Bottom Line: A little chaotic and perhaps lacking in service but a darn good cheeseburger. I'm not sure what makes Shake Shack's signature burger, the Shack Burger, so good but I really enjoy it. You can get a multiple patty burger but I always stick with the single and find the meat is savory, the tomatoes juicy, the lettuce crisp and the cheese melty. Yum. I'm not a fan of the crinkle cut fries so I skip those but I'm sure others will enjoy the fries and other menu items like hot dogs, shakes, soda, wine and beer. This location is located inside Union Station on the main level. I like the location because there is lots of good people watching weather you sit downstairs or upstairs read more

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Shake Shack came to the LA area a few years ago. I remember going to the West Hollywood when it first opened and was super impressed. Since then I've been to several in the LA area and even one in Milwaukee but this DC location is the first time I went with double patties and double cheese. And excuse me for speaking Californian but this burger was no In-N-Out Double Double! I never thought I would say this but it was way too much cheese and way too much meat. The burger was just too much period. Fries were fine as was the service. But the best thing about this location was the location. Sitting on the outer area of the restaurant and being able to people watch and admire the architecture of the train station is pretty epic. Maybe next time I'm in DC, I'll give this location another chance but I'll make sure to stick to a single patty. read more

Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

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How can a burger place not have hamburger. Curious minds want to know. Place was dirty. No signs were posted stating they ran out. You have to wait in line to be told they don't have it. Very disappointed read more

I placed an order for delivery of 15 items and paid 161.53. Out of 15 items, 6 were missing. I called the Union Station store and tried to resolve the issue but no one answers directly and when you follow the prompt to speak to a manager, their "message quota" is at capacity. How does someone get a mobile order resolved when something goes wrong? Not a fan of Shake Shack. Let's see if this gets someone's attention because I'm owed $37.54. UPDATE: Shake Shack did in fact reach out and resolved the issue by refunding the order. I appreciate the follow up and resolution. read more

I've been to a few of the Shake Shack locations a number of times. They make solid burgers, great quality toppings, and seem to deliver a very consistent burger. I do enjoy their crinkle cut fries. I recommend the plain fries rather than the cheese fries. What you need to make sure to get is the frozen custards (they are awesome) My only issue is portion to cost. Your getting everything really nice quality, but it isn't going to come cheap. Not a horrible value, but not a steal. As for this location, they seem to have ample seating even during lunch or dinner rush. Two floors for places to eat and you could always go somewhere else in the station to eat your meal. No complaints here, and my kid loves it as well. read more

Food was good!! I love shake shack and had never been to this location. Employees were so sweet- but I removed stars because there were multiple bits of hard plastic in both of my boyfriend and I's shakes:( read more

Shake Shack at Union Station in DC is a great option for delicious burgers and much more when you are hungry and need something quick. The staff here is very friendly and accommodating to make sure that you have everything that you need. Good overall experience every time that I have been here. read more

Shake Shack Union Station - Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

I've been to a few of the Shake Shack locations a number of times. They make solid burgers, great quality toppings, and seem to deliver a very consistent burger. I do enjoy their crinkle cut fries. I recommend the plain fries rather than the cheese fries. I typically order the Chick'n Shack but felt like deviating from my norm while i was out of town and visiting this location. Ok, admittedly the expensive burger was very good!!! I had the double Smoke Shack and I had lettuce, tomato and onions on it which made the burger super tasty. I will have to go back to back sure it wasn't a fluke. The service was pretty good as they cook your burger when you order it so it took about 15 mins. This location is great if you are on the Metro or Amtrak. read more

Visited this location at Union Station, my first Shake Shack experience. It was crowded, but the staff was quick and made the line move quickly. I ordered the Shack Stack to try something new-- it's a single patty with a deep fried, cheese-stuffed portobello mushroom on top. It was absolutely delicious. The crinkle cut fries were perfectly cooked too. I definitely wasn't disappointed. read more

Shake Shack Union Station - Shack Stack with Fries - Burgers Near Me - Washington, DC, District of Columbia

