I got a recall notice for the air bag on my 2013 Fit. I am…read morethe third owner, and just got it a month ago. Found it kind of strange that it wasn't done. Called Honda Windward to see what I needed to do. Guy was so pleasant and helpful. Took it in on the appointment day. They have a shuttle service to take customers home, so I caught that. A few hours later I got a call that my car was done, and the shuttle was on it's way. Got back to the dealership, picked up my car, and that was it. I've expected such a pleasant experience from a dealership. I will be spreading my story to all friends and family.

Well... here's the follow-up review (I initially rated 5 stars on Google for the test drive and…read morenegotiation process) nobody wants to have to write. The paperwork/payment/ownership transfer portion took much longer than expected. I understand they were likely busy, so I tried to be patient. Hospitality-wise? Probably a 6/10. Not terrible, but once the purchase decision was made, things felt much more transactional. No beverages offered, no check-ins during the long wait -- not a huge deal, but small things matter when you're sitting there signing your financial future away. The paperwork itself was standard. No major complaints there. However, after everything was finalized and we were ready to drive off in our "new-to-us" certified preowned vehicle, we noticed a sizable dent in the driver-side C-pillar. In hindsight, I should have brought it up immediately, but at that point I felt like I had no leverage since everything was already signed and paid for. That part is on us for not catching it sooner. Still, after doing some research and speaking with people currently in the auto industry, certified preowned vehicles generally should not have cosmetic damage larger than about a quarter without disclosure or repair. I texted my salesperson the next day and didn't hear back (got a text 7 days later citing he was texting the wrong person). I eventually contacted management. Craig listened to my concerns, seemed genuine, and asked for photos of the damage. He mentioned an option to repair the dent and said he would follow up the next day. Unfortunately, I never heard back despite a follow-up email. Meanwhile, I was receiving automated texts asking me to leave a review, which honestly felt a little ironic. I replied to the text asking to be contacted via email but still have not heard anything to this date Then came another issue: the AC stopped working within the first week of ownership. I reported it immediately and was told to contact service. Fair enough -- but I live pretty far away, so being told to leave the car there all day meant missing work, rearranging schedules, and figuring out kid pickup logistics. Spending tens of thousands of dollars in cash only to immediately deal with these kinds of issues is frustrating. The AC issue has since been addressed, but while troubleshooting it, my husband discovered the cabin air filter was filthy and found a wad of napkins behind the glove box. Neither inspired confidence that the vehicle had truly been thoroughly inspected before earning certified preowned status. What made it more concerning was that the service advisor initially stated the cabin filter had already been replaced and documented in the system, only to later admit it had not been replaced and would be changed while repairing the blower motor causing the AC issue. That's really the core of my frustration. If obvious things like this were missed or inaccurately communicated, how am I supposed to feel confident everything else in the certified inspection was actually completed? At this point, I'm not expecting perfection. Cars have issues. But communication, accountability, and follow-through after the sale matter just as much as customer service before the sale. Right now, I'm still waiting for a resolution regarding the dent issue and hoping Honda Windward steps up to make this right.

Had another awesome car burying experience!!! Moani, Pat and everyone there are easy to work with!…read more Yes, it can get chaotic in the office, (phones ringing, deals being worked on all computer stations, walk in customers, but it all works out!) Mahalo for all the excellent experiences!!! We always refer people to your shop!

Moani was wonderful and put me at ease when I was feeling pressed and stressed. As a single mom…read morewith three kids finding the right car was a really big deal. The Car Shop has a low-pressure, local vibe unlike other lots that are pushy and aggressive and were giving me anxiety. Patrick was cool and kept it real on the test drives. Both of them were patient with me, and Moani was understanding about my financial situation and questions about financing, etc. I'm so happy to now have my dream "mom car" - Honda CRV. I definitely recommend The Car Shop, and I'm so glad I came to see them before getting sucked into getting another car somewhere else.

Best Sales Consultan! Mackey, He got our 5 star review! Best recommendation from a friend from the…read morefirst phone call to shipping our 2026 Toyota 4Runner was the easiest over the phone purchase we ever made! Very personable, knowledgeable, and best communicator (always kept us informed). Super stoked to have had the BEST experience with Servco Toyota Windward Mahalo! The Borden's We will definitely share and recommend Mackey from Windward Toyota!!!

It was a pleasure to work with both Bryson Higa (GSM) & Rob Hutcheson! Bryson answered all of my…read moreinitial & post purchase questions and Rob did an excellent job of keeping me informed of the status of when my LC was available to pick up. He did a very thorough job in explaining all of the paperwork and features of the LC once I picked it up. Both Bryson and Rob are very knowledgeable and a pleasure to work with. If you are looking to purchase a new Toyota, I would highly recommend buying it at Windward Toyota and work with Bryson and Rob as they are awesome!!!

