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    Shake Shack Union Station

    3.2 (375 reviews)
    Open 10:00 am - 11:00 pm
    Updated a few days ago

    Order Shake Shack Union Station Takeout or Delivery

    Shake Shack Union Station Photos

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    SHAKE SHACK UNION STATION ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Good for kids

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    All kiosk ordering
    Doug P.

    Great burgers. The first time we got fries and they weren't all that great. The second time we got shakes instead of fries. The shakes were great and, for us a better deal than the fries

    Gabrielle H.

    Horrible experience. I put a photo with my first order. I got there and they handed me the bag. There were 2 fries and a burger in there with 1 side of cheese. I ordered cheese fries with an extra side of cheese. I also ordered the new truffle fries. When I tell you...the attitude I was met with when trying to get my actual order was ugh...I don't experience this kind of customer service at the other location. SMH. I ordered a second order, but this time just fries from the kiosk. My video shows you that I ordered just fries and ended up with cheese fries. 2 orders wrong in the same day. I just left with the incorrect order bc this is crazy. Plus I don't want to be met with an attitude again.

    I ordered well done, that ain't well done
    Patrick G.

    My son wanted a well done burger. As you can see from the pic, it wasn't even cooked. That said, my bacon double and cheese fries were tasty, along with our strawberry and cookies n creme shakes. Waited about 15 minutes for the food. The water tasted awful but maybe that's the District's fault. Tip: there is a foosball table and cleaner/more seating upstairs! Yo boy PG out.

    James R.

    I rarely write reviews of fast food but Shake Shack in Union Station is very convenient especially if you are catching Amtrak. Less positive is this outlet is one of the dirtier I have visited. The tables were not cleaned so you are basically serving your own. There is better ambiance upstairs assuming the homeless have not down a take over.

    Dirty
    Sabrina R.

    The food the 1st time was fantastic, but this experience was not the same. The whole crew needs to be retrained. Food was over cooked and cold. The so called leaders were not prepared for the task at hand. The people and restaurants were dirty and unfit to be serving food. Countertop was dirty. And if you ask if they could clean them off they brushed on the floor. Never again Washington DC union station. I work for Amtrak and was looking for great service and food.

    ShackMeister Burger, shackmeiser Cheese Fries
    Carol D.

    Third visit at this location. I'm writing a review to document the fact that if you order off the app, YOU HAVE TO ASK FOR YOUR FOOD At the counter. I waited like an idiot while my tasty burger and fries was turning into a cold blob. Such a bummer. Food (5/5): I'm such a huge fan of these cheeseburgers! I love the flattop crispy patty and streamed bun. I've gotten an avocado bacon burger with crispy onions and this is a decadent sandwich! There's so much flavor in this sandwich! I love it! Other than the truffle burger (which I'm waiting to come back) this is my favorite. Atmosphere (3/5): crowded, dirty, with lots of homeless folks wandering around. Not sure that they even clean up or police the area. Service (3/5): Servers seems super grim and not very friendly.

    Sad how pitiful and greasy

    Food greasy portions small and over cooked oil needs to be changed in fryers. The staff was grumpy and seemed short staffed and overworked in need o customer service training. shack used to be great what happen?

    Fries and double shack burger
    Calder S.

    The food is good (standard Shake Shack) but the rest of the experience isn't. I often order ahead, and the order is either late so I have to wait around, or it's too early so sitting there getting cold (like, yesterday I was 10 minutes early and the food was already bagged and sitting there). The location isn't very clean. There's often a lot of trash left out on tables that haven't been cleared. The upstairs seating section is enormous but always closed. The cashier often sits down on a stool and looks at her phone between orders, and gives you the minimum attention when you order. Fries are sometimes not seasoned appropriately, like they forgot the salt. They need to put in a little more effort.

    Joel H.

    Being that all Shake Shacks follow the same model. This review is pretty consistent from location to location, just some minor tweaks, We visited here with the Key Clubbers from various locations in New York State. Some students told me that they never heard of Shake Shack.... WHAT!!! OMG... Please don't tell mew that you have never had a Shake Shack burger... Please! This incredibly tasty piece of meat (or chicken or mushroom) with cheese on their signature bun is nothing less than awesome. It's all about the taste, and a Shake Shack burger comes with plenty of it. Even they're "shroom' burger was a tasty fried breaded mushroom with cheese on the same signature bun, or as their menu says: Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce™." It was awesome. The team members in all locations are always smiling and friendly and I can not imagine the pressure that they go through. Their locations are well positioned and always busy. People are just happy to be here. Shake Shack is always and amazing experience. They definitely have something for everyone here. Danny Myers knows the audience and how to present to them. KUDOs to Shake Shack!