Not impressed. We were waiting for a our tour to begin and we decided to have dinner while we waited. SS is right on the left hand side once you enter Union Station. Super convenient, but if it is a busy weekend or just plain busy, be prepared to wait. There is a small dining area downstairs, but if you go upstairs, there are some additional seating (there is an elevator available too). The bathroom is also upstairs and the code to get into the bathroom is on your receipt; otherwise the public restrooms are in the station (women's at Gate G). I made a mistake in ordering a Shroom burger thinking it was a burger with mushrooms on top. NOPE, it's an actual portabella mushroom deep friend that looks like a burger. GRRR, silly me, I didn't read the menu correctly. The burger was ehhh but then again I'm a meat eater. I begged my husband to buy me another cheeseburger in which he did. The cheeseburger was just OK to me. Nothing special in my opinion. The crinkle cut fries were excellent though and I enjoyed them. Super crispy! All the condiments are downstairs (non upstairs) as well as drinks/ refill. You have to ask for refills behind the counter. Also if you dine upstairs there are some games for the kiddos and even for the bigger kiddos to pass the time. read more

Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

I LOVE Shake Shack! Their burgers are so tasty. We ended up here after a horrible experience at Sugar Factory next door. It was a breath of fresh air. We got bacon cheeseburgers and Angry Orchard ciders and everything was great. My wife is a vegetarian so she ordered a grilled cheese. I wish they could jazz up the grilled cheese a little and put it on the menu. read more

Shake Shack Union Station - Bacon cheese ShackBurger Fries Angry orchard cider - Burgers Near Me - Washington, DC, District of Columbia

Updated Review: I wrote my earlier review of this place after only a handful of visits. After more than two years of coming here it is now due an update and upgrade in the number of stars awarded. The burger is so elegantly simple: high quality beef, soft bun, tasty cheese, fresh toppings, all served along crinkle cut fries. Never too thick or too messy, it is what I imagine burgers tasted like at old-timey joints that had car-hops and fresh ground mid-western beef burgers. The crust formed on the flattop grilled burger is perfect. The beef-to-fat ratio feels on point and the flattop allows for a juicy patty that is addictive. The cheese puts the burger over the top. I am not sure what is in shack sauce but it absolutely compliments the burger. I do add ketchup (because...well it's ketchup) and a touch of mustard which adds tanginess to compliment the savoriness of the beef. I need to do a real-time comparison between Shake Shack, Five Guys, and In and Out. Those are my favorite burgers in this genre (yes there are various genres of burgers: greasy spoons like a corner carry-out; Fast food like Wendy's of McD's; quick serve to order like here; causal sit down like Red Robin; traditional restaurants; and high end gourmet). The beef taste like the cows were fed a vegetarian (grasses) based diet. The irony is that as I eat the burger, the cows from which it is produced had a more healthy diet than me. On to the fries. Crinkle cut. Crispy. Golden. Perfect for that genre of French Fry. The cheese sauce, similar to or might be a béchamel sauce, is worth the extra calories. A dip in the cheese then a dip in Heinz ketchups the perfect bite to me. Would that they made a macaroni and cheese out of that sauce! Pretty please just develop it and give me a shoutout in the description. Shake Shack has so many reviews and such a loyal following that I want to make sure I add some value for the Yelp community in this review. If the often long lines make you avoid this place just download the App. I place and pay for my order in the app. The app allows for full customizations and a real-time look at how those customizations effect calorie counts and the overall price. Once the order is submitted in the app, I get an estimate of the time it will be ready and finally a text when the order is ready for pickup. I breeze right past the queue of non-appers directly to the pickup counter without breaking stride. If you are like me your order rarely varies, thus, the save order feature in the app save so much time as I can order with the press of one button. The perfect arrangement. Solid five stars that deserves many more. The hype and the lines are worth it but the lines can be avoided by downloading the app and ordering in advance. read more

Shake Shack...I love you!!! This is a treat that I like to indulge every few months whether I'm in DC NYC or another city with a location. With regard to this one at Union Station, the food is as good as I've had elsewhere. Shakes are beyond yum and service is friendly. read more