This place use to be good for car services but not anymore. I went there to service my car and they…read moredidnt put my oil splash guard thing back on good. Sorry not a mechanic so don't know the correct terms. I was scraping the bottom on the way home from Kaneohe to Mililani. It is not fun when you feel like it's going to fall off and have a car accident. My dad had to fix it and 4 bolts was missing.. Plus lately they don't ever reset the dashboard so i have to youtube it Everytime. Thats not my job to do. I only stayed there to service my car for the $150 tire credit for life but now i feel like its not worth it anymore if i have to worry about my car after getting it serviced. Both managers was contacted and he wasnt going to give me my labor refund back but he ended up deciding to give me the refund but never mailed it or anything... contacted them saying i never got it and they never replied. Update its been its been 2 weeks since he said they was sending the check out and i still never received it. Manager is not a man of his word. Just go somewhere else to service your car i do not recommend.

Basically because no one signed their fake price quote from the GM,, even when I offered to pay…read morecash, the DCCA could do nothing. I truly have to he evidence and text messages to proves these guys and the bait and switch master bators of alll time! If he signed the deal the GM would have been screwed and he knew it! It was the most classic bait and switch I've ever seen, and even more savy the GM Knew not to sign on the dotted line, he knows to boundaries.

Yeah parta are hard to get. Brought a 2023 GMC truck and had problems the next day. Took it in…read morerhree times until they found the problem. Mind you, it's been almost four months already. I do not fault them for the lack of parts. It's just disappointing to buy a new toy and have it broke the next day. I know auto sales are final, wish they allowed me a full refund and check for another truck.

Went to get a all wheel drive vehicle was told no vehicle…read moreavailable. While talking to salesman, was told a customer was turning in a rogue vehicle with all wheel drive. Asked why the customer was turning in the vehicle. Salesman said they were purchasing new vehicle. decided to purchase rogue. after sale, when cleaning vehicle to bring in for service, noticed rust where spare tire was stored. to shorten the story, the y refused to do anything,and was told that it was not their responsibility to repair the damage. sales manager walked me through their lot, checked other rogues. found 3 rogues, the same year and one year older that had rust in same area as mine. they still refused to fix the issue. said it's my responsibility. come to find out that the rogue was not being turned in by a customer, but was owned by King Windward. looking forward,like to let people know about bad customer service and support from the dealership

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

Service Dept is ridiculous! The communication is horrible! Will NEVER bring my car here again nor…read morewould I purchase from these clowns. My faith in Windward Ford has been restored by the Parts Director Cody. Great service & communication! He went above and beyond!!!

We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience…read morehas been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits--now totaling six trips to the dealership over approximately 10 weeks--to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues.

Christian at Hyundai Windward made our buying experience smooth from start to finish. He was…read morelaid-back, friendly, and genuinely one of the nicest sales reps I've ever worked with. That kind of authenticity is rare in sales, and he checked every box. He handed us the keys, told us to enjoy the test drive, and trusted us to bring it back. That level of trust earned our business before we even sat down to talk numbers. The numbers made sense, and the decision was easy. They didn't have the Tucson Hybrid Limited in stock, but we ended up with the SEL Convenience package instead. It checks all the boxes for a daily driver and is noticeably smoother and quieter than our CR-V. One thing I'd mention to anyone shopping on the island: come in with realistic expectations. The market here isn't the same as the mainland, especially for popular models like Hyundai hybrids. Supply is tighter, demand is higher, and pricing reflects that. Don't expect the same 10% discount you might see elsewhere without first understanding the local market. I came in with clear expectations and left very happy. I highly recommend Hyundai Windward. Just good folks over there. If you're shopping for a Hyundai, ask for Christian. You'll be in good hands!

I'm always skeptical about going to dealerships. We had taken our hybrid Ioniq to Midas for an oil…read morechange, but they told me that we needed an engine oil flush. They also they didn't offer that service. My hubby called around and Jerry V quoted us $249, which was a fair price. They flushed the engine and added new oil. We arrived at our scheduled time and checked in with Samantha at the service department. We left our keys with her and the service was done an hour and a half later. We thought that they would tell us that we needed to get this and that fixed, but that wasn't the case. They were very honest and didn't try to upsell us anything. She just told us that we needed new tires and a new dip stick. I got to talking to Samantha and she was very pleasant. She was also very knowledgeable. Thanks Jerry V and Samantha.