    Shake
    IL P.

    This is a very based store, my friends were complaining a bit but I don't care. I liked my burger

    sunset lemonade
    Ashley B.

    Shake shack never disappoints. The six-piece nuggets were absolutely delicious--crispy on the outside, juicy on the inside. The fries could use a bit more seasoning, but still some good fries. the sunset lemonade was THE BEST! i love the flavor! Service was pretty good, and for ambiance they have straws, forks, spoons, mayo, pepper, ketchup, everything you need to make your meal good.

    Outside seating
    Doug B.

    Standard Shake Shack menu and extras. Nothing special except a cool patio location inside Union Station. Lots of choices in Union Station, and this is one of them. Nothing special.

    Shake shack ShackBurger
    Kia G.

    I waited about 15 minutes for the shake shack burger. Yet somehow it was ice cold. I figured out why: the meat was so undercooked that I had to throw it away. This was my first and last time coming to this location.

    ShackBurger - Pretty good but the patty was under-seasoned :/

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    5 years ago

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    4 years ago

    Overpriced food for under performance quality. Will not be retuning. Save your money and go somewhere else.

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    Page 4 of 10

    Ask the Community - Shake Shack Union Station

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    The Capital Burger - Our namesake burger is served French onion-style with caramelized onions, Wisconsin Grand Cru gruyère and shallot aioli.

    The Capital Burger

    4.3(1.2k reviews)
    0.8 mi
    $$

    Very good service! I will definitely come back to this place. All of Telma's recommendations were…read moreexcellent and she gave us great suggestions. The service she provided was outstanding!

    This place is sooo good! Perfect ambiance, the vibe is kind of a modern pub without being dark and…read moredreary, big comfortable booths, plenty of space to not feel like you're part of someone else's conversation. Honestly we were so pleasantly surprised by how good the burgers are! I had the Capital Burger which had such incredible flavor and the burger itself is thick and juicy. Despite having just had a big dinner somewhere else, as I write this, my mouth is watering. My daughter had the wild mushrooms burger and she loved it -- the aioli had the perfect tang to go with the mushroom and Swiss, both burgers were cooked perfectly medium as requested. The old fashioned was just your typical old fashioned with a slice of candied bacon attached to the outside of the glass. We were hoping for something smokier and a little different but it was still a very good Old Fashioned. We shared the chocolate mousse and it was perfection. Yum! If I lived here this would be my new regular spot.

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    The Capital Burger - Our Stoli Doli spiked shake is long sought & loudly slurped. Stoli Vodka hand-spun w/rich vanilla ice cream & topped w/candied pineapple

    Our Stoli Doli spiked shake is long sought & loudly slurped. Stoli Vodka hand-spun w/rich vanilla ice cream & topped w/candied pineapple

    The Capital Burger - Blue Cheese and Truffle Burger topped with cabernet-braised red onions.

    Blue Cheese and Truffle Burger topped with cabernet-braised red onions.

    The Capital Burger - The Capital Burger offers signature burgers, handcrafted cocktails, local brews and award-winning wines.

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    The Capital Burger offers signature burgers, handcrafted cocktails, local brews and award-winning wines.

    Your Only Friend - Sub club

    Your Only Friend

    4.4(153 reviews)
    1.0 miDowntown

    We had a gift certificate to Your Only Friend. Glad we did! This spot is a gem! Get here early…read morebecause the seats will fill up! The service was superb and the ambiance was awesome! All the way down to the mayo wallpaper in the restroom! As a Dukes Mayo fan, that's awesome! To the food and drink. We had a pickle soda and local sour beer. Both were great and tasty on a hot day. We had three various appetizers from the cool ranch onion rings to the Seattle fries with a mix of dope beet salad in there. All were good, the onion rings were definitely my favorite and judging by all the orders I saw around, it was everyone else's as well. The mains were the RPG and the fish special. The RPG was a bit heavy on the mayo, next time would ask for less mayo but it was still delicious as a char su pork fan. This hit the mark. The fish sandwich was tangy and spicy which made it delicious. It was a bit messy and the bun didn't hold up great but that didn't detract from the flavors. All in all this place is a gem of a sandwich shop / bar. Would recommend if you are in the area.

    Wanted a quick meal near my hotel from a conference. This place had a bib and some interesting…read moresandwiches. I got the hot nug and Cacio e Pepe fries. I ordered to go and it was quick. The food was good. The hot nug sandwich had a nice tangy taste. Not too spicy and was very manageable. I'd had lived more spicy but the flavors were still very satisfying. The fries were great too. I really enjoyed the sauces and couldn't stop eating them. I'd definitely recommend Thai place if you are looking for a good sandwich and a quick bite!