I was heading home to the Philadelphia area after a quick trip to Washington and decided to stop off at the Shake Shack in Union Station to get a quick bite to eat. I ordered up at the counter and I decided to go with a hamburger with tomatoes and a side of French fries. I was given a buzzer and a took a seat. This Shake Shack has plenty of available seating and I easily found a seat even though the restaurant was fairly crowded. My buzzer went off after about a short 5 minutes of waiting. My burger was a bit on the smaller size, but I did appreciate how fresh the tomato was and how tasty the French fries were. The French fries were nice and crispy with a nice, thick amount of potato. The burger itself was very tasty and the burger was nicely grilled. Finally, I decided to go back later and order the Washington Monument concrete. I elected to go with one scoops, but it did end up seeking rather small. The concrete was made with chocolate ice cream and filled with soft and flavorful chocolate-mint balls. Altogether, this is a quality Shake Shack that serves tasty food at Union Station. read more

The Smokeshack burger my husband and I tried was very average, not as good as a 5 Guys burger. Not a big fan of the crinkle cut fries. The Milk Bar shake I tried had a strange flavor. Not impressed with my first Shake Shack visit. read more

I'm going to attempt to keep this short and sweet. Not something easy if you read my reviews. This location is by the Spy Museum and across the street from the Portrait Gallery. It most likely is there busiest DC store. Parking is either off street, parking garage, or nearby valet from one of the hotels on the block. I recently enjoyed them for my second time and made a point to bring my son with a friend this time around. First visit was stronger than the first. But also the second visit was much more mobbed. Go in stand in line and look at the menu boards then proceed to the cash register. No combo's so it gets real like quick on the total. Burgers are around $7.50, shakes around $5.50, so you get it. The employees on both occasions were super friendly, smiled and really seemed to care about there job. Service was impressive, I will leave at that. No issues either time on checkout where you get a buzzer to come to counter for your food. Condiments, napkins etc. are in an are that is in front of the checkout. Both visits had more debris than I would like on the floor. Both times dirty tables as well. The place is always busy, there seems to be no down time. So the only way possible to stay on top is having a staff designated to remain in the dining room. They don't do that and I never saw anyone cleaning. Food was out quickly both times, like within 10 minutes, or so. Order were correct and checked over before being turned over to me. The burgers and shakes are downright delicious. This time I got my burger with shack sauce. I also got a coffee based shake which was super yum! The deduction in rating is is twofold. They are not keeping the dining room clean. This is from two visits. They push the price point too far for what is provided. Its good, but is it that good...? NO! It's something special for out of town folks because they are still a smaller chain. I would go back in a heart beat! But if I had one in my town I would not be a regular with prices far exceeding other burger/shake joints. As well parking is nightmarish if not on foot then you better really want it bad. Great service, great burgers and shakes, but a few negatives cannot elevate above a on par rating. read more

Shake Shack Union Station - Double w/ shake shack sauce...YUM! - Burgers Near Me - Washington, DC, District of Columbia

This is the first Shake Shack that I have been to that serves breakfast? Unless I have been oblivious and didn't look through the menu thoroughly at other locations.... Unfortunately I came in the afternoon so I got my usual, the Shake Stack with a side of their delicious crinkle cut fries! I also ordered the Washington Monu-Mint Concrete. The food here is comparable to other locations, DELICIOUS! The Washington Monu-Mint has chocolate custard, minted marshmallow sauce and chocolate truffle cookie dough. I am usually not a fan of mint flavored sweets, but the minted marshmallow sauce is subtle. If you love cookie dough ice cream, you def need to try this! This location has tons of seating available, there are two floors. On the second floor there is even a foosball table! I came here with a friend on a Sunday afternoon and we were able to find seating immediately... it was super cold outside so not many people were out and about in the city as usual. I would predict that this spot gets pretty packed normally because it seems like a great spot to kill time if you are waiting for the train, metro, etc. The staff were all friendly and the restaurant itself was very clean. The staff here would go from table to table and offer to cleanup after guests. I definitely want to try to come back and try their breakfast one of these days :) Another wonderful Shake Shack experience to put under my belt on my quest to visit all Shake Shack chains ;) read more

