I gotta say this place is excellent. I've been to many shake shacks the on in Chicago had too greasy burgers. This shack burgers weren't greasy and fries were perfectly cooked. A lot of huddled lemmings around the order kiosks but fantastic burger and workers were prompt. Only negative was the begging for tips from the POS system. Don't tip at an order counter. read more

It's a terrible product at a high price and their corporate office has no morals. Every time I have gotten food there it's been bad.

We ordered burgers and there was a worm in my daughters burger... so disgusting I called the manager but was in able to get ahold of anyone. read more

Shake Shack Ann Arbor - The worm that was in my daughters burger - Burgers Near Me - Ann Arbor, Michigan

Mids for price fries were crispy yet soggy from grease it was end of day but they had an oil taste, burger was mid for price and the root beer slapped the shake wasn't bad .. wasn't my favorite food ever ... customer service was good although the place did need a good sanitation on a Friday night as a traveler not sure I'd pick again when I return to A2 for appointments. read more

I'm not a big fan of fast food. Usually. But Shake Shack has won me over, big time. Tried the burger one night last week and was impressed. Meat had good flavor (though it might have been a little less salty), the Shack Sauce complimented it with a creaminess and mildly tanginess. French fries were some of the best I've had in a while, crispy on the outside (they don't sag when you're dipping them in ketchup), soft on the inside. Yesterday we returned and I tried the chicken sandwich. Chicken was very tender, and the breading was crisp and savory. Buttermilk mayo made an ideal topping, rich but subtle in flavor. We washed down our meal with pints of Shack Ale, perfectly good quaffing beer. I've paid more for barburgers and some celebrated diner burgers that didn't measure up to Shack's. Anytime I'm out on Washtenaw running errands, this place will be a temptation. read more

I came during the grand opening and my first thought was how fast the service was, very impressed! I got a single shack burger, fries, and a cookies and cream shake. The burger was soft and tasty, the fries were perfectly crisp, and the shake was of course amazing. What I loved the most was all the floating servers around helping people out. The employees were all super helpful and friendly. There is also a patio option for seating too which is really nice and there are a lot of communal tables which is nice for meeting strangers. 10/10 would come again. read more

Shake Shack Ann Arbor - Burgers Near Me - Ann Arbor, Michigan

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I really enjoyed my meal here (smoke shack burger, fries, white/black shake with cookies ) but I can't get over the fact that every thing is a la carte and I paid almost $20 for a meal I could get elsewhere for much less. This won't be the type of quick dining place I can go on a random Tuesday afternoon. read more

Shake Shack Ann Arbor - Fries, smoke shake burger, white & black shake with added cookies - Burgers Near Me - Ann Arbor, Michigan

I'm so excited about this new location in Ann Arbor! Food is just as amazing as I ever plus there's some items on the menu that are exclusive to Ann Arbor! Highly recommend! But 4 stars just cause the wait was a bit long, I was getting concerned they forgot about me lol. But staff and food is amazing! read more

Shake Shack Ann Arbor - Shack burger with fries. Top is the nuggets. - Burgers Near Me - Ann Arbor, Michigan

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I honestly think shake shack is my favorite chain fast food restaurant. Their fries and burgers are just so good. Their shakes are also delicious. My favorite burger there is the smoke stack but you could honestly enjoy any of their burgers or even their hot dogs. The only negative about this place is that it is fairly pricey and also that waits can be a bit long since there always a bunch of people so expect that. Other than that, I will be coming here many more times in the future. So happy that it's now in Ann Arbor so I don't need to drive to Detroit to enjoy these burger read more

Shake Shack Ann Arbor - Cheese fries and chicken stack - Burgers Near Me - Ann Arbor, Michigan

