I worked with ServiceMaster of Fairfield about two months ago for water damage restoration, and they were excellent from start to finish. Their response time was extremely fast, which made a stressful situation much easier. The team was professional, knowledgeable, and well-organized. They clearly explained the water mitigation process, kept me updated throughout the job, and documented everything thoroughly, which was very helpful for insurance purposes and the claims process. Communication was consistent and clear, and the crew treated my property with care while completing the water damage cleanup and restoration efficiently and correctly. If you're dealing with water damage, flooding, or an insurance claim, I highly recommend ServiceMaster. Their professionalism, fast response, and experience working with insurance companies really set them apart. read more

Please, please, please do not use this company. The owner Vincent is extremely rude. My insurance booked this company for me and originally started off okay. Tony, my project manager was very nice and amicable. I did appreciate him. Overall, the company will not provides estimates up front for work done. You have to call and basically beg to get a written estimate. Once you receive the estimates, as stated by other reviews they prices are outrageous. Utilities had been shut off at my property due to a fire. The owner tried to charge me for drying services that NEVER happened. I have documents proving utilities are off and when I brought this to his attention he was extremely rude, called me names and then hung up on me before anything could be resolved. I sent a follow up email, to which he responded in a childish and rude manner. He made up several lies about me in an attempt to cover up the fraudulent changes. I have never in my life dealt with such an unprofessional businessman. I have reported Service Masters to the BBB and will update this review once the investigation is completed. Do not use this company as they will take advantage of your situation and try to get over on you and your insurance. No work will be completed, it's just a money grab! read more

ServiceMaster of Fairfield - Damage Restoration Near Me - Fairfield, California

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Work was done by Stockton employees who were outstanding. Eric, the foreman from the Fairfield office was a pleasure to work with and despite this being a self pay I was 100 percent satisfied with their work and Eric's compassion and great attitude. Highly recommend. read more

When I came back from Hawaii in July, I just about fell to my knees when I opened my garage door and saw it raining from the ceiling. I couldn't believe the toilet filler valve malfunctioned and started shooting water out of the toilet tank and flooded the majority of the upstairs and trickling downstairs. A call to AAA initiated the process to immediately dispatch Servicemasters and they were out to my house the very next morning. Tony Prasad and crew immediately assessed the situation and started damage control. They ripped out the saturated carpet and padding, opened up the walls and ceilings, and then brought out 18 fans and 3 dehumidifiers to initiate the drying process to inhibit the growth of mold. They were careful with my furniture and prepped my house for the contractors to do their thing to quickly get me back on my feet. He had this really neat moisture meter probe that he punches down onto the carpet and floors to determine if water got below the surface where you can't see. This made the assessment process fast and accurate so they're not removing more carpet than necessary. Tony provided me with his cell phone number so that I could call him and ask him questions while I was at work. His team did a excellent job of cleaning up all of their debris and making my nightmare as bearable as possible. read more

We had a water damage at my Church and Servicemaster came out within 2 hours! They walked me thru the process as I was stressed out. Thank you Servicemaster of Stockton and Fairfield! read more

I'm so glad that we used Service Master for our water damage claim. The owner tended to our needs right away. They showed up, reviewed the damage, and got to work right away. Service Master brought a team to mitigate the damage and a seperate team to pack-up all of our kitchen items. They were prompt, effectively worked with our insurance company, and were very reliable. Thank you Service Master! read more

We recently had a water damage at our house. We weren't sure what to do. A bit panicked I called my insurance company who referred me to ServiceMaster Restore of Stockton. I'd like express that from the time their office staff took my information within an hour the techs arrived to start the mitigation process. The Project Managers and pack out staff were impeccable from beginning to end. Once my house was restored ServiceMaster brought back my contents and reset everything. An amazing company with high expectations. 5 stars all the way. Great job to upper management in training their employees. Respectful and diligent. Florence of Stockton, Ca. read more

I used service master years ago. They lost items, broke items, shrunk items, and damaged items when they had to clean our house after a fire. I would never recommend this company!!! read more