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Is this the worst shake shack of them all? When I order there, it takes 30 minutes and I only get it when I ask where my order is. When I order online, they always forget at least one thing in my order. The staff are the opposite of helpful. The place needs a new manager. read more

There's no Shake Shack in Hawaii. This is one those Hawaii people's to go place when they visit the states. I ordered the regular burger with some zigzag fries. The meat was juicy and good while I was eating it. But it took awhile for it to go down. Also, the price was higher than their competitor for a regular burger. Sorry Shake Shack, my favorite burger is the other one. read more

It's supposed to be the In n Out of the East... I think people on the East coast, need to try In n Out before making such statements. Came here for lunch while visiting America's capitol. This is located in the Union Station & it is pretty busy, but the staff are very efficient, they keep their cool & give good service. The restaurant is surprising clean since it is in a busy area. Since, it was my first time at Shake Shack, I got the classic burger & asked the cashier which shake to try. She told me to get strawberry since it is a classic. Strawberry it is! The burger reminds me of Spongebob Square Pant's Crabby Patty! It looks just like it! The taste, well, let's just say it is not In n Out burgers! The strawberry shake was ok, not great, but good. I was expecting more out of their shakes, considering their name being Shake Shack. Oh well. It was a mediocre experience, but I am biased since I grew up on In n Out burgers & shakes! read more

Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

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The hotdogs that I get are usually burnt black and the hamburgers are not fully cooked. You can get ecoli if burgers are not well cooked

Moving to DC made me fall in love with hamburgers. Places like Good Stuff Eatery, Ray's Hellburger, and even Five Guys prove to me burgers are an amazing food. After 7.5 years living in the city of great burger, my visit to Shake Shack made me realize DC raised my burger bar. There really is nothing special about Shake Shack. The burgers are overpriced and subpar. They are small and even the fries aren't that good at all (lacking flavor). The location of this Shake Shack is awesome (Check out the fussball table and shuffle board on the second floor), but in terms of food, save your money and go to ShopHouse nearby. read more

Ouch! 79$ for burgers, fries, shakes and a hot dog. I'm not buying it, no pun intended. Our order came out all the way wrong. From missing order items to not labeled shakes. It was just a first time disaster for me and my boys. The cheese fries, it's crinkled fries with cheese sauce. Nothing more. Burgers are okay. A little dry and not enough of their sauce. It barely had any on it. The shakes, it was so hot in Union Station that the shake was melted by the time I got to drink it. Not sold on this franchise. I was looking across at UNOs thinking I should have eaten there for the price. Not the best. I'm being told the Capital One and Pentagon City location are better ones. Not sure I'd even want to try those locations. read more

Nasty cooks eat chips while they cook your food and staff is more concerned with closing. I wish I never tripped these clowns.

Shake Shack is awesome and this location is great--plenty of seating, which is rare at Union. The chicken shack is my favorite thing here, the mayo and batter on the chicken really set it apart from other chicken sandwiches. Fries are always good, burgers are excellent, sweet treats if you are into it, and nice options for alcoholic drinks as well. OH and they have breakfast sandwiches. I usually get the egg and cheese. So simple, but the combination of the egg, potato bun, and cheese leave you feeling very satisfied and delighted! Nice work, Shake Shack! You never let me down! read more

Shake Shack Union Station - Chicken shack. GET IT. - Burgers Near Me - Washington, DC, District of Columbia

I was charged twice. I only ordered once. I tried to call shake shack and no one answered. Submitted a complaint and no one answered. read more

Shake Shack Union Station - Burgers Near Me - Washington, DC, District of Columbia

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I've heard nothing but great things about Shake Shacks for years and this was the first time I came across one where the line wasn't crazy. I'm not sure this location is like the others, but the line moved quickly and we got our orders in after just a couple minutes in line. I ordered the Smoke Shack burger, fries, and a chocolate shake and it was pretty pricey at $17. Waited five or six minutes for our food and went upstairs to eat. The burger was good, but I've had many others that were the same or better...I don't think I really liked the sauce. The Kringle cut fries were good, but nothing special. The shake however was GREAT. I'm Keats a fan of a shake you need a spoon to eat! I'd like to give this place another shot sometime. Place was clean, bathrooms were clean, staff was friendly, food was good, but the prices are a bit high. read more