Have been looking forward to trying this east coast chain for a while. Everything everyone says about parking is true, the lot is very congested and not designed well. I decided to try the shake shack burger, one smoke shack burger which includes bacon and cherry peppers and a side of fries. We shared one large drink and our total price was just under $20, so definitely not cheap. The burger itself is fantastic, the burger has a very rich flavor almost like it was cooked with butter. I have to say compared to elevation burger or five guys, I felt this burger has the richest taste of all three. The fries are not appetizing at all just your standard crinkle cut fries, would skip this the next time. Based on the price and convenience, I am not sure, I will become a regular here, but the burgers are damn good. Edited 12-16-19. Management invited us back with a coupon, this time we focused on the burgers and got an extra patty along with a cookies and cream shake. The burger was spot on and is easily one of the best burgers in town, even better with an extra patty, would get an extra patty over fries. The shake was amazing richer and creamier than most shakes. Although it is very hard not to get a burger here, I would love to try their Portabella mushroom burger or Chicken sandwich. read more

Shake shack does not disappoint. I've had shake shack in NY and was happy to see one in Ann Arbor. The employees who rang us up were super friendly and the food came out fairly quickly. The burgers were so delicious- just as I remembered! And I love their filtered water dispenser. I will be making a trip up here whenever I get a chance! read more

Shake Shack Ann Arbor - Shack Stack and a chocolate peppermint shake - Burgers Near Me - Ann Arbor, Michigan

I love the SmokeShack burger with everything on it. The peppers and such give it a little heat, but I don't think it is anything too crazy. Can't go wrong with any of the shakes. I switch between the Cookies and Cream and the Black and White shake. Went an hour out of our way to visit a Shake Shack and you should too! read more

Shake Shack Ann Arbor - SmokeShack on left and two Shackburgers with shakes - Burgers Near Me - Ann Arbor, Michigan

We got the strawberry mint lemonade with a shake burger and a side of fries. The lemonade was super tart and delicious with a nice kick of mint to finish it off. I got a double shake burger and it was incredible, for the speed with which it was made. There were dozens of imperfections, which added to the charm, and really made it seem like a homemade burger. The buns were still slightly connected, the patty wasn't perfectly round. And the crunchy fries were a great bonus. Shake shack has the speed of McDonalds with the flavor and charm of Frita Batidos. Sooo glad it's finally here in Ann Arbor! read more

Shake Shack Ann Arbor - Burgers Near Me - Ann Arbor, Michigan

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ETA: Someone from corporate reached out to me and gave us a voucher to try another meal. I appreciate that. We have eaten at Shake Shacks all over. When one came to Ann Arbor, I made my kids earn money so we could go for a treat. I love the fact that they have gluten-free buns and during Covid, we made use of their outdoor seating area (complete with foosball table). My kids love their fries so I ordered extra. The food was not good. The fries were cold and hard along with the buns. Everything was left sitting, I ordered ahead but it wasn't ready when we got there which led me to believe they were making it fresh. This lack of freshness didn't come from sitting for 10 minutes. I'm not sure what happened, I think we hit the end of lunch rush. I should have went up and told them, that's on me. So we all ate a few bites and left. It was $34. The soda was fine. So disappointing. Get your Shake Shack fix somewhere else. read more

I'm a big fan of the one in Chicago. This one sucked so bad it made me cry. It was supposed to be my first big meal in public since covid and I could've been happier eating at a McD. The Korean chicken burger is a fucking joke. I don't know if the guy who made the recipe even knows what kimchi is. The chicken patty was soggy, unseasoned and thick cut. It was as thick as a chicken breast. You can't throw gochujung on something and call it Korean. We got 2 chicken burgers, a milkshake and a root beer. Worst 30$ I spent. I realized I posted my previous comment from the wrong profile. Figuring out a way to delete previous comment. read more

Food is great. Service is pretty average - they are doing their best with so many online orders I'm sure but sometimes it's tough when there's a line backed up at the ordering stations and there isn't clarity if you order in those stations or with the person up front. But a good casual spot. read more

