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    SERVPRO of Bowie

    4.0 (4 reviews)
    Open Open 24 hours

    Services - SERVPRO of Bowie

    Air duct cleaning

    Biohazard cleanup

    Damage restoration

    1 More Service

    Mold remediation

    SERVPRO of Bowie Photos

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    Stanley Steemer

    Stanley Steemer

    2.5
    (53 reviews)

    I called to make an appointment and the woman I spoke to was so sweet, quick, and I was on the…read morebooks for 2 weeks out (they had avail to be sooner but it didnt work for me). I recieved a text that my tech was on his way. The tech, Mike, introduced himself by name and was patient with me as I had to put my kids on the bus. He then walked me through the process before starting any work. Mike wore shoe covers, properly protected the corners of the home so the hose could run smoothly, and was very communicative the whole way through. He was obviously very knowledgeable and left my house smelling fresh and looking clean. The next time we have our carpets done, Ill be requesting Mike (from Bowie location).

    Where do I even begin? I scheduled service for a day that I took off from work to be here for the…read moresix-hour - yes, six hours! - window this company requires for service. I spent another half-hour preparing the room where the work would occur. I was very explicit in my instructions when I booked the service that I could not guarantee street parking for the technician's van, but I could provide garage parking. When he arrived, he said he could not park in the garage and there was not immediate street parking in front of our Home, so he left. Five minutes later the space opened up in front of our home and I immediately called dispatch and asked that he returned and do the work. They said it was too late; he had already moved on, five minutes after he left my home for what would've been a multi-hour appointment. On top of that issue, the company sent me a confirmation email with the photograph of a technician who was entirely different than the technician who showed up at my home. I understand that schedules changed, but given that that is a security and safety precaution, the company should've followed up with an update that a new technician would be arriving. After all of this, the company kept insisting that they could come back tomorrow after I told the dispatcher repeatedly that I was unavailable for the rest of the week because I would not be home to allow the technician in. His solution was to continue to offer tomorrow as the service day, along with a $25 discount on what would have been an $800 cleaning job. All around incredibly disappointing experience with even worse customer service. You lost a customer for life, Stanley Steemer.

    SERVPRO of Bowie - damagerestoration - Updated July 2026

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