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    Your Only Friend - To go order area.

    To go order area.

    Your Only Friend - Cacio Pepe fries are also a must!!

    Cacio Pepe fries are also a must!!

    Your Only Friend - Old Fashioned

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    Old Fashioned

    sweetgreen - Healthy Salads, Wraps, and Bowls

    sweetgreen - Healthy Salads, Wraps, and Bowls

    3.0(14 reviews)
    0.7 mi

    I placed an order through Sweetgreen's website for pickup at the Mount Vernon location at 601…read moreMassachusetts Ave, NW in Washington, DC. This particular. SweetGreen location is for "pick-up" only. Sweetgreen charged me $19.56 to my card. When I went to the location to retrieve the order, the Manager (a short, Hispanic male) told me that their power had been down, so they hadn't received any orders. Yet, your company charged me $19.56. I asked him to provide me a refund, and he stated he does not know how to do that. He told me that I will need to request a refund through the app or the website. I go to my app and pull up the website from my cell phone and asked him, where do I request a refund? His exact words were, "I DON'T KNOW". I asked him for the number to Corporate or to someone in customer service who does know and can answer questions that he clearly did not know, and his response to me again was. "I DON'T KNOW". I spent 35 minutes of my lunch hour in there with no help, no refund, no food and not knowing how to request assistance for the refund. I left, went back to my office, and logged back into SweetGreen's website, where I placed the order. I logged into my account, only to find that all the contact numbers for SweetGreen were not working or out of service, and they only allow you to chat with AI. I explained in detail with AI. Heitzel R. stated she could assist me further, and after that I sent an additional 5 messages because Heitzel R. stopped responding to me. Then I received a message stating that the chat ended. ARE YOU KIDDING ME? No one was able to assist, and at this point, I'm EXTREMELY FURIOUS, I'm out of $19.56, I didn't get a chance to eat lunch, and my problem has YET to be RESOLVED. I will NEVER in my LIFE order from this place again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Also, I would've given this location ZERO STARS if I could, but unfortunately, Yelp does not allow that.

    I am normally a big fan of sweetgreen but I haven't visited in awhile and I don't know if the…read morequality went down, or this is just a bad location to go to or a bit of both. First off, after navigating to this location I got to the door and didn't realize it's a mobile order only location. It doesn't state that on Google, or Apple Maps! That means you have to scan a QR code on the door, make an account and download the app just to make an order. Very user unfriendly and it took way too long for that whole process. I should at the very least be allowed to order without making an account or from a website but I digress. Or it should have an iPad inside for you to order from like most places do! After that process I got my bowl and it just was not good. The ingredients didn't taste fresh, it just felt like a bowl of slop if I am being honest. I personally don't see myself ordering sweetgreen again for a very long time after this experience. I used to be a big advocate of their bowls but I can't support a location that doesn't even let you order inside at a window or something. I'd say avoid this location and find a different place to eat within DC if you can. It's not worth the time, money or energy for the product you are receiving from my experience.

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    sweetgreen - Healthy Salads, Wraps, and Bowls - Order Pickup Station

    Order Pickup Station

    sweetgreen - Healthy Salads, Wraps, and Bowls
    sweetgreen - Healthy Salads, Wraps, and Bowls

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    Raising Cane's Chicken Fingers

    Raising Cane's Chicken Fingers

    3.4(61 reviews)
    0.1 miNoMa

    I left Raising Cane's genuinely frustrated and disappointed. What should have been a quick lunch…read morewith my coworkers turned into one of the most disappointing fast-food experiences I've had. Unfortunately, the problems started as soon as we opened our food. I ordered a 3 Finger Combo with naked tenders, extra crispy fries, and three pieces of Texas toast with butter on both sides. Instead, I was missing an entire tender, my fries were soft instead of extra crispy, and the toast wasn't prepared as requested. These are modifications that have been accommodated at other Raising Cane's locations, and my order was confirmed before I paid, so I expected it to be made correctly. It wasn't just my meal that was wrong. One coworker substituted fries for coleslaw but somehow received two coleslaws instead, even after the order had been read back correctly. Another coworker found a long black hair in his food, immediately ruining his meal. By the time we realized how many mistakes had been made, we had already left the restaurant, so there was no practical way to have everything corrected. Mistakes happen, but it's rare to see so many errors in a single order affecting multiple people. Missing food, incorrect substitutions, ignored requests, and a hair in someone's meal all made for an incredibly disappointing experience. To make matters worse, the service itself lacked professionalism. The employee taking our order repeatedly asked coworkers for help, seemed confused throughout the process, and even forgot what she was asking. When I later spoke with the manager in the gray polo, I expected someone who would take the concerns seriously. Instead, he came across as dismissive and confrontational, leaving me feeling like our experience didn't matter. Overall, this was one of the most disappointing fast-food experiences I've had. I hope this location improves its order accuracy, food quality, and customer service, because customers deserve better than what we received.