I. LOVE. SHAKE SHACK. I've been eating their fresh burgers and fries for years now but Ann Arbor kept me deprived from them--until now! I planned my visit for opening day. It was packed, clearly a lot of demand and interest from folks in the area. This location is on Washtenaw, across from Whole Foods in the Arbor Hills shopping plaza. I think it will be busy location to have a Shake Shack since the plaza is already quite packed. We will have to see if parking turns out to be a issue in the upcoming months. My friend and I shared the chicken shack, double shack burger, fries, and a concrete (which had brownies and large chunks of chocolate in it). Everything was wonderful as usual. The staff and cashiers were very friendly and happy to serve new customers for their business. If you haven't had Shake Shack before and want to decide what to get, here's my recommendations: Shack Burger, Fries, and a Shake. Can't go wrong with the classic elements of American fast food. In terms of Shake flavors, try out the vanilla or chocolate if it's your first time. Every shake flavor is pretty delicious. For a limited time, they have the black sesame flavor, which I'm looking forward to having next time. read more

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Hits the spot when I want a burger. SS burgers are on the greasier side but I'm okay with that. I don't care for any of their specialty favor shakes because they are all sickly sweet but the traditional flavors are nice. The staff here aren't great (each time I've been they look to me on what to do with order issues- I don't know!!) but the manager was very helpful and quickly fixed an issue I had with my order. read more

Worth the hype! I love their veggie burger and their shakes. Their usual shakes are great on their own, but I love how they created unique shakes related to the University of Michigan. read more

Shake Shack Ann Arbor - I like their square trays where all the food is cozied up together - Burgers Near Me - Ann Arbor, Michigan

Shake Shack just opened in Ann Arbor and I had a generally pleasant experience. I must say that the space looks nice and modern and has a good bit of outdoor seating which was a pleasant surprise! Went at 9 on a Wednesday so the line wasn't too long and it moved pretty quickly despite the restaurant being full. Although we ordered quickly it still took about 15 minutes to actually get our food (since it's their opening week I'll give them a pass). For my meal I had a double shack burger with fries and cookies and cream shake. I really enjoy the Shake Shack style burger that is smashed on a flat top giving it a crisp exterior while maintaining a nice juicy patty. The shack burger is a solid 7.9 out of 10 imo. The crinkle cut fries I've had at other shake shack locations are pretty good, these ones were a little cold and could have used some salt but were still decent. My shake was delicious albeit a little melty, but since it's about 100 degrees today I won't hold it against them haha. One note, there were a ton of fruit flies flying around during my meal, kinda off putting. If I could give half stars I'd give Shake Shack Ann Arbor a 3.5 but since they just opened I'll round up and hope they can work some kinks out! read more

Shake Shack Ann Arbor - Double Shack Burger - Burgers Near Me - Ann Arbor, Michigan

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I've eaten here a few times. The food is ok but not great. The restaurant itself is typically over crowded and not as clean as I would prefer. Ultimately I don't think it's worth the cost for the combination of ambiance and food. Maybe other locations are better. All things considered, I can't recommend eating here. Would barely recommend take out. read more

Shake Shack is one of the iconic U.S. burger restaurants - up there with Whataburger, In-N-Out and Five Guys. I don't know what to say about them that hasn't been said before. This location gave us a vanilla shake when we asked for like a strawberry, they gave us the wrong burgers and the wrong fries. They were really busy though, maybe that's why. read more

Thank you Shake Shack for returning $10 million in forgivable PPP loans to the SBA. It is commendable that you have done what is best for our country's small businesses. You have my loyal patronage. Bravo. The same can't be said for Ruth Chris and Potbelly. I guarantee you I will not dine at either of those businesses again unless they too develop a conscious and do the same. read more

I don't care what they're like in person, if they can't be bothered to get a carry out order correct, they stink. You can't exactly ask the server to fix your order once it's been delivered. It's well past time for restaurants to have figured out how to get carry out orders correct, regardless of platform or service. read more

I'm not a meat eater, but my family loves their burgers and fries! We all love their shakes and I'm super thankful they offer a dairy free option for me to enjoy, too. Service is quick and friendly and they always get our order correct. Highly recommend. read more