Last month my aunt came home to discover that her kitchen was flooded. After of the hard work my uncle did to remodel, everything was damaged due to a supply line underneath the sink. At first she was panicking and freaking out, she did not know what to do. Come to find out her friend had a water damage at their home and recommended she call Service Master. She was so surprise on how fast they responded and how well they walked her through everything. Not only was my aunt in a time of need, the guys that helped made sure that she was able to continue with her daily routine. I want to thank Eric and Bailey for their hard work. If anyone ever meets these guys, they're awesome. read more

Servicemaster Stockton did a great job helping us with water damage cleanup and mold remediation. The office staff and technicians were all helpful, knowledgeable, efficient and kind. Having used a different company for a previous water damage issue, I was grateful for the ease of doing business with Servicemaster. read more

Run! when the legal side of our dispute is resolved - I will post in DETAIL about our experience, but until then - In my personal opinion - RUN! read more

I called this company when we had a house fire. It only damaged my garage. I called them the day of to come out and board up my little garage door that leads to the backyard. Their guy came out at 6:00pm and put three 2x4's up and then left. Took all of 10 min and they drove 5 miles to my house. I get the bill in the mail and they charged $920!!! And THEN they insisted if I wanted them to clean my stuff in the garage they had to come out and do a quote first. He was there another ten minutes and told me they would pack my stuff up and clean it at their facility and then bring it back. We decided to clean our own stuff so I let them know we wouldn't need their services. I then get a bill in the mail for $323 for the quote!!! Seriously this company is a sure fire example of why insurance is so high. Taking advantage of people's unfortunate events. The only good that actually came of it was that since we decided to clean the garage ourself they told me they would call Service Master and find out what they were going to charge and pay that to me. Well I then got a check in the mail for $8,000! Yup that's what they were going to charge! So glad I cancelled. I'll clean my own damn stuff for $8k! read more

DO NOT USE ServiceMaster out of Stockton. Due to the Tubbs wildfire, on October 9, we lost our fencing, barn, shed, next door rental house, and had to have four windows replaced on our home due to melting. Our insurance company contracted with ServiceMaster Restore out of Stockton (not local franchise) to clean our home and contents of smoke odor on October 31. There were four people here for less than 8 hours, but I left to got to work, so I'm not sure exactly how long they were here. They left two air cleaning machines for a week. They did a good job, and I appreciate that they were able to do the job. I did not appreciate the bill that we got on 12/18/17 for $15,674.82. My insurance company attempted to negotiate with them, and has been unsuccessful in getting them to reduce the cost. Then yesterday I received a notice that I would be sued on 3/20 if I haven't paid the bill plus interest. I called my insurance company and they have paid the invoice (finally reduced by $500). So if you need a job, this company must pay well. They charged almost $500/hour for EACH employee. GOUGING. AWFUL. Taking advantage of the situation. Unacceptable ServiceMaster. read more

We had a house fire in May of 2016. Service master picked up and stored our household items while we found a new place to live. Isabel Mudaliar is the owner of this business. If you would like I can send you the e-mails I sent her. Over and over asking her the same thing; to explain how her employee reported to me that our stainless steel cabinet had been delivered when it had not been delivered...NO answer for six weeks...FOR six weeks I ask her over and over to please explain her employees actions, she would not. Instead she and her employee Deena treated me to dismissive reticent attitudes...When I finally literally begged for an explanation I got one. Deena told me that she did not make absolutely sure that she was talking about the right cabinet when talking to the movers and that is why I was misinformed....Hmmmm lets take a moment to examine this; I should have been informed immediately if a mistake was made, not ten weeks later, and certainly I should not have to BEG for information about my belongings when Servicemaster made a mistake with our stainless steel cabinet. But instead of being informed, information was withheld....I had to call corporate to get Isabel to stop hanging up on me when asked fair and reasonable questions... She was belligerent until corporate got involved. My experience was worse than I can convey in this message...So if you want I will be glad to supply you with the full story, replete with my repeatedly ignored emails. Isabel Mudaliar was belligerent to me, she was dishonest with me, the service was expensive and subpar....I have photos of the packing they did( half empty boxes one with a rock packed with ceramics...an unwrapped round rolling rock-they are supposed to know how to pack. Too I can supply photos of the damage they caused another cabinet. Save yourself the trouble. read more