    While visiting from California, my friend took me to Raising Cane's at Union Station and I…read moreabsolutely loved it! The chicken was perfectly crispy, juicy, and flavorful. The fries were golden and crunchy, and the drink was super refreshing--just what I needed after a long morning of sightseeing. The customer service was excellent everyone was friendly, quick, and helpful. I also loved the decor inside; it was fun, clean, and had that signature Cane's vibe that makes the experience even better. We enjoyed our meal sitting around the beautiful Union Station, which is such a historic and stunning building. After eating, we explored inside and admired the architecture, shops, and all the energy of this iconic spot. It's the perfect place to enjoy good food and soak in some DC history at the same time. Definitely a great stop if you're passing through Union Station

    Photos
    Raising Cane's Chicken Fingers
    Raising Cane's Chicken Fingers - Food was good and staff was friendly

    Food was good and staff was friendly

    Raising Cane's Chicken Fingers

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    Unconventional Diner - Lebanese Fried Rice

    Unconventional Diner

    4.4(3.5k reviews)
    1.0 miShaw, Downtown
    $$

    Yep. If you're reading this, you should just make that reservation and go... and yes, I would…read morerecommend a reservation because this place is pop-u-lar, and I see why. The space itself is bright and airy and a bit on the noisy side. But the service was very good, and the food was served quite quickly. I've been on a shakshuka kick lately, so I opted for the the Sweet Potato Shakshuka, which is described as: Sweet Potato Curry, with Chickpeas and Sunny Eggs with a the chicken add-on - gotta get that protein in, after all. This was one of the most unique shakshukas I'd ever had... It literally tasted like a curry dish you might get at your local Indian restaurant, with a bit of a brunch flair to it. The curry itself had a wee bit of spice and was a bit sweet - but that could have been from the sweet potatoes. The chicken was served in a bowl on the side, which felt a bit... odd... I would've expected it to be incorporated into the main dish. It was kind of bland and a bit lukewarm, so I don't know that I'd order that again... but I would definitely order this again!

    The good: the restaurant is definitely clean and our food came out quickly. The chicken and waffles…read morewere really good! I enjoyed the cornbread waffles and the sauces they game with. The meh: they didn't have space for strollers or have high chairs. They only offered a booster that doesn't have straps. My baby is a wiggler and high chairs are a must when we go out to eat

    Photos
    Unconventional Diner - Space is large, bright, and contemporary.  Reservations recommended.

    Space is large, bright, and contemporary. Reservations recommended.

    Unconventional Diner - Tip-Top Chop

    Tip-Top Chop

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    HipCityVeg

    HipCityVeg

    4.3(1.2k reviews)
    0.8 mi
    $$

    I love you guys sooooooo much omg. my go to order is the meal deal with the basic b burger, medium…read morefries, campfire bbq, and sweetened green tea. holy crap it's so good. honorable mentions are the philly cheesesteak and veggie burger as well I was devastated when the DuPont circle location closed. I need the Chinatown location to never close so I'm writing this review

    This was really good!! I had this place bookmarked since the previous time I visited DC. We had…read moreattended a hockey game and were starving afterwards. As we were walking back towards our hotel, we actually were passing here so I chose it for our din din spot. I thought for sure it was going to be packed but luckily it was not. I knew I wanted a burger but was struggling with choosing which one. Hubs knew he wanted the Cheesesteak and knew I wanted fries. I went with the Smokehouse burger. We grabbed a seat and did not wait long for our food to come out. I really enjoyed my burger and scarfed it down! I paid for sauces, which were tiny and super overpriced. Hubs enjoyed his cheesesteak but he prefers meat. I had a bite and thought it was really flavorful and very closely tasting like the real thing. I noticed later this is a chain, which is pretty cool. I think the prices were pretty steep so I might skip on the fries next time. The food could have been warmer as well. Definitely worth a visit and will most likely be back when in DC again.

    Photos
    HipCityVeg - Buffalo Bella burger (fried mushroom) and sweet potato fries

    Buffalo Bella burger (fried mushroom) and sweet potato fries

    HipCityVeg
    HipCityVeg - Order on the right and then wait for your order!

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    Order on the right and then wait for your order!

    Shake Shack Union Station - burgers - Updated August 2026

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