I went to pick up my order at 9:50 pm with a close time of 10:00 pm. When I got there the door was locked. There were also five others waiting for orders. A young lady employee, was so busy talking on her phone she ignored us for awhile, until I went to a different door and got her attention. I explained we were all waiting on orders she said she'd talk to the manager. Anyway, she came back, handed out a few orders, gave me the wrong one. Got her attention, Again, not easily. She came to the door and I told her this isn't my order. She says "Well you said it was"! I said you never asked me. You just handed me a bag that had an S on it. Point being, please don't be rude to paying customers! Managers, speak with employees regarding customer service. Explain that they're not the bad guys! They are paying your salary and their paychecks. I did have a wonderful conversation with a manager about the whole thing, Sam you were the kindest manager I've ever had the pleasure of speaking with. Thank you for your kindness! Let's end with the taste of the shake shack burger and shake shack chicken sandwhich. Both are so goood! The chicken is a moist patty, and quite a decent size. Flavor is amazing. Burger? Omg I think it's the best burger I've ever eaten! Fries with cheese? What more is there to say? Ask for cheese on the side if youll be eating at home. That way they won't get soggy! read more

Chicken pieces were hot, but not great. Chicken sandwich was not good. The bun was terrible, and the flattened chicken was small and not tasty. The fries were very good. My wife said she would not eat there again. This used to be pretty good..... but no more. read more

Me and my family love shake Shack. We order from here weekly. We have had almost everything on the menu. My favorite is the fried chicken sandwich. The burgers and shakes are of course, delicious! Minus one star because it is a bit expensive, but that doesn't stop me from dreaming of this place and craving it often. read more

I was waiting anxiously for Shake Shack to open during my last visit and missed it by a few days, so imagine my excitement to come today. I walked in and was met with upbeat music and friendly team members. I ordered the coconut snowball shake (you gotta try it), crinkle fries (perfect), and smokehouse shack(real bacon!!!). I like that there's mobile order pick up, repurposed wood tables, and outlets at wall tables. Unfortunately, they don't have their own WiFi. You may balk at the prices, but they were raised two years ago to supplement wage increases. I just hope Ann Arbor workers make close to their LA counterparts ($0.20 cent menu price differences). read more

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Food is yummy, of course....I mean, it's burgers and fries and shakes! I tried the salted caramel shake and it was good. However, I will not eat in a business that is playing CNN on a large TV in the dining room, for so many reasons. Next time I'll stick with Elevation Burger, just down the road, and enjoy a blessed moment of rest from embittered politics! read more

Shake Shack Ann Arbor - Burgers Near Me - Ann Arbor, Michigan

So excited we have a Shake Shack now!! Good quality fast food. I love the thick shakes. Tried the black sesame (special limited flavor) and it was So Good! The burgers are kinda small IMO, but they are very tasty. The crinkle cut fries are so crispy! I know they're new so I'll overlook that the tables weren't wiped off first thing in the morning (we waited outside for them to open at 11am, and when we sat down the tables were still dirty - from the night before I guess?). I'll also overlook, for now, that I had ordered a chocolate/coffee shake but they gave me a vanilla shake. Still new and everyone is learning I guess, whatev. But we did get our order pretty fast so I appreciate that. read more

