Walked in on Saturday. One person online being served and 6 workers. I walked up to the cake…read morefreezer. Picked a cake and put it on the register counter. There was a young man with bright eyes like you want cake (I'm guessing that is what he was thinking bc no words were used). So he looks towards the other coworkers and says it will be about 5 minutes. I said it's 6 of yall in here nobody can ring me up. So apparently a young woman was training ALL of the staff and no one knew what to do or even what the dang ingredients were are she shouted fudge and swept across the room to point of the fudge to that same nervous young man. Idk what the kind of Ice cream emergency could have been occurring but I had to tell her ring me up sis. It takes 2 seconds and she did. Super frustrated and blowing hot air. And I felt for her bc she must be having a difficult time juggling the new staff and ice cream emergencies and regular walk in clients who want an ice cream cake in the rain. But that's how life is sometimes people are put in difficult situations and discover who they are and what they are capable of. And that's pretty awesome. Like you deserve 5 stars after all of the drama. The store is not yours but you seemed to understand that you were the face of the company and in that situation you put your pride aside and made my day. Thank you so much. Idk why or who set up the schedule to have all the trainees being trained and no one who knew anything except you. But my ice cream cake without writing was worth the $45 I paid for it. End of story. You probably never even knew how serious I was about the compliment when I said thank you great job. But we have all been there and we all must learn. So thank you I hope they get more staff or the staff being trained learns to make it happen in the heat of the moment just like you did. (This was a 4 minute interaction and reading it back it sounds wild dramatic but it wasn't)

A first on National Ice Cream day. They opened at 3 PM and…read morewe joined the queue about 2:45 PM. A classic spot. We opted to sit at a table. We were ready to order but it took a minute for our order to be taken. We ordered a banana split with two scoops chocolate ice cream, hot fudge (extra $1), chocolate sprinkles, whipped cream and only one cherry. I feel there should be a cherry for each scoop.

This place rocks! I wanted to go somewhere where they made good old sundaes. What a history this…read moreplace has! The decor of this place brings back memories of many years ago. I ordered a 2 scoop vanilla sundae with chocolate sprinkles and strawberry syrup. It was the bomb! The sundae was so delectable! Best sundae I have had in along time. The service was impeccable. The servers were all positive and happy to serve you. I can't wait to come back here and have the triple scoop sundae. They have so many different combinations of ice cream. Lots of other great items on the menu too!

Sometimes I come and get some Mister Softie ice cream...every summer the truck be on 164st &…read moreJamaica Ave....

I had every intention of becoming a customer, but the staff made that impossible…read more My son wanted to try Insomnia Cookies after hearing good things about it, so we stopped by on our way home. We were each holding drinks that we had just purchased from the neighboring store and planned to buy cookies to pair with them for the drive back. We weren't drinking them inside, weren't planning to eat inside, and the store doesn't even have seating or a dining area. Before we could even order, an employee stopped us and said, "No outside food allowed." I explained that they were just drinks we were holding and that we weren't consuming them. His response? "It's a kosher rule." I asked, "So how are we supposed to buy cookies then?" He simply shrugged. That was it. No attempt to explain, no alternative, no customer service whatsoever. I've never experienced being turned away from a grab-and-go cookie shop simply because I was holding a drink purchased next door. If this is truly store policy, it's incredibly unfriendly and makes no sense from a customer's perspective. If it was a kosher policy, a respectful explanation would have gone a long way instead of a dismissive shrug. Needless to say, we left without buying anything. They lost a sale and, more importantly, a potential repeat customer. First impressions matter, and this one was terrible.

Delicious cookies! Tried 3 of the deluxe options with the Triple Chocolate (amazing), Sea Salt…read moreCaramel (unique) and the Brookie (delicious brownie/cookie). Would recommend all 3 of them. A bit pricey but definitely a nice spot to go to when you have the craving for cookies. Also nice and talkative staff.

Italian ice galore! Ralph's is a refreshing welcome to Forest Hills, Queens, NYC's shopping…read moredistrict Austin Street with company history origins in Staten Island, NYC. I remember I would frequently patronized Ralph's at 497 Newbridge Road, East Meadow, NY with my then boyfriend and we would take home large cups including several pints for his father. Indeed, this Ralph's is priced higher than competitor Rita's. (I have never visited The Lemon Ice King of Corona due to the inaccessibility location via mass transit. Thus, I cannot make a juxtaposition for comment). I am willing to pay for high quality of ingredients, good taste and abundance for quantity. Ralph's is my ultimate brand of Italian ice to seek and intake - Uncle Louie G comes second and nothing else. Ralph's always have a extensive menu of flavors for classic Italian Ice (water ice), cream ice (sherbet), ice cream, smoothies, and "Tornados" (blended treats). Italian ice made correctly without any pieces of ice and water at the bottom of the cup for the flavor to be diluted. I am old school traditional conservative and choose my default favorite type: classic Italian water ice. I ventured here on a cold day during the Christmas 2025 season rather than during a hot stifling summer day. At day's end it was a sweet phlegmatic ephemeral moment. Customer service is very attentive, efficient, courteous and polite as I was the only patron in the house. I've learned that (I think) most Ralph's locations will be closed during the winter months and re-open March 2026 since Italian ice and ice cream is a seasonal operating business. Oh! I always enjoy Italian ice year round and wished it were open year round which their website claims "fat free & cholesterol free." Space is large for patrons to order, wait and order pick-up for this location. I like the large wall-to-wall decal mural which is specific to the Forest Hills locale as it was my one-time former residence. There is one in-door bench which I sat to thoroughly intake to enjoy my sweet treat. I did receive a sales receipt. I would gladly visit again for watermelon, strawberry, mango, orange and cherry flavors. Small peach Italian ice, $6.19 The scooping for this small cup is large and very abundant. The flavor taste like summer's peach flair which contains actual pieces of peach fresh fruit. It does not contain dried processed fruit. Wow! It is a justifying sweet ending for a long haul arduous bitter day. Ralph's accurate correctively produces Italian ice as a wondrous delight which is thoroughly satisfying to the taste.

Solid spot if you're looking for a quick dessert fix. The place is bright, clean, and visually fun…read moreinside, with a huge menu that actually makes it hard to choose. I went with a sundae and, at around $7, it felt worth it--good portion, hits the spot, no complaints on quality. That said, this is very much a grab-and-go setup. There's basically one bench, so don't expect to hang out. Only real downside was the service. Staff were efficient and got the job done, but the energy was flat. When you're selling ice cream and ices, you're basically selling happiness--some enthusiasm would go a long way.

Ice Cream N Tings is the Night and Shining Armour of St Albans. There aren't any local ice cream…read moreshops within walking distance inside of St Albans. I've heard that there was an ice cream parlor near, 196th but I was 2 years late due to my lack of awareness of my surroundings. So I decided to peek inside of this treasure trove and may I say, what a treat! Sensing the aura of the decor, pink & green striped wall conveying its charm and happiness, it also evokes a playful 80s aesthetic. All of that wrapped up in two words, FUN TREATS! I approached the counter snapping pics and a young lady stopped what she was doing to assist me. I got a little gun shy and I thought she was going to kick me out for snapping pics but she turned out to be very pleasant and engaging all the while, providing superior customer service. I found out her name is Mona, she allowed me to sample several selections such as - Latte Coffee, pistachio, Baileys, & Monster cookie, just flip it and you can see how it got its name. I'll let you figure it out from the pictures. The latte coffee was the least for me, only because I don't like chips in my ice cream. All of the other flavors that I mentioned, were a hit. I also purchased a carrot cake. Trust me on this, Bailey's and the carrot cake together are a grand slam! Instead of waiting for Mr. Softy, I stocked up on 4 flavors, Monster cookies, Pistachio, Bailey's, and Butter pecan. I can sit and enjoy at any hour of the day, in the comfort of my own home. Thank you to the owner and staff of Ice Cream N Tings... Inspire more, Yelp more!

Saw this on TT & had to give it try. It didn't disappoint. Brought my daughter with me & she…read moreenjoyed her cone ice cream in the freezing NY winter. The attendant was very pleasant & helpful. My daughter insisted on us sitting & have a cone- the place was very clean & welcoming.

This cold stone is the one that I go to the most & the service is just getting worse & worse…read more Today I was in the mood for ice cream, I know this location is kosher so I knew I wasn't going to be able to taste the new Lucky Charms creation. However, they have a banana pudding creation that I've been dying to try. The lady says they had the Lucky Charms but stopped selling it because they are kosher which is weird to me but ƙ. I ordered a shake with almond milk there was no almond milk. So we had to order with whole milk. Whole time the lady had no friendly expression, she just looks disgusted to be working there. We move on to the other items on my list & finally get to my order which was the Banana Pudding. This lady tells me there's no vanilla wafers. That's when I said o what do you really have? No vanilla wafers, no almond milk no lucky charms. Ughh. I ended up getting my usual which is the birthday cake remix however, instead of fudge I get caramel & I add cotton candy ice cream to it. It is always so good this time it was not good at all. There was a bitter expired old taste to the ice cream & couldn't pin point what it was. Finally, I see that it's the sprinkles that was the issue. The sprinkles were crunchy & it shouldn't be crunchy. So they either updated the kind of sprinkles they have or they had old expired sprinkles, either way it wasn't good. So if you want good customer service skip this place all together. Back when they had the Barbie ice cream one of them did it really nice. The next time I went it looked wack so I was like why does this look like this she said that's how it comes I said no cuz I came the other day & the lady with the pink hair did it right. She had an attitude about it. I'm over this location.

Although I have enjoyed many visits to this location, we received the sad news today that this…read morelocation has been sold and although remaining open, has decided not to remain Kosher-certified. A shame, as much of the location's clientele are Kosher observant and from the area.

Fresh, friendly, and reasonably priced! A welcome bubble tea and froyo place in Jamaica.read more

3.5 stars overall…read more The froyo here costs $0.65/oz, which is the cheapest I've seen so far in NYC, and there's even a buy one get one 50% off ongoing deal. However, given the price and deal and lack of information about the ingredients, I'm not sure how much yogurt is actually in this "froyo." It's very creamy, not tart at all, and very much like ice cream soft serve. The flavors weren't overly sweet though, which was good. When I visited, the flavors were vanilla, dutch chocolate, original tart, strawberry, cookies and cream, cake batter, mango sorbet, and pomegranate raspberry sorbet. The original tart and strawberry dispensers were out of service, so unfortunately, I wasn't able to try them. They have a good amount of toppings, all self-serve: pretzels, oreos, cookie dough, fruit, popping boba, etc. The worker was nice and polite, and the seating area was fine -- there 3 small tables near the front of the door. This is a good place for cheap(er) frozen yogurt, but I personally would go to Red Mango because I like the tartness of their froyo and can guarantee that their froyo is actual frozen yogurt. Cold Crush isn't a bad option though for those who aren't really picky about their froyo.