The last 2 times I've been here, they have served me burnt fries that were inedible. Both times were to-go, so I didn't have a chance to bring them back. I even followed up with Shake Shack about this problem, but I have not heard back. They asked for a receipt, but a receipt was never even given to me. Service is consistently super slow. You guys can do better. read more

Shake Shack Union Station - Fries were hard as a rock. Nasty! - Burgers Near Me - Washington, DC, District of Columbia

I was on my way back from NYC,and hungry as it had been several hours since I ate. I went to go for a sit in dinner, but wanted to take a burger home for my brother since he loves Shake Shack. The food itself was delicious, as always. Can't go wrong with a single shackburger and cheese fries. (Someday I'll tackle a double) The issue was the haphazard way they packed my to-go order. They just put my sit in dinner and my to go burger in one bag, with little to minimal covering on my to go order. When asked for something, or for it to be better wrapped, the guy at the counter just handed me a open box to put on top of the open box already in the bag. That's odd if you ask me. Good for sit in, but be wary of take out. read more

Shake Shack Union Station - Shackburger and cheese fries - Burgers Near Me - Washington, DC, District of Columbia

The menu is the same as any other shake shack. The food quality is on par with other shake shack. It's conveniently located within the union station. service is probably one of the worst I ever witness. The person who took our order did not even make eye contact or said anything at all. From the moment we ordered until we paid, zero word spoken. Well at least she got my order correctly. 2 ketchup dispenser, 1 ran out, other one was super slow. tap water tasted like typical DC tap water... read more

First encounter with this brand was FIVE STARS! I ordered the Shack Stack, really not understanding what I ordered. I was pleasantly surprised. I got a tremendous cheeseburger topped with what appeared to be a deep fried portobello mushroom. They do a great job with a bun sturdy enough to hold up to their toppings, and they do not waste any effort trying to build the world's largest. What it seems they do here is get a bit creative on their menu whilst packing a wallop into a moderately sized burger. I also ordered the peanut butter shake and lemonade. Five stars to me means the entire experience exceeded expectations, and it did. The employees were the friendliest we found in DC. The food was reasonably priced, and the joint was exceptionally clean. After we ventured out from this location into the rest of Union Station (we had three hours to kill), it became even more apparent how well run the Shake Shack is. This is the kind of place, like In-N-Out, that I will actively seek out in the future. It actually a shame that a couple knuckleheads thought it was apropos to order at the Chipotle across the way & bring their food into another establishment. That is bad form under any circumstances. read more

My mom and I were touring in DC and ended up in Union Square. We wanted to have dinner and there were a lot of options. We decided to try Shake Shack as we have heard the hype about it. Not sure it was worth it. We both had the standard ShackBurger® - Single or Double Cheeseburger topped with lettuce, tomato, ShackSauce™. I would say it was a decent burger but nothing special. I prefer Five Guys burger flavor and topping options. I did love the Fries - Crispy, crunchy, salty potato-y goodness! I love that they are crinkle fries over regular fries. So overall a good meal but I will stick to Five Guys. Maybe if you are big on shakes, you might try Shake Shack. read more

Shake shack is great. Love burgers and hot dogs. Always get your shake malted, cookies and cream is my favorite. 4 stars is for this location having difficulties with orders and personnel in the store including homeless loitering read more

I left my phone at this Shake Shack on accident and they safely stored it in the back so no one stole it. Mark and his team are the absolute best and so is their service!! This is my DC Shake Shack of choice! read more

Oh Shake Shack, how I love thee. Where I'm from, there are no shake shacks (very sad). So when I discovered a plethora of Shake Shakes in D.C., I was beyond ecstatic! My husband and I even shared a large shake and fries as an "appetizer" so to speak, before going out to dinner with a friend that night. That's not frowned upon at all right? Of course not. I LOVE their concretes. They are simply thick ice cream shakes as opposed to a milky shake. I just wish they had more flavors for concretes. The Washington Monu-mint (cleverly named) was my favorite. The "chocolate flavored cookie dough" pieces were essentially large chunks of mint brownies. Oh so delicious! We went back twice during our trip to get them. And of course, nothing is better than having a shake along side some nice crispy crinkle cut fries. The best. read more

Shake Shack Union Station - Washinton Monu-Mint. The mint chocolate "cookie dough" bits were like large chunks of brownie. So delicious. - Burgers Near Me - Washington, DC, District of Columbia

Worst Shake shack location that I have been to. Not clean, super slow (took 20 mind for my order and almost missed my train!) Fries were so greasy and the taste of whatever oil was not fresh. read more

I've seen the Shake Shack lines when we've been in NYC so we were looking forward to trying Shake Shack while we waited for our evening monument tour out of Union Station. This location had a large dining area on two floors which can accommodate a fair number of diners but they only had two cashiers which seemed odd. Fortunately when we got in line there was just a group of about 5 in front of us so the wait wasn't too bad but I'll get to that later. Food: We ordered two SmokeShack burgers (one single and one double). The burger itself was was pretty good (6.5 out of 10) and addition of the bacon really added to the flavor and texture. We tossed the bun since we're doing keto (also had to skp the fries and shakes unfortunately) but the double was filling enough to last me the next few hours out in the Washington evening. Taste wise it was a pretty good burger. They also had a good selection of beer and wine that you don't get with In-n-Out! Service: This is where the experience went south for us. First of all, there is a menu on the wall as you wait to order but no menu when you step up to the counter. For customers that are unfamiliar with names of the menu items, it's a bit difficult to recall the menu item names that you saw on the wall. Not sure if all SS are setup like this, we did see some plastic menus across the menu wall and perhaps we were supposed to bring one of those up with us. Second issue was with the order taker/cashier. First of we were waiting behind the group of 5 who were placing the order, the second cashier made no attempt to get our attention to step around the group to order, in fact he was just staring off into space. One of the patrons in front of us pointed out the second cashier or we would have just kept waiting. I realize that it's probably not a high paying position but when we step up, the cashier just stared at us..no "welcome to Shake Shack" or "What can I get for you". He pretty much looked at us like we were an inconvenience. Being unfamiliar with the menu names again, I asked if SmokeShacks was the correct name for the burger with bacon and he just stares at me, no response, in fact I was wondering if he even realized that I was standing there wanting to place an order. Getting no response I figured it must be the correct name so I tell him two Smokeshacks, one beer, one glass of wine (wife standing next to me). He rings up the order and gives us a pager and receipt. We move off to the side and are waiting for our order when I look at the receipt, he only entered an order for a single burger...now I have to get back in line which has now grown and order again. I get the same cashier again with pretty much the same experience. Maybe he was tired, I don't know but i'd zero star for customer service. Atmosphere: It was okay with a small dining area downstairs. My wife had just finished the Marine Corp Marathon the previous day and wasn't looking forward to tackling the stairs. Unfortunately you had to call a staff member to allow you to use the elevator and based on our ordering experience I was not looking forward to calling them twice (once for up, once for down). Luckily a table opened up downstairs so we did not have to venture above. Value: The prices were fine as the ingredients were quality. I've heard some criticism in the past from others saying it's overpriced. The food was up to par, the rest of the experience was not. Overall: Two burgers and two drinks ran us around $30, I'd rather pay a bit more for a better customer service experience but maybe that's just how these operate. Keto: skip the shake, fries, and buns and it's easy to follow a keto plan at Shake Shack. I'd skip the Shroom burger as it's probably heavily breaded which will push that carb count up. read more

Shake Shack Union Station - Double SmokeShack* - Burgers Near Me - Washington, DC, District of Columbia

Great environment, free water, clean space. If you need a place to eat or a sweet treat in the form of lemonade or a milkshake definitely stop here. read more

Everything was good. The attention was great. Make sure to check your order before starting to eat or leaving the restaurant.

The sugar cookie milkshake is gross! The burger was ok. The location is nice. Service was ok.