I was excited to try this place as I had heard others rave about the food. Unfortunately, I found this place to be a huge let down. The biggest problem that plagues this place is its unreasonably high prices. For me, my wife and my daughter to each have a burger, fries and a drink it cost nearly $50. While there are many places that I'd gladly pay this much or more for a meal, the overall quality of the food at Shake Shack doesn't make it worth the price. Here is a breakdown of how I rate my experience and each individual food item: 1. Fries- 0 stars. These were basic run-of-the mill crinkle fries you could buy at the store and cook in an air fryer at home. Nothing special here, just overpriced. 2. Shakes- 1 star. This was by far the biggest disappointment. You'd think a place called Shake Shack would have some awesome shakes. Nope. Just an ordinary shake that you could pretty much get anywhere else of equal or greater quality. Like the fries, the only thing that stood out about this was that it was overpriced (and in this case overhyped). 3. Burgers- 4 stars. The burgers were actually very good and if everything else on the menu could be as good as the burgers, I'd gladly give this place a better rating. They were very juicy and flavorful and the soft, deli-like buns were an interesting touch. 4. Service- 3 stars. There is a small army of employees behind the counter struggling to maintain order. Although I wasn't impressed by the service, I can tell they were trying their best. 5. The restaraunt itself- 1 star. After placing your order, you will at some point find yourself wading through a crowd as if you are at a club to get to your food when it comes up. Also, the line to order food ends up making a human wall that blocks you from the pick up counter. Also, there was nowhere to sit. read more

Loovvveeee Shake Shack and love the mushroom burger. Though, it is a bit on the small side, that crunch and juice from the shroom make an excellent combo. Parking is a little difficult here so I suggest making a visit during non peak hours. Lunch is crazy. I love that a portion of their proceeds from Zingermans product goes towards a non profit. Ann Arbor food just keeps getting better and better read more

I was so happy when I found out they put a shake shack in Ann Arbor. I went in on a random Tuesday for lunch takeout . I ordered chicken fingers (which were delicious), a hamburger (not for me) and a mushroom burger with an order of cheese fries. This place has the best cheese fries hands down! My order was ready in literally 5 minutes and this was a freshly made hamburger not a McDonald's burger. The quality is great and the service is excellent. This is also in a great location (right off Washtenaw) with ample parking. read more

Okay, I changed my mind. After visiting multiple times in the past month, I have realized that I am addicted to these burgers. I used to think about burgers in the abstract but now when I hear the word "burger" I see a Shackburger. I don't even mind the cost. Maybe they drugged it; no idea... In any case, five stars it is. read more

Shake Shack Ann Arbor - Chicken shack, double smokeshack, cheese fries, fries, and a black sesame. No, I didn't eat it all alone. - Burgers Near Me - Ann Arbor, Michigan

I've been back for couple of times after they opened. Last time I went was around October? I noticed the Michigan emblems/logos/knick knacks are gone. The staff are still awesome sauce. Food is still good. I believe improved a little (or my mood was better) than my first experience. Store is still divinely clean. read more

Good burgers n shakes. Last time I was there they messed up my order. Online systems seem to do that more than real people taking orders. Good food al the same and they corrected order quickly. read more

I visited Shake Shack a day after it opened! There was a pretty long line but I was able to get my food quickly. I ordered the Shroom' burger. It was pretty good! I was pleasantly surprised. I also ordered cheese fries and a vanilla shake. The cheese fries were decent but the vanilla shake was just OK. I probably wouldn't get it again because it's not worth the price. Overall, I had a good experience here. The staff was friendly and the food was pretty good. I did not dine it but there were quite a few tables there for dining in. I'm sure I'll be back! read more

I was eagerly waiting for this joint to open in A2. But after my first visit I felt kind of disappointed. First of all I do feel it is over publicized. The quality and quantity dose not justify the hype. It is a very mediocre burger joint. Although the interior is pretty, the service is fast. But the burgers and shakes are not that tasty to remember or going back again and again. For a very small bite, for some snacks may be. The shakes are too sweet and there wasn't any freshness to it. Well I am sure nobody goes to shake shack for freshness. But still I feel it is lacking something. I lost my interest in this restaurant. I might visit them when I am near by and very hungry with low budget. read more

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Chicken sandwich with the strawberry mint lemonade.....that's all you need! Don't forget to throw a few splashes of Louisiana hot sauce (was already my favorite hot sauce so instant points from me) ! One of the best chicken sandwiches I've had. Chicken was good perfectly and seasoned well. I suggest getting lite mayo but that's just a personal preference. read more

Shake Shack Ann Arbor - Burgers Near Me - Ann Arbor, Michigan