we will just have to pick up a vehicle on the mainland and ship it here. I would much rather deal with air travel, shipping and registration documents, etc., than deal with Windward Ford ever again. read more

Has anyone ever been able to get through to the Service Department? I have tried all day and get put in a phone line for ages only to have the recording say the guy's not available! I've left messages, I've tried to book service online and no response. Why would I ever buy another car from them? read more

Back story, I own a 2019 ford ranger and I knew I took a risk with the new 10R80 transmission that was debuted in their vehicles. Fast forward 5 years later and 33k miles my transmission begins to exhibit the tall tale signs that the transmission is going out. A week prior to my warranty expiring I reached out to Honolulu Ford which is where I bought my vehicle. Lady on the phone was unprofessional and said were not taking your vehicle so call Cutter or Windward. She proceeded to abrutply hang up and left me to figure out my problem. Honolulu Ford deserves their poor rating and they are the worst dealer. This is proved by the Hawaii News article below: https://www.hawaiinewsnow.com/2020/10/01/bbb-gives-major-auto-dealer-low-rating-following-complaints-overcharging/ So I figured I would give Cutter Ford a call since they're newer and maybe they would provide better service. I was wrong again as a male answered the phone and literally gave me the same story as Honolulu Ford. What was even worse is that they didn't even mention to call Windward Ford to see if they could take my vehicle. Again, left on my own without any help. Safe to say I will not be doing business with either of these dealerships. So in my last attempt I reached out to Chester over at Windward Ford and explained my issues and that I was coming up on my 5 year warranty expiration. He said he was familiar with the issue and that my story aligns with what they have been seeing recently with the high volume of transmissions repairs. He went as far a saying that my symptoms sound similar to what he has been hearing. After all of that, he asked if I could drive it in so they can execute the warranty process. Confirming that if they find anything wrong that this process would be covered by warranty. I was caught off guard by his professionalism and ability to handle customers well beyond what I have experienced at Honolulu and Cutter. This was their first positive step in the right direction. When I dropped off my truck, he did warn me that I would face a month wait time since diagnostics need to be done to verify the issues and that there would be a potential wait time on parts. He further added that I could be waiting anywhere from 1 to 2 months. Unfortuantely, no loaner and that essentially I would be without a vehicle. I was agreeable to this arrangement since I did not need my vehicle for the summer and that I was willing to let them keep it to complete their repairs. I cannot blame them since they did not manufacturer the vehicle and that this issue was Ford Manufacuring and not the dealer. However, the fact Chester walked me through the whole scenario prepared me for the inconvience I was facing when the truck was delivered. This is how to temper client expectations and ensure that there are no false hopes. After a week, I randomly recieved an update from Wincherster who was the transmission technician. He walked me through the two TSBs that they executed and arrived at the root cause which was faulty transmission. As a result, I would face a transmission rebuild and that parts would have to come from the mainland. Further adding that it would take atleast three weeks. He politely answered all my questions and said that the would follow up in a month. Three weeks later, Chester called and said the vehicle was repaired and that it was ready for pick up. Pick up was saturday so he notified me that the vehicle would be at the port cochere and that I could get the paperwork and keys from the front desk. Everything Chester said was on point and I was able to get in and out in less than 5 minutes. I inspected underneath and noticed the new transmission pan and evidence of work underneath the car so they pretty much did what they said they did. Overall, Chester and Winchester know how to take in customers and inform them as to the process and procedures for warranty claims. Both of them did their jobs which made my life easier to understand what I was facing with a relatively new vehicle. I will be keeping my ranger since I do like the vehicle and plan to continue to do business with Windward Ford from now on. Honolulu and Cutter are terrible dealerships and they lost my business including any referrals that I now have to correct with this entire experience. If you are looking to buy a Ford and want a great experience, go to Windward Ford. Ask for these two gentlemen if you want a smooth experience. read more

I've had this dealership work on my truck twice. Both times they are very hard to reach and do not communicate. They take forever and it is very hard to get ahold of the advisors here. Will did not give me any updates after a month of my truck being there. read more

Avoid avoid avoid. I rarely write negative reviews but this place is beyond awful. They will gladly take your money but they do not pay their debts! We purchased a vehicle from them and bought every warranty that was offered. Unfortunately, that vehicle was totaled while parked on the street. We contacted Windward ford about having the extended warranties reimbursed, which was strange. I know that other dealers just send a check without being asked. Well not windward ford. 14 months has passed. I have driven out there mote times than I can count and placed countless calls. They continue to give me the runaround. The finance director gave me his cell phone number, only to ignore me. The GM assured me I would have a check within a few days...... 2 months ago. I have had to file a lawsuit and complaints with ford. Thats the only way to get a response from these yokels. read more

Thank you Windward Ford for such an amazing car shopping experience! The entire staff is absolutely knowledgeable, honest, and understanding. They didn't pressure me into anything I wasn't ready for and understood where I was in my car shopping needs! Thanks for your help and taking your time with me! read more

Love love love the team at Windward Ford especially Angela, Klinton and Mark, They were so kind, so helpful and accommodating. Been really enjoying driving the Ford Explorer. Such a good car! read more

I was able to get my car fully serviced for a very reasonable price. The staff is always very welcoming and makes the whole experience much easier. Overall would recommend to everyone. read more

Best service department. Fast and efficient!!!!I Came in for regular maintenance check and did not have to wait long to be helped. Very seamless to st appointment up as well!! read more

The Sales staff was very patient and listened to what I was looking for. Now I couldn't be happier driving my F-150 Lightning! He explained everything clearly and followed up, just to check in giving it a real family feel. read more

Wow! Impressive! I hate shopping for cars bcuz of the "deal," and the hours and hours of "talk," that car shopping normally entails. However, mahalo nui to Marvelous Michelle, sales extraordinaire, for making this sale effortless! For the business end, Kokua Don made the transaction very smooth and explained in lay terms the contract and warranties offered which we appreciated. Honestly, we've bought several cars in the past from all over these islands and this was the easiest and smoothest my Car Lover Hubby and I experienced in a very long time. Definitely one of the best car deals we've had and gone through in a long while. mahalo to Marvelous Michelle and Kokua Don for making this deal easy and affordable! We love our truck! read more

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Lousy service No follow on anything Rude service manager They make you feel like you are